I've been wanting to visit for a while and today I took my daughter for her birthday. I want to start off with the young ladies at the front were awesome! If I had to base my review on them alone, I would have given them 5 stars. I arrived at the store 10 minutes before closing and was greeted with a smile. When I received my milkshakes, I was still standing there and one of the young ladies came from the back and was wondering why was i still there? I explained to her that I didn't pay and she looked surprised. I paid for the milkshakes and left. The milkshakes were good, but the cupcake on top was so hard I couldn't enjoy it. The cupcake flavor was off to me and again it could be because how hard it was. My daughter complained that the cotton candy on her milkshakes was stale. This was very disappointing. We both agreed that this was not what we expected. Unfortunately when we got home we trashed our milkshakes. I wish this wasn't our experience especially on my daughter's birthday. read more

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3.5 One of the few Cupcakeries open on Sunday is in the strip mall's far corner. The cupcakes aren't sold individually but in a pack of four, which I think is quite odd--ordered Birthday cake, Oreo, Strawberry Shortcake, and a few others. There was an excellent cake-to-icing ratio, and the icing wasn't too sweet. read more

Cakes by Cynthia - Left: Turtle Cupcake, Birthday Cake Cupcake and Oreo Cupcake Right: Cookie Dough Cupcake, Strawberry Cupcake and Birthday Cake - Cupcakes Near Me - Arbutus, Maryland

Today was my first time trying this bakery and we decided to try the cupcakes. They offer a nice assortment and come in a 4, 6, or 12 pack. We tried snickerdoodle, strawberry, strawberry crunch, strawberry shortcake, Oreo and red velvet. HONEYYYY!!! They were all delicious. The cake was moist and very flavorful and the icing was smooth whipped and airy. Just delicious cupcakes all together. My favorite as of right now is snickerdoodle but we'll see because I am going back tomorrow to try the other flavors. The service was very friendly and efficient. read more

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Cake cups were dry, customer service was not expected as when I got to establishment music was jumping and nobody was present. I had to call out then someone came from the back to front. read more

I ordered an 8 pack online to pick up later that day. You have to use PayPal or Klarna. I called to let them know what time I would be there to pickup (as requested on the site). Everything was ready when I got there. The turtle and snickerdoodle were my favorite. I am a sucker for snickerdoodle and these did not disappoint. The icing was perfect. It wasn't to sweet and the texture was nice and smooth and the cake was moist. I'll be back for the milkshakes and more cupcakes! read more

Cakes by Cynthia - Cupcakes Near Me - Arbutus, Maryland

First of all - the customer service here is hands down everything!! Whenever I feel the "where do I know you from?!" vibes I know I've found a worthy establishment to spend money. We visited strictly for the milkshakes as we'd seen a few TikTok videos that beckoned us to come check them out. We were not disappointed! My daughter, had the unicorn milkshake which sadly didn't come w a cupcake like many of the others but instead boasted all kinds of candy and frostings drizzled on the sides including a lollipop and rock candy stuck inside, yea more than enough sugar!! My son had the Oreo milkshake which was more so like a small meal of dessert fit for 2! I was too overwhelmed by their treats to open up the rest of our desserts (cupcakes) for another day or so but everything was amazing!! The only tip I would give is bring a folding chair to sit outside if you plan to have a milkshake unless you want to sacrifice the quality of your car's interiors! read more

Cakes by Cynthia - Unicorn shake - Cupcakes Near Me - Arbutus, Maryland

Let me just start off by saying this is not based only on their customer service. I'm sure the video on tik tok made their business boom, but....I won't be coming back here. We waited in line for over an hour to order. When ordering, the cashier informed us they only had the large shake available, no problem. Then after we ordered we were told we had to wait another 30 mins before the shakes would be ready. Those 30 mins turned out to be 45. We were so behind we had to change our reservations for what we planned over 2 hours after our arrival!! On to the shakes.... I got the birthday cake shake and it was....it just was. The shake itself tasted like straight milk. That probably had something to do with the fact 15 minutes after we ordered the milkshakes were sold out. I'm thinking they tried to stretch that last corner of ice cream. The rim with covered in icing and rainbow sprinkles. The icing had no sweetness whatsoever. I'm sure that's because they didn't want the shake to be too sweet. But good lord it needed a little. The cupcake on top tasted like a regular dry cupcake. Nothing special. My gf got the cookies and cream and was disappointed more than I was. I'll stick to Sonic for milkshakes. $30 + 1 hour 45 mins wait + underwhelming shakes= waste of our time They get one star for presentation. read more

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Perfect local sweet tooths heaven. Ive been here twice now, first it wasnt busy and on a lunch break during the week, second time was 3pm on a Friday it was busy. Had a little wait but was able to look around the other side to do some picture shopping for when I have to come back here soon for a friends revel cake I'm going to attempt (going to get the buttercream from here too cuz i dont wanna make that myself lol) Cant wait till my next trip Love your store Cynthia! @cooking.cassie read more

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Found Ms Cynthia on Instagram as she was hosting a cake decorating class for kids. My daughter being our resident baker just had to signup! Let's start by the WOW factor when you enter the party/class area. My little one was so happy, and even though I was leaving her in a strange place for 2 hours she seemed as ease and the pick ip was full of smiles and happiness! Very professional and kind, everyone who greeted us made it so calming. We will be back for more classes and possibly a birthday party celebration, as my daughter now wants her next party here! Lol great spot! Go eat cake!!!! read more

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The cupcakes tasted like box cake mix and store-bought rising, nothing tasted made from scratch. The cookies were raw on the inside. Also, the person who was taking orders was not very welcoming and barely spoke back when spoken to about the product. Super cute shop though read more

Cakes by Cynthia - Cupcakes Near Me - Arbutus, Maryland

The Red velvet cake was Delicious! I wanted to try the cupcakes,but I would have had to purchase four and I am not disciplined enough because I will eat all four at once! Ms. Cynthia will you consider lowering the purchase count of the cupcakes? Overall, awesome job! God Bless! read more

I have to be completely honest. After reading some of the reviews, I was a bit reluctant about visiting this location. I've put it off for a few weeks now. However, I promised my son that I'd take him. From the time we opened the door, the staff were very friendly. Even those starting their shift, coming into work, were very friendly. When I visit an establishment, I always see how the staff act. They genuinely seemed happy about working there which was a plus for me. There were 4 people in from of us in line. The line moved pretty fast. We ended up ordering a 1/2 dozen to take home and 2 to eat in the car. My son got the cookies and cream and I got Grandmas cake. OMG!!! The Grandmas cake was phenomenal, bouncy and moist. You know a cupcake is good when you can eat it without the icing. I was impressed with the size of the cupcakes as well. They are full size cupcakes, not those lil Reese cup size that other places give you. The cupcake icing was a bit sweet for my liking. But Hey!!! Desserts are supposed to be sweet!!! read more

I got some cakes here and while perfectly fine, it tastes much like box cake. Not bad, but for the price, i will most likely not come back.

Some of the best cupcakes I've ever ate in my entire life. The different flavors and texture were amazing.Great work on display and you can taste it. read more

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Cakes by Cynthia is not only delicious but kind and respectful. Let's support kind business owners, give her a try for your next event

I hate to even post this but I'm disappointed after my experience here... the owner ran a special on heart cakes on Instagram to which I purchased a voucher in January 2024. She stated that the voucher would be valid for 1 year and to call a week in advance for them to fulfill the order. I needed a cake for March 9th so I called on February 28th to inquire (1 weeks notice). Sadly when I asked if I could use the voucher to get the cake made by March 9th, I was quickly told that date was booked. Before I could even ask another question, the employee hung up on me. I've messaged and emailed the business about getting a refund for the voucher since the business was unable to accommodate my request. I haven't heard anything to date. This is very disappointing since I like to support black owned businesses. The customer service needs to be better! Update: the company responded however this was after the BBB notified them of my complaint. They claim there is no refunds on vouchers, however upon purchasing there was nothing stating that! I just want a full refund since they were unable to fulfill my order on the date I requested. read more

These Birthday Cupcakes are delicious!! The Cigar is a Twix. Everything but the paper was edible. Hit her up....Awesome!!! read more

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I decided to try this place after I found it on yelp and it was close to my houses. I actually come to the area every now and then to get food and I had no idea this place existed. It's in the lower level of the center near teppanyaki buffet and America's best wings. I walked in and was pleasantly surprised they had plenty of options. They have not only cupcakes but also cookies, brownies, cake slices, and even some desserts in a cup. It all looked great. I got an Oreo cupcake and a strawberry crunch cupcake. Total came to bout $4 which is pretty decently priced. The cupcakes were ok in my opinion. Nothing special but better than the ones you can buy at the grocery store. The cake part is good but the icing is a little disappointing. It didn't taste sweet at all and had more of a whip cream texture than icing texture. read more

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We tried the strawberry crumb and snicker doodle cupcakes. The snickerdoodle was our favorite, it was delicious. read more

Cakes by Cynthia - Snicker doodle - Cupcakes Near Me - Arbutus, Maryland

Awesome Cupcakes......beautiful By DRY Valentine's Day cake Cynthia Cakes had a special for valentine's day. Cake for 2 for $65. Valerie is my 1 year anniversary so my fiance and I ordered one. She had a pre-order special deposit $32.50 via cash app for the cake for two. We sent the deposit and messaged for details.... no response. We called. Whomever we spoke to was Rude and wrong. . We asked could the cake be picked up Feb 12th. She said No Valentine's day only. Mind you this is like the first week of Jan. She said we would need to cash app her the balance upon pick up. And that there are 3 different cake flavors and they first come first serve. So..... we sent a family member to get it. She was not allowed to cash app the balance and could not chose the cake of our choice. She was told that the cakes arent labled and they are a mystery inside you just have to take what you get.. this is a $65 dollar cake mind you... But ok fine.. So we get the cake... now i will say it looked beautiful. And my fiance and i personally liked the whippped buttery icing. Not toooo sweet it was good..... The cake. Dry and hard..... did you ice old cakes? I worked at Woodlea Bakery i know a good cake when i have one. The. Beautiful cake was a no for my family. I hope this was an isolated incident and i wish the company the best. read more

Cakes by Cynthia - Cupcakes Near Me - Arbutus, Maryland

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Pros: Black owned business. Friendly staff Cons: The Product They have a case with a plethora of flavored cupcakes. I am more interested in the cake than the ice cream. Because this is a bakery I expected to be wowed by the creativity of the baker. Lies. I purchased the Strawberry Shortcake, Grandma, and Snickerdoodlr cupcakes. -Strawberry Shortcake was particularly attractive because the topping looks like the Good Humor Strawberry Shortcake ice cream bars (see pic). The cake was very average strawberry cake and a waste if calories. The icing's texture was inconsistent and unrecognizable. It thickness was like whip cream but airyer. My stomach did flips all day. Not again. -The Grandma cupcakes was attractive because it was simple. Yellow cake with chocolate icing. The cake was basic and lacked flavor. A box cake mix would have helped. This was very disappointing again because this is a bakery. It's suppose to be amazing. The chocolate icing was pretty good. Nice thickness and consistency. - The Snickerdoodle cupcake was the best of the 3. I would give it a C. The cake was better as it had more flavor. The icing was edible. Overall, I will not return. My stomach was really upset within minutes after I finished one cupcacke. I tasted the others then threw them away. The cupcakes are beautiful but the tastes and flavors are subpar. I think you will have better luck with Wal-Mart's bakery. The Wal-Mart in Laurel has an amazing bakery. I've ordered many cakes there. read more

Cakes by Cynthia - Snickerdoodle cupcake - Cupcakes Near Me - Arbutus, Maryland

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I was really looking forward to trying the cupcakes from here because of all the hype this place received on TikTok. I was also excited that it's a black owned business. However, All I can say is that the cupcakes look better than they taste so, Issa no for me. I will say the person that helped me was nice, but as far as the product, very disappointed! read more

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Best Milkshakes/Cupcakes Hands Down!!! My favorite is the strawberry crunch and Oreo.

The cupcakes are very good but the customer service and response to customer inquiries and concerns is extremely poor. From the top all the way to the bottom. read more

Well first let me say, I'm so elated to leave this review; because my cake was a MAJOR HIT! I went into this bakery skeptical; and now a lifetime Customer. From my consultation, Ms. Cynthia staff and herself where great. They where very honest when it came to the photos of different cake ideas I was undecided in. ( she picked the most complexed cake lol) I'm mean they really helped.(I can be so indecisive) Every detail of this cake was an exact replica, of what I desired the cake to be. The flavors alone are/were out of sight(I'm still in my present tense tone yelpers) I have to speak in present tense because the Cake is Good Yelpers the first tier, was snickerdoodle and the bottom was vanilla. The guest as well as, the Birthday boy was so surprised, of how well the cake appearance was and the undeniable scrumptious flavors. My experience was great! I pray nothing but continued success to Mrs. Cynthia (Cakes by Cynthia as her business continues to grow) I'm telling you my fellow Yelpers eat the cake! read more

Cakes by Cynthia - This is the ending result! It was indeed a flavorful cake. The cake was a hit! The guest couldn't stop raving about it - Cupcakes Near Me - Arbutus, Maryland

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I experienced the worst possible customer service with this business. This past weekend I had a baby shower In which this company was supposed to cater using their funnel cake truck. I booked this event and paid my deposit on July 22nd for a party on September 12th. On September 8th I reached out to this company to see when I would be lying the remaining balance and they emailed me back on September 9th letting me know that they were not licensed in PG county!!! Three days before my shower!! WHY IN TBE WORLD should a customer have to reach out to you in order for you to tell them two days before the event you cannot come. Not to mention when the manager finally did call me after me leaving several messages..she nonchalantly tells me that there is nothing she can do to rush my deposit back to me. My money would just be tied up while looking for another vendor. And her excuse for not telling me that she was not licensed in PG county because she "thought she could handle it." I wasn't offered any compensation, any discounts on any other deserts. NOTHING. But an "oh-well" attitude. This place is a JOKE and extremely unprofessional. Below I have attached my booking date, The address provided when I booked, and The unprofessional message they sent to me after I inquired about paying the remainder of the deposit 3 days before my event read more

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I absolutely LOVE Cakes by Cynthia. My family and I have gone almost every week over the past 3 weeks. Very great selection of moist and delicious dessert. Very inviting and welcoming staff. We will be back and I have a 40th and 18th birthday to plan. Cakes by Cynthia will be our go to. Thank you in advance. read more

I took three staff members to Cakes by Cynthia for a gourmet milkshake as a treat after a long work-day. The milkshakes were absolutely amazing and hands-down the best milkshakes any of us every tasted! The cupcakes were delicious! Cakes by Cynthia never disappoints! read more

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The girl at the counter was nice, I got one of the milkshakes and it looked and tasted great! Really cute place too I'll definitely be coming back read more

Cakes by Cynthia - Milkshake - Cupcakes Near Me - Arbutus, Maryland

Now for my long overdue review. I absolutely love this little place in the heart of our urban community I am huge on customer service and I have never been treated with anything but the upmost respect. NOW I'm also respectful when it comes to business but not everyone is. Please go off of your own experiences with this company the owner is an adorable mom doing her thing and I love it. The product is beautiful and very inexpensive not to mention delicious. They are always a hit at my events and support a small african American business is just a bonus. Kudos to cakes by Cynthia you have a customer for life. read more

Cakes by Cynthia - Beautiful, tasty best cupcakes in Baltimore - Cupcakes Near Me - Arbutus, Maryland

This review is about a month late. My gf wanted to try this place out after the TikTok video on their milkshakes. The line was very long but probably due to the hype. We waited for an hour to order, ordered the cookies and cream and birthday cake shakes. We were told it would take 20 minutes, but it took another hour. About a half hour after ordering the guy comes out and says they're out of shakes but everyone that already ordered was fine. We get our shakes and I immediately recognized the ice cream had no flavor. Tasted like frozen milk and water with Hershey's syrup (which btw, is NOT the same as hot fudge). I suspect they ran out much sooner and tried to stretch the ingredients. If that's the case, just refund our money. The cupcakes were okay, tasted like a box cake. Not worth $15 a shake by far! read more

I walked into the bakery today to buy 4 dozen cupcakes for my daughter's birthday. I was not greeted by either young lady working. I greeted them 3 times before I got a blah response of hello. One of the workers was carrying on a conversation on speakerphone without any care that a customer was in the store. I was looking in the case, waiting for her to get off the phone and help me. She unenthusiastically said, lemme know when you're ready. Another customer walked in and she perked up and said Hi, how can I help you? She quickly told the person on the phone that she had a customer and would call her back. She proceeded to help the other customer. Needless to say, I took my money elsewhere. read more

Finally made it to cakes by Cynthia. The service was great the staff was very friendly and we even got a chance to meet and take a picture with Miss Cynthia! The milkshakes and cupcakes looked just like the pictures on social media and tasted good too! It was about 35 minutes away but it was worth the drive. It wasn't to bust when we arrived however while we waited for our orders it start to get crowded. We will definitely be back! read more

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greaaaaaaaattttttt . This was my first time here and I loved the food. The strawberry crunch milkshake is worth the 15$ omggggg it was to die for .. I will be back and I plan on ordering my cake from here also. Such a great experience thank you so much read more

Cakes by Cynthia - Strawberry crunch - Cupcakes Near Me - Arbutus, Maryland

Just happened to be in the area and stopped in to check out their cakes. My son and I tried one cupcake a piece. My son tried the strawberry crunch and I tried the snickerdoodle. They were delicious!! The cake was moist and the icing was creamy, not too sweet. We will be back to try other flavors again soon. Only 4 stars because the establishment was a little disorganized. Personal belongings were visible and placed in areas where customers were. read more

I went to visit a few friends in Baltimore that have a ton of kids and I wanted to bring the kids cupcakes for the new year so I did a quick yelp search and found cakes by Cynthia in the Arbutus area of Baltimore. This cake shop is located in a cul-de-sac by the huge Walmart on Washington Avenue. Upon entry I was greeted by a nice young lady who immediately asked me what I wanted. All of the cupcakes and cakes looked delicious so I decided to try a half dozen of assorted flavors of cupcakes. The cupcakes were well displayed and immaculately decorated and the kids absolutely loved them. The cupcakes were moist and delicious which is all a girl needs. A half dozen cupcakes will run you $19 which is standard for this area. I enjoyed the friendly and warm customer service and will be back to see if I can try one of their full-size cakes in the near future. P.s Oreo and snickerdoodle flavors were bomb read more

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1 star is actually too much for Cynthia and her staff's lack of professionalism BUYER BEWARE! Read reviews and check her nasty responses before buying. A cake was ordered during a Black Friday sale from a local bakery. The date, time and colors were confirmed in December. The date was January 22, 2022, colors green and blue, and pick up time at 11:00am. This information was again confirmed in January 7, 2022. The bakery was called today January 21, 2022 today to share that there would be someone else picking up the cake tomorrow at 11:00am. At that time the bakery stated that the order could NOT be picked up at 11:00am, but could instead be picked up at 3:00pm or after. This caused an inconvenience because the party starts at 5:00pm and the person who was to pick the cake up wouldn't be able to. My sister asked to speak with the owner of the bakery and was told she was not in the bakery. At this time my sister was told that if that didn't work she "could just get a refund." The entire interaction with the bakery associate was unpleasant and unprofessional. While on the way to the bakery the owner started a live stream on Instagram. My sister commented that she called the bakery and was told that she wasn't there, the owner proceeded to end the live stream after the comment was posted. We headed to the bakery to get a refund for the cake while trying to find someone to make this order at the last minute. The cake was for my niece's 16th birthday party. When we arrived at the bakery my sister asked the associate to speak with Cynthia. Cynthia came out from the back visibly annoyed and asked my sister to share what was going on. My sister shared what happened on the phone call including that she was told that Cynthia wasn't at the bakery. To this Cynthia replied "I tell them to tell people I'm not here because I can't get the stuff done that I need to if people know I'm here. Like right now, I'm out here dealing with this and I have someone on the way to pick up a cake." This indicated to me that my sister's order was of no importance. She then asked my sister if there was "anyone else who could pick up the cake" to which my sister answered no so she just wants to be refunded. My sister went on to say that it was unfortunate because she would have to find someone to make a cake last minute to which Cynthia agreed and said that there most likely wouldn't be anyone who could make a cake so last minute. My sister then said that she wasn't even being accommodated for her inconvenience. Cynthia stated "you actually are being accommodated with a pick up time of 3:00pm because your party isn't until 5:00pm." At this time I stated that having to pick up the cake at 3:00pm wasn't an accommodation. Cynthia placed her hand up to the glass as if to put it in my face and stated "I'm not talking to you, I'm talking to the person who paid for the cake." After being completely disrespected by this woman, she and I began to exchange words. And she said I "could leave" to which I replied that I wasn't until a refund was provided. She then laughed and said "oh you not leaving? You not going to leave? Go get my phone." I assume this was to prompt me to leave which I still did not. I took a phone call and explained to the caller what was going on. Cynthia continued to address me and state that I was "doing too much." All the while my sister still has not been refunded. Rather than refund the purchaser she wanted to go back and forth with me instead. This woman had the audacity to say that she was "trying to be professional" when obviously she has NO BUSINESS ETIQUETTE at all! So it was too late to put on a fake professional front! When my sister was FINALLY refunded, I made it clear to Cynthia and her staff that we would not be supporting her business again and left. This is an example of a small/black business that makes it extremely hard for the rest. My sister has been supporting this business since she was on Baker Street selling $1 cupcakes. Instead of apologizing for the incompetence of herself or her staff who made an error in recording the pick up day and time, she would rather lose a loyal customer. read more

My daughter asked me to pick up some banana pudding from Cynthia's because she heard it was really good,I decided to also get cupcakes as a special treat to the family; neither is worth returning for in the future. When you go to a bakery you expect better than what you can make at home and sadly neither would be worth a return visit. The only positive to Cakes by Cynthia is the staff. read more

I would not recommend her cakes!!! We ordered a 2 layer lemon filled sheet cake and it was terrible!!! Was decorated nicely but not one guest took more than one bite!!! It was dry and thr lemon had an awful metal taste!!! I paid 100.00 for this less than nasty cake!!! I messaged her as soon as I took one bite and that was 4 hours ago, she is yet to reply! read more

I saw screenshots (from Cynthia) on a blog that I follow and couldn't believe it so I decided to check out her Facebook page, which proved that the screenshots did come from her. I felt that this needed to be shared. This gross generalization of EBT users is disgusting, prejudice, and sad. As a small business owner, customer service and word of mouth is everything. She's obviously forgotten that. read more

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