Our experience with Cake Emporio was deeply disappointing, and I feel obligated to share this to help other couples avoid similar issues on their wedding day.
Key issues we experienced:
Misrepresentation of Services:
We paid an additional $250 specifically for sugar flowers Received primarily silk flowers instead when mentioned we wanted zero silk flowers. When confronted, Isabel claimed silk flowers were "part of the collection," contradicting our paid upgrade.
Cake Construction Issues:
Delivered an entirely fake display cake with no cutting portion, despite charging for and promising a partial real cake for the traditional cutting ceremony. Had to stage fake cake-cutting photos from specific angles Sheet cake portions were significantly smaller than the agreed-upon 40 servings each of coconut guava and chocolate with chocolate ganache. The portions were for a tasting.... ridiculous for the actual event.
Unprofessional Conduct:
Vendor entered venue unauthorized during our ceremony to add flowers to the cake When contacted post-wedding to address these issues, Isabel was dismissive and refused to acknowledge the documented agreements Denied previous discussions about the real cake portion for cutting.
I attempted to resolve these issues directly with Isabel, but was met with dismissive responses and denial of our agreements, despite having documentation. This experience significantly impacted our wedding day, forcing us to fake traditional moments that should have been genuine.
For couples considering Cake Emporio:
Please thoroughly document all agreements and consider other vendors who will honor their commitments read more