We have had the misfortune of dining at Cajun express. I had previously ordered Uber eats from Cajun Express and, on a busy evening after shuttling the family around, my husband and I decided to meet there for dinner. After exchanging pleasantries we put in our order with the cashier. The cashier relayed that although the credit card machine reported that our card was approved, the transaction had not appeared as completed on the restaurant computer system. While they continued to prepare our food, management was called in to attend to the issue. We shared a photo that the transaction was pending on our credit card App. We called our bank (Chase) to confirm that the transaction was received. Chase informed us that it had been processed. We gave permission for our bank to communicate with the Cajun Express management and the Chase banking associate attempted to reassure the manager that the transaction was completed. Chase bank also advised us not to pay again, as management was suggesting, because our transaction was completed. Our crab and fixings finally arrived in steamy bags and our family attempted to begin our meal. The Cajun Express manager kept insisting that we did not pay because our purchase did not register on the restaurant computer. When the store manager said that she was calling 911 we gathered our family to exit the restaurant leaving untouched meals behind. My husband remained behind to meet the police while my sister and I took our three young children home.
When the police arrived, the Cajun Express manager told the police that my husband threatened to kill her. The police asked the manager to contact her credit card service provider to inquire if the charge from our card was received. After speaking with the credit card service provider, the manager at Cajun Express was able to confirm that our payment was in fact well received. One officer said 'why didn't you try that before a you called me?' and the store manager hung her head in shame.
The officers advised my husband to never return to the Cajun Express restaurant and we are passing this advice on to you.
Should you choose to continue supporting this establishment, I suggest at least ordering take out, or better yet, order through a third party application delivery service.
Although we were later financially compensated for this unfortunate interaction, our greater concern is the unnecessary assault on our family while we attempted to enjoy a dinner that we in fact paid for. We are local to Palm Beach County and will continue to share our experience with our friends and family what occurred at Cajun Express. read more