If possible, I would give a 0 star for service. I have went to this restaurant for nearly 10 years and always bring along with me a lot of my friends. I made a booking on Dec 29, 2022, at 19:00. Arrived early at 18:38 with the whole restaurant empty. The waitress told me that there's a 90min limit on seating time. I asked her if it starts immediately. If yes, then I go down and wait for my friend. She said there's no need and that she can count it from my booking time at 19:00. She said she can also give me a buffer time until 20:45. My friend arrived at 18:55 and we ordered our meals and drinks. We had a great time and was planning to order our desserts and 2nd drink when the same waitress came storming over yelling at us to pay and leave immediately because time is up and somebody is waiting for the table. It is 19:45. I asked her how is that possible since I made the booking at 19:00 and if there's 90-min seating time, the next table will be 20:30. And even if it's counting from when I sat down, only 67 mins has passed. She interrupts me when I try to clarify by screaming and yelling at me such that the whole restaurant is looking at her. I asked her if I can at least finish my dinner and drink. She refused and repeatedly hurry us to leave every 10sec. We finally left at 19:55. When we left the restaurant, there's no one waiting and one other empty table. It is normal in HK to be hurried away if you go to the infamous Lin Heung Kui or Australia Dairy Company, but even these two restaurants have better service than Cafe Zense. Aside from that, it does not have any other alternatives for milk or decaf options like other cafes. read more