We ordered two Reubens there was so much fat in the meat you couldn't even eat the sandwich the fried pickles and the onion straws were so salty you could not eat them the burger had zero flavor service was slow We flagged our waitress down for our check and she still never brought it when I said something about how awful the food was she just ignored me I told her it was my first time there and I'd never come back she said okay I called to speak to the manager and was informed that the lady that waited on us was the manager and then she got a nasty attitude on the phone. 0 stars do not recommend read more

The food was excellent. However, our waitress was extremely rude. Two different people at our table asked her if we had done something to upset her or if she was mad at us. read more

They discriminate against service animals, there are stray cats and raccoons on the patio, staff was incredibly rude and unprofessional, it was a nice place at one time but has really turned trashy. read more

I was completely ignored from the time I sat to when I left. Zero service. Had to get hostess to get water. Waitress saw me but chose to ignore. Horribly demeaning experience. Food was very overcooked. Walked out. read more

For a busy Father's Day, the food was wonderful. Service was quick and they had plenty of servers for the lunch crowd. Some People were ordering from menu and buffet and it all went well. read more

Great Steak and burgers! You can get drinks if you apply to membership for $10 for your group. They have a great patio and lots of space for larger parties. The servers are sweet as can be! read more

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Sunday buffet the food was okay. I wouldn't go back for the buffet. Some items needed to be refreshed or pulled as we were there after the church rush. The catfish was the star of the buffet. Had great flavor, hot, and seasoned well. Oddly, No salad bar. I would recommend ordering off the menu. The food coming out of the kitchen looked better. Cleanliness could be improved. read more

Great service! Delicious food! Did I mention that they have stuffed steak? For real, they have stuffed filet and it is delicious! Family friendly and they even have space for private dining. If you are in the area, eat hi g a Cafe Klaser is a must! read more

A Raccoon's Paradise Heber Springs' hottest club is Cafe Klaser. Tucked away in Arkansas's best-kept secret (a place you did not plan to end up), this spot has everything: unverified membership dues, a buffet exclusively composed of toppings, and Brenda, a local legend who will spoon-feed a raccoon with the same nonchalance as pouring herself a third Long Island iced tea. She has two teeth, and she does not miss the others. Known as the home of the Stuffed Steak, Cafe Klaser offers a selection of shredded cheeses in shades not found in nature, accompanied by a back patio experience that feels less like a restaurant and more like a social experiment. Overlooking the Little Red River, it's the perfect place to get your at-home pour, order a side of fried okra, and silently wonder whether the river is meant to look like that. read more

Food was good. Service sucked. We were seated quickly but after 5 minutes of no one acknowledging we were there seated. I had to go ask if someone would serve us. Then a waitress came and served us fairly quickly with appetizer and a salad but took awhile on drinks. After food was served did not see her again till we were ready too leave. she didn't come back to check on us or notice our drinks were empty and didnt even clear anything from our table. Was the worse service I have had anywhere !!!!! read more

We were carded on entry when checking-in to be able to order from the bar (reasonable), but neither of us signed in because we had not been instructed to do so and were seated immediately. It took about five minutes for someone to come wait on us, which we were understanding of because it was a busy Friday evening. We were then carded again, the waitress (who did not introduce herself) incredulously asked my partner if he was "from out-of-town" while holding his out-of-state ID. She outright asked us if our IDs were fake and asked each of us our ages (we are both 25). Our IDs were returned to us, and we thought it was over. The hostess asked us to come up and sign-in, which we were willing to do. The waitress then grabbed my wallet from off of our table and handed it to the hostess as they carded us a THIRD time. They took my partner's ID, and no less than FOUR waitstaff members passed it around to look. Our waitress then WALKED OFF with his ID, presumably to back of house, without a word to us. At this point, we had decided to leave as soon as his ID was returned, and we were ready to call the police if they refused to return it. We felt like a circus sideshow and had never been so embarrassed and disrespected by waitstaff. None of it was worth dining at a restaurant with overpriced apps and only two beers on tap. Not a very welcoming way to treat visitors in a town that relies on tourists. read more

To say the place needs an update and clean up is an understatement. We went for Sunday lunch and to start, the table and worn out seats were sloppy wet where it had been wiped down. The wait staff was in a state of confusion during the whole meal and my husband had to get up and find a server to get a tea refill. However, the final thing that will make me never go back, they brought fresh bread to the table along with a tiny roach on the basket. We have given them more than a few chances to improve the look and cleanliness but this was the last time!!! read more

Very expensive and mediocre food choices. The entrée had one vegetable as a side and if you wanted to exchange it for a different vegetable, you had to pay an additional $4.00. We were extremely disappointed and vowed to never return there. read more

I just walked in to meet the other person in my party and was talking to the hostess and was rudely interrupted by a lady behind me loudly telling me I couldn't have an outside cup. Mam. How about you wait until I am done talking with the hostess or try being polite by welcoming us to your 2.9 star restaurant? The seats were empty but there was a 50 minute wait. We won't be eating there. I would of had no problem putting my empty thermos back in the car but there is a way to let customers know of your policies without being sassy and rude. read more

Ok this is a local restaurant. Ill rate this on Arkansas vacation vstandards One star easy access One star service alcohol by choice. So if you don't imbibe there is no up charge. If you do its 10$ per Year to join! One star service. Katina and the crew work hard. They are practical country servers. You are nice. You have attitude then brace yourself! One star food. Tasty fresh not over seasoned and huge portions One star ambiance. Three choices.. patio by river. Dining or bar area. One star. Predictable. Always the same. I love the place for what it is. After hard day of fishing hiking or frolicking. YMMV but mine was great. read more

Good service and good steak. Great place to dine while in Heber or visiting the surrounding area.

We came here yesterday after the lake. Amazing food, atmosphere and the service was great. We sat outside and enjoyed the view of the river while having drinks and good food. Service was really good and we got all of our food in a timely manner, will definitely be coming back!! read more

Cafe Klaser - Chicken William and green beans - Southern Near Me - Heber Springs, Arkansas

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We were charged for a $10 membership for alcohol. However, we were not told that that membership was only good until September. We did not find that out until we were leaving the restaurant. Drinks were $12 apiece with nine dollars in tax. The steak was better than it had been in the past. We had three drinks, one entrée, one appetizer, and one dessert and with the membership the bill was over $110. While I don't mind paying for quality food and drink, this did not meet expectations. Add to the fact that they did not bother to tell me that the membership was good for less than a month means I will not be going back. You will have a much better experience for your dollar at Zeke and Lizzy's. read more

Our favorite restaurant in Heber Springs! Friendly staff, great food & amazing outdoor dining overlooking the Little Red River.

Good food but not spectacular. One of the only restaurants in this area to get a cold beer or cocktail. It's a "private club" so be prepared for the $10 fee per couple. Superb service! I recommend outdoor seating overlooking the Red River! Geneva's a great s read more

We ate on their lovely terrace over looking the water. The service was excellent and the food was terrific. We had some of the best sweet fried catfish, wonderful walleye and yummy pasta. We will go again! read more

Food was bland except the enormous amounts of salt. For a restaurant that touts Cajun this is not what we expected at all. I had their special skin stuffed steak which was awful. My spouse ordered the salmon burger and just received salmon instead. Cajun fries were soggy and looked very seasoned but somehow were still bland. We also ordered pickle chips but again were way too salty. The only good thing about this restaurant would have been the patio atmosphere on the water except they allowed smoking. Overall for the price and quality I would not recommend. read more

The food as well as the service are great . The atmosphere is amazing! Love the vibe inside the dinning area or the bar . Always a friendly face with a smile . read more

I am a local to this area and over the years came to love this establishment. The food was great, and the service was good as well. I went often and spent thousands of dollars over the years eating at this establishment as it is very expensive. Until about a few months ago. I'm not sure what's changed but the service with the exception of the teenage boy bussing the tables, whom was excellent and went beyond his job to try and salvage this sinking ship, was horrendous. It was a busy night as it's a holiday and the wait to be seated was fairly long which was very much expected. Once we were seated it didn't take long for the waitress to come. We were pleasant as a group of 8 smiling through the waitresses complaints about how crazy it was just agreeing with her and mentioning how hard the service industry is and how they dont get enough credit. From that point on it was a complete disaster. The drinks we ordered took a half hour to arrive. For those drinks that did arrive as some of the drinks that were ordered never came. Another hour went by and we still had yet to order when the waitress came up apologizing saying she tried to send 2 other waitresses over to take our order but they never did. Finally we did get to order. Still those drinks were not brought even after a reminder that they were missing. Another 30 mins go by and the appetizers finally arrive. Cold and stale onion tanglers and a half plate of chips with salsa. The salsa was good, too bad there weren't enough chips to finish the small bowl. Once again our server went M I A and after another half hour and a total of a 3 hours wait we still had not recieved the missing drinks. Nor one of our appetizers, nor any of the salads with our meals. At this point it was getting late and had no other recourse but to get up and leave without recieving our main course. We tried to explain the situation to the front of house and were met with uncaring attitudes and were charged 42 dollars for 1 mt dew 1 child's Pepsi 1 Dr pepper 1 Moscato a half plate of chips and salsa and 1 plate of cold stale onion tanglers and water. By far the worst service I have ever recieved at a restaurant. This establishment has veered far of course from where it once was and to say it was disappointing is saying how I feel too nicely. I never leave bad reviews and debated on whether or not to leave this one. But I could not in good conscience allow this type of behavior to go unnoticed and without consequence. I will definitely not return nor send anyone their way. I hope this may be a wake up call and this establishment corrects course quickly. read more

Ugggggg nice view. That's all I can say Oh and the music was good. Food was not!!!!Service mediocre at best. read more

Walleye was fabulous. My kids loved the gumbo. Great wait staff. Sat on the deck overlooking the river.

Gave a one star only because the Server deserved something! Took group of 12 (family in from out of town). Early dinner almost 5 ish pm Server was good. Prompt and friendly. Food wasn't at the level it should have been for the price. Pasta in fettuccini Alfredo was stuck together. They added chicken when they weren't supposed to. They brought fry's, which were pretty greasy and not very appetizing to look at, when we asked for homemade chips. Hush puppies were almost burnt in the catfish dinner, and coleslaw uneatable, even gross. I ordered the blackened chicken nachos appetizer and the chicken was so dry it felt like chewing cardboard.the lettuce was wilted and turning brown on the edges, ( took it home for the dog since I paid $15 for it. The bread was good, the blooming onion was good, the fried green beans were good. Fried pickles could have been better. 4 adult entrees and 7 children entrees bill well over $300. Will not be back for a dinner service. Ever read more

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They were very rude at check out. We went to check out and they never acknowledged us standing in front of them at the cashier. Asked for change for a dollar and was yelled at and said we don't have change. read more

Pretty mediocre place. My chicken breast was undercooked in places but seasoned well. The fries were fairly overcooked. But boyfriend got the southwest burger and said it was very dry and didn't taste the best. Our server was nice but pretty much didn't come by our table at all. We sat for probably 20 minutes after we were finished eating. It was pretty expensive for what we got. We won't go back, that's for sure. read more

Cafe Klaser - undercooked chicken breast - Southern Near Me - Heber Springs, Arkansas

What a great surprise! The homemade bleu cheese is great! My favorite was the Big Billy Burger with fries! I would have taken a picture but I was too busy stuffing my face! Ok, we also had the key lime pie. Probably going to need a food intervention but it was all worth it tonight. Our server was fantastic on top of it all! Unfortunately, we did not get her name but the receipt shows server 94! She was great!!!!!!!! read more

They have the best homemade desserts. And the dinner was good too. Super friendly staff.

Objectively the worst dining experience I have ever had. There are gross cats walking around outside eating table scraps and they come up begging for food. The entire selection of food from my party could not have been more plain: burgers and sandwiches. Somehow this selection of food was absolutely horrendous. Never been more disgusted by an eating establishment ever. read more

Worst restaurant in heber if you ask me. The stuffed steak made me sick. Mostly rice that it's stuffed with. The ribeye my sister ordered tasted just like fish. The salad bar is gone which was the only good thing the place had going for them. The little overweight young girl they call a manager is the rudest person I've ever dealt with in a place of business. They act As if it's impossible for their food to be bad and to be honest it's been bad every time I've ever went In there. Which is why I will never be back. After so many times of NOT complaining about the food and the service I finally said something and she was NASTY. I brought it to the owner's attention and they said they would respond asap and I never heard back from them again and they blocked me off fb messenger where I messaged them from. Very nasty staff nasty food and terrible management and owners read more

Let me start by saying that I usually dont review restaurants owned by people that I know within the culinary world. Chef Billy Klaser and I are NOT personal friends but I do know him through our mutual professions. It is an unwritten rule to not promote, just for the sake of promoting a chef or business, just as it is the same for writing a negative review. Chefs tend to stay away from bashing or promoting others because it tends to muddy the waters and leaves a biased opinion. However, this has gone on long enough for me. Cafe Klaser has been through three locations, and MANY MANY servers and staff. It takes time to find yourself as a chef with those that you employ and to weed out the lackluster wait staff and the reviews of this place have certainly not been warranted. Let me start by saying that there will be a person who will find fault in anything and everything. Those people usually tend to love coming to review locations like YELP and letting their opinions be heard. Seems like self gratification and narcissism lurk within those reviews. I am not saying that these reviewers didn't have an experience that wasnt what they expected but do they know the inner workings of a restaurant and or do they know the inner workings of a restaurant in an area like Heber Springs where the work pool isn't that deep? Megan has been out waitress ever since she started and we always ask for her table. Not that the others are not competent, it's just that it's routine to have her. It must be my OCD, but I prefer to have the same person wait on me. Kinda like Melvin Udall from As Good As It Get's. Megan is as attentive as can be. We never want for anything. Gracious and kind and knowledgable. I have been coming here since the very beginning and have never had a meal that wasn't expected. If I had a meal that wasn't up to par it wasnt because it was horrible, it was because something was forgotten or left off. NO BIG DEAL, shit happens. Chef Klaser is a talented chef who has the credentials to bake it up (Intended. He is a great baker). IF and this ia a very big if, IF there was an issue I am certain that it was related to miscommunication and not actually cooking issues. As a Chef, things become second nature with muscle memory and we can do this in our sleep. We know recipes that we created without having to go back to what was written. It is an inherit ability as a chef to just know what is what and reproduce it time and time again successfully. There was a time when Chef Klaser wasn't in the kitchen and that may have been when someone experienced a meal that wasnt up to his or their standards. I can assure you that Chef Klaser is back in HIS kitchen and producing meals that are worthy of better reviews. The only issue that I have had at Cafe Klasers were the bartenders. But let's look at that first. Heber Springs is a dry county and not a place that has a market on people who know how to make a correct Old Fashion or even a proper Appletini. This was my only drawback, which wasn't that bad, but I found out tonight that that has been resolved. My wife and I just left after visiting for Memorial Day and had an outstanding meal with great cocktails. Chef Klaser is in the kitchen and a new bartender is at the helm and the wait staff runs like s finely wound swiss watch so a great dining experience is for certain. Someone mentioned that the menu was 'heavy' with 'everything fried'. Look deeper. The steaks, hamburgers, baked fish, pastas are all NOT FRIED. Dont order a fried dish and complain about it being fried, seriously. Besides, it's the South. We fry WILL most anything but there are other alternatives on his menu. read more

Always love this place. The River is so amazing in the back. Live music most weekends and a quaint little bar as well. The food is always good and they have a decent salad bar that hits the spot. Try the walleye! Definitely one of my favorites. We also love deserts here. You have to get a membership to get drinks but it's a simple process and lasts until the next September. read more

A family favorite. Grilled walleye is delicious and the guys in our party of 13 enjoyed the stuffed steak a lot. Fried green beans, spinach dip. appetizers are excellent and the salad bar comes with the meal. Casual atmosphere and our waitress was great. Patio is beautiful and overlooks the river. Fun place, great for groups and families. read more

The food was good, not great but good. Problem with this restaurant is the lack of front of house management. Our server was great but none of the other staff enjoyed being there or wanted to be there at all. Our table was not clean though it was cleared. We saw many staff handling dirty and then dishes with full food, knowing they didn't wash in between. This place has SO much potential it's crazy, too bad a few domineering waitstaff seem to run it as they want. BTW the hostess will probably never acknowledge you. read more

This place is a hit or miss. Some days the food is great! Other times, we leave wishing we had gotten more for our money. They have a fantastic (and expensive) buffet on Sunday with items like ribs, Alfredo pasta, cat fish, baked/fries chicken, dessert and salad bar. If you have the money and are coming from out of town, this is a nice restaurant to experience some of the local scenery as it over looks the little red river! read more

It was a nice day so I decided to sit outside. I ordered the crawfish Po Boy with a side of fried green beans instead of fries and some sweet tea. The service was not really the greatest, but I just reasoned out that I was in the south and people usually take their time in the south. The food was pretty heavy so I lightened the load by taking off half the crumb coating on the green beans and also eating just the crawfish bits with a little bit of bread. The best part of the restaurant was eating outside. The seating area overlooked the river. read more

Awesome service and totally delicious food! I had Billy's stuffed steak with crawfish, and was blown away. Ate every bite. Our waitress was extremely nice, and we had a very fun meal. Thanks! read more