Could I Give Minus Stars?
This is THE WORST restaurant I have ever been to.
Ever.
The sad part is: if you can EVER get seated, and EVER get your food, it's actually great. And if what now I was reviewing, was the food I would give it many stars.
But what I'm reviewing right now is the abysmal wait time to be seated, and the even worse service or lack of, that you get once you are seated.
If you are brave enough to give this abomination a try, good luck to you. You have been warned.
My husband and I went to eat at that café on a Friday at 2:30. It was after lunch, before dinner and the restaurant was relatively empty. We walked up and there was one gentleman in line before us. This should be easy, right?
After about 10 minutes, the cashier walked over, asked the gentleman how many in his party ....he explained there was one, and she said follow me.
A good 15 minutes, went by with us being ignored by every server, and every cashier ....a total of about 7 people ignored us. maybe more.
By this time, there's a good 10 people in line behind us waiting to be seated. Now, for some odd reason, a lone woman came along and stood adjacent to the line. we were in .....
along comes a cashier, who I guess decided she was going to be benevolent, and asked the woman how many were in her party, she answered "1", asked us how many were in our party. We answered "2", and proceeded to take us both to be seated.
Ignoring the fact that the people behind us had been waiting a good 15 to 20 minutes longer than the lady next to us that just walked up, but , whatever....
There was about 25 tables occupied, and about 10 servers. A good ratio of server to Diners..
They sat the lone woman first, and gave her her menus. Then they sat us next to her at the next table over, and gave us our menus.
After about two minutes, a server appeared, took the ladies drink order and disappeared. Very swiftly the server appeared with the woman's beverages, took her food order and walked away.
And there my husband and I sat, wondering what sort of thing was happening here. No drink order taken, no food order taken.
My husband said we will give this five minutes to see what happens, after 10 minutes we got up and walked out.
And I wish I could tell you, that this is unusual. And it was a bad day. And they were short staffed. But it wasn't. The restaurant had plenty of servers to diners, plenty of cashiers. They just do not care.
And what this restaurant needs to turn it around, is to fire each, and every person that works there.
If I were the general manager, or I was the food and beverage director, I would fire everybody in there from server to cashier.
You could probably keep the cooks. I have no idea if they're quick or good or not because I rarely get my food.
This needs to be turned around.
And Until somebody steps up and puts a stop to this, this terrible, terrible service will be allowed to continue.
Because I wish I could tell you this is the first time we have gotten this type of service. Or lack of service.
But this same scenario, or something similar to this scenario plays out each and every time we give this ridiculous restaurant a try. There is always some stupid issue, never with the food, but always with the service personnel.
My husband and I are epic players, meaning we are the highest level of card holders at this establishment. And so in theory, they should be taking better care of you, but we get the same abysmal service that anyone else does.
Go anywhere else, and I mean anywhere and do not waste your time with this ridiculous place. read more