I want to recognize the truly extraordinary customer service from Beatrice at the Smashburger inside Harrah's Laughlin. We've been visiting Laughlin regularly since 2021, and every single time we see her, she stands out. Her teamwork attitude, professionalism, hard work, and perseverance are obvious the moment you watch her in action. She handles nonstop demands with incredible multitasking skills, all while staying positive, friendly, and focused. What makes her especially memorable is how consistently she goes above and beyond. She's always working hard, always helping others, and she truly makes the whole experience feel exceptional. Employees like Beatrice are rare, and she absolutely deserves recognition for the fantastic job she does. read more

This is located inside the Harrah's Laughlin. Had to get dinner for the kids. We went right in time before the line started to get long. I had ordered chicken strips with fries for the kids. Service wasn't the best, but place was decent to have dinner. We waited about 15 to 20 minutes for our food. Portion was big enough for kids to share. Chicken strips were crispy and juicy. So yummy and tasted better dipped with their secret sauce. Fries came out well done perfect for kids' expectations. I didn't get the chance to try their smashburger, but will have to check them out next time. read more

Smashburger - Burgers Near Me - Laughlin, Nevada

Short staff one person on the counter and one on the grill. Made both sense for being inside a VERY busy hotel with so many families! Food was great burger prices were perfect. If you are at the harrahs place online order by 8pm for pick up . Lines were long and good food takes time. read more

Smashburger - Double cheese burger with side order of tots. - Burgers Near Me - Laughlin, Nevada

Located in Harrahs near the food court area heading towards the arcade. They are also the only thing open super late which I believe the girl who rang us up said open until 6am. We got the tater totes which were reaaallly delicious! And then we got the breakfast sandwiches which were good as well! The line gets really long towards the late night so be prepared to wait a little while. read more

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My mom and I were inching closer to hanger while in Laughlin. We stumbled across smashburger while visiting Harrah's. Was it anything special? No, some of the tables were not cleaned and slightly broken, but the food was decent. Maybe because we were so hungry, but I wolfed down my crispy chicken sandwich (which was two chicken strips on a bun with lettuce, tomato, mayo). I was also pleasantly surprised with their herb-y tots. My mom got a burger and it was a typical fast food burger. It was fine for what it was. read more

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As we were wandering through Laughlin, we decided to stop at Harrah's and when we saw Smashburger we decided to grab some lunch. I got a Smashburger, my daughter got a chicken burger and we split some seasoned tater tots. All of the food actually tasted good! And I don't know what was in the tater tots but I loved them. Service was fast and the cashier was very friendly so we were glad we made a stop there for some quick lunch. read more

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We're here on a Friday night of a concert event and they did a really good job of getting people in and out in a timely manner. They were polite, even though there were people everywhere and everything like there was no lack of quality in the food from any other smash Burger that I've Ben at before read more

Counter person was rude and had a lot of attitude. Then the food was horrible, the bacon on my burger was so uncooked, almost raw. The wives fries were so greasy they looked translucent and 5aste freeze burnt. My burger was so greasy that is was dripping off and saturated the bun couldn't finish. Horrible experience can't believe harrah's allows them in there property. read more

Horrendous customer service! Inadequate staff, poorly trained, poorly managed, poorly staged operations! Cold food! Not a lot of options at Harrah's for some basic fast food. Harrah's, can you do better? Or at the very least, make these people improve their game. They reflect poorly upon you! They have this outlet in your resort and hotel. read more

Meh. Minimal menu. Tiny slice of tomato. Beef not seasoned. Warm soggy fries. Pro tip: Take free shuttle to Tropicana and get In and Out for half the price. read more

Great service, clean restaurant and tasty food. Open till 6am daily. Only place open and did not disappoint! read more

Smashburger - Bacon smash burger. Slapped at 3am after drinking and gambling - Burgers Near Me - Laughlin, Nevada

This location is a disgrace to the Smashburger brand, and should be closed. Let me count the ways: 1) Despite being a DINE IN location with numerous tables, they have NO TRAYS and serve the food in a to-go bag, with the burgers wrapped in paper. You're constantly battling to not have your burger touch the (dirty) table when you put it down. Awful. 2) RUDE employees. The woman at the counter was nasty from the second I ordered from her, as if I were a bother. When I asked for my sandwich to be modified (such as the pickles on the side), she scoffed. 3) Bizarre policies. My son wanted a double burger, and I forgot to order him the second patty. Right after we received it, I realized my mistake and tried to order the second patty. The female employee REFUSED, stating "You can't order a patty by itself, you have to order the whole burger. We can only add a patty." I explained that we just ordered 10 minutes ago, and I wanted to add a patty to that order. She refused, calling it a "different order" and wanted me to pay $10 for an entire second burger. I objected, and she had to go to her manager (next door) and have a 10-minute discussion with him before they approved it. What is going on here?!?! I just wanted to buy a freakin' second patty which I forgot to mention when I did my order! This location is an embarrassment to both the Smashburger brand and the Harrah's brand. It needs to be shut down, or they need to clean house and hire an entirely new staff. read more

Super gross and dirty, trash and spilled drinks causing sticky floors everywhere in the restaurant... read more

Smashburger - Super gross - Burgers Near Me - Laughlin, Nevada

1/5/24 - We came in near closing time where no one else was around except us and the staff. We got the 5-count Chicken Tenders, Breakfast Burger (which is served all day like the rest of their breakfast menu), and their Smash Fries which are tossed in rosemary, garlic, and olive oil. Some of the chicken tenders were more like nuggets due to how small some of them were. The breakfast burger looked almost like it was burnt all over and it didn't look all that appealing. It tasted okay, but I would've liked the egg to be a bit more runny. The fries had an interesting flavor profile to them as I have never had fries prepared in this way, and they turned out to be decent. Overall, the food was less than was expected even from a casino burger joint. It was all a bit too expensive for the quality. Also, my siblings got the Bacon Burger and it looked nothing like how it was advertised in the signs posted in the store. All the other hotel guests that we saw walking by obviously weren't opting to eat here or at the pizza parlor next door, but rather had ventured out to get food from other places to bring back to the hotel. If you really don't want to leave the hotel and are looking for a quick bite, then I guess this place gets the job done. Otherwise, you should spend the time or extra money going to the other restaurants in the hotel or some other place outside. read more

Smashburger - Breakfast Burger - Burgers Near Me - Laughlin, Nevada

Food was delicious and service was great. They are open from lunch until 6:00am so it was a great place to get late night food. We will definitely return when we stay at Harrah's in the future. read more

We found this place Thursday around 3:30 to have a snack after we landed in Laughlin. This is located in Harrahs Casino in the food court. We were pretty hungry but the burger was juicy. We got the bacon smash burger and fries. Line moved fast and food came in 10 mins or so. Casual fast food. read more

Smashburger - Bacon smash burger with fries - Burgers Near Me - Laughlin, Nevada

The whole tip thing at the kiosk is such a joke. It's fast food. Sometimes I do it if the person seems pleasant. Glad I didn't here. We order some chicken tender and fries and go sit at the bar stools at end of the counter 12 feet away. The employee knows it's my food, knows where im at but walks over to to counter and calls my number so I have to get up to go get it. Easily could have walked a few steps. Nope. The food was gross! You can tell that the oil they fried the chicken is very old and dirty. Fries were 2 hours old. The funniest part is it was the third time I ate here in 3 days. It's in a casino with almost no other food options. First time, chicken sandwich, same gross taste, old oil. Second time just a cheese burger, catchup only. 10 x more catchup than needed. All over the place and the meat had a bad flavor. The management must be terrible because the restaurant sure is. read more

This place is an absolute disgrace. They charge aggressive prices and give the worst service ever. They actually have the nerve to solicit tips at checkout. The heavyset girl with a nose ring explained in detail how to leave a tip. When I declined she had to instruct me how to skip it and just pay the total. I guess standing in line for 15 minutes and waiting 15 minutes for a burger deserves 18-22% tip for a $20 burger and fries. What a business model... read more

Super rude staff-service and they messed up my order. Two starts bc food was good (once they fixed my order).

Have not eaten at smash burger since they got rid of their chili. It was the only thing that made them different. Thankfully Tommy's still has it and my business. read more

This place has to be one of the worst places I have ever ate at. I took my mom here because we were staying inside the Harrah's hotel. We ordered two burgers, two fries and two drinks. So when I paid, it seem like it was quite steep, but I didn't check out the receipt until we sat down. When we got our order there was actually three burgers. I explained to the manager that we only had ordered two burgers, so she approached the cashier, who apparently upset that I brought the burger back. The manager never apologized, just got the money that was owed back to me and put it on the counter in front of me and walked away. As I returned to my seat, I noticed that there was a very slippery substance on the floor between the booth's and the drink fountain. I went back to the same manager and explained about to her about the spill on the floor. She came approximately 5 minutes later after standing around talking and laughing with another employee. She finally walked back with a rag and threw it on the floor, while using her right foot, sweeping back-and-forth. She actually never did get any liquid off the floor. We noticed she kicked the rag into the corner, and as I walked over, I noticed the rag was as in the corner underneath where the drinks were. Being that the floor was still wet And slippery, we had to walk around it to avoid slipping. We also saw that the same manager leave the establishment, leaving the floor very slippery. The food is nowhere near what it looks like in the pictures either, and the food tasted just as bad. This is my third time back here, and each time it's gotten worse and worse. We will never ever go back to this establishment ever again. Harrahs should be embarrassed that they had this burger place inside their establishment. The staff here obviously don't care about the safety or the care for the food or it's building maintenance as they are serving. The most they cared about was standing around talking to each other. Also the booths were DIRTY with food and other items on the table. read more

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Limited menu that was overpriced. They upcharged for bacon, cheese, and bbq sauce when it is available on sandwiches at other locations. Quality of food was poor. Smash fries were soggy and had no seasoning on them. Wouldn't eat here again. read more

Smashburger - Burgers Near Me - Laughlin, Nevada

Food was good but I should've went to the in n out 2 blocks away, customer service was a negative A big back named Ashley was rude mad dogging my wife for what reason I don't know but she needs to get a different job if she's not happy. read more

This place is the worse. Forget about ordering online. They will take forever to get your order . Then tell you that they won't deliver bc they stop at 8pm mind you my order was placed at 6:30. Save yourself the trouble and go else where. Food is also not good. read more

The burger was pretty good. The wait time was a little longer than expected but of course it's also 2am however the the manager I forgot to ask his name his customer service was excellent. He was multitasking giving out orders and helping the cook as well. read more

Smashburger - Burgers Near Me - Laughlin, Nevada

I placed an order for delivery to my room while over an hour later I called the young man answering the phone said he was alone and sorry it would be another half an hour. I waited longer. So I went downstairs to find out what was actually going on. I was told that the other girl doesn't like to check the online orders. The manager in charge offered me a refund which I gladly accepted. She sat there and pretended to do a refund. I went back down a couple hours later just to see if there's some kind of receipt or anything and she said no, but she'll check the dailies in the morning. Guess what? Three days later? No refund. All I wanted was to not be charged the delivery fee. I don't care about paying for the food, not to mention, they got the order wrong. read more

Y'all need to get rid of and fire Ashley. She's about 300+lbs and she was giving so much attitude. We simply asked for a combo and she responded back with so much attitude saying "there's no combo and i've been asked that all night" when she could've simply replied "I'm sorry but we don't offer combo." Even when getting our food and reminding that we also got a shake just in case out of courtesy, she responded with "i'm still making your shake" with a mean attitude instead of "it'll be out shorty." Clearly the message she's giving is she is dreading her job and doesn't want to work there. I get that it might not be a fun job but at the same time you still need to keep it professional. Recommend not coming here close to midnight unless you're okay with having your night ruined. read more

The burgers were ok- good, nothing special. I do not know what all the hype is about this place. The shakes are way over priced. The fries were again nothing special. The place was clean and the staff was nice. I would not go back there. read more

Terrible burger. Believe it or not, McDonald's or Burger King is better. I had the Breakfast Burger and it was inedible. I was very hungry and could not eat the burger. read more

First time trying Smashburger. My husband gets burgers from everywhere (no lettuce, tomato, onions, etc..) He said it was very good. I had the grilled chicken sandwich and it was so flavorless yet rubbery. Just odd and barely edible. The rosemary fries were just whatever, not hot, pricey in my opinion. My husband poured some for me on my wrapper and I got a pile of olive oil.. blah! read more

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Ok so finally tried out a Smashburger, and it happened to be this one, located in the Harrah's Resort in Laughlin NV. Service was friendly and efficient, there was a bit of a wait for the food, but it wasn't excessive. The place looked clean and well maintained as well. The burger was hot and fresh and was a decent size, but not for the price of nearly $10.00. It was however quite tasty, and had plenty of veggies. Those damn Smashed Tots though, man they are greasy but in a good way as they are tossed in Olive Oil, Rosemary, and Garlic. These things are absolutely delicious! Could have been a bit hotter but still damn good. I would definitely eat here again even with the hefty price tag. Highly recommended. read more

Smashburger - The Burger and those delicious Tots! - Burgers Near Me - Laughlin, Nevada

I come here all of the time, food is fresh and cooked to order, service is outstanding and the staff is always in a great mood, thank you to the cook Sara for going the extra mile to make sure my order was correct. If your hungry and in Laughlin this is the place! read more

With all of the various 'super' burger joints popping up from just about every imaginable corner of the nation, Smashburger is just another ok burger joint. Filled the alcohol-induced need on the way up to the hotel room (used to be McDonald's) in Harrah's Casino Laughlin. We always seem to be in the same tower so the same hamburger stop was inevitable. Sweet potato fries were of the most average I have had. Nothing special along those lines. Probably should have got the regular fries instead. Don't really remember the experience which means there must've not been an experience. Found some leftovers next to the tv in the morning. Dicks read more

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This is absolutely the worst Smashburger I have ever eaten at. Two burgers, two fries, and two drinks...41 bucks. The food was a greasy, soggy mess. The service was even worse when we were also charged for someone else's food. The cashier barely could speak English, and I had to explain it to her by hand signals and drawing on a paper bag. It took about 4 minutes to resolve the issue. The ambiance and atmosphere are clown like, I felt as though we were a bunch of cattle being herded to slaughter. I certainly know my wallet was... read more

Absolutely rude staff. Before you can pay your required to tip,,, heck no. She was mean

You custom order your food at the front and can take it to go or eat it there. The smash-burgers were delicious and cooked perfectly. We got 3 fried chicken tenders and the smash sauce was excellent for dipping. The fries were shoestring potatoes and cooked to the right temperature. We will definitely be back! read more

If I could give a ZERO I would. 3 managers working in whatever. No greeting customer. Had to wait for cashier to come and take my order. Cashier (male) was such a drag. No enthusiasm. Received my order which I paid $26.99 including tip. Fries were cold. Waited for awhile before they corrected it. I asked the young man who took my order where my fries were. He stated Mama there are other orders and only one cook. But yet I ordered and received cold fries. It was a remake. No clue as to what to do. I know people get busy, not enough staff or short staff. But! If you pay high prices and even low prices you should be able to get fresh fries not cold and hard fries. read more

Well if I wasn't so hungry I would have gone somewhere else. It took 30 minutes just to get to order. Then it took another 20 minutes to get our order. The burgers and fries were cold. The size is like McDonald's children's menu. All for $36. Never again. Very under staffed. Only two people working. Don't bother to come here. Save your money. read more

Open late we got snacks. I got a breakfast sandwich and tots . This place was pretty fast and I absolutely loved my late night breakfast! Tots to top it off was amazing too. read more

Smashburger - Sausage breakfast sandwich and tots - Burgers Near Me - Laughlin, Nevada

the burger was good but the fries were gross. they were half cooked and soggy. I am sorry but I would not go back. the staff were very friendly and the place was very clean. read more