I bought an Ampsentrix 20W charger and USB-C cable here. I was initially quoted $75, then $50, and…read morefinally $30 for the same items. Five minutes after purchasing, I asked to return them and was told accessories are non-refundable under their policy. I understand they have a no-return policy, but the dramatic change in pricing left me feeling very uncomfortable with the transaction. I recommend customers compare accessory prices before purchasing

Monday 5/18/26 @ 11:30am. I had been there last year & left…read morevery happy. Recommended them to everyone & boasted about them on my local fb group. Went in today. Horrible Experience! Man was so rude & pushy. Would not let me ask any questions. Just kept interrupting me, even after I explained that I just got out of the hospital and my mind was a bit foggy. He kept repeating that "There's one of two ways I can help you". (Pointing to the sign) I could sign up for the $99/monthly service or pay $150 and he will clean out the phone". I was prepared to pay the $150. But I just had a couple questions! Again he cut me off and repeated his offer. I got visibly upset. I asked if he was the owner & he said No. I asked who was the owner and he said he did not have to reveal that information... I left and went to the place I used to go before I found them last year. I will forever share my experience and refer people to anywhere but there! I went to the place I used to go before and it turned out I JUST HAD TO CHANGE MY GOOGLE PASSWORD! No charge!

My laptop was possessed! The Tuff Techie team, properly…read morediagnosed the issue and corrected it. There was good communication between us. I would definitely recommend Tuff Techies. Thanks.

Their second premises along R69 Prescott Valley is spacious and easy to find. Ethan was very…read moreefficient in helping transfer from an old phone to my husband's new one. I had transferred some stuff, but got stuck on others. Ethan was very patient and friendly. This is the second time we have used this business, the first time was to sort out and eventually buy another tower. Price was affordable in both instances. Thank you to you all.

Jen at the Amazon Return Center is always so friendly, funny, and efficient. She does an excellent…read morejob handling returns while still taking the time to carry on genuine conversations with customers. On top of that, she seamlessly switches roles--managing returns and stepping in as a cashier when needed. Keep up the amazing work, Jen! You truly set the standard for great customer service, and it's clear you take pride in what you do. Your supervisor should be very proud!

Normally not so bad but today Sunday 11 people in line at staples. The one with a lot of packages…read moreis with the only employee. Not enough employees to add another cashier

service was really fast! thank you so much- great experience. diana was amazing & she helped me so…read moremuch !!!!

Battery stopped working less than 30 days after being told I was getting an original battery…read more I came to the store after 10:00 a.m., but it wasn't even open. When I returned to get the manager's contact information, I was told to call the number on the business card at 3:00 p.m!! even though the manager had already seen my review. I explained I had been out of state my daughter is in the hospital in Los Angeles, but I was told I "should have come in 3 days earlier." I was told I was using the wrong charger, even though I only use the charger that came with my iPhone 17 Pro. Now I'm rearranging my meetings with a client because my phone isn't working. Very disappointed with both the battery quality and the customer service.

My wife dropped her phone. And the whole screen turned green. It was not cracked or anything else…read more After reaching out to a handful of places. All asking for "diagnostic fees" and have various upsells and fees depending if it had this or that, iRescue was the first spot they seemed so casual.. over the phone he asked for us to just swing by and within 15min he'll know if he can fix it or not. No sales tactics and nothing merely than just a conversation. He told me the price for a screen replacement since he believed (phone unseen at this point) that would most likely be the issue. We ended up waiting a day, then going with iRescue. They ended up replacing the screen and calling us that it's ready for pickup. Although it's not an OEM screen, this merely buys us time until the "latest and greatest" phone is released.

Came in for the third time and the quality of service hasn't fallen at all. My daughter knows how…read moreto break a screen every 6 months or so. This visit included additional info about the drop and repair needs that allowed me to make a better financial decision regarding the future needs...she dropped it and broke a wire inside that would make the repair cost more and I had another old phone at home I could fix and swap cheaper. I really can't say enough good things about this location. If you have screen repair needs, check this spot out for sure.

Fixed a broken cell phone in under an hour on a Sunday! Great service but cash only which was kind…read moreof a hassle .

Came here to pick up my new key and the employee is installing the new one. I got a good deal here…read morefor my first time coming here. I'm definitely coming back here but this time I gottta be more careful. I didn't know that car keys are expensive but I did learn my lesson

Thank you so much for taking the time to respond to my email and messaging me and following up. I…read morewent by today around 11 and was surprised when shortly after 1 pm same day both of my devices (iPad 10 charging port and screen replacement, and iPad 11 bent frame repair and screen replacement ) were ready for pickup. I was in absolute disbelief and had to call and ask if there was an error in the message I received. The tech Jonavan did amazing quick work! Jonas you were so kind for following up! Thanks again guys. I will refer everyone I can to you.

I had my MacBook screen replaced, and I am very satisfied with the service! They gave me a clear…read morequote upfront and charged exactly what they quoted (no hidden fees as others do). The repair was completed within 24 hours. The screen looks brand new and functions totally fine! The customer service was excellent, and everyone was very nice and professional. I highly recommend them!

Julio is so nice and very helpful in trying to fix your iPhone needs! He fixed my stuck buttons in…read moreminutes. Great place to have your iPhone repaired! AAA++++!!!

Took my Iphone 14 Pro MAX for screen replacement (Oct 2024) and prior to pick up, he wants to get…read moremy personal pin to unlock my phone (redflag#1) and test it - which i promptly refused due to privacy concerns and common sense. During pickup, I unlocked my phone for him and he did nothing. I inspected the phone and find no issues. After having the phone for a few hours, I noticed that were some ghost touching when the phone is being charged wirelessly. At first he refused to acknowledge the issue and blamed the charger. After a couple of visits of him trying different stuff, he agreed to try a different screen. He said he will call me when he got the replacement screen but never did. Calls and texts were not returned. After 3 months he finally got the screen and got it replaced. The new screen did not have the ghost touching but it did have a dead pixel in the center of the screen. He said he would give me another replacement screen but never did. Its June 2025 and I give up - I learned how to live with the dead pixel in my screen. Some excuses he gives: Oct 15, 2024: Emergency - Cancels our appointment and ghosts me. No response for 1 month Nov 15, 2024: He said that he thought my wife stopped by his shop and got it fixed. (What? How?) Jan 29, 2025: Its my fault because I did not give him my pin code.

My phone battery was dead about 2years ago. Phone Battery replace was very quick and Fair price. I…read morereally recommend this place. I dropped my phone 3or more, My phone battery broken again, I go there tomorrow. See you tomorrow morning.

Very straightforward and honest. Pricing is very fair. Thank you to the entire staff!!read more