I prepaid for two rooms at this hotel, two months in advance of my planned visit in May 2020. The worldwide COVID-19 outbreak caused Italy to completely SHUT DOWN their country, forcing any international tourists to cancel their trips. The Italian government shut their borders to foreign visitors, and my flights from the US were cancelled 30 days prior to our scheduled visit. I attempted to reach out to them by both e-mail, telephone, and through the 3rd party booking website... requesting for them to refund my pre-paid booking. They refused to answer ANY of my inquiries, and had the GALL to send me multiple requests to give them positive reviews AFTER the scheduled stay. The government forced my cancellation, but this greedy business owner refused to simple reimbursement... and stole my money. BEWARE! read more