Family (14-70yrs old) arrived during the worst acqua alta Venice has seen in forever. Our reservations were non-refundable so we had to keep them: we probably could have diverted and filed claims with the travel insurance company but we didn't want to deal with the hassle of changing plans on the spot. We had to modify our itinerary to explore the city due to the flooding and the off and on rain we had the 3 days we were in the city, overall it was ok but would avoid family travel to Venice this time of year.
Now here is the review of the hotel.
PROS:
-location: literally across the way from the bus terminal and vaporetto (waterbus) stations, not too far from the Santa Lucía train station.
-canal in front of the hotel: access for watertaxi pickup/drop off. Gondolas are parked there all the time, but not sure if you can board there.
-they have an elevator. Understandably, it was out of service during the flood. Good thing it was for only 1 day during our stay
-there's a small garden for relaxation on non rainy days
-Hotel has a restaurant, and there are several food options on the same block. There is a highly rated, Yelped restaurant and bakery minutes away just around the corner.
-in case you needed to know: kettle, mini fridge, safe, overhead rain shower, generic mounted hair dryer, desk, and bidet available in the rooms. Beds are very firm.
-strong WiFi access
-free use of computer and print outs downstairs, if you need to print travel documents
-housekeeping is very professional: my bed sheets are always tucked in so tight, I struggled getting in my bed at night
-complementary Murano glassblowing tour: hotel will call a watertaxi for your group when you want to go (paid for by the glassblowing company). Watch masters blow glass cups and figures in the shop then walk through the gallery and gift shop to purchase a piece of Murano glass work. Tour does not include return trip: highly recommend buying a vaporetto pass and hop over to the other islands in the lagoon (Burano, Torcello, etc.) and explore the quieter life of Venice
CONS:
-BIG ONE: you only get 1 key to 1 room. This key is a magnetic fob attached to a very heavy key chain with your room number, which doubles as your key to power up your room. Meaning--reservations with 1+ guest--should you get locked out because your companion is asleep or in the shower, you'll have to ask frontdesk to send someone to open the door.
-When you leave the hotel, you are expected to leave your key at the front desk...it's so heavy, I was happy to leave it! But I know some people who would rather not.
-hotel did not help us with our luggage as we were traversing the flooded street when we were arriving.
-floors were very slippery, they eventually threw down a towel as we were trying to get everyone inside.
-if your reservation does not include breakfast, it'll cost you €10 per person per day
-air conditioning in November is straight up heat. Told front desk about the AC not working, but they didn't understand we wanted the room cooler not hotter. We ended up turning it off, and opening the windows to circulate cool air and vent the room...even with the smell wafting up from the dirty canal water.
-didn't know there was complimentary drinks upon arrival...my group didn't get our drinks. Probably because of the craziness of the acqua alta.
Not CONS to this hotel, but expect these from Venice:
-during the flood, dirty water from the canals rose to 1ft right in front of the hotel's front door. This hotel is in a more elevated part of the city, others were in deeper water. It was nasty, ice cold, and we could smell it up in our room on the 1st floor.
-city tax payable at check out at this hotel is €3.50 per person per night. Tax rate depends on the hotel's official star rating...more luxurious = higher tax, up to €10/p/n (I think)
-save your feet and buy the vaporetto pass, also to explore the islands: Lido, Murano, Burano, etc.
-expect to get lost, so download/bring a map
-during acqua alta, store hours are unpredictable, inconsistent.
-during acqua alta, the tide comes in around late morning to early afternoon: so wake up early to explore (best time to do it no matter the season to avoid the crowds) and then again after late afternoon into late evening
-if you can, avoid bringing rolling luggage in Venice, especially during acqua alta.
-if you are planning to travel to Venice in November, pack waterboots, waders are even better. You can buy plastic shoe coverings therebut they won't be as good or as warm. read more