What a complete joke and embarrassment of a company. Shame on everyone who works here, or is in any…read moreway associated with Irvine Ranch Water District. This is by far the lowest rated utility company I've ever come across, and after just my first month of having an account with them, it's no wonder. First off, I recently received my first bill in the mail. That's when I learned of a $30 service establishment charge and $75 deposit. Annoying, but not the end of the world. However, after creating my online account to pay the bill, I noticed the Amount Due was higher than my actual statement. No explanation on the website whatsoever as to why that is. Are they just hoping customers don't notice? After digging around the internet, it looks like they decided to charge me a 10% late fee for the deposit and service establishment cost, which I never received a bill for in the mail. I honestly cannot believe this company charges a late fee so quickly to begin with, and at such a high percentage of the bill. I have never heard of that before, and I've dealt with plenty of corrupt companies. Well, I guess this one tops the list. I seldom leave one star reviews, but Irvine Ranch Water District is well deserving of this one. I guess this is how Irvine's water utility company welcomes new members to their community. With a $105 service charge + 10% late fee (before any actual usage). What a shame and disappointment this company is.

I recently moved into my new home and had a very disappointing experience with IRWD. I saw their…read morecompany van in front of my house, but since I wasn't familiar with them, I didn't realize they were shutting off the water. I walked toward the technician and kept saying "excuse me," but he completely ignored me and drove away. When I called IRWD right after to explain that I now live here and simply forgot to start service, they still refused to send him back without charging an $80 fee. I understand having policies, but there was absolutely no courtesy or understanding for a new homeowner who was clearly trying to communicate with the technician. The whole situation felt unnecessary and very frustrating.

Outdoor linemen. They treat their employees like they can't…read moretrust them. They monitor them and want them to use cell phone on and off the job. It was such a good company what happened?

There is absolutely no way to call and speak to a live person. Even the live chat just sends you…read moreoff to more websites with no chance of getting help from a live agent. It took me over an hour to finally get in touch with somebody.

Quality potable water delivery with fantastic customer service. Their rates and professionalism are…read moreon target with this industry and their workshops and conservation efforts are truly appreciated. The annual water quality report is sent out to all customers and the checks and balances appear to be spot on. Good company and solid reliability. Recommended

Super nice customer service, but they can't really help you with anything. The website is outdated,…read moreand it's horrible to set up autopay. My CC number has changed, and I couldn't modify the payment on their website. So frustrating!!!! I now call their automated system on my phone, and every single month I make a payment. What an inconvenience!!! On top of that, my monthly bill is incredibly high, and I don't have a lawn to water, I shower and minimal laundry, and use my dishwasher every other week. The water quality is not the best, either! SMWD needs to update their website, have an app, and make life a little easier for those who have an issue with their water! They need to improve EVERYTHING!!! Enough said....

A second team came to repair the leaky water meter and it was a totally different experience than…read morethe first team. They replaced the meter and fixed the water connections, the workmanship is professional grade They group displayed professionalism, caring and laser focused on customer satisfaction attitude The team deserves 1000 too bad we can only give them 5 thank you so much Anaheim utilities maintenance team, you are the best

I'm so frustrated with Anaheim utility company my apartment is so small only 450 square feet and I…read moreonly have 1 TV 1 cellphone tiny refrigerator i barely ever cook not that I'm dirty but I only take a shower 3 times a week and I don't even have a microwave I'm disabled and live alone the 2 bedroom apartments here electric bill is cheaper than mine it's out of control in the last 6 months I've paid over 2000 dollars that is crazy

I used Coastal Bin Cleaning for the first time last week and I am very happy with their service…read more Their communication was excellent, they arrived on time, and the trash bins were sparkling clean. I now plan to use their service regularly.

I had to cancel my service after ongoing issues with billing and inconsistent service. At this…read morepoint, it became a part-time job for me to monitor my credit card statement and keep track of whether my bins were actually being serviced. I had a monthly service, but they did not consistently come every month while continuing to charge my card every month. My last actual service was May 21. On June 18, they arrived about two hours late and were then not allowed access to my neighborhood. I understand that things happen, but they had already been running behind, and I was charged my credit card on file for a fuel fee even though the situation was not something I caused or could control. They also did not attempt to service my bins. I contacted the company and requested a refund. I was told, "Our team will review the option to apply as a credit or refund and will follow up shortly." I was also told they were backed up. It has now been eight weeks with no follow-up, no refund or credit, and no bin cleaning since May 21. The lack of communication and the continued billing despite inconsistent service were ultimately too frustrating, and I decided to cancel. I shouldn't have to constantly monitor my credit card and service dates to make sure I'm being charged correctly and actually receiving the service I'm paying for.

Had an excessive leak from the meter located above my water heater. I emailed Meternet, they…read moreresponded early the next business day. Jon Z is the freakin' man! He came over with a smile, easily explained what the problem was, and repaired the leak. All in less than 30 minutes. Thanks Jon Z!

Meternet changed the online portal for billing access and did not send us any emails. In fact,…read moretheir previous system did not even have any capability to get you an email about a new bill. They simply want you to miss your bill so that they can charge you late fees. The portals they provide are some of the worst, and even for making a payment with a bank account, they charge you a convenience fee. On top of this, they charge every user a per-account fee of $10 just for the pleasure of doing the metering, they also have fees baked into the water meters, and their base fee for water meter is extremely high. If you are an HOA, avoid this company at all costs. Your residents will get terrible service. They will overpay, and this company is in the business of making sure your residents miss their bills so that they can charge them additional fees.

One: Their 877 number keeps disconnecting…read more Two: it took me 15 mins to bypass the voice activated system to reach a live rep Three: The live rep barely speaks English. But we managed to put the order in but she transferred me to a voice activated system again - Lee, virtual assistant to go through a second round verification Four; After I was done with "Lee", I was yet transferred to another parson who has a very strange and heavy accent, and refused to tell me the reason for the third round verification. Absolutely horrific!!

Same problem everyone else is having dropped calls, 30-45 second delays from the automated system…read moreto respond back to your conversation, 3 separate customer help representatives telling me 3 separate things, very poor communication as well as a totally dysfunctional internal process for one department communicating with another inside they're own corporate structure & to top it all off a half hearted apology for the bad communication & misinformation by customer service. Customer service from So Cal Gas Representatives is so subpar if it was a private business with competition it would have lost it's base to another company almost overnight. Totally Unacceptable! The system is operated worse than a Tijuana Taxi operating on a engine with 1 cylinder on a blown head gasket. Unreal

This afternoon I spoke with Leonard, who informs me he is not doing any of the work while we are…read morelocked down for the present time. Leonard explained the cost of around $1,000 permit included, and that in my case with my particular water usage I would see an ROI in about 4 years. He advisead me that if I was panning on living in my home long term it is a worthy savings; otherwise if I was planning on leaving to keep my money. It was time on the phone well spent. I will chat with him again after the COVID crisis abates.

Len knows his stuff and is dialed into the community. The experience was excellent and the…read moreinformation Len provided was invaluable and direct. While I am not the perfect candidate for submetering, I have saved money because of the sub meter.

Review a utility company, are you crazy? Maybe I am. Do you have a choice in water utility where…read moreyou live? Probably not. So, why review a utility company? You review when a company provides outstanding customer service and deserves kudos. And,especially, when that company is from an industry that is generally known for poor service. Broken pipe late on a national holiday. Old water valve along street could not be turned off with layman tool. Panic ensued. Our call to SCWD was answered promptly and they responded quickly A field tech arrived in 10 minutes to shut off valve. With a good attitude, even though we interrupted his holiday. He even called later that evening to check in to see how the repair went and if we needed more assistance. The next day, someone from the SCWD customer care department followed-up. She confirmed the leak stopped via their records, etc. For any company this is excellent customer service. For a utility company, this is almost shockingly, outstanding service. Thank you to SCWD for the quick response, courtesy and peace of mind.

This is a review for Ernie an employee of South Coast Water District, an exceptional employee. We…read moreworked with Ernie last week. He kept every appointment arriving exactly when he said. He was very clear in advance of his expectations, no surprises. This was wonderful. Ernie is also very communicative. He was reachable by phone. He is very congenial to work with. I could only hope for such an employee, a very valuable team member.