Disclaimer: This review reflects my personal opinion and experience based on publicly filed court…read morerecords, escrow communications, and my direct involvement in a real-estate transaction that became the subject of litigation (Tyson v. Correa). It is not a statement of undisputed fact, does not allege criminal conduct, and is shared solely for consumer awareness and due-diligence purposes. In my opinion, based on the documents and communications involved in Tyson v. Correa, serious concerns arose regarding the professional handling of escrow by Olivia Mercer during a real-estate transaction that ultimately did not lawfully close. From my perspective, escrow proceeded in a manner that did not adequately address fundamental issues affecting the validity of the transaction. Throughout the process, escrow communications and document processing continued despite unresolved questions regarding legal authority. The individual induced to sign transaction documents was not the lawful trustee and did not have verified authority to sell or convey the property. In my view, this was a material issue that warranted suspension of escrow activity until clarified. Instead, the transaction appeared to continue as though it were routine, despite these unresolved inconsistencies. There were multiple warning signs that, in my opinion, should have prompted escalation or a pause in escrow, including conflicting trustee information, inconsistent instructions, and communications that treated a known tenant as if they had authority to act on behalf of a trust. Based on my review of the records, these issues were not clearly resolved before escrow activity proceeded further. It is my understanding that escrow officers are expected to act as neutral parties and to refrain from facilitating transactions when documents are facially inconsistent or legally unclear. In this situation, I believe escrow should have required verification, clarification, or withdrawal rather than continuing forward under uncertainty. Allowing the process to proceed under these circumstances, in my opinion, exposed all parties to unnecessary legal and financial risk. I am sharing this experience to encourage buyers and sellers to protect themselves. Do not assume that escrow, title, or agents have independently verified authority simply because documents are circulating or deadlines are approaching. Independently confirm ownership, trustee authority, and escrow instructions, particularly in trust-related transactions. If anything does not make sense, stop the process and seek independent advice. This review is offered as a cautionary perspective so others understand the importance of due diligence and active oversight in real-estate transactions.

Big shout out to Debbie at Generations Escrow! She made my two escrows a breeze. Debbie is a true…read moreprofessional and naturally works very quickly. She was always available when I had questions and went out of her way to make things easy and make sure we closed on time. Highly recommend! P.S. She's also really cool, and fun to talk to :)

Great team! Worked hard to get a refi done in a timely manner. Personable staff that takes the time…read moreto understand the needs of their clients. The team worked hard to get all paperwork done and any updated info needed, they would reach out through text, emails and called when needed. Would use again in the future and would highly recommend them to friends and family. Thanks again to all involved!

Union Choice and Don Peart have been our go to for all things related to home loans, refinancing…read moreetc. Don and his team truly do care about their clients and provide top tier service to make it happen. If you want a lender with the experience to get you to the finish line then look no further!

John Sturdevant is the realtor you want to make your dreams come true. For over two years my…read morehusband and I were looking to get into a community we wanted to make our "forever home". He questioned me as to exactly what I was looking for and kept in constant contact whenever something became available. In a very competitive market we sadly got outbid a few times, but John never gave up. And then it happened, he found us the perfect place. We had used two previous realtors who just were not "quick on the draw" and so we are very appreciative of John. If you're looking for a realtor who will get the job done then you are needing John Sturdevant.

John help my family to get our dream home, he is very professional, honest and friendly and he is…read morenot just about the money, he became part of our family. The process to sell our old house was much easier than a I thought with John by our side, he got the most highest bid and put a good amount of money in our pocket for the down payment on our new home. He worked hard and fought for us to get the best deal, he also made sure we got the lowest payments and interest rate. My family and I recommend John 100% and I will hire him again for my kids future home. Even now that all the deals are over he keeps checking if we liked our new house and helps me fix any concerns or issues. Like I said he is part of our family. Thank you so much John we appreciate you!!!!!!!

Michael and his team are top notch! I recently closed a transaction with him and was impressed by…read morehow quick he was to respond and always handled himself with a high degree of professionalism. If you're looking for a great real estate broker, Michael is your guy!

Having worked with other agents in the past, Troy and his team were a cut above. We were blown away…read morewith the level of service, attention to detail and commitment to getting our house sold quickly and for the price we wanted. Not only is he an expert at selling homes, but the consultations and communication was superior. *Troy was a recommendation from family friends *Our first meeting, he came prepared and had clearly done his homework *Troy and his team helped us stage the home without spending extra money - this was very helpful and made a huge difference - Joe helped us and he was excellent at what he does *Photography was smooth and of excellent quality *Another team member came by to help "pre-inspect" so that we could fix things ahead of time *A third team member did open house so that would could promote and collect feedback *The online support team in Seattle also ran facebook ads and did email blasts behind the scenes *The transaction coordinator was available at all times to answer questions, collect paperwork and move things along *This is huge: Troy did diligent followup with every showing to collect feedback and promote the features and benefits of our home, this definately contributed to the overall success *At negotiation - wow were we glad to have Troy on our side of table. He was respectful, reasonable, and got BETTER than the result we had expected. Simply put, they have professionals that are good at their jobs and get your house sold fast and for the right price. We will be using RedFin again, for sure, and recommend it to anyone looking to buy or sell a home. Thanks again Troy for help making this process seamless and stress-free.

I've closed multiple deals, (buying and selling) with Troy over the past 10 years. Troy is always…read morea pleasure to work with and consistently impresses me with his work ethic. Troy makes it a point to stay in contact and works to resolve issues with outside entities, (i.e. title and escrow). Troy keeps tabs on all the details to ensure the process moves foreword quickly and efficiently. Troy uses the latest technology, which make signing documents electronically and sending them off to third parties super convenient. I was able to conduct a large part of these transactions on my phone... What a time saver. Thanks Troy!

We have used Stuart and Liz several times over the past year and are extremely impressed with their…read moreprofessional manners and attention to detail to get the job done right. We have recommended them to several of our friends and all were pleased working with them. Dan S

Stu is professional, polite, smart, savvy and a true delight to work with. His positive spirit is…read morecontagious and a worthy trait to possess during the entire home buying process. He has an innate ability to minimize home buying woes and worries, which results in finding the best home for you and your family. He helped me buy my current home one I only dreamed of ever owning. Stu earns his sterling reputation because of his willingness to go far beyond where others in his profession rarely go...and with a sincere smile and fun laugh. Watchout HGTV he is a star!

Jason and his team were great in handling the sale of the property. I was updated every step of the…read moreway and everything went smoothly. My questions were all answered and all the details sorted out by Cathy who responded to my calls promptly and professionally.

The absolute BEST realtors in Mission Viejo! They're the #1 team for a reason. They provide…read moreexcellent service and are very knowledgeable about everything for sale in the area. I moved from Newport Coast to Mission Viejo and although I somewhat knew the area, they were able to direct me to a home that I never would have found without them. We would never buy/sell from anyone else.

We had an outstanding experience with Coast City Escrow from start to finish. Selling a home can be…read morestressful, but their team made the entire escrow process feel organized, efficient, and remarkably smooth. Their professionalism, attention to detail, and communication were exceptional throughout the entire transaction. At every step, we were kept informed about what was happening, what was needed from us, and what to expect next. Whenever we had a question or needed clarification, the team was responsive and made sure everything was handled promptly. A special thank you to James, Barb, Gwen, and Alice, who went above and beyond to help us successfully close out our sale. Each of them was incredibly professional, knowledgeable, and helpful, and their coordination made what could have been a complicated and stressful process feel seamless. We especially appreciated how proactive the team was in keeping everything on track and communicating with us through the final steps of closing. Their efficiency and customer service gave us tremendous confidence throughout the process. We highly recommend Coast City Escrow to anyone looking for a professional, responsive, efficient, and dependable escrow team. Thank you to James, Barb, Gwen, Alice, and the entire Coast City Escrow team for helping make our sale such a smooth and successful experience!

I called in to them this morning to confirm information so we could send a large wire to them. I…read morespoke to Esther and just have to say she was very disrespectful on so many levels. There is a lot of fraud out there, so I completely understand being safe and asking for information before confirming information. I had all the instructions and was just asking for her to verify. I told her the name of the real estate agent we were sending the wire for, and she instantly became very angry and raised her voice and replied; "she already called me this morning and I told her we do NOT have the revised wire amount ready for her yet, and now she has you calling us?!" I replied that the realtor had literally just given us the updated wire amount, moments before; and I provided that new number to Esther. Esther then placed me on hold without telling me - and I was about to hang up when she came back on the line and told me that I had the correct "revised" wire amount. I had one more thing to clarify, as their wire instructions are 3 pages (I have never seen them this long) and they separate the Escrow Company, and then list another completely separate block of information titled "BENEFICIARY BANK" as though they are separate items. I just asked and wanted to be sure there wasn't an intermediary bank (as there often is). I had one account number and one ABA number, but wanted to be 100% sure that they went together with how the directions were spaced out - and separated - it did not look like they were the same party. She said; "I can't give you information, you need to call the realtor." I had given her all the numbers, and she just got stuck on being sure to make me call the realtor (that I could tell she was already angry at). We had no choice as we had less than 2 hours to get the wire processed. .. And the realtor was of course, not happy that we had to call her and she said that the wire details were included in the instructions she provided to us. The realtor advised that Bank of America had just transmitted with those exact instructions and it went through without a problem. Hearing that helped me determine there was no intermediary bank. It's just so sad that she simply refused to just tell me that. My ONLY goal was to not make any mistakes on an extremely large wire. There were so many people it would have affected if I had not done things correctly. We need to be kind and grateful that we have people being careful for MUTUAL clients that we serve. I really do not understand why people take things personally and are so unkind and unprofessional. I can see this company has great reviews, so this might be a bad apple. In the end our wire went through properly.