I have been here before, as it is noted through my other post. I always was a PC owner until the summer. I switched to Mac, and couldn't have been happier with the computer for the most part. The only problem is that my computer has that stupid infamous "squeaking noise." It's not loud, it's quite faint, and it's not as bad as some other people have it. There's a few YT videos and web pages about it. It's just more of an annoyance, and I wanted to make sure it wasn't part of a bigger problem, like a lose screw or a problem with the hard drive. I didn't want to do it myself, because I am quite clumsy.
So, I went to the Apple store. You know, since my computer is new, plus I bought the extra warranty. And always take your Macbook to the Apple store, right?
I did not think I needed an appointment on an average, non-holiday Tuesday at 11 am. I took a cab out there, and a cab back (That's $50 bucks right there with the tip). They put me in the line of shame, because I didn't have an appointment. The girl with her trusty iPad says that she can't hear anything, and pretty much gave me a stupid stare even though some MacBooks have this problem. I needed to make an appointment with the tech. He'll be available after 4. Although the guy in front of me got an appointment for Noon. Apparently, if you look at the Apple yelp page, 4 in Apple time means 6. I'm also part Hispanic, so I'm used to 4 o'clock meaning sometime after 5, and tardiness. I just didn't want to a) come back or b) wait that long. I told her, sorry, I took a cab out here, because you guys don't have a store in Greater New Orleans. So, I didn't want to wait around all day, or maybe find someone to take me out there, if they could. "Yeah, well, some people drive all the way out from FL to come see us." That was all she said. I seriously feel bad for people that have to drive four hours to deal with D-bags, plus gas expenses. I have never walked into an Apple store where they had good service. Not here, not in another state, not in another country. Seriously, South Park hit the nail on the head with that episode.
I came to C4. My computer case broke when they were trying to take it off. Right that second they ordered me a new one. No extra charge. I paid the $40 deposit, and I got it back about a day-and-a-half later, because they wanted to run some extra stress tests on it to make sure it wasn't part of a greater problem. They weren't able to recreate the noise; however,they looked inside the computer before they did anything. Nothing wrong there, either. They charge by the hour, so I thought I would be charged more with all the tests. No. I just had to pay the deposit. They honestly could have told me to pay more, and I would have, but they didn't. They were pretty busy, and they were very nice about looking into my dumb "problem." I have come here twice before. Not once did these guys ever look down upon me or ever given me bad service. Ever.
Like the former worker said, it's run by stand-up people, and it's a co-op. Their cliental is also expanding, so that's a good sign. They are professional, and very patient. You're supporting the local economy, and you don't have to go out to a stupid mall in the 'burbs to get crappy service. Believe me I had some separation anxiety when I gave them my MacBook, but I'm glad I did. At least I know my computer doesn't have a big problem. They didn't just say, "Sorry couldn't hear the noise" and handed me back my computer. They took a good look at it, couldn't find anything wrong, and didn't charge me more. Funny thing is that I was going to go to them first to save my cab fare, but I figured I might as well go to the Apple store since I'm under warranty. All I would need is to pay the cab fare, and nothing more. Gut feeling does it again...
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