I hate to hurt anyone's business in this tough COVID time, but do not use this contractor. I am going to have to pay $3,500 to have the patio they built for us cleaned and re-sealed for the shoddy work they did. To go back to the beginning, the job was beyond annoying throughout, and looking back on my texts to see timeline for this review, during the job I had to resend almost every text at least twice to get an answer from Curt. Interestingly, when it was a question about payment, he'd answer a text right away! They finished a patio installation for us last June (2019). I noticed over the winter that the patio was extremely faded and had a white film on it. Emailed Curt, May 13, 2020. No response. Re-mailed him on May 16. No response, but I was just beginning a virtual class for a client on the following Monday 9:00 a.m. when he and another guy appeared out my window in my back yard.
I called him when I was finished with the virtual class. Another guy I'd never spoken with answered Curt's phone, and confirmed the patio shouldn't look like that they could probably reseal it the following week. Great! A few days later I texted asking when that following week they thought they would redo it, so I would know when they were coming, have the shades down, etc. No reply. I texted 1.5 weeks later to check in. He replied "We haven't forgotten about you. We are super busy. Don't have an exact date at this time. Carey will reach out when we have an opening. Thank you." Really??? Subsequent reaching out to him has gotten no response and it's now August 14, three months later.
(I would ask Curt, if he had a product, say a car that had a tarnished finish, and the seller had said that should not be that way and, "We can probably come out next week and fix it" and then they didn't show, didn't reply to texts, until finally, "We're busy. We'll let you know when we have an opening" how he would feel. And how he would feel when there still was no resolution 3 months later. You are never going to be less busy than you are right now. It's a matter of making it happen and honoring that this is something you are obligated to make right.)
I gave up, and starting in mid-June I reached out to several other vendors to discuss what Mechling did wrong so this would happen, I had these other vendors come by, I discussed and considered options of what to do to remedy it, etc, etc taking lots of time and energy to fix something that Mechling should have handled.
Bottom line is I am going to have to pay $3,500 to have the patio cleaned off and re-sealed for the faulty work they did. (Even though one vendor said Mechling was legally obligated to fix this since it happened within a year. I haven't verified this is true.) But at this point I don't trust them to redo it even if they would respond to me since asking them several times what they would do differently if they resealed, there was never a reply or a call to reach out and discuss the situation with me.
Do not deal with this contractor. read more