What a frustrating, exhausting and unprofessional experience I had with this company. I work led with Imran to repair my AC unit. It was promised to me to take 3 days and ended up taking 14. But the worst part was being promised daily that I would receive a call back the following day at a specific time with an update or that the tech inicial would be out the following day between 12-3pm, etc and never once received the phone call as promised and twice a no call, no show. I was told I would have a shipping confirmation so we would know exactly when the part would be delivered but instead each day he would promise to let me know the following day by a certain time and never once followed up with the information promised.
We even had family in town on one occasion which we explained to Imran so we missed a full day with them waiting for the technician who never showed, never called. In addition, the part did not even arrived until several days later, so this promise of installation was an empty promise. Even more frustrating was with each missed call I'd have to reach out again and again daily and he was very short and rude with me. Often answering with "it's not here yet". Not a hello, just a rude, rushed answer and then a click to hang up.
I can't imagine doing a large project if this is how a simple AC repair is handled. Extremely unprofessional. read more