We recently had our 27 year old fireplace replaced with a new one from Black Hat. It is gorgeous…read more The entire process was seamless. Paul our salesman was absolutely fantastic ! He was really helpful,knowledgable and a true professional. Bob and Brian the installers exceeded all expectations. The quality of their work and attention to detail was incredible. They truly are the very best at what they do ! The entire Black hat team was absolutely fantastic, and we would highly recommend them. They did an outstanding job !!

I've always wanted a gas fireplace. (Especially after The Blizzard of 2022 with all the power…read moreoutages!) Unfortunately two heating & cooling companies told me it couldn't be installed in my existing fireplace without completely removing my entire fireplace. So.. years went by. I accepted my fate... Then, on a whim, I stopped in at Black Hat Chimney! They showed me several models that would work and within a few weeks, it's installed and it is ABSOLUTELY GORGEOUS ! I wish every contractor would be like the Black Hat employees. Everyone is so professional, knowledgeable and nice. A GREAT experience and I'm writing this in front of my cozy fireplace..

Knowledge staff fixed my heating issue in home quickly…read more Highly recommend for all your heating issues!!!

I'm not one to jump to a poor review and not give people the benefit of the doubt. I gave this…read morecompany over a week to redeem themselves and they chose to ignore me. I built a house 4 years ago. Greg Schall did my heating and cooling. Greg was a great guy - professional, clean, organized. When my central air was not working all of a sudden, I gave him a call. He told me he retired a couple years ago and sold his company to a wonderful guy named William Young. Greg gave me his number to contact him. Upon contacting him, I got a call back from Bill (I believe) saying he'd get a service guy on it to call me and come out the next day. I got a call that evening from a Lenny or Larry saying he'd try to come out that evening but likely the following day. The following day I got a call from a different service rep Tyler. Tyler said he'd come by between 2-4. Tyler arrived that afternoon and proceeded to look at my thermostat. At first he thought I might need a new one. Then he proceeded to the furnace. He opened up the panel and looked around. He then proceeded outside to the 2 air conditioning units (I have one for my unit and one for my tenants). Long story short, he looked at both and said they were rusted and both needed needed new capacitors, new connectors and contactors. I was asking a lot of questions along the way and of course asked him about warranty and why after only a few years there is a problem with these. He asked if I covered them, I told him no. He said that's good because sometimes covering them can trap moisture. Then he asked if I was using chemicals near them, I said no. Basically he then concluded it was bad luck. I let him be to look at he furnace again and he called me when he was done. Said he was going to check with his boss about my warranty info and he was going to give me a discount of 20% off for today. I told him that although that's appreciated, NOT ONE OF THE 3 men I spoke with mentioned anything about a fee to provide an estimate. He said it was a diagnosis fee. I told him he'd have to invoice me because I was not prepared to pay him at that time. His boss proceeded to call me shortly after. Tyler told him I was upset and I told him I can't fathom why none of them mentioned their fee. He said it's COD and it's $80 per half hour. I said, "Isn't that something you inform your customers about prior to coming out?" He did not respond to that. He told me he'd look into any warranty and call me back. He never did. I know this is long but it gets better. I had someone else from another company come out to look at it same day. He was appalled at what he saw. Tyler put the disconnecter (on/off key on side of house) in for one of the units (mine) upside down. He also left the panel off the furnace (mine) which acts like a key to turn it on. He also left a wire/connector detached from one of the units (my tenants). By him doing all these things, neither unit would have ever even kicked on. I felt taken advantage of as a woman that doesn't know much of anything about air conditioners/central air units. He did not leave MY PROPERTY the way he found it. With all of these errors, I STRONGLY BELIEVE he did this on purpose so I'd have to ensure they come back to fix things. When the other guy finished up, all he had to do was replace 2 metal pieces (I think those are the contactors) on the ends of 2 wires and replace 1 wire. This company is completely unprofessional in inappropriate on how they handle customers. Not to mention they were basically given customers simply by the sale of the other company. I would not recommend.

These people have been running their loud equipment outside my house for going on 3 weeks. To top…read moreit off, they put markers in the street that take up 3 car lengths so you cant park there overnight. How the heck does it take 3 weeks to put in insulation. Resident on Brantford Pl.

Just submitted an online request for re-insulating my remodeled kitchen. Promptly replied, came out…read morequickly to give me an accurate and competitive quote within minutes. Will update once job is competed! **************Update*************** Job was well done and completed quickly and professionally! Better quality R-15 2x4 wall fibreglass insulation than the home stores (almost like cotton candy!)

These guys really scammed me. They charged me double from what they quoted after doing services…read morethat I had not authorized and they never even sent me the inspection report. Totally disreputable

Requested help with back draft on water heater, chimney inspection, possible negative in house…read morepressure. He looked at the water heater, got it to heat up, and stated my vents were not the problem. Stating my concern was carbon monoxide detector repeatedly going off asked him to inspect the chimney. Again he stated that was unnecessary. There were concerns of negative air pressure from newly installed hood vent. Was installed after the issues started, within 2 weeks of his appointment. Not the cause. He was not interested in checking my chimney or vents. He stated i should call heating and cooling specialist, who i have had out and had another I had phone consult with, referring me to have my vents and chimney checked. I know my chimney needs to be repointed at the very least. Anyway, he didnt want to go on my roof just referr me elsewhere .

licensed NYS mold remediation specialist, willing to help right way with reasonable price,…read moredefinitely recommend Environmentally Correct Solutions Inc. Thanks Mr. Ewing

Absolutely unprofessional and flakey. Owner missed appointments, wont return phone calls. Just a…read morepathetic company.

Upon requesting quotes from various vendors to insulate out attic, this vendor was not only the…read morelowest quote, but they scheduled us within 2 weeks. On the scheduled day, they came in, did their job quick, cleaned up, and left. If you are only needing insulation work done, I'd highly recommend them. They also sell insulation supplies at a discount if you want to do the work yourself.

When I was moving back to NY, my home inspector recommended Home insulation and Supply. They were…read morefantastic from the receptionist, Carrie, to the supervisor, Sal, and all the workers. Everyone was responsive, nice, and worked so hard in the crawl space. I feel the prices were fair and have no complaints what so ever. I had some questions about the crawl space and Sal went out of his way to get the answers from the owner. They took out the old yucky insulation that was falling down in some areas, the old barrier and replaced with a new and better barrier on the floor plus spray foam insulation. They did give me choices and explained the pros and cons as well. I would highly recommend them. Susan

We recently had Frank's Basement make a basement repair. The work crew, led by Eric did a great…read morejob. The crew was professional and courteous. They prepared the site to ensure dust and debris was kept to a minimum and cleaned up the site upon completion of their work. After work was completed, Eric explained what they did and answered any question I had. I would highly recommend Frank's Basements to any individual needing similar work done.

The salesman Ray has helped me in the past installing a sump pump at our personal home and in a…read moreproperty we own. He is always thorough and gives me every possible option. I have come to trust him greatly. I certainly recommend this company.

very pleased with this company and its employees, Did excellent work from beginning to end. i would…read morerecommend them for the roofing work that was don by all let alone the excellent cleanup work by all.

We had a great experience with thrifty roofs.They came out to give a estimate and brought samples…read moreof products.We were lucky enough to have them start are project within a few weeks and completed it with no problems.Brian suggested black gutters and showed us pictures of other houses done and we love it.