Town insulation sealed our attic, moved our access location, replaced two bathroom fans and did…read moreloose fill insulation, and added baffles to fix ventilation issues immediately after a new roof was put on. Nick was super helpful and knowledgeable! He ensured the job was done right and well. We would have them back in a second if needed for other areas of our home.

Terrible. Eric King came out and took my information in December for EmpowerNY. Never returned my…read morephone calls. The office was unhelpful. Finally I called NYSERDA today and found out my application was never submitted! I called the office and the woman who answered the phone was completely blase about the whole thing. They wasted my time and my money. I really needed insulation THIS winter, not next winter! Had I known they dropped the ball I could have gotten another contractor.

Upon requesting quotes from various vendors to insulate out attic, this vendor was not only the…read morelowest quote, but they scheduled us within 2 weeks. On the scheduled day, they came in, did their job quick, cleaned up, and left. If you are only needing insulation work done, I'd highly recommend them. They also sell insulation supplies at a discount if you want to do the work yourself.

When I was moving back to NY, my home inspector recommended Home insulation and Supply. They were…read morefantastic from the receptionist, Carrie, to the supervisor, Sal, and all the workers. Everyone was responsive, nice, and worked so hard in the crawl space. I feel the prices were fair and have no complaints what so ever. I had some questions about the crawl space and Sal went out of his way to get the answers from the owner. They took out the old yucky insulation that was falling down in some areas, the old barrier and replaced with a new and better barrier on the floor plus spray foam insulation. They did give me choices and explained the pros and cons as well. I would highly recommend them. Susan

After having a bad experience with another insulation contractor (kept canceling for 3 weeks), we…read morecalled Superior for a quote. They came for a quote within 2 days, explained the areas that needed to get done and suggested a little bit more to keep more of the heat in. We quoted spray foam for all our attic. The quote took about 5 minute of writing up on their truck on the spot. With an additional 25% more area than the first quote they still came in $$ under the first quote. Knowing that our house is half insulated at the time (old insulation had to be removed for another project) and that it's gonna be cold they scheduled the install for the NEXT DAY. They came as scheduled, executed exactly what they said they would, cleaned up everything, stayed on budget, and even offered to move some old furniture out the the curb. I would highly recommend them! Straight forward and great work!

hired this company in 2018 to spray foam my roof deck and hip portion of my roof due to a moisture…read moreproblem of an unvented attic space. I recently had a tenant move out and noticed a portion of plaster wet and sagging. After doing some investigating I have discovered that during the original install, Superior Insulation only sprayed the roof deck in the attic, the area that I could see and not the hip portion of the roof. The company has sent out two representatives to observe the work, the first, a sales person called the work "complete negligence ", couldn't agree more! The second person, the owner, said it was probably too difficult for them to do it despite it being in the contract, and instead of telling me this, they just did what was easy. I am now left with 3-4' of the entire perimeter of my roof rotting out and a mold problem. The owner is willing to spray the area that his incompetent workers didn't spay the first time but now has no access to the area because they blocked it off with insulation. So he expects me to pay to have the plaster removed and then replaced and repainted all while having tenants living in the space. They have caused 10s of thousands of dollars of damage and despite my several attempts, they are not willing to take any responsibility other than agreeing that the areas were never sprayed and I should now be out additional money to fix their mistakes. There are plenty of other options in the area to choose before this company, it's not worth the risk that they may or may not actually do the work you paid for.

requested thermostat replacement. service rep not knowledgeable about Lennox products. When he…read moreleft my home he sat in his truck in my driveway for over one hour with truck running. He claimed he was creating my estimate. FOR ONE HOUR. Estimate was very high. I requested management call me to discuss. They never did. one week later a different Lennox service company did the job at a fraction of the price. Good bye Capital Heat after using them for 16 years.

Had them install 2 furnaces and 2 tankless hot water tanks about 5 years ago in our duplex. They…read moredid not clean up after themselves and left pipe cuttings/dust all over the floor. They also did not remove the old hot water tank that they agreed to remove prior to installing the new ones. Fast forward 5 years. We wanted the tankless hot water heaters delimed and flushed as they are expensive to replace. We were hesitant to call Capital Heat again, but figured they could flush the units they installed. The tech arrived and questioned me why there was no ports installed on the units to flush through. After about a 40min phone call with a manager, it was determined that THESE units didnt need to be flushed ( I had done my own research prior to contacting them and found from the manufacturer that they DO need to be flushed) which is not true. They just didnt install flush valves when they put in the water heaters. They charged me 149$ for doing nothing other than confirming what we already knew. After 2 bad experiences with this company, they are just not worth our business. It was poorly run 5 years ago and i see nothing has changed. LOOK ELSEWHERE

Two gentlemen from Buffalo Energy (Gary and William) came to my home to replace a very old and…read moreoutdated electrical panel in the basement. It was a big job and took hours to complete. Smoke detectors were also replaced and brought up to code, as well as the power line on the outside of my house. Gary and William worked non stop and kept me informed on their progress and answered all my many questions. They we both very polite and easy to talk to. I was very pleased with the quality of their work. I would highly recommend them for your energy needs.

Twice they were supposed to show up at my house for the initial audit. They didn't either time. I…read morecalled the office and told the girl Anthony said he would be down to do the audit with me and go over all the Nyserda options. She said she would contact him and get back to me. That's the last I ever heard from them. Doesn't seem like a "reputable" company would want to turn away a potential customer but that speaks for itself. If you have work needing to get done soon, look elsewhere or you will be left waIting with nothing. All they offer is empty promises. Reliability factor is ZERO. NO starts at all.