Nothing sweeter than a repeater!!…read more Great Job to Jordan and the team at Isaac for not only getting the job done right , but also demonstrating urgency in moving my appointment up a day, providing me with a clear explanation of my issue, and being super friendly and polite. Jordan thoroughly inspected my unit and troubleshooted the potential causes for the "weird noise". Once he identified the issue, he quickly checked to see if the needed part was available. He then ventured out in the foot of snow we had,picked up the part and came back and did the install. Great job!! So, again Isaac came through when needed and I appreciate the attention to detail and professionalism demonstrated by Jordan and his support team.

Had a new motor installed in a 2 year old air conditioner. Taylor did an excellent job, he was…read morethorough, friendly, and knowledgeable. I've had an air conditioner, new furnace and hot water tank all within the last couple years and they left areas cleaner than when they arrived. Highly recommend Isaac's heating. And air conditioning.

Wow, where do I even begin. Let me start by saying I do not often give a business a review. It…read moretakes either exceptionally good service or exceptionally bad service to motivate me to take time out of my day to write up my opinion. Unfortunately this was a case of some of the worst service I have ever seen. Firstly, We scheduled an appointment with this company because our boiler had received an error code and wouldn't fire until we reset it. Even though it was currently working, we wanted to get it checked out. This company sent a technician who reviewed our error code, examined the boiler, then determined there was nothing wrong and we just needed a cleaning/tuneup. After the service, we had very good reason to believe that the actions performed were not adequate. After calling the owner, Frank, he came to take a look at the service. The owner confirmed that everything was done correctly and we were in good shape. In addition to confirming the service was done correctly, Frank was extremely unprofessional to my fiancé who was questioning the service provided and how much Frank was charging us for said service. We settled on paying for half of the service, despite our better judgement. In less than two weeks our boiler stopped firing with the same error code, except this time it would not turn back on and our suspicions about Energy Saving Solutions were confirmed. We found a new service company (Vantage) who found the actual issue and repaired the boiler. This company (unprompted by us) said that it looked like the previous service technician that was was at our house didn't do anything. They then provided a complimentary cleaning and tune up because our boiler was still in need of that even after Energy Saving Solutions "serviced" us. Save yourself the trouble, don't waste your time/money/effort being swindled by this company. Find a reputable company with a history of good reviews like we did and skip the headache!

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I had my boiler serviced by another company and within 2 weeks when it wasn't working properly…read morethey came out and wanted to sell me a new unit rather than fix it issue. I reach out to Home Comfort and they sent Landon out to take a look at it. He was very thorough and double checked the internal components and then the went above and beyond to check all of the lines and each radiator in each room to ensure that everyone was functioning properly. This manner of professionalism was above and beyond what i had expected. Thank you to Home Comfort and Landon for doing a great job!

The service was done in decent time. The team that was at my home where genuine and courteous to…read morethe fact I have dogs. I recommend their services to anyone who are looking for energy savings and services.

Once again Zenner & Ritter come through! On a cold Saturday afternoon we noticed our house was…read morereally cold, so went to thermostat to raise the heat , and nothing. ( I'll skip the details) around 5:00 being that the furnace is only 6 months old ! I call the Zenner because they installed it and the technician ( very friendly, compassionate and competent ) came around 9:30 pm found that our old humidifier was shorted causing the problem ! He removed the wire from the furnace and we had HEAT !! We are VERY HAPPY with the quick response and repair!!! Hope not to need but will not call anyone else !

Zenner & Ritter responded to our call for generator service. Upon arrival they diagnosed the…read moreproblem and I was alerted about a 7 day wait for parts. Upon return it was determined it had been diagnosed incorrectly and we would need ignition coils replaced. They quoted over $1,000.00 After some research, the combined parts cost was less than $100.00. If you use this company always check competion for a more honest price for repairs.

Town insulation sealed our attic, moved our access location, replaced two bathroom fans and did…read moreloose fill insulation, and added baffles to fix ventilation issues immediately after a new roof was put on. Nick was super helpful and knowledgeable! He ensured the job was done right and well. We would have them back in a second if needed for other areas of our home.

Terrible. Eric King came out and took my information in December for EmpowerNY. Never returned my…read morephone calls. The office was unhelpful. Finally I called NYSERDA today and found out my application was never submitted! I called the office and the woman who answered the phone was completely blase about the whole thing. They wasted my time and my money. I really needed insulation THIS winter, not next winter! Had I known they dropped the ball I could have gotten another contractor.

I can't say enough about New Era Heating and Cooling! This past Friday, I came home from work to…read morefind the thermostat reading 61 degrees and the weather prediction calling for record freezing temperatures all weekend. My husband reached out to New Era and reported the problem - it was after 5:00 pm and the woman he spoke to took his number and said she'd get back to him. We had little faith that we'd hear anything back, but were surprised to receive a call back within the half hour with the news that John would be over within the next 20 minutes. John was professional, friendly, and went above and beyond. Our furnace was beyond repair (It was 20+ years old), but he somehow got it to partially operate to get us through the weekend. He also assisted in getting our fireplace going so that we would have adequate heat. We made arrangements to purchase a new furnace (at a price that was considerably lower than what we had been quoted by T-Mark a few months earlier) and promised that he would be back first thing Monday morning. He wouldn't accept payment for the service call that night. On Sunday evening we received a phone call from Bev who was calling to check on us, and to confirm that John would be over at 9:00 am on Monday. We had about a foot of snow that fell overnight and my husband and boys were out shoveling at about 8:00 am when John arrived. Rather than leave and come back an hour later, or sit in his warm truck, he asked if they had an extra shovel and helped them clear the driveway! John got quickly to work removing our old furnace and installing the new one - he also replaced the humidifier filter and made sure that everything was operating correctly. While i pray that we won't have another heating issue anytime soon, I intend to contact New Era again in the spring to replace our AC unit. I would also wholeheartedly recommend them to anyone else with an HVAC need!

We were lucky to have this family owned, New Era Heating & Cooling install our air conditioner in…read morethe middle of a heat wave. Our dog has a condition that requires cool air at all times and these wonderful people arranged to make that happen! We want to thank them for an excellent job! Tom, Darbi and Abby our Lab