Great service, staff is knowledgeable and friendly. Found my new regular oil change place.read more

Take all my vehicles there. Service is correct, efficient, cost effective and the 15% veterans…read morediscount is the best in the industry. I am very happy and very satisfied.

This place, for me, does one thing and does it well. I get…read morefull synthetic oil these days, and know that I can go 10k miles between changes. JL will put that on my window sticker. Others have been unwilling to due to a policy or some such. Same with tire pressure, etc. They will offer a coupon or rebate when one is available, and are actually fast. I occasionally use another place, depending on the vehicle or town in I'm, and they aren't always so speedy. Locally, Jiffy Lube is my go-to place. 180 degrees from the oil-brand-named place that I avoid due to a really bad customer experience there. No complaints, other than the location and the crazy place to leave the business and re-enter traffic. I wish this was closer to home and in the towns I frequent most often.

They provided an excellent service at a decent price. I was impressed that they wash windows and…read morevacuum your car. Everyone was professional and nice. Quick and efficient.

fast, easy, and affordable! Nicest people you'd ever meet and definitely know their stuff. My…read morefiance and I were broken down in a parking lot and they had us up and running in 15 minutes!!!

Saved the day. I live out of state and my kid had an issue with his car and needed to get to work,…read moreon a Saturday on Memorial Day Weekend. Talked to Christopher, said he could handle the problem. He came right away and literally less than an hour after the phone call the car was fixed and back on the road. He saved the day, great service and more than fair price. Thanks again!

Nice helpful guys. They really cared about helping us. They couldn't get the parts in the area but…read moreeducated us well about our problem. Sweet sweet guys that helped out two traveling ladies.

Troy and his crew was highly recommended to me by several folks at a diner I happened to be…read morevisiting. In the Eastern Tennessee mountains, folks still talk to each other and make conversation even if they are total strangers. I just moved to this area after I retired and the top two items I had to do was find a good local doctor and an honest vehicle repair shop. I found both! Family Auto Care is a top notch place. EVERYTHING you're looking for in an automotive repair shop; knowledgeable, honest, and trustworthy. When they schedule your work, you can rest assured it will be worked and repaired with quality OEM and/or aftermarket parts as necessary. Their prices for labor and parts is VERY reasonable, I'm extremely happy with the value I've received for the services I paid for.

Quick synthetic oil change at a fair price. Can't ask for anything better than that. Very…read morefriendly service!

From the owner: Our motto is "Quality service without the pressure."…read more Come see us for all your car care and maintenance needs. Standard Services Include: Oil Change Transmission Service Windshield Wipers Tire Rotation Air Filters Cabin Air Filters Brakes Call and inquire about any other auto service needs. We also offer custom hydraulic hoses for industrial applications. We offer an outdoor waiting area and an indoor waiting area with cable TV. No appointment is needed for an oil change and other basic car care needs. We will be glad to make an appointment for more involved care such as brake maintenance and repair.

Honestly, I was apprehensive about going here because of some of the other reviews. After the…read moredealership completely dropped the ball though I decided to drop in and give it a go - and I am so glad I did. They got me in pretty much right away, they were quick, professional, informative, and not the sleazy sales people you can sometimes run across elsewhere. Heck - the manager even gave me a free coupon to use for my oil change which made the whole ordeal way cheaper than the dealership would've been. Will definitely be back.

Their techs are incompetent. They don't know that no means no when they're trying to upsell you…read more They will break things and refused to cover the damage. If I could give them zero stars I would. Their claims department will lie and say they called. They will take your air filter out and dirty it up so you think it needs replaced. Steer clear of this location.

I have taken my car to Porters in Johnson City for years and I wouldn't trust my car to anyone…read moreelse. Always friendly, caring, professional, are accurate with their quotes, provide excellent service, from the front desk check in/out service, to the quality work they do on my vehicle every time. They call me before doing any major work to let me know cost and always have great value for the work they do. They are honest and I appreciate their integrity. Something that is rare in business. I've recommended them to friends and family who have all also been satisfied with their service. It's nice to have someone reliable taking care of me and my family's vehicles and safety. Thank you, Porters!

On 6-17 I took my truck in to get an alignment and the castors and cambers adjusted, everything…read morestarted off well then the tech asked me to come in to the shop so I did and he wiggles the tire and said I had a bad ball joint and I needed to take it and get it replaced then call back.I said ok and went to the office to settle up and they said no charge since they didn't do anything.I then took the truck home and jacked it up to replicate the movement I saw and everything seemed tight so I took it to two different shops which both shops checked it and said the ball joints were fine,the last shop even asked me how long since someone had messed with it because he pointed out fresh tool marks on the tap and that's when I figured out that they didn't want to do the alignment because adjusting all of those can take several hours it's not just a quick alignment job I then called to explain the situation and what I thought had happened to Greg the store manager who quickly became argumentative and hateful and swore his guys would never do such a thing which I don't blame him for wanting to defend his people but I feel he should've kept an open mind and at least attempt to look into the issue.I will never be back there as I feel they cannot be trusted Thank you

had a terrible experience there just found out yesterday. They've not been changing my oil filter…read morebecause it was completely collapsed. Luckily, I decided to do my own oil change yesterday because I had suspicions about their work that they done the last time. And thank God, I did do it or I would be buying an engine. The last three oil changes I've had down there. They have not been changing my oil filter out even though on the receipt they said they did and I paid for, whoever runs this quick loop needs to watch his mechanics very closely because they are not doing the job that they are supposed to be doing and they're fixing to cost people a lot of money if they haven't already, people really look at my review and do not go to this place at all please head my warning

RIPPED OFF! I have had my oil changed here with my 2…read morevehicles 3 different times over a year and a half and I asked if they topped off the fluids and checked tire pressure. Each time the response was yes. However I was watching to see if it was done and thought maybe I got distracted. Come to find out they had never checked the fluids or air pressure in either vehicle when I had taken the cars to a REAL mechanic. Where's honesty, work ethic, and reliability these days? It's supposed to be from the upper management down to the laborer. NOT HERE!

They are always busy, that's a good thing, so busy in fact that they don't have the need to lie to…read moreyou about service you don't need like other auto places. I Had an ac issue, Firestone on roan said it would be some crack inside the blah blah blah and would have to completely remove the dash, without even looking at it they were already estimating $1200. Precision actually looked at the problem and determined it was a very simple fix the schrader valves needed replacing, cost about 40 bucks. Their wild success keeps them honest. The quality of the work they've done has been great also. This is my go-to mechanic I've had several issues fixed on my truck here. Good prices good service and honest! Cannot ask for a better auto shop. One down side is you will need an appointment and sometimes can be over a weeks wait. Once they held my truck for 5 days because of how busy they were, but they did go above and beyond fixing the fuel tank/sensor....issue. I Highly recommend this place.

The guy up front is friendly enough but the service is sooooo slow. If you are in hurry I don't…read morerecommend this place. I did appreciate that they provide coffee but I did not appreciate the leaky coffee pot which they are apparently fully aware of and seem to be ok with potentially burning their customers. I am sure they did a fine job of changing my oil but I feel like I could have gone somewhere more reasonable and faster. ‍

These guys are the best. They are honest and fair and keeps our 2004, 2000, 2011 older cars…read morerepaired and on the road. Highly recommend!