Mert and the Lexus of Concord team did a fantastic job taking care of us. Thank you!…read more We had some mysterious stains appear on the headliner shortly after purchasing our vehicle, but the service department took care of that speedily!

Lexus of Concord has amazing employees. In particular David and Fredi. They were very professional…read moreand knowledgeable. I finally ordered the vehicle I wanted and called almost every day to see if it arrived. I appreciated the updates and the patience they had. I would recommend these two gentleman to anyone looking for a great experience at Lexus of Concord! Thank you guys

Overall, A+ for the new location on Burnett avenue. Video walkthrough with mechanic is sent via…read moreemail which provides a level of transparency that's sorely missing in the auto repair industry. At the previous Location near chilis, Many years ago, there was a Super rude receptionist. Very quick to dismiss the stated question and transfer the call...She even raised her voice. Mechanic was even dishonest with the brake pad status and tried to have me replace pads when I knew they were at 60%. Super happy the new location provides video walkthroughs that are sent via email with real-time pictures of the vehicle problems.

I purchased a certified pre owned Cx-30 this week after finding the car on a 3rd party website. It…read morewas the best deal in the state for what I was looking for. I called and asked for the out the door price with all fees and taxes included and got a text with the info within minutes. I drove almost 4 hours to the dealership the next morning to pick it up. I was impressed with the salesman, Ismale, for being so responsive and having great communication from start to finish. The price was transparent and no random fees or dealer add ons were slipped in secretly like another Bay Area Mazda dealership did to me this week. I was given the option to pay with a bank check to avoid the credit check but declined. I appreciate the dealership offering options for those who don't want the "ding" to their credit.

Where do I even begin . I bought a Prius years ago from Concord Auto1. Service was great and…read morehonest. Years later and after getting my car wrecked by a wreckles driver I called Concord Auto1. Nik worked quickly on my case . He went above and beyond to get me the car I wanted . When I went to pick up my car I was offered either cold water or room temperature . My new baby is clean , reliable and coming from this team I'am confident that it will last me a long time . Highly recommended . Quick to give you an answer , an honest for sure . I will continue to recommend Nik and his team from Concord Auto1

Nik was very helpful to me and my mom! We got a 2018 Honda Civic EX for a great deal, and when we…read moretried to tip him, he asked us to help someone in need instead. Definitely shows his character and I'm glad I bought my first car from here. Will love to definitely come back here! I was treated like family! Car was very clean and he took very good care of all his cars before selling. Better than a dealership!

Just bought my new car from here, Esmeralda was a huge help in the process. She was knowledgeable…read moreand made it quick and easy. Definitely recommend talking to her if you're looking to get a new car. Leo in the finance department was a huge help as well, they both made sure I left satisfied w my purchase.

I had an outstanding experience at Concord Honda and wanted to recognize the exceptional customer…read moreservice I received. I brought my 2018 Honda Accord in for a B17 service, and I was shocked by the price difference compared to another dealership. Delta Honda quoted me over $900 for the same service, while Concord Honda completed it for less than $300. That's an incredible value without compromising on quality. From the moment I arrived, I felt welcomed and treated with honesty and respect. Ashley, my Service Advisor, was professional, friendly, and took the time to explain everything clearly. She made the entire process smooth and stress-free, and I never felt pressured into unnecessary services. It's refreshing to find a dealership that genuinely puts its customers first. If you're a Honda owner looking for fair pricing, excellent service, and people who truly care, I highly recommend bringing your vehicle to Concord Honda. Be sure to ask for Ashley, she's an amazing Service Advisor and made this one of the best dealership service experiences I've had. I will be returning!!!!

**Review for Concord Nissan Parts department**…read more Positive shoutout to Michael P (Parts Specialist)! I'm trying to help my cousin with getting her 2013 Versa SV back on the road... it's been a pain to figure out what is (and what isn't) a compatible part for this model/year. From all the other parts stores, he is the only person who's been confident/competent in sourcing the right part. Thanks for helping us sort through the noise!

I own a Nissan went in for service. This review ifs for the rep that helped me only. This is not…read morefor the Service department or anything to do with my service to make it clear. If it was id give Nissan 2.5 stars. Thank you Juan! He is why im not loosing my shitt dealing with Nissan. He deserves a raise. Extremely professional, knowledgeable and dedicated to his craft. He walked me through a difficult situation and in the end everything was taken care off. Nissan of Concord should promote him and give him a personal vip parking for life and a NEW car off the lot. The Service manager should give him daily shoulder rubs during his breaks !! Thank you Juan i appreciate all your help!

Eugene and Krystal are the dream team! We purchased our X7 and are happy as can be. Thank you so…read moremuch to the concord team.

The top managers there at Concord BMW is very understandable and helpful. They approved a courtesy…read morediagnosis on my 540i based on my situation. The sales representative Kris M. made my experience very smooth when trading in a car for another. The team in Concord at BMW is some very cool people. Thank you Concord!

Had to have my daughters 2021 Ram 3500 turbo diesel engine diesel actuator replaced. Dropped on…read more9/29 picked up at 11:30 AM 9/30. Buddy was our service writer, very communicative on text and voicemail. Received the estimate on text for electronic signature, sent me a link to pay online. But he was very helpful and always had a smile in his eyes and on his voice for people that are not happy to spend any money at all. Great service from Buddy and got the car back on time.

worst customer service ever. Took my car in for a warranty issue and they "borrowed" my wheel lock…read moreand ooops forgot to put it back in my car. No response to any of my calls or emails. DO NOT TAKE YOUR CAR THERE FOR SERVICE

I first came to this dealership when my car needed an oil change. Today, I came back to trade in my…read morecar, and Mr. Jose helped me right away. He made the whole process very quick and easy, and everything was done in almost an hour! Everyone here was very helpful and friendly. Also, the vanilla cappuccino from the machine was great! Thank you to Mr. Jose and everyone else for the great service. I really appreciate it!

After posting my review and issues you responded with- ""give us a call" . I called, the…read morereceptionist said that person that I needed to talk to is not available. I left a message with my phone number with the receptionist. She told me that she will put it on her desk. That was 4 days ago. No call back, not a surprise. I say again, if I was buying a truck I would be called, emailed, and texted daily. Playing ostrich and hoping the issue and problem goes away is a typical move for a company with leadership problems. I just looked at the response, see below. Clearly an AI Bot response. What a joke. I have given them my phone number twice. They can also look it up in their computer records. This is why I will not go back. BTW, there hourly labor rate is $ 245.00 per hour.

Jacob Maranan is truly a nice guy and an outstanding service advisor at Audi Concord. He's been…read moreincredibly helpful with my 2018 Audi, always explaining things clearly and working hard to keep repairs affordable when costs can easily feel out of control. Unlike the typical reputation service advisors have for pushing unnecessary work or price gouging, I never once got that impression with Jacob. He genuinely seems to look out for his customers. When he's handling your vehicle, you know you're in really good hands. This is the first time I've ever felt compelled to write a Yelp review for someone in the service industry, and Jacob more than earned it. Highly recommend

I recently had a 100K service performed at Audi Concord in California and experienced inconsistent…read moreand unclear pricing. The service advisor informed me that spark plugs were optional at $413, however my invoice shows that 4 spark plugs were installed for $95.44. This discrepancy raises concerns about how services were presented. Additionally, I was charged for multiple additive services while a standard maintenance item--the engine air filter--was not replaced. I learned this after visiting my mechanic the next day. I attempted to resolve this with the dealership but am requesting Audi of America's assistance in reviewing the charges and helping reach a fair resolution.

Mauricio was amazing. He was very patient and kind. He did everything in his power to get me the…read morebest deal. If you are looking for a new car I highly recommend going to Future Hyundai of Concord and connect with Mauricio.

I most likely will not be returning here for anymore service. I came in for an oil change and was…read moretold that my brakes and routers needed to be replaced. Ok, that's fine. Mind you - I had no prior noise coming from my brakes before coming to their service center. All of a sudden after leaving my car began making this loud noise as if something was dragging against something. So I bring the car back and they say they are gonna charge me $285 for a diagnostic. I told them this started after leaving here. This was not happening before I came here, I would've mentioned the noise at the front desk when I first came in for the oil change. They tell me no one touched my brakes all they did was eyeball them and put a number of the measurements on paper. I got the diagnostics back and it said my battery needs to be replaced and that it failed the test. I haven't had any battery issues but after leaving there My key fob wouldn't connect to my car, and my car would lose power and turn off - I thought I was stranded. I got out the car opened the hood and when I closed it back I got in the car, and the power had came back on. I took the car to Orielys and told them what happened. One of the clerks came out and checked my battery for me and guess what? Both battery terminals were very very loose. He had to secure both connections. We both were shocked, he also said my battery is still fairly new. He told me not to go back to their service center. I personally believe they did this to my car to try and get me to pay them for the their expensive repairs and replacements. I went somewhere else and got my brakes and routers replaced. I can guaranteed that they are the reason I needed new routers. My brakes were not Metal to Metal. There was no noise like that until I came from their shop, and how they left the battery connections unsecured tells me all that I need to know about the person who worked on my vehicle. Lazy and needs to be fired. I have a video of the clerk from Orielys checking the battery terminals. The advisor Shannon at the front desk at Hyundai in Concord had an attitude and said that I was blaming them for messing up something on my car. I had to repeatedly say all i'm saying is none of this stuff was happening prior to coming to your service center. They waived the diagnostics fee and the manager Lisa was understanding of my point of view. Although they say they didn't touch my brakes, I do not believe it. I was not driving around on Metal to Metal brakes. And my car was not losing power at all, none of the battery connections were loose. I'm good. I'll take my business elsewhere.