We agreed to meet up after 4:30p then he texted me that he'll be running late coz he just got flat…read moretire so I said no worries things happen. Then he showed up and inspect everything what's going on with my pool skimmer coz I told him there might be something wrong with it, he explained everything and adjust the valve water pressure and fixed it and I don't know it was just that simple. So I offered him some money for his time and he won't accept it. He just said glad he can help. Whatta guy.....I got his business card and for sure I just found me good and honest pool guy for future needs. Thanks Charli u're the best !!

Excellent work and follow up to ensure success. All staff was professional and we highly recommend…read morethem for your next project.

Priest Pool service did an amazing job with my pool. My pool was over 30 years old in need of…read moreremodeling. Pri made it simple easy and educated me on several topics on pool performance and longevity. He was quick to respond kept me informed and also did a great job installing the pebble tech, new plumbing new jets and coping. My pool remodel was done way ahead of schedule right before the beginning of summer. I would definitely recommend his services.

After 23 years, it was time to replace our cracked pebbletec. I researched companies and Pris came…read moreup with the best price and reviews. We ended up replacing the pebble with midnight blue mini pebble and Pri recommended adding abalone and glass to the mix. Awesome way to add a little bling! The pool sparkles!! They repainted the rock, resealed the slide, added additional umbrella sleeves, remodeled the entrance and replaced the equipment with automation and new color-changing lights. Pris always kept me updated throughout the project and the guys did an amazing job! Our family is very happy!

We used Simon with Always Reliable Pools for our backyard renovation and also addition to our…read moredriveway for the front. They redid our existing pool adding new stone tile shelf reef and pebbletec all new pool equipment added a bbq island ran all new plumbing/ drains and landscape lights throughout the front and backyard and of course poured concrete in front and back. We are so thrilled with the outcome. Everything still ties into the style of our home and we absolutely love every bit of our outdoor space. Thank you so much to Simon and his amazing team for doing a fantastic job. We highly recommend Always Reliable Pools!

1000% satisfied family!!! Simon and his crew were great. Not…read moreonly did they answer the phone the first time we called but they offered to come out the same day! I was blown away at the ease of everything. Heather gave us an estimate and we signed on September 1 2022. We applied for the loan through them and 1 month later after it all went through the crew was here starting. They finished in 15 weeks! There was even some holidays during this time too!! I have to add this in: Prior to this amazing company we called around to other places and not only does every other company not even answer or return calls but they were giving us crazy estimates and time of completions and saying off the wall things like "you have to remove your air conditioner for nine months." LOL UM Hello we live in the desert! Another pool guy said it will take 9 months. Another guy said there's no way we can fit through your gate. Simon literally said it'll be done before Christmas and it was....4 days before too! Simon was so chill. Never a problem, his crew was super polite, clean, on time and courteous. When I picked up the tile, Simon pointed out that it might be a little bit too busy and he was so right. In fact, I trusted him 100% and asked him if he would just pick out something nice and boy am I sure glad that he did because it turned out amazing. I asked Simon to connect us up with a turf guy during all the construction and a great guy showed up and banged it out. Then I asked Simon to move a couple trees and he moved them. I told Simon I needed pots to remove tons of river rock and poof he brought me big planter pots. He's so sweet!!! I am a small business owner so I know how important reviews are and being reliable and honest is. That's exactly what Simon and his crew are. There isn't another pool company out there thats better than them. I know because I called every single one of them!!! Always Reliable transformed my back and front yard (The front yard wasn't even in the plan but I asked Simon if we could pour concrete out front too while they were out back and he didnt hesitate to help) He ALWAYS answers his phone and texts. Simon knows what he's doing. Don't even waste your time calling anyone else. They're all amateurs. Always Reliable Pool & Spa services wins again!!

Our experience with Taylor made pools was mostly good with some not so good. The project took 6…read moremonths. A lot longer than I would've hoped. But due to lots of rain things kept getting pushed back. Bobby was great. There were a few miscommunications on the initial sell and quote but those were handled well. They started almost a month earlier than we had thought so that was great. Craig was probably the best part of the build. He was as attentive as possible with all of his other builds and obligations. He would pretty much bend over backwards to fix any issues we had. He dealt with my crazy with grace and I appreciated that! The manager of the company is another story. My one experience with him wasn't great. He's not easy to work with, very stubborn, and doesn't like to hear issues related to the build that we have had. Very argumentative. He seems to be money driven, not customer satisfaction driven. I get owning a company is hard with all that's involved but a little finesse and kindness goes a very long way with me. I wanted a small sum of money discounted on our coping because the installers messed it up permanently but he refused and wanted to try to fix the issue. It couldn't be fixed which I knew it couldn't be. But we still paid full price because it wasn't worth the hassle. We wanted a waterfall/cave/slide combo built and Rob from Rock-N-Waterfalls was the best! His crew that built our structure were the most awesome group of guys. So attentive to what we wanted. Super nice and personable. And they did the most beautiful job on the whole structure. The demo crew, plumbers, and mastic crew, were great. We did have some issues with the pebble crew. The pebble tec was becoming stained about a week after the pool was filled. But Craig organized another acid wash to fix the problem and it's been great since. I was extremely impressed with most of the crews clean ups after each job. The only 2 who left big messes for us to clean up was the pebble crew and the concrete crew. They do need to work on not causing a mess for us. We have permanent blue staining on our retaining wall from the pebble. And blue stains blasted on the fence and some of my garden decor. There was some damage to our front yard from the dig tractor. Even though it was stated in the contract that Taylor made won't fix what they broke they still made it right and fixed it. So I was very appreciative of that. Construction on your home isn't for the faint of heart and I realize things will go wrong but everything was handled well. Now to the negative (which isn't directed at Taylor made) The concrete company they use is a joke. Thats where we had the most trouble. The only thing we are unhappy about with our pool is our decking and coping. The concrete looks terrible and was a very rushed job. Not finished well in many areas, very rough jagged raised spots. His company left hundreds of broom fibers in our concrete coping after the brush finish that left behind lots of permanent indentation marks. The owner of the concrete company, Alex, was difficult. He argued with me about the issue and was pretty unprofessional. A pipe was burst under the newly poured concrete. Which nobody turned the water on before pouring to make sure there wasn't a problem. (So if you get a pool personally turn your water on to be sure it's working right before concrete) So our brand new concrete was ripped out. They came out and replaced it but the replacement concrete looks like a toddler did it. So in my opinion they very much need to contract with a new company for the concrete work. We've been left with no doubt how to work the equipment and how to take care of our pool. We were given loads of advice and knowledge. It is a lot and intimidating but we're learning. We did ask for several upgrades and they were seamlessly added in to the project. So All in all we are very satisfied with our pool. It turned out absolutely beautiful and my kids and I couldn't be more happy with the pool. It was a lot of stress but I have no regrets. Knowing everything I know now I still would use Taylor made again if we ever needed another pool. Craig made the whole situation worth the stress and easier to handle.

Worst company ever!! Would NOT ever recommend…read more Several backyards in our neighborhood have pools , NOT built by this company When they arrived they encountered a large boulder and stopped Why did other neighbors have a pool built? Most companies will work for business and make things work, Not this company. They back filled the dirt and quit, still charged us 10k for equipment usage, permits and employee bodies .

Late review: signed contract in December 2020/Pool completed in late May 2021…read more We had half a dozen consults before choosing this company and we pretty much knew what kind of experience it was going to be a couple weeks in. No communication, I had to constantly reach out to ask what was going on. It all started with them beginning nearly two weeks later than stated on our contract and then when the excavators call me outside because they are confused between the plans and the design, I knew it would be downhill from there. Their designer Kyle, admitted to not drawing our yard to scale which made the pool in the design look a lot bigger than what we were actually getting. This part was the biggest disappointment as we BOUGHT the design he presented us with. Kyle graciously gave us an "extra two feet" but, who knows how accurate that even is, it's hard to tell since we chose a free form design. During the entire process, I was cleaning up trash from our backyard daily. Their workers' personal trash such as drinks, bottles, fast food items, cigarette butts and packs, rusted screws/nails, metal wires, saw blades, it was terrible. Also no matter how many times we asked the pool company, their workers filled our trash cans week after week with work material such as rocks, shotcrete, rebar, PVC piping, bags, boxes etc. sometimes rendering it useless for us. The communication was severely lacking, I would always have to reach out and ask what was going on as we were in the dark for most of the process. Contractors would no-show or even show up unannounced at ungodly hours of the morning (6-6:30 AM) making the most noise possible and blasting their radio. Even asking to get a heads up when workers came by so I was aware of who was in our yard and for what or so I wouldn't be blocked in our garage, was too hard of a task for them to manage. On our contract, we were quoted 10-12 week process, we are now at 18 weeks with repairs that still need to be done. Another reason why we chose them is for the verbal promise from Kyle that it would be done by a certain date which they since far surpassed. They messed up the depth of our Baja shelf, we were told the pool should be 7 feet with our jumping rock/grotto, but was only made 6 feet, the spillway from our spa has been butchered a few times and now needs to be replaced, and worse of all 90% of our coping cracked within the first month, but according to the owner (Doug Patterson) we signed in our contract that we understood that concrete cracks, yet there is nothing stated in said contract. This has been a miserable and high stress induced experience, completely frustrating week after week of no communication and lack of respect for the customer. The final kicker is that they started a month prior to even getting approved permits through the city which we didn't find out until the very end! The owner only seemed to want to deal with my husband and avoided me like the plague whenever he came around to check on things. Only time I personally heard from him was when he called to ask me to take down an FB post off a home improvement site when I asked for advice in regards to fixing a couple things. My most favorite part by far was the owner, Doug accusing us of withholding the final $22k payment (via Lyon Finnancial) for a couple "punch-list items" when it's stated in our loan contract that the final payment was for completion of project and we were not notified by anyone that the pool was 100% complete. The designer, Kyle asked for payment for plaster which was not a breakdown in the loan payment schedule. My husband called Lyon and they agreed to do a partial payment and then Kyle told us it's fine, that Doug said it would be easier to do the final payment at the end and then had the nerve to come at us with the "withholding payment" BS. They apparently have a huge lack of communication within their company as well. We also failed our final inspection THREE times. At the third time, we were asked if we would just like to be passed so we could be over and done with. In conclusion, I wish we had researched more, been better prepared, looked into more companies, etc because this definitely wasn't the one for us. It's so sad that we waited and saved up for 5 years of having no backyard and spent way too much money for this kind of treatment and outcome. For almost $90k we expect damn near perfection, but they definitely fell (extremely) short in so many aspects. Current update: Our turf has melted in one area behind our pool, that issue was never resolved even after reaching out a couple times and being assured we would hear back and now our spa coping is crumbling apart after a few short years and we have to pay thousands out of pocket to get this fixed.

We had a great experience with Doug and his crew at Infinium pools…read more Doug and his crew were very responsive during the build with any questions that we had. From the 3D design, demo, dig, concrete, and fill we always felt like we were part of the team. We have a small backyard and side yard which in which we have a camper. Our goal was to fit the camper while still having a pool big enough for our family to enjoy. The final product looks identical to the design. Infinium made sure our wants were met while providing the best quality that we could have asked for. Summers and entertaining are going to be great!

Jayme helped me with a warranty repair on a Hayward salt cell, which saved me hundreds of dollars…read morevs buying a new one myself. Very professional service, and reasonable prices. I'll definitely hire this company again.

Jay's pool and Spa did an amazing job on designing and constructing my pool and spa. Very…read moreprofessional and always available to answer any questions. They have gone above and beyond to help me with any issues I had. I highly recommend them.

I reached out to Joseph for an estimate to repair or replace our pool heater and saltwater system,…read moreand I was really impressed with his professionalism. He responded quickly, took the time to thoroughly explain my options, and even walked me through how to apply for a rebate to help save money. His communication was excellent throughout the process. He followed up promptly and often replied early in the morning or late in the evening to make sure I had the information I needed. We received multiple estimates, and his pricing was among the fairest. In the end, we didn't move forward with Joseph because my aunt decided to go with someone who came highly recommended through a personal referral. That decision wasn't a reflection of Joseph's work. Based on my experience with him, I would absolutely recommend reaching out to him for a pool project.

I have a Pool Heater that is about 25 years old, it started making really loud clanking noises and…read moreshaking real bad. A new heater would cost a few thousand dollars and most repairman say that the parts have been discontinued for this old heater. I was contacted by Joel and he assured me that he can use his resources to find the parts needed to fixed my old unit and have it done at the fraction of the price of a new heater. Joel has great communication with me, I think the longest I've waited for a tax return was only 15 minutes and that's because he was in a conference. Super nice guy! I highly recommend this company.

Honest, Reliable, Fair Prices and would highly recommend to…read moreanyone needing a pool service!

Recently started weekly Jacuzzi service with Landon. He came out the same day I called after his…read moreregularly scheduled appointments. He explained everything thoroughly and got the water looking clear right away. No problems since!