We hired them to fix a leak in the backwash lever and also to clean the filter They were very responsive to my initial inquiry and scheduled the service visit right away, like next day. I was told someone would call later that day to confirm what time the technician would arrive. I didn't get a call and almost noon the next day I called if someone was still coming. The person who answered wasn't sure but said he'd look into it. A few hours later, the technician arrived and diagnosed the problem. Then he said he would come back the following day with the parts needed. The one star I deducted is only because of the lack of clarity of the appointment. But the work itself was 5 stars and the charges were in line with the estimates. The technician (I think his name is Mike?) was efficient and did a great job. He was nice - we even exchanged bucket list travel destinations. (One of his was glass igloos in Iceland - now I'd like to experience those, too!) I wouldn't hesitate hiring them again. If I had read the more recent reviews, I may not have gone with them, but I'm glad I did. Service was performed 6/8 and 6/9 read more

More like worst pool service filled with a bunch of idiots who cannot seem to do their very simple feeble minded jobs. This service manages the pools of my condo association/community and I have numerous emails each month sent for the past year + of the same issues over. And over. And over again. Honestly, I don't know why this company even gets paid to do their job, because it isn't being done. Whether the water is low, hot tub is not hot, pools self draining, not clean (the pools were shut down by the health department under this sham of a company), or timers that don't work and waste community money because the hot tub runs 24/7. Prior to this joke of a company coming in, all pool equipment was replaced yet there always seems to be a problem. This company should be surcharged, sued, and put out of business for their professional (lack of it) negligence in attempting to clean/maintain a pool. Absolutely avoid avoid avoid. Ps. They cannot seem to read either, the work orders asking for maintenance and repairs are so simple a monkey could understand it. Disgusting that this company takes money from people, companies and hoas for their ineptness. read more

Updated review: The tech that showed up weekly was fine. He was helpful and informative about what he was doing. I needed a quarterly filter cleaning and they sent out a tech to do the work. He showed up without notice (I saw him on security cameras) and left shortly after arriving. I did not hear from anyone, so I called. I was told the work could not be performed because there was a crack in the filter housing. A crack I cannot find. They were going to get me an estimate to fix it. I told them not to bother, because I ended up cleaning the filter myself and still have not found a crack. I mention to them I could not find the crack and questioned if they had a photo. That's when everything stared going bad. VERY shortly after what happened in the previous paragraph, In about the middle of June 2023, we received a termination notice. It gave no reason and said they would finish out the month, and if we had any questions, please e-mail or call. I called and left a message four times. I sent at least three e-mails. After two and half weeks I received a voicemail. I was told by the account manager he had no idea why we were being cancelled and would bet back to me. That was two to three weeks ago and I have still not heard back. Their communication IS HORRIBLE!! Started off great, they even sent a photo of the days cleaning. That was the last time that happened. I feel bad about having to update my review to one star, and it's not the fault of the tech who routinely worked his butt off cleaning our pool, but seems to the management. I can no longer recommend this company. read more

Many years I've had pool service at my private home. Now I am chairman of the pool committee in an HOA. Best Pool Service is by far one of the better company I have used. The concerns of any pool owner is the clarity and the cleanliness. I don't think twice about my pool here at the community, Best Pools has it covered. read more

The quality of work is very good. Pools are always clean. Management addresses issues brought to their attention which is extremely helpful. We appreciate the efforts to rectify problems when it's brought to their attention. I'd recommend you guys based on how management responded and the quality of work is always good. Thanks again for taking the time to address this concern read more

Extremely pleased with Best Pool Service performance and attention to detail. They go above and beyond for their customers and always take immediate action on our service needs. Would definitely recommend them for your residential or commercial pool service needs. read more

A technician came to my home Thursday June 8 and sent me a service arrangement the following day to fill out, which I promptly did that day (Friday). I was told service could be strip promptly. I didn't get a reply of any kind to my email by the end of the day the following Tuesday, so I sent the tech a text message. I received a message the next day that the tech was out sick- no problem there. But, I was told that someone from the office would reach out to me that morning. That never happened. I then followed up yet again several days later (now two weeks out) and was told the office manager would contact me. I responded that I'd already sourced another service. I can't see how a service like this could be so non-responsive and delayed. Don't they want to make money? I think their home service business is new compared to commercial business they already have in place and do not give much priority or consideration to home customers. I would stay away. It's honestly difficult to find a high quality, reliable, and responsive spa service in north Orange County. read more

One of our friends referred us to Best Pool Service. They are reliable and do a great job. Help us keep the pool and spa looking awesome. They have a solid team and we can't say enough great things about them. read more

We have been using Best Pool Service for a year now and we are very happy. The business is run very professionally with good training of their crew to deliver a top notch service. Their experience is some of the best in the OC area, and they are available by phone for the mishaps that can happen with a pool. read more

Never missed a scheduled visit. Always left my pool looking Pristine and friendliest, easiest customer service. Absolutely love these guys.

I wish to thank you and the entire Deckside organization. Our HOA has been a Deckside customer for several years, and have experienced only excellent quality service from our technicians, the repair team, and all office personnel. We can always count on Deckside to be here on their designated days, do a great job, and regularly inform us about upcoming equipment needs and new legislation on pools. Every 3-4 years, we perform our due diligence in solicitation of competitive bids. In the past, we experienced a variety of pool companies. Deckside outstrips them all in providing superb quality at a fair price. Our board and our residents speak openly about how great our pools function and look. Our swimmers and spa bathers are a very happy group. :) When a repair is required, Deckside promptly gets the job done within a a couple days, sometimes even the same day! Deckside is a high functioning business model. We see that in everything you do for our HOA We thank you for your care and pride in consistently maintaining the safety, value and enjoyment of our property. read more

My pool is shut down for remodeling. But when it's done will have them back. Adam is amazing. I owned a pool business for 33 years now retired. I thought I would never hire someone to do my pool. We have a house we go to and r gone a few months a year so had to hire someone to chem stop it. Came back no algae and Adam took very good care of it. Thought I would go back to doing myself on return after seeing pool care and meeting Adam I now will have them for my pool from now on. Well again when filled. Thank you Adam read more

When you have your company blasted all over your truck it is not smart to drive erratically. I had to call 911 on the 405 north because this car truck cut me off then hopped in the carpool to cut off another car. I eventually got in front of him where he paralleled me in the carpool illegally sandwiched between two cars. Then got in front of me and break checked me. If you drive like a jerk chances are your service is crap. I hope you get pulled over. read more

We were with another company when we were told that Best Pool was taking over. We have been really happy with our service. Two months ago our heater broke and we contacted them to see what they could do. They sent out Kevin to come talk to us. He was the first guy that actually knew what he was talking about and was able to help us get a new heater, install valves above ground that are controlled by our phones and also figured out that we had a gasket leak in our pump that allowed air into the system. He even suggested we convert our pool to salt water. We are so happy with all of the work that has been done. We will definitely be recommending them to our friends and family. read more

Great pool company! Our service person Adam is professional and clearly an expert. Never have a problem!

These guys really know their stuff! Super responsive and helpful! Always happy to come out for any concerns even if its an off day. Awesome pool company! read more

Response of my initial review by Fred, the owner, was greatly appreciated. He was able to address and clarify their situation with me. Service adjustments made by Fred have provided excellent service and a super clean pool and spa for the community I reside in. I hope the HOA will continue its contract with Deckside as I certainly will advocate for! read more

Love these guys! So professional, on time, and keep my pool looking fantastic all year round. They are dependable, unlike our last company. Highly recommend! read more

After Using Two other Pool Services over the past 18 years, we were fortunate enough to meet the owner of Best Pool Service, He came over to the house looked at the pool answered all our questions, and started that DAY!! He actually cleaned the pool himself the first time, every since then like clockwork his service tech not only cleans the pool but also maintains and cleans the equipment weekly. They treat the pool as if it was their own. We have never had any problems of missed cleanings, or skipped due other reasons. It has been over one year and we are so fortunate to have found a true professional pool service. read more

Never had a problem with my pool since these guys took over! No more build up on my fountain or tiles either! These guys really take the time to give my pool real TLC! read more

Owner is extremely unprofessional. Very cocky in his communication with his customers and does not stand behind his work. He bidded to patch several areas of plaster at our pool which started to flake off after just one day. His response was that the pool needed to be completely replastered and that there was no warranty on his work and that it is only going to chip off more. Why would someone bid out on a job that they don't think will last for one day. Decksides strategy is to use a ton of chlorine in your pool and spa so that they don't have to do much service on the pool itself. You can only spend a few minutes in a pool serviced by Dockside as your skin becomes itchy. When this was brought to the owners attention, again he stated that the customer is wrong and he is right and that level of chlorine is normal, even though all our other pool companies agree that it is more than needed. They nickel and dime and do tons of "preventative maintenance" or maintenance on things that "might fail" Whatever they quote you, expect to pay three times that. read more