Honestly, I am surprised that they don't have more reviews. Everyone that I've talked to about my…read morevehicle told me to, "Take it to Brad at Auto Clinic." I own a 1984 Hurst/olds and needed the quadrajet rebuilt. Not many people even know how to do that anymore. He was recommended by 3 different people. Sufficive to say. The quality was expert! He even fixed a steering issue I had with no charge. I will always bring my vehicles to him in the future.

Had my truck in for electrical work and they fixed it right up when everyone else couldn't find a…read moreproblem. Always dependable at rock bottom prices. Thank you so much I definitely recommend this shop.

I recently had my Audi 2014 serviced here for my engine light issues as they are my go to Auto…read moreRepair shop. They do excellent work and fair prices and have a 5 year warranty on their work I would highly recommend you going her for you automotive service needs.

I took my Chevy truck to get worked on for a oil leak, older car but my car at the end if the day,…read moreon Wednesday, got a quote back Thursday morning for $1,131, during the inspection they sent me a video of a walk around of the truck, during that process MY car was called a hunk of shit!! Terrible business, I brought it to you guys to get fixed not to be insulted! That's not proper business at all, and i wouldn't recommend them!

Fantastic place! Bob is the man! (as another reviewer put it) Been here many times now. They're…read morehonest, do good work at a fair price, and do it in a timely manner. It's great to have a mechanic you can trust. Another reviewer cited an issue with Bob/whoever they talked to being "brusk". I've never had that experience. He does do some of the work himself, so maybe they caught him on a bad day (if you've ever worked on cars, when things don't go your way it can be... frustrating), or misinterpreted his tone. He's always been courteous and professional with me, and seems to be a kind person to-boot

Not sure if 'brusk' is the adjective I'd use but definitely a poor approach on the phone with…read morehandling customer inquiries.

amazing service and amazing price and it was quick.the people were so nice. kiddos is a nice place…read moreto take your car.

I got yelled at by the owners wife. I was referred here by a reputable collision shop for an…read moreinsurance claim. I explained to them the issues I had. For the sake of time I will focus on one. My front springs are bent. On the side of the collision it is bent into the frame, on the other side it is bent away from the frame. Kittos told me that the springs were manufactured that way. After speaking with Ford, they informed that Ford in fact does not bend their springs and they even laughed at the idea that someone would think of something so foolish. Unfortunately by this time kittos had completed their report and it was sent in to my insurance claiming no issues from the collision, despite clear evidence. I called kittos to ask who claimed they were manufactured in such a way, and why. The way I worded it was, "I would like to speak with who made this claim and we can go over the same Mickey Mouse coloring book together, that he read that from, and he can show me how he came to that conclusion." At no time was I disrespectful to the young lady who answered the phone, whom I assume now is the owners daughter, this will make sense in a moment. I then get a call from the collision center, whom I still highly recommend, and got completely chewed out for "screaming at a little girl" and being "completely disrespectful" to the shop they use for mechanical issues. There were also more things said, but it was unfounded. While on the phone with him I get a call from the owners wife. She started yelling at me claiming I was extremely disrespectful to this young girl, and that i was yelling at her, and she had nothing to do with anything, despite her being the face of the company and the one who directly told me all of this. It sounded like a mother defending a toddler. I did end the conversation telling this woman who seemed to have been suffering from a hot flash to "go F herself". While I do apologize for that, I do believe she and her daughter and the owner and the technician who are beyond incompetent to figuratively do something of that nature. I hope the conversations were all recorded but this doesn't seem like a shop of people who take ownership for their actions. Springs don't come bent from the manufacturer, I never yelled at the product of nepotism answering their phones, I got chewed out by 2 people for making a comment about a coloring book, and now my insurance claim is even further backed up. So thank you kittos, for being such a major inconvenience

Went in because I had a tire that was leaking but couldn't find the source. They charged found the…read moreissue very quickly and only charged $10. Will definitely be going back. Love to have a good local auto shop that I can trust.

This business has been around for years. Very trustworthy and reliable. They will not over sell…read moreservices and do not rip people off. I only trust my vehicle with North Main Auto!

I've had my Cadillac in here several times over the past few years. It's a 1991 and I like to keep…read moreher in tip top shape. The staff and management of this shop are truly five star. Here's what they always do: keep me informed.... Do what they say they will do,,..treat me with the utmost respect.... And always appreciate my trade. What they don't do: charge me for "diagnosis"....charge for work not done.....not communicate. Great place to take your car.

This company is knowledgeable, fair and reasonable and their turn around time is excellent!!read more

I'm new to Rockford and was hesitant to have to bring my Mercedes to a new dealership but Napleton…read morewas very welcoming. Fast service to help me with a nail in my tire; explained my options and was knowledgeable about what was needed for my Mercedes GLC 300.

why one star, because I can't give zero, and if you will read the text exchange with the Sales…read moreMANAGER below you won't have to wonder why: Text message I had received at 7:35pm, Wednesday, after I had left their location that has operating hours listed on their website, and at the door, open until 8 PM, sender: TIM HAYES - the MANAGER: "For you to keep my staff late for your low ball offer is bullshit I already told you not possible If you can do $3500 total out of pocket I can get the payment to $1147You show up late and ask for a $6k discount Wtf my response: Hi Tim, I am also very disappointed with your text right now. I was in contact with you informing about my availability and even arrived few minutes earlier than initially anticipated. I was always expecting high level or customer service from Mercedes dealer and your "WTF" had complete changed that. I am not sure whom you are to the company believing that your unprofessional and rude texts will win a customer. Although I am grateful that you did show your real nature and we won't have to deal with you anymore . Thank you for your time and good luck with future sales. Best regards TIM HAYES wrote back: I asked my staff on my day off to stay late for you I called you and had everything ready That was not polite and for that reason I am not being polite We have been upfront and honest with you It's clients like you that are ruining our business my response: The explanation of your unprofessional and unclassy behavior I silly. Before leaving my house I had called Louis and asked if he will be waiting for us or we could reschedule, he told me it is OK today and if we won't come today we will loose the discount; thus we came in.Thus we were polite , and before w came we had provided our eta and were willing to come another day if the time was not convenient. Our visit was an invitation to a negotiation and we were willing to do business with you. Your unprofessional behavior closed the deal for us. I am very happy I am not your client and I understand how your tacky behavior ruins your business. Have a good night. " Save yourself a headache and shop somewhere else, after visit at this dealership I had decided to purchase a different luxury car, the after taste remains....

First, let me start of by saying they did not ask me to write this review. VinGogh truly saved the…read moreday and went the extra mile after a nearby "15 minute oil change" shop drained my CVT transmission fluid instead of engine oil. Very knowledgeable, nice, and easy to talk to staff that made a crummy situation way better. Great documentation with excellent communication and a very fast turnaround to top it off. they stayed late and had it all done very quickly for something so short notice. They even took a very noticeable collision dent out of my front bumper free of charge! I'm not saying expect free repairs, but they're great people who get the job done right. Couldn't be happier given the circumstances and I will definitely be taking my business here again.

Shayne and Keri are amazing! They're quick to get you scheduled when is convenient for you (nights…read moreand weekends are a huge bonus for those of us that work normal 9-5's), quotes have always been accurate, and everything they've fixed for me over the years has held up great. Pricing is spot-on, you get exactly what you go for with no pressure to do anything extra. Shayne has replaced alternators, sway bar links, brakes, rotors, exhaust parts, etc on a few of my vehicles & I don't trust anyone else. Overall the best folks to bring your ride to.