I came in with a part number and the advanced auto website that said "in stock"…read more The nasty woman behind the counter rubbed her nose and said we dont have it, all our sockets are over there. Went down the isle and looked. Ended up finding it 2 isles down. Then I told my buddy "hey ask about those parts you need, im out of patience" and she starts running her flap to all the employees about how unbelievable my attitude is... look lady. You literally did every single thing you couldnto not make the sale. You are a pos employee lady!

Frank will go out of his way watch out! A+++ Employee. It's super hott outside and he didn't…read morecomplain tested my battery and starter. Sold me what I needed and changed out my battery. I love this place because of Frank,

I used the last of my battery juice to come buy a battery here and this nice kid went out of his…read moreway to help me change my battery in 100° heat!

Well honestly I think the customer service in here deserves 1 star. However any time I go there and…read moreJohn is around, he diligently pays attention and is very observant to his network, and will find a solution, no matter what the circumstance. Everyone else just shakes their head and says "sucks for you." You guys should give john a promotion and give the other guys a vacation with no pay.

Chuck's Cycles is an asset to the Milton community in many ways. The most obvious is providing a…read morereliable and honest repair shop for the many cycle aficionados around here. The less obvious is their unadvertised, unsolicited, and intentionally unacknowledged services and generosity towards folks in our neighborhood.

Stopped by Chuck's after a trip to my local Harley dealership for an oil change. The dealership…read morenoticed my shift linkage was loose but couldn't tell me what needed to be done without removing the outer primary cover $$$. Chuck's diagnosed the problem immediately (rear transmission shift lever was stripped) tried to tighten it at NO CHARGE, but needed to be replaced. They gave me a very fair quote and had it replaced and the bike returned the next day! It may not be as Glitzy and Shiny as the dealerships out there, but they will be getting all of my business from now on. Give them a shot...Great group of guys AND a locally owned business!

I would not recommend this shop. This shop was not able to complete repairs and although we drove…read moreour Motorhome into the shop, it had to be towed to another shop to repair. I won't go into the extent.

I've never taken time out of my day, to write a negative review on a company before today. It's…read morehard for me to put into words how dispicable this company is. I called them for a quote to cut a small produce vent in the back of one of my trucks dry van trailers. They quoted me $270 which was a very high rate to pay to cut a square hole in a trailer. But they said they would meet up with my driver in Valdosta so i ageeed to do it. Prior to hanging up the phone I asked them again, $270 all-in right? They said yes. This entire conversation is recorded btw. The driver and the service tech met at a truck stop in Valdosta. the tech cut completed the job in about 20 minutes. I got The driver a comcheck for $270. He went to pay the service tech and the guy told him the rate is $715!! I called The company up and asked them what was going on and without justification they said " the rate is $715. I don't know who told you $270. I explaIned that i have a recorded telephone call with quoting me the rate. Then they immediately threatened to call a tow truck and place a lean on the trailer. After overhearing the service tech yell racial slurs at my driver and the companies threaten to tow my truck I decided to have the driver call the police. Two female Valdosta police officers showed up. They said it was a civil matter but if the driver left without paying the $715 that this service company we "owed" them the driver would be thrown in jail. My driver was extremely patient and calm despite the officers taking an agressive stance towards him and confining him to the truck cab while laughing and shaking hands with the service tech. I spoke with the Officer and told her there is no way we are paying that amount and that is not what the law states. I told Her i have the conversation with the verbal agreement of $270 recorded! She did not care. She also had no idea what the law was but kept saying she would arrest my driver if he didn't pay the rate the service tech said we owed them. Complete ignorance. She ended up coming back and saying the service tech agree to lower the rate to $475. I told her I respect all Law enforcement but you don't deserve a badge. You're literally helping negotiate and highway robbery. I ended Up paying the $475, almost double what I was quoted, out of fear that my driver would be arrest or have his truck towed. I have This entire dialogue on a recorded line and will be pursuing legal action on this company and will be filing a complaint with the Valdosta police department. STAY AWAY!!

This may be the best AutoZone I have ever been in, if you ask why I'd say my shopping and checkout…read moreexperience required absolutely no customer service or interaction with the staff although it appeared the entire staff was sitting on their butt behind the parts counter doing nothing, I didn't even get a "good morning" or a "how can I help you" or a "thank you" this made for an amazing experience and I was in no way offended by their lack of effort. I walked in found exactly what I needed, (2) boxes of DEF for my motorhome threw them on the counter, grabbed the scanner, inserted my credit card, printed my receipt and walked out I ask you how amazing is that? Noooo I didn't need to provide my phone number or email address and I also won't be getting a bunch of junk in my inbox or unsolicited text on my phone this alone is well worth not receiving any reward points or promotional emails. I only hope this a trend that will spread across this brand which would definitely be a reason to shop at AutoZone verses the other two major brands and maybe just maybe this could reduce their overhead and lower their prices...

Bought a motor from them and had it put in was no good they said bring it back and they would fix…read moreit had my parents take it to them and never got motor or my 700$ back worst place ive ever shopped i wouldnt recommend them for anything ive called and called and the dad always says danny isnt there if you want decent used parts dont do here just a bunch of crooks

When you call up; instead of saying "bring it in"or "I'm not sure" or "I'll have to look into that…read moreand call you back" they just say nope we don't have it. But website shows they can get it. When a customer calls to procure an item that you have in your system and you tell them nope we don't have anything like that.. In customer service you have to be a problem solver, you can't just stick your hands in the air and say I give up at the first greeting. Not a good experience with Alan. I was very polit but he is not interested in helping customers. The other guys are pretty helpful most often, but John at Oreilly will make sure you leave satisfied that he has done all he could to help.

Took my truck in for the complimentary first service visit (7k miles) and the tires were not…read morerotated even though GMC is very clear it will be done on the first service. Additionally, Goodyear's warranty verbiage explicitly states you must rotate the tires at recommended intervals, which is every 3-6k miles. I asked the service advisor why and she stated that they are wearing evenly and did not need to be rotated. So, the actual first tire rotation will be somewhere around 14k miles! It's just a tire rotation, but if I can't trust you to do the small things I can't trust you with the important ones. Sadly I probably won't be back to McKenzie.

I went to the dealership Monday evening. I applied for a Pacifica that had just been put out on the…read morelot for $23,000. I was then told I would need either more money down or a co-signer. It was then decided my boyfriend would apply. We were told we were approved but payments were $576. We agreed to this and were told we needed his license. At that time he didn't have it with him, as neither one of us expected him to co-sign. We were told they would call us the following morning to get it. Come to find out he was actually off. As you can imagine there was no call back. We reached out to the sales manager who stated all we needed was my start date. Once I was told that we contacted him again with this information. The manager told us his finance guy was out and they would contact us in the morning. That seemed really odd as we had already been approved. The manager dodged our calls all throughout Tuesday and Wednesday. Fed up with this we made our way from Crestview to Milton in hopes of leaving with the new car. When we arrived our first sales rep told us right away there was some issue with my start date. He mumbled something about four months and then Jan 15th. He stumbled over the "reason" we were approved. In fact, there was no definite reason. It went from here's your payment amount to some other nonsense. We both have income which proof was provided. That is what banks look for and we both gave that. Needless to say, I have wasted three days and my credit score with McKenzie Buick GMC. I am disappointed in how we were treated. All I need is a better vehicle which I wanted to purchase through McKenzie's. Now I am having to go find another dealership. After my credit was run numerous times you can imagine just how much harder this will be. I surely hope you guys treat others better!