I cannot thank Matt at Sandy Sansing enough for what he did for me during a very difficult time in my life. When I truly needed help, he stepped up in a way that very few people would have. He sold me a vehicle that I feel incredibly lucky to have, especially when most others wouldn't have been nearly as helpful, receptive, or understanding of my situation. From start to finish, Matt was open, efficient, and professional -- but what really stood out was his positive attitude. He handled everything with a genuine smile and a great personality that made a stressful situation feel manageable. I never once felt judged or brushed off. Instead, I felt supported and valued. If you're looking for someone who truly cares and goes the extra mile, Matt is that person. I'm beyond grateful for his help and highly recommend working with him. read more

Sandy Sansing Mazda - The purpose - Auto Repair Near Me - Pensacola, Florida

Got excellent service at Mazda, Ashley and Demarcus worked hard to get us a great deal within our budget! Great people and highly recommended! Thank you so much! read more

While the service technicians here do a good job, beware of the pricing. We understood that there was a $180 diagnostic charge that we would have to pay if they didn't find any problems, but what we didn't comprehend was that we would have that $180 added on to the charges for the repairs they did find necessary and that we had done. You expect to pay more for service at the dealership, but this was so wrong. Beware. read more

they're liars and thieves. my door handle was broken. I called parts and they said they had one and that I should come in. I went in and was told there would be a flat fee to look at it (no fee was quoted up front) but I told them I knew the handle was broken and parts said they had one to replace it. they did a diagnostic of all things wrong with the van and put screws in the handle latch to make the door close without even talking to me about it. they had me sign and pay $212 and didn't even go over work done to it at that time. I couldn't even get into my vehicle and they had to come let me in and then they explained they put screws in it. (they still not discuss the charge they gave me for those screws until I called back after I left asking about the higher charge)... i filed a complaint with the BBB because they wanted to charge me $780 to fix the handle (that they later said was not broken-even though they left it laying inside my car) I had to drive to Indiana to have my home mechanic fix it and he did it for $120. they're liars and thieves. I hope no one ever does business with them even if it's warranty work. if they'll lie to me then they'll lie to everyone else read more

Do NOT go here!! there are way better sandy sanding locations to buy from. I worked with Ashley and it was awful. They gaslit me and told me nothing was wrong with the car I just bought when everyone who drove it felt something was off and then magically after I got it back from their dealership it drove correctly. I asked for her to look into me trading the car in and she told me she would keep me updated but did not. Then as if all that wasn't bad enough i found out she told my children when I WAS NOT present that she "was gay and how could I not tell that my husband was GAY?" Completely inappropriate and when I called the manager to complain he did/said literally nothing except oh I'm sorry??! Do not go here!!! read more

Sold me a wonderful low millage care, and went way beyond with warranty and have great service ethics when dealing with your needs and getting you what you need out of the transaction, had a super positive experience and you can trust that they do what they say they will do, honor and integrity, rare these days ask for Davie he was great, and is a hard working sales rep, and stands behind his words read more

Showed up at 5:29pm (yes, that's 1 minute before closing for the service center). Both main doors are locked, but luckily a side office door was open. After entering at precisely 5:30pm, an employee who was extremely rude & forthcoming named Sean said we were too late for him & he rejected us after our 1hr commute to pick up our serviced vehicle (with a $1,500 ticket I might add, guess that's not enough for little Sean). Luckily, an extremely gracious coworker of Sean's overheard this, and offered to help us. She checked us out within 45 seconds & meanwhile sassy Sean was still upset while picking up our vehicle & bringing it to the front. Hope his busy little schedule isn't too inconvenienced. I wish I knew her name because I highly recommend her due to the amazing customer service she offered...but I also will recommend Sean to be fired & relocated to the Waffle House. Sean=0/10. Other woman who I can't remembers name= 11/10. Please fire Sean. Thank you. read more

Isaac was our sales representative great guy went above and beyond to help my son Zachary Flournoy to get a Chevy Silverado 4x4 It was overall a great experience from the time we arrived to the time we signed the paperwork which overall might have took no more than 30 minutes We drove 2 hours to this dealership and would differently do it again made all us feel like family and appreciated our business read more

I unfortunately had a flat... again. I was so frustrated because I'm a nurse and have zero time to go to the dealership and fix my tire. I was dreading it.. but AARON was a lifesaver!!! I brought my car in on the 23rd right before they closed. He took my car with a smiling face and had had it done for me around 8am!!! He made this experience so easy on me! Speaks highly on sandy sansan and the staff they hire!! Thank you read more

Worst experience I've ever had...they lied about everything...put wrong mileage on the paperwork...I brought to their attention 3 times they promised to fix it never did...promised a life time warranty for $499 which I paid for and have no proof of owning...had to pay $900 for gap ins not sure if I even own that no proof...they refuse to help sold me a $23k car that smokes And didn't disclose any of that...now I'm stuck with a car that odometer is off carfax off they are very dishonest would not recommend anyone go there. read more

Received a settlement on getting my 2021 cx-30 faulty valve stem seals replaced. Scheduled appointment over 30 days prior to planned service. I dropped off vehicle 8 a.m., then I was told they didn't have the parts at 2 p.m by the mechanic calling me. 15 minutes later I receive a call from the service department saying the settlement to fix my car was only a warranty extension for vehicles over 60k and my car still has power train warranty at 40 k. I would need to document a low oil light, which has already occered many times and come back layer to get seals repaired. 30 days prior I also requested a fuel filter change and oil change while vehicle was supposed to be serviced. I asked if my car would be ready by closing at 5:30 p.m., I was told yes. Not trusting their abilities, I called at 4:30 p.m. and spoke to service manager, which told me my fuel filter was not there and was 4 days away. I was given the run around again... So I might need to take legal action to get my car fixed under a class action law suit because this incompetent dealership can't order parts and looks like they don't want to do the work. I will give them further opportunity to do the right thing by involving higher management today 02 July 2024, but I can see their process to get things done is broken and current management doesn't care. UPDATE: 1205 on 02 July 2024 Glad to post "actual" service manager (Tracey), has seen review and contacted me to better resolve situation. Processes for customer service/engagement were reviewed, as well as other management are looking into confusion with fixing valve stem seals under power train warranty. Tracey came up with idea to check "my mazda" app for logs related history of low oil level on car. They can also listen to previous calls with customers to see what really was relayed or caused confusion. Great job to Tracey for addressing and fully engaging to seek solutions to problems! Raising review to 3 stars (initial was 1 star). Will test again in future to see if processes have been fixed. read more

Sandy Sansing Mazda - This is a copy clearly stating I can get my car fixed NOW. - Auto Repair Near Me - Pensacola, Florida

This place is unethical and will sell you a lemon. They sold me two in a row! Would never recommend to anyone! read more

My boyfriend just bought a car from here and the customer service is amazing! Every employee that we met was so nice and helpful. The sales rep that worked with us was Quenton. He was very patient and knew an extensive amount about the different vehicles that were available. I would definitely recommend shopping here! read more

start you off with an estimate. then they raise the price. then they give you a quote with doc fees. then they run your credit. then they ask for more money. then they give you a final official quote with even more fees. so they entrap you with a price at 13,500 but after they waste 6 hours of your day it ends up at 16,800. then you go to your credit union (Pen Air Terrible) and tell you Ryan and Tray over values the vehicle and then then the credit union wants more money! stay away from Sandy Sansing Stores. especially the Mazda dealer. they keep you there for hours and try to tired you out and keep hiking up the price. they also make you feel bad by telling you they are not making money on the deal! dishonest people! read more

Good service. Only complaint is the lack of communication between the dealership and customers. My car sat in the parking lot all day since I had a repair scheduled but they didn't have the part that they had told me they had so I dropped my car off and they never called me to inform me that they actually didn't have the part. Aside from that, the people that work there are super nice and professional. Also, three phone number on Apple Maps is incorrect and prompts the caller to enter information unrelated to Mazda. read more

Sandy Sansing Mazda - GT - Auto Repair Near Me - Pensacola, Florida

Ive tried out their service department 3 times and each time I've been let down from either mildly to very frustrated. I've never had any issues with my car, or asked them to troubleshoot anything - all I've done is simple maintenance that I've asked for. First visit was simply an oil change. As I drove off, the car made a bizarre intake / air type noise it never made before. I took it back and had them check it. They said all was fine and normal. I get home and inspect myself, and they left the air intake box that houses the filter partially open (!!). Very very upsetting that they did a simple job wrong, and then didn't catch it. Second time I wanted some suspension pieces swapped out because I like for my car to drive as if it were new... it seemed bizarre to me that they would quote me a price but wouldn't give me a written estimate "when it's work I am asking for" as opposed to 'recommendations' from them. The "quote" was literally written on a post it and it didn't include any potential discounts they'd offer. When I added something else I wanted done and asked for an updated quote, I got a verbal "oh, it'll probably be well over $1,000..." I wrote it off as maybe that's how things are in Florida (I am new here). The suspension job came out well as far as I know, but on this visit they overfilled my oil by probably at least .5quarts assuming the dipstick measurement above the top max mark maintains the same ratio. It's a simple job, and that's carelessness. On this visit they also recommended new filters, which I bought then and there and swapped out myself to save on labor as its the easiest job ever and I know how to close my air intake box properly... Third visit - routine oil change + front brakes. I ask for a quote for what I want done and I'm given it verbally. I get a phone call after a few hours. SA tried to push me to buy something I didn't need and gave me wrong info on warranty. I pushed back and they charged the brake pads on warranty as they're supposed to. I go get my car and then I'm given the paperwork: The numbers don't add up. (annoying!) They bury a "service shop fee" at the end that sounds like a BS, pure-profit charge without DISCLOSING it up front. And they're also recommending I change out stuff that doesn't need to be replaced yet which. They suggested new air filters all around. It's dishonest. They're 4-5 mo old with under 6,000 miles. How am I supposed to trust any of their recommendations, when I know, they know and we all know that some of their recommendations are flat out BS? Would any of the staff there, change their own cabin air filter after 6k miles? I doubt it. And they over-filled the oil, again. Some quick googling showed that any time a car is taken to a mechanic and estimate is to be over $100 bucks, they are mandated to provide a written estimate with all fees disclosed. That's the law...They're not following it. They can't do simple jobs correctly. And the $#'s aspect is expensive and shady. Get a compliance officer. Maybe try to retain your employees as it's a revolving door. Train them well. Provide written estimates to protect you and the customer and to follow state law. The 2nd star is because I do appreciate the loaner car. read more

Had a great experience with Ashley Bodiford. She was very knowledgeable about the entire line of Mazda vehicles. She was professional and friendly. We took a test drive and she explained all the features of the car. During negotiating the sale of the car she was very pleasant and worked with us to get the deal we needed. After the sale, she was proactive in showing us how to operate features of the car, including technology and app related items. Ask for Ashley when you visit Sandy Sansing Mazda. read more

I had an amazing experience here, from the stage of just looking to actually buying. I was looking for the perfect compact SUV at a ton of dealerships this weekend, and ended my search at Mazda. Everyone here was extremely nice, but I have to give a shout out to our salesman Sandy Mcmurphy! He was so kind, personable, and down to earth. We didn't experience that horrible stereotypical salesperson mentality. Sandy answered every question we had and was very patient as we were trying to make a decision. He listened to what features we needed, and found a vehicle that fit us perfectly! We left Mazda without a new car on Saturday to go home and think on the decision, and Sandy was very understanding of that. We already knew we'd be back to buy the car on Monday, and sure enough, we did! The buying process was smooth and simple, to the point. No one pushed us to buy add-on packages or tried to pull a fast one with the numbers. They helped us understand and reach our wanted payments. At no point did we ever feel like we were pushed out of our financial bounds, and that's important! They assisted me with my trade in, and gave me a great deal during the process as well! During the slower periods of the buying process, Sandy kept us company with great conversations. We ended up leaving with a beautiful new car, and no stress! So glad we decided to go with Mazda! read more

Had a great visit and test drive today with Megan Clayton, she was very knowledgeable and made me feel very welcome at the dealership. I'm still car shopping but I wouldn't hesitate to buy a car from her! read more

Made an inquiry via their website on a particular new vehicle or similar they had listed. I wanted price and availability. David Dye, their representative responded via email, but absolutely would NOT furnish the requested simple information. Will not use or recommend him. read more

Best/Easiest car-buying experience I've ever had. I called from South Louisiana just wanting to see if they still had this specific MX-5 on the sales room floor. Ended up buying the car from Mr. Kenny Gates over the phone. I didn't even know you could buy a car from afar. Everything about the experience was easy as butter. He even had the car delivered to my job in Baton Rouge a couple of days later with a full tank of gas. Signed all the necessary paperwork and that was it. Cruising with the wind in my hair a few minutes later. Kenny Yates and Joel Bender made the experience as easy and seamless as possible. These are very genuine and authentic guys; the kind of people you want to buy from. They walked me through each step with confidence, clarity and ease. I just want to say thank you to these guys and the Sandy Sansing Mazda team. I sincerely appreciate you making such a big purchase so easy, stress-free and overall an enjoyable experience. read more

I purchased a used F-150 here. The sales staff was very friendly and made sure to check inventory from other Sandy Sansing dealerships to meet my needs. Overall the price seemed pretty fair and I was happy with my initial purchase. Unfortunately, after this place sells you a vehicle, the customer service stops. After 4 months of driving the truck, I had a flat tire so went to change my tire. This is when I discovered that there was no jack or tire iron included (I definitely didn't think to check this before purchasing). As luck would have it, this happened on a weekend night and lead to quite the miserable night getting roadside service. Anyways, I reported the lack of jack to a service rep as I had to bring my truck in for a rear camera that wasn't working properly. My intention was to talk to sales about the lack of tire changing equipment, but our service rep said she would take care of it. I want to be up front. Our service rep was very friendly and apologetic about the answer that sales had given her. I can't fault her at all. She was told that since I made the claim 4 months after the purchase, they claimed no liability as they had no way to verify what happened to the equipment. Yup, they caught met. I spent nearly $30,000 to try get a $100 back 4 months after the purchase. Personally, I take offense to them insinuating that I would try make false claims. Not including gear to change a flat tire could be a serious safety issue or liability but I won't try push legal issues against this dealership. Instead I will never purchase from this dealership or any other Sandy Sansing dealership again. And I will make a point to tell all of my military coworkers of the total lack of respect I was given. After they get your money, don't expect any respect or service. I would give this dealership 1 star, but again the rep in the service department was very friendly. She apologized for sales insinuating that I was trying to pull some trick and even recommended a couple used car parts places to try buy required equipment. Unfortunately for her, she works for a terrible company. read more

I am with all of the 100s of reviews that say STAY AWAY!!!!!!!!!!!!!!!!!!!!!!! I am still trying to get a tag for a purchases from October! Our "e- signatures" & title paperwork was forged. Left the dealership in a Diesel that a "joke" (supposedly a joke anyways) was made about them filling it with gas. 20 mins later, we have a $12k repair for a fuel system. The idiots even listed it as Gas on the paperwork. I was mailed a check for half the parts, that was supposedly lost in the mail (but was postmarked after I called them again). It was returned dishonored due to stop payment & they refuse to re-issue it. I have contact about 10-12 legal departments to report this. I hope every one of their dealerships are shut down & never gets to screw anyone over again. If you need to know who to contact to attempt to report this dealership, please feel free to pm me!!! Also, google all the lawsuits against them before purchasing! I wish I had! Vehicle was purchased thru Mazda but everyone of the dealerships work together. Jackie Grey & Kelly from Chevrolet are the 2 that was to try to say I signed the title paperwork but I have proof that it was signed prior to me stepping into the office! If you decide to try your luck, make the PRINT, SHOW YOU & WET SIGNATURES on everything. DO NOT E-SIGN ANYTHING. Also, video everything. If they don't like that, you should already see red flags! read more

This was the second time we shopped Sandy Sansing. We specifically went back to a Sansing dealership because we had such a wonderful experience a few years ago - what a difference those years have made! I told them over the phone what I was looking for and they had just taken in a car on trade that fit so I went to look at it. It had not been cleaned up yet but I took a look. Initial take - I was happy with it, felt I got a fair price for the car and my trade-in, a beautiful, used, Lexus GX460- Had a few more miles than I had hoped but I know Lexus turns out a good car that runs for many miles so I was not worried as long as it had been taken care of. Here is where it took a turn - 1) During the sale I specifically asked my salesperson if it had been in any wrecks - she said the car report did not show anything - I said I knew sometimes things got fixed and did not show and was told they knew of nothing. That was a LIE. When I was finally able to pick up the car, there was a spot on the back bumper that indicated a small fender bender/bump. When I said something to my salesperson that I did not see that previously, I was told that it was so dirty I probably could not see it/missed it. When I mentioned that I specifically asked about any wrecks I was told well there was nothing on the car report and we do not always see it during an inspection. Really? The person who was evaluating the car for a trade-in price missed it??? I highly doubt a trained person would miss it. So she said she would get with her General Manager when he got back from vacation to see what we could do. 2) They kept the car to put new tires, do their safety inspection, repair the driver's seat leather worn spot. This was Saturday - I was told Thursday it would be ready that afternoon so I went in when I got off from work at 4:30pm and waited for about 45 minutes for my salesperson to be free to check on it. When she was finally able to, the car was not ready because the tires did not come in I was told. COMMUNICATION is important - the status should have been checked on prior to my arrival and if not ready I should have received a call so I did not waste my time. When I expressed my frustration over the lack of communication the salesperson was very blase and said, well, at least you got to see me. REALLY? 3) So, the safety inspection was supposed to have been done - when I got the car home and my husband started looking it over - the emergency brake went to the floor. How can a safety inspection be done and not include all the brakes???? 4) Also when my husband checked out the car he noticed there was a repair to the front driver's bumper area - AGAIN, an accident that had been repaired and my husband, who is not a trained car professional, noticed it but the dealer professionals did not? Right - so again, they lied when I specifically asked if there had been any accidents not on the car report and they told me no. 5) The car driver seat had a worn area in the leather they said they would repair - they had the car for a week after I purchased it and did not get the repair done so I was told I would have to bring it back another day. Glad my time is not valuable in their eyes. 6) The car was supposed to be detailed before I picked it up - I told the salesperson that their detail area needed to be retrained or fired because the car had many things overlooked - it had gunk in the passenger back cup holders, the plastic piece on the driver seatbelt was black instead of cream it was so dirty, there was a black ring behind the hatch glass, there was a dirt rivulet running down the inside of the driver's side door, and several other things but you see my point here -When I mentioned the poor detail job, my salesperson said, yeah, this is not the first time I have heard that. Seriously? The end result - we were told she would get us with the General Manager to discuss our concerns when he got back from vacation but then stopped taking our calls. So we reached out to the General Manager - I ended up speaking with Chris, I believe he was a Sales Manager because he said the GM was off that day. I told him what had occurred and he said he would look into it and get back to me. He did call back, we tried to return his call and ended up speaking with James, another Sales, and he said the car should have never been sold, it should have gone to auction because of the higher mileage and that obviously I would never be happy with the car so we need to get me a different car and he would start looking around for something comparable. After a week I had not heard back from him so my husband called and got to speak with a Chris (not sure who he was) and that I signed off on the car, obviously I wanted a brand new car at a used car price, and they had no plans to make anything right. It was my fault I missed the accidents and that even a blind monkey could see there had been accidents - hmmm, but they told me no accidents they knew of. read more

Both sales and service department with friendly people and good customer service. Felt they were patient and honest when picking out our new cars. Service department with good communication. read more

I bought my wife's car from Sandy Sansing about two months ago the next day I went and bought me a truck as well I have had nothing but problems with my truck in the last two months I've almost spend as much money trying to fix my truck as I did buying my truck they told me there was nothing wrong with my truck and all this other stuff I've had two different oil leaks cracked oil pan no breaks this place is a joke and a bunch of crooks especially if you go to Sandy Sansing Mazda don't deal with anybody there because they're all a bunch of liars read more

We purchased 18 Mazda CX-5 in December and purchased service package as well. Today was our first service, oil change, rotate tires and needed a key fob paired. Tracey, our service manager was great, she new what we needed since we scheduled on line and was ready to go when we walked in the door. We received three reminder texts and emails. My wife asked about a loaner for an hour to go shopping. No blinks we were on road to shops before our scheduled time. We returned at time estimated and vehicle was ready to go. Nice work, easiest and fasted service we've had. Caddy, BMW, Mini, Land Rover nothing came close to Tracey and Sandy Sansing Mazda. Worth the drive from Walton County to be treated so well. Thom and Ami Phillips read more

Bought a 2012 Mazda6 at the end of last year (2014). The sales process went fairly smoothly. We got a decent price on our trade-in and our new car, after a bit of negotiation. The sales person we got was nice. Not overly pushy like some I have had in the past. The process took a bit longer than we had hoped for, but were satisfied in the end. We came back the day after we bought the car and they gave is a free detail cleaning. We havent had any problems with the car. I have brought it in 2 times so far to get scheduled maintenance, and the staff was very friendly and polite. I noticed they treated the other customers there politely as well. With an appointment it took less than an hour for the typical scheduled maintenance. Was pleased with their service department. The only issue is that I had parked in the service lane, I got out and stood out there for a little bit waiting for someone. I went inside looking for someone to help me and they directed me back outisde where I waited around for a bit longer till someone came. It is a little confusing on what to do if there is no one to help you. Overall, the car buying experience and service has been good. read more

I purchased a 2023 Mazda CX-50 03/31/22. Bait and Switch we wanted a pre owned BMW Convertible with a budget seen one on there website when we got there the salesperson said it was in the shop so they pulled another BMW we were going to buy until we asked for the Carfax that showed 3 accidents we said no.They pulled up a 2017 BMW Convertible to drive home, the top flew open on the highway, the A/C wasn't working, needed brakes, Navigation wasn't working properly they said they would check it we asked if we can take our trade back they said no and we needed $15000 down instead of $5000 and the finance dept said I have a great deal lower rate new model lower payment so we paid $12000 over the sticker never seen the sticker price and till this day after several attempts still no window sticker tried to contact owner but that's not available I would love to show him several videos and pictures and text messages all pertaining to Purchase of BMW Convertible and to top it off the finance dept just added a warranty for $2500 they have you sign digital and hand you a USB this is unfair practice taking advantage of disabled same sex Couple they don't care about consumer. read more

ZERO Rating. If you're shopping for a $17,100 2014 Honda CR-V with NO heat on the driver's side, shop Sandy Sansing Mazda. They'll charge you retail price for a wholesale car. And refuse to fix it. But wait, there's more. At no extra charge.......a leaking transmission! And all this for only $1600 fee for the privilege of being their customer! ($800 of which was hidden in the OTHER fees).....before finance added the Other, other fees. read more

I took my Toyota Prius here for some body work. I was rear ended and the insurance company sent me here. They took multiple photos of the damage, filled out all the paperwork, and said that I would hear back from them when the parts come in. 3 weeks go by and I never heard anything, so I called them. According to the lady that answered the phone, the person who handles their USAA claims QUIT!!! And no one bothered to call and let me know! The lady ensured me that she would look into my claim and call me back with info. Needless to say, I never heard back and my car is currently getting repaired at a different shop. read more

My experience at Mazda was very awesome! If you want a great sales person please contact Paul Turner. He worked with me and my spouse with our new suv that met our requirements and at a good price. Set me up with a new Cx9 full tank of gas and I am loving it so far! read more

Our very best car buying experience. No pressure like all of the other dealerships we had been visiting. We were able to buy EXACTLY what we wanted (they gladly did some serious leg work to make sure). Thanks Mike, Rob and Chris read more

Just bought a used 2015 Prius from the Mazda dealership from Rob Sansonia. I'm giving this experience 5 stars because that's how it made me feel from start to finish. My husband and I saw a deal on a used Prius at the dealership and made an inquiry through Autotrader.com. Rob scheduled a time to meet us and sure enough he met us at the parking lot. The Prius was ready for us when we arrived. Another Sales associate, John Nowak, came with us for the test drive and was knowledgeable and was able to answer most questions we had on the car. They sat down with us and we were able to negotiate a pretty good offer. My husband and I were still at the beginning of our search for the right deal, so we decided to keep looking. A few days later, five other dealers and deals later, and an open communication line with Rob allowed us to make the best decision possible. We came back Labor Day first thing in the morning to talk final numbers and sign on the dotted line. It was a relief to have the search over with but they made it effortless. Thank you! Best, Jackie and Ty read more

My fiancé purchased a vehicle from this dealership and he now regrets spending his money there. Although the salesman was friendly and tried to get us a better deal we did not enjoy the overall experience. The sales manager was nice and friendly up until it came time to pay and sign the final paperwork. He seemed upset about something, it was awkward sitting in the office with him, he had a very serious face and tone of voice the whole time and he certainly didn't seem happy to be making a sale. To top it off, right after we finished signing the paperwork he says "congratulations you are now $30,000 in debt" shakes our hands then walks away. Im sure he was "trying" to be funny but we didn't find it funny and it made us feel bad about our purchase. What angers me the most is the fact that they gave us the car DIRTY! My fiance specifically asked if the car would be cleaned and if a few minor scratches could be buffed out. The salesman said of course and asked us to point out the scratches and they told us the car would be detailed. Well they literally just took a water hose, wet the car, then gave it to us. There were water marks on all the windows, grass, dirt, and hair on the seats and floor, finger prints on the screen, smudge marks on the dash and it SMELLED. I was so upset that we spent over $30,000 for something dirty! When you are purchasing a vehicle for that price it should be clean especially if they tell you it would be! Instead of going back in to complain we just left because we were so angry. We spent the next hour washing the car ourselves and thinking about the $30,000 we just spent. My fiancé is so upset he is even thinking about returning the car. Edit: So I went to start the car this morning and it wouldn't start! We've had the vehicle less than 24hrs. The car more than likely was left sitting on their lot and the battery went bad. What upsets me is it seems like they would have checked the battery prior to selling the vehicle which leads me to believe they didn't even inspect it at all. read more

Wish I could rate a -100 s. CONTEST IS A SCAM TO SOLICIT YOU TO BUY A CAR! Me and my girlfriend went to this so-called contest as we won on a scratch off mailer that was sent to us... only reason we showed up was "no purchase necessary" and all winning numbers will receive a $5 Walmart Giftcard, GUARANTEED WIN. So I figured why not its a free $5 bucks... Well when I got there instead of a free $5 Giftcard (as I knew with the odds of only 5 out of 50,000 getting any other prize was just a fantasy with a top prize of $20,000) they gave out a $1 scratch ticket that they changed last minute! Are you kidding me? So you win a contest and it said you're a winner... then you show up and you have to basically re-gamble again... What a scam and waste of my time... who the hell wastes there time for a dollar?!?!I was also hounded about getting a new car when all I wanted was the was my $5 as advertised. Such a gimmick way to screw your fellow pensacolians and waste their time... The $5 is irrelevant it's the principle... The Manager ended up giving me a second $1 lotto ticket to shut me up! What a complete joke this dealership is. read more

go elsewhere. I tried to do business there years ago and they didn't want to work with me. My current mazda, bought elsewhere, needed a warranty issue addressed about 12 mos ago and they tried to rip me off (did to a certain extent). I approached a salesman there in the last couple months re possible trade in/ upgrade. He seemed nice and not pushy. However, eventually another salesman took over and just wanted to argue with me on things,,, then said he would look at something and call me back -- never did... bunch of jerks for the most part read more

Time also stopped for me, it took an hour and twenty minutes to change my oil and service people were not customer friendly.

This is a review for Lee Brannon of the Chrysler/Dodge dealership. Lee is the service manager and exhibits professionalism and customer service of the highest standard. He took a negative situation and turned it around in a matter of minutes and created a loyal customer. Give his service department your business, it is well deserved. Linda O Atlanta, GA/Gulf Shores, AL read more

Brought my 2015 Madza 3 in for 10,000 mile servicing and everyone was wonderful! I hate dealing with dealerships/car repair shops as a female but they were very polite! Didn't try to up sale me on everything under the sun. I was the one asking questions about add ons to my car and the ordering process! As a female, I didnt feel like I was being taken advantage of like most places, I will be coming back! read more