Back in July I brought my E450 cab in for warranty work. I was told I had to pay for an hour of…read morediagnostic time for each issue and it would be waived if the problem was found to be covered under warranty. This is a factory extended warranty. I have had this type of warranty with other manufacturers and never had to pay any type of diagnostic fees. I was a little put off but authorized it. An oil leak was covered under warranty but the other issue I had with the ambient lighting was still in question. The service writer called me to let me know that the tech had three hours diagnosing the issue but still had now answer. At this time i was told I needed to authorize more diagnostic time to the tune of roughly $800. At this point I told them to stop and I would pick it up and decide what I wanted to do. My next call was to the original selling dealer, MB of Bonita Springs. This is where the extended warranty was purchased. I spoke with the GM and explained my issue. He put me in contact with their head service writer and made an appointment for service down there. I asked if I was going to have to pay for diagnostic time. His response was "your vehicle is under warranty, so no". I dropped the car off and within 30 minutes I get a call back to let me know there was an electrical connector unplugged under the dashboard. Keep in mind that drive was 18 hours round trip. So either Centennial was either trying completely rip me off or they have no idea what they are doing. Either way it's unacceptable. Most recent encounter. I had a problem with the convertible top. I had the tech at the independent shop that does maintenance on the car look at it and he suggested I take it to the dealer. Reluctantly I brought it back to Centennial. The car sat there a week after my appointment before they looked at it. I was then told it was going to be $6300 for the repair. $3100 labor and $3200 for parts. You guessed it, I picked up the car and brought it to Johnson's Trim Shop. $75 for parts and $400 labor. Top works flawlessly now. I've only been there twice and won't be back.

My experience at Centennial Imports was extremely disappointing and unprofessional. From the moment…read moreI dropped my car off on 1/21/26, my assigned service advisor, Chris Foushee, was condescending, dismissive, and vague whenever I asked questions about my vehicle. Prior to bringing my car in, I already had a documented diagnosis of a coolant leak from another repair shop, received while getting an oil change, and my vehicle was actively displaying a "Check Coolant Level" warning light. Despite providing this information, Chris told me I had no choice but to pay for an additional diagnostic fee, even with paperwork clearly documenting the issue. This was communicated in a dismissive and unhelpful manner. The situation escalated on 2/2/26 when Chris informed me via text that another leak was found after initial repairs. When I politely asked what repairs had already been completed (a reasonable question for a paying customer), he responded with two long messages written entirely in ALL CAPS that were rude, passive-aggressive, and completely unprofessional. Immediately after, he mistakenly sent me a message meant for another customer that was polite, detailed, and even offered an updated invoice--treatment I never received. I have records of all communication. When confronted, Chris attempted to excuse his behavior by saying the all-caps messages were accidental and later said he was "sorry I took it that way." The lack of accountability was just as disappointing as the behavior itself. Due to this experience, we will no longer be using Centennial Imports and will be taking our business to the Mercedes dealership in Mobile. No paying customer deserves to be treated this way.

Great folks. Thank you Sandy Great service and if anyone…read moreis looking for a quality used vehicle, go see Sandy! Thank you God bless Benjamin T Mills

Phenomenal customer service. They had the car I wanted at a good price (better than the other…read moredealers in the area) and it's perfect! It was exactly what I wanted. I really appreciated their willingness to put the customer first and get me into the car I was set on. They aren't like most dealers who hassle you either. They let you be when you're shopping, but help you out as needed at the same time. I've referred friends and family to them repeatedly and not one person complained. Definitely recommend this dealer to anyone in or near Pensacola, Florida.

Outstanding service just bought a 2008 Escalade on 20 March 2020! I was really pleased how smooth…read moreeverything went! Thanks Alphonso and Tom!

My wife and I purchased a 2000 Chevy van conversion in November 2018 and the entire experience…read morecould not have been better. From the greeting to the test drive to a deal we both liked, this was probably the best dealer car buying experience in our lives. Seriously. Nobody really likes "the dealer experience" and then meeting with the "finance guy", etc. but here it was an excellent friendly experience and we would recommend it! I have bought plenty of vehicles over my lifetime and know the difference between expectations (and price!) of a used car verses a new one, and we are totally satisfied with the vehicle, price and Gulf Souths Automotive customer care!

This place rocks!! I bought a 2020 Acura Mdx from here! Jason was very friendly working with me…read more Pricing was reasonable. He seriously made it so easy to buy a car! I recommend to anyone looking to buy a sweet ride! Diana Skoog

Gavin, our service advisor was fantastic. This was an unplanned trip due to a family illness and…read moreour brakes needed service - badly. The calipers for the Ascent are a fairly special part so he had to put in some work to get it delivered and installed for us. The cost, for a complete brake job on a newer car is, like everything else, not too cheap. That said , I think the charge was in line with what I would have expected to pay back home. While Gavin was our main contact, I did have interactions with other members of the Service Department and they were all extremely helpful and considerate. If we were to move here, Anderson would be "my" Subaru Dealer. Excellent service.

Nick and the sales team are superb. I've never had so much fun buying a car. It felt like family.read more

The sales agent was great I'll give her 5 stars. The vehicle I purchased had to be towed to a…read moredealership for issues and I haven't had the car a month yet. Called Enterprise and was advised since it's been over a week they can't do anything about it. Even though I took the car back to them within 48 hours of me purchasing it because of an issue. I'm so disappointed.

I had to buy a car and they knew it, so they refused to answer any questions and just talked up the…read moresmug toad, Gary, who says he owns EVERY vehicle you look at, while responding to everything with "Yes, ma'am" but who doesn't meet a single request, while sitting there. It is obvious that his "Yes, ma'am" is his equivalent of a child's "la la la, I'm not listening". Highest pressure sales place who doesn't give a crap about the customer. I couldn't even get the Carfax on a single vehicle; each time I'd ask, Gary would sit there and say "Yes ma'am" and not do anything. I repeatedly requested information and would get "Yes ma'am" as he sat there doing absolutely nothing. He's a liar, and uses only high pressure techniques with ZERO response to the customer but "Yes, ma'am". After hours of getting nothing and not even comfortable or certain in decision, the lying "Yes, ma'am" toad, FORCEDe to take a photograph while crying after I repeatedly told him I didn't want one to which I got "yes, ma'am", and told him to stop touching me and got another "yes, ma'am" and then he wrapped his toad arm around waist and forced a photo with tears on face with me covering face. This place is disgusting and highest pressure EVER.

For eight months I have been trying to buy a car. It had to be a Camero LT2 White. I'm done with…read morepickup trucks , vans , and SUVs. Driving my tank from dealership to dealership, I thought I would look for a used one. No luck. Mostly blank stares and giggles. I even tried a grouchy man with a computer. He found one and sent me an email but then dropped me. I just asked a question!! Got no response! After that I ordered a new one. $10,000 more money!!. I waited. And waited! 4 months later it was my birthday!! Still driving the tank. Almost fully retired! Garage painted! Ready! The dealer canceled my gorgeous 2022 LT2. . In my sorrow I went back to the dealerships. The fifth stop over 15 days was Eddie Mercer. Wild Bill heard my sad story and rather than trying to sell me the ugly yellow Mustang, he took me in to see the man with the computer. They worked on it two days and came up with this baby. Not only an LT2 with very low mileage but with the RS PACKAGE TOO! Whatever that is, YEA!! THANK YOU WILD BILL AND THE GUY WITH THE COMPUTER AT EDDIE MERCER

They're out of business. They owed me a part and they didn't make good on it. Lucky thing Ford…read moreissued a recall on it and I'll be getting it anyway.

I cannot thank Matt at Sandy Sansing enough for what he did for me during a very difficult time in…read moremy life. When I truly needed help, he stepped up in a way that very few people would have. He sold me a vehicle that I feel incredibly lucky to have, especially when most others wouldn't have been nearly as helpful, receptive, or understanding of my situation. From start to finish, Matt was open, efficient, and professional -- but what really stood out was his positive attitude. He handled everything with a genuine smile and a great personality that made a stressful situation feel manageable. I never once felt judged or brushed off. Instead, I felt supported and valued. If you're looking for someone who truly cares and goes the extra mile, Matt is that person. I'm beyond grateful for his help and highly recommend working with him.

These guys are wonderful. Honest & extremely helpful every step of the way. Mazda makes great…read morevehicles, this is known. Yet when something goes wrong and it jeopardizes one's livelihood..... it can be devastating. Having a compassionate team to guide you through the process makes such a difference! Thank you Tyler & your whole team!!!