Grandma on my moms side purchased a used car here. Brian was very helpful setting up the features and showing her how it worked. Great deals and great service. Exactly what a fair car dealer should be. Many people worry about their experiences at car dealers and the fact that they try to sell you what THEY want you to buy. This was NOT the case here. This place knows what they're doing. Before bringing it back to Ohio (we found a killer deal and traveled to get the car) we made sure that it would be safe to make the travel. The service department made sure that the HHR was in tiptop shape and we were on the road. The title department did a great job, especially with dealing with out of state transfer. If we happen to come to Florida (panhandle) and need something done with our car, we hands down know the place we're going to be going to. The HHR is running strong 5 years after purchase, just like when it was new, except it now has 80k on it. Have never had a problem with the car and have never had a problem with Sansing. Sansing is a dealer that you can trust. read more

Sandy Sansing Chevrolet's BDC representative, Summer Anoai, contacted me on May 7th by text and email in response to my request for trade-in value on my 2016 F-150. The email stated they were "excited to offer a firm price" on my 2016 F‑150 and encouraged me to bring the truck in for an in‑person appraisal to "get the most accurate trade value." The email also included a link to an online estimate range of $16,797-$19,469. I scheduled an appointment and met with a salesperson (Tory/Torie) on Monday, May 11th at 10:00 a.m. for the appraisal. After inspecting the truck, I was told the value was $9,000-$10,000, with the comment that they "could give more if I was trading." When I mentioned the $19,000 figure from the email I had received, the reaction made it clear that the in‑person offer did not align with the dealership's own written estimate or online valuation tools. The in‑person offer was less than half of the estimate range provided to me beforehand, which created a bait‑and‑switch effect for anyone relying on the dealership's stated "firm price" and online valuation tools. My experience was that the in‑person appraisal did not match the expectations set by the dealership's own communication. I want to note that I previously had a very positive experience with John Nudo at Sandy Sansing, which makes the discrepancy in this visit stand out even more. read more

I know someone that bought a truck, 4 or 5 days later, transmission went into lymph mode. A mechanic looks at, it so very low of transmission fluid. Also burnt transmission fluid. They never checked it as they stated on the inspection papers so they falsified papers stating inspection was done and all was good but they admitted it was not. That it was indeed a lie and that put that persons life at risk. At first they said they would help. Then said they would offer some money back on a trade in but today was outrageously rude. Said just fix it and hung up. It is very illegal to commit fraud by falsified papers plus putting someone's life at risk because you lied. Even on a used AS IS truck...ILLEGAL! Good honest christan people.. when it is their fault and on them...they make it right. So Sandy Sansing Chevrolet should become the honest Christian and do just that...MAkE IT RiGhT. GOD DOES NOT LIKE UGLY Sansy Sansing Chevrolet...AT ALL! This just happened maybe 2 weeks ago read more

Horrible. ​I can't give a 0 or I would. I was literally refused service, passed around, and heard employees snickering over the phone and one say "I dont want to work with her." Im happy to take my business to a professional environment, where people are treated well, and they want to do their job. read more

Went to the dealership the AM to look at a 2024 GMC sierra SLT w/ premium package. I pull up to the dealership and walk in to find a sales rep as no one was close by waiting to greet consumers. I come across what seems to be a middle aged possibly middle eastern man (had a very thick accent) who goes and gets keys to show my husband and I. The truck was nice, but priced a little on the high side for year and mileage, but we were still interested. I informed the sales rep that the GMC dealership right on the other side of the road had 3 other trucks we were interested in and wanted to know if we could test drive it over there and look at everything side by side. The sales person then started to yell at me about how disrespectful I was and how he would never make that happen. We told him we would be going over to the GMC dealership to look at the other trucks that we were interested it. As we were getting ready to leave and we were buckling the baby in his car seat, sales rep comes out shouting "it's not good business, and you're a very disrespectful person!" We drove over to Step One Buick, GMC right down the road and were greeted with the most kind and wonderful sales man Bradley. We were able to look at the models we liked, while also being able to compare side by side to other models. At the end of the appt we decided to buy a BRAND NEW 2025 sierra 2500 w/ premium package. Moral of the story, if the original truck was the deal of a lifetime, one that would have never been matched I still would have never purchased from the. They are rude and terribly off putting. BUT I can 100% say step One Buick, GMC is the way to go!!! Look from Bradley and let him know Nicole's review sent you! read more

Sandy Sansing Chevrolet - Auto Repair Near Me - Pensacola, Florida

I purchased a used car for my daughter in September. Shortly after driving it, she lost all oil pressure. Took it to a mechanic who diagnosed a poorly repaired harmonic balancer that pre existed my daughter's ownership. The recommended repair was a completely new engine. After trying for months to get a hold of someone from the dealership to make it right, I finally had someone talk to me. Mike Sullivan claimed he called back, but lied. He refuses to help in any serious way. Poor business practice. The next step is truly unfortunate. read more

Got a car from this place and took to a GMC dealership to check everything. It needs new transfer case, ABS updated and replaced. Front struts are locked up. Back coil springs are blown out. "Warranty" that they say included and covers anything doesn't seem to be covering anything. They told us we can take it to any dealership if anything ever happens to a car and warranty will cover it. Well GMC dealership told us that only Sandy Sansing can fix the car with this warranty. Also found out that warranty is not included, we're being charged an extra $150 every month. And yeah, we just got this car a couple of days ago read more

04/22/25--Still no resoloution amd no timetable for repair. 04/02/25-Purchased a 2022 Z71 with 15k miles on it. Had a leak 10/18/24. Initially took 2 weeks to have it looked at due to short on techs at the time. Have had it back to Sandy Sansing 8 times since. While replacing headliner the technician damaged and/lost 6 pieces of interior trim, water tested it without closing the rear slider, and put grease hand prints on my visors and new headliner. They have had it over 90 of the past 120 days and will be getting it back again as it is now leaking worse than when it was originally taken in. Their service advisers have been nice, but their service technicians need some help read more

Never buy a car from these people. they forged my wife's signature on two separate lease agreements. On top of that, the vehicle we are leasing never works. It has been at the dealership to be serviced almost more than we have driven it and they claim there is nothing they can do. If dishonesty had a face, it would be Sandy Sansing Chevrolet in Pensacola. One person in particular is especially dishonest and his name is Mike Sullivan. He lied to us about the capability of the vehicle, the miles on the lease, and various other aspects of the lease. Treat this place like a back alley you would get stabbed in. read more

My friend and I went to Sandy Sansing yesterday. She was looking for a used car after hers was in a wreck. Never in my life have I ever experienced an automobile dealership that does put the customer first. We highly recommend them. If you're in need of a used or new car you must make a trip to Pensacola and stop at Sandy Sansing Chevrolet.You will be so glad you did. The team that helped us was Damarys Martinez sales and Michael Sullivan general manager. Everyone was very helpful. Best customer service ever. read more

Sandy sansing should stand behind their used vehicles, I was told you can't talk to him on the phone, after several attempts I think they are right,they sold a 2014 truck to my my son and wife,and got my 5000 dollars, I will take them to court, and Roberta and Kelly Blackwell are terrible service advisors read more

How frustrating of an experience I have had with purchasing a car from here. Chris- sales manager at the used dealership was great to work with prior to purchasing the vehicle, and seemed to care afterwards but has since quit responding to me altogether. He said the GM would call me, but hasn't. Long story short- I purchased a car for my son's 16th birthday. I understand used cars and the "as is" world, but Sandy Sansing dealerships are reputable (so I thought) so after researching for months, we found the perfect car for him. The salesman struggled to text to Chris stepped in and helped. Again, great to work with and very responsive during that time. They informed us of two open recalls so I scheduled them with Audi. When I took the car to Audi (mind you, within two weeks of purchasing), they discovered major issues that "should have been caught" that would have caused this car to "be considered for wholesale instead of direct" and presented me with 8k in a repair quote. Obviously frustrated I reached out to Chris who asked if I purchased a warranty, I did not as it would have been an extra 3k and we had already saved what we could spend on buying his first car. I requested the intake report which shows their "46 or 47 point inspection" (without pictures which is strange) and the work that is done. Now, I'm not a mechanic but two hours from start to finish on the same day with the same tech working on a "47 point inspection" seems impossible to me, especially when you consider that the breaks were changed, both rotors and pads, the oil was changed (Highly dispute as one of the issues is a massive oil leak that has caked over and cracked the catch pan that has been there for a minute and also impacted the turbo thermostat due to this leak. It's visible from the hood and underneath if you know have experience, I do not.), wiper blade replacement, tire rotation, and some other odds and ends. 2 hours. All by the same tech. No pictures. It's been almost two weeks now, without resolution and my kid's 16th birthday has been sitting in a driveway because these are "critical fixes needed to prevent the engine from blowing" I've been patient and respectful throughout and have asked for help. I know that Mr. Sansing wouldn't want his dealerships represented this way as he cares about this community, but buyer beware of purchasing used vehicles here that get that big inspection and work done in two hours because when you just ask for help... you get nowhere. Very disappointing. We were preparing to buy a brand new Tahoe in a couple of months after this car from there, 100% not happening now. -Matt read more

"Worst Car Buying Experience Ever!" I would NOT recommend buying a car from this dealership. I purchased a car here, only to find out it needed $6,000 in repairs before I could even drive it home. When I raised the issue with the dealer, they had the audacity to tell me that I knew the car needed repairs--who buys a car knowing it needs $6,000 in work? This was a complete nightmare, and I feel taken advantage of. No help, no accountability, just frustration. Do yourself a favor and look elsewhere before making the mistake I did. Zero stars if I could give them that. read more

My experience with Tabitha Burchfield was very negative. She came across as extremely rude and dismissive in her communication. Instead of answering questions respectfully, she responded with unnecessary sarcasm and attitude. If this is how she treats potential buyers, I would strongly caution others before doing business with her. Professionalism matters, and I didn't experience that here. read more

Brought our Colorado in to check why the fan was still running when turning off the engine. Made the appointment for 9:30 am Monday the 8th, dropped it off around 6:50 am so I could get to work. After calling several times with no call back. Around 3:30 I got a hold of Tessa I asked her if they had any idea what was going on since our appointment was 9:30? Her reply 9:30 was just a time for her to do paperwork that was all. She stated she would check and get right back to us well around 5 pm we get a text did you approve the 1300.00 charge for the thermostat housing? REALLY So they have it all day Tuesday no communication until after 4:00 only to say oh we do not have the parts. Wednesday the same again we call many times with no reply. On our way to ice skating, we get ahold of a gentleman that states Tessa left (4:50pm) they have the parts, but the truck will not be ready until Thursday. So, then I let him know how dissatisfied I am with Sandy Sansing!! Surprise Tessa calls at 7:15 am Thursday the truck was miraculously finished in 20 minutes Wednesday night before they closed. Charging us 1045.00 for labor. Will not buy there every again nor will the family!!! read more

They were AMAZING! We had a problem with our rental car and were all the way down there from Minnesota. The helped us as fast as they could and were super nice! I would absolutley recommend going there! Big shoutout to everyone!! You guys are the best! read more

I bought my car here my experience was average until a weird salesman (not mine) somehow found my snap chat days later ,and then proceeded to post racial slurs about Asians , Russians , Hispanics and blacks!!!! What kind of company employs these type of people who are racist !? That is odd considering he has coworkers of other races !! And I do have a screenshot of him saying these things incase management wants to reach out and see for themselves . read more

Was able to drop off my truck and arrange a rental vehicle from Hertz down the road until my truck was fixed. I had a check engine light for a fuel sensor, I'm mechanically inclined but due to my hectic schedule it's easier just to have someone else do it. I also have a slow radiator fluid leak they were going to look for. They send you a link that shows when vehicle is being worked on, quotes for items that need to be repaired and completion status, though it seems to be inaccurate. They wanted $380 to replace a $65 radiator overflow tank that takes 30min to replace, so I declined that and will do that myself, but the fuel sensor requires more work to get to so I opted for them to do that. After 2 days I checked on status and it showed still being worked on but estimated completion date was day 1. I called around 9am to check on status and Roberta answered and was friendly and offered to check and call me back. Mind you I'm being charged daily for a rental, 6 hours pass and I haven't heard back from her so I call her again. Roberta states it's done and ready for pick up, were they not going to call and tell me? When I arrive she tells me they just finished working on it....... I thought it was already done? They said a sensor was dirty and when cleaned up and put back it worked fine with no engine codes now. When I got the bill it was $200 more than what I was quoted to replace the sensor which they didn't even do, when brought to her attention she changed it, but if I hadn't noticed I would have been over charged $200. Happy to have my truck back and glad they were able to fit me in on short notice, but communication definitely could use some improvement. read more

Sandy Sansing Chevrolet - 2015 Chevy Silverado 1500 - Auto Repair Near Me - Pensacola, Florida

Well, it's been about 2 months. We have never been able to get any response from anyone in the company. They sold us a truck with an engine light on, told us it was nothing and that they would fix any problems that it had. We even bought an extended warranty to be safe. FYI the warranty doesn't cover anything useful SCAM!! This place is a terrible dealership and Mr Sansing should be ashamed they are using his name! I would never recommend anyone use this company again!!! read more

After purchasing two extended warranties I have experienced the worst of service and servicing the warranty. I have bought extended warranties however when I have gone in with a warrantied problem I have been charged anyway!!! The sales department sells you a plan that the service department doesn't know how to carry out. This has been a terrible experience. They even recked my vehicle while in their shop. So, so bad... If I could post zero stars I would! Do yourself a solid in Pensacola and buy a Toyota from Bob Tyler. read more

Called them 5 times ,hang up on me 2 times. I am just trying to make appointment with them for a recall on my car. We have brought two new cars from them. And other cars off them for over 15 years. Never been treated this bad be for. read more

I've rolled this around in my mind for several weeks. As to whether I should even post anything or not. But I can't just let this go by. As most of you know, I work for chryslerdodge. For thirty five years. I moved over to milton dodge in 2010. Sandy Sansing bought the dealership in 2018. My whole career I've always tried to Be an ideal employee. Always trying to be early to work the best I could. In 2021 In july I was hurt on the job. Not of my own doing and I encourage them to allow me to use my own insurance to cover the expense of me going to the Emergency room and to see my own doctor but they refused because it happened on the property so I agreed. That meant I had to File it As a workman's comp claim. Because I had so many Doctor's appointments I had to take time off to go to, That meant that I was not at work at the dealership selling cars and keeping up my quota. So my sale suffered.They moved me to do inventory for a few months. But I guess They thought that I would eventually get tired of doing that and just quit, but I didn't, so they put me back on the salesforce and knowing that I would not be able to keep up with my quota and they Use that as an excuse to let me go. In September of 2021 Prior to my dismissal , i had a transmission put in my van , it's a 2002. What I did not know was they no longer make that transmission so they had to build one out of leftover parts in the factory. They did give me a three year hundred thousand mile warranty backed chrysler. Less than 10000 miles later the transmission has once again gone out. Now , because of the vehicle is over twenty years old , they refused to work on it.I Have taken it to other dealers and the same thing applies. Yet I have a Three year one hundred thousand mile warranty that nobody Will warrant. Now that I have settled up with workman's comp, Sandy SANSING Dodge refuses to talk to me nor will the service manager allow me to bring in to have it Diagnosed. Believe me this is not over. Now for an update, because I filed and settled the workman's comp claim Sandy SANSING people states that when things of this nature Are settled and their policy is never having other dealings with that individual. I knew something was up when Sandy SANSING would come in to the dealership his son and managers and snub me ( avoid me). So keep in mine, if you file a workman's comp claim, that will be the first day - of the last day you'll work there. Obviously workman's comp eventually works against you. read more

I purchase a 2024 Jeep gladiator-last week today I get my finance-papers in the mail they charged me for the full price not the price we negotiated-and they never deducted my trade in I called serval times no one answers there phone even the sales person I made the deal with so beware of this place So I think they just took my trade in for a freebie don't think so so if any other person had problems please advise me the Why this guy was named Scott and the sales person I dealt with was named Andy on Highway 29 and in Milton read more

i wanted a truck from Sandy Samsing, test drove truck. actuall kept it for the whole weekend. plugged my scan tool in and it had 3 codes that they were not willing to fix, but instead they offered me a warranty plan that would/might cover it. and they still wanted top dollar for it. Why would i buy a truck that i know have a problem that they wouldn't fix or go down on price. BUYER BEWARE! YOU HAVE BEEN WARNED!!!! POSTED 5/30/2025 read more

Reserved an appointment time multiple days in advance for an oil change. Got a confirmation text from the dealership that the appointment was good to go. Arrive at the dealership and tell them I have an appointment when they responded we don't take reservations for oil changes and it's first come first serve. The reason you make an appointment is so your time isn't wasted and mine was. Also don't let me reserve an appointment if it's not an option, seems like an easy fix. Do not recommend. read more

Dealing with Jillian McCoy was such a pleasure. After showing us the comparable trucks at her location she went out of her way to locate the perfect truck for us at a different lot. She went with us to that lot, taking time out of her day, and made the purchase as seamless as possible. Not being handed off made this feel like a personal experience and we appreciate all of her help. And we LOVE our new truck! Thanks, Jillian! read more

I am from Michigan and had AC issues serviced 3 times up north. Took my truck to Sandy Sansing and was properly repaired.

Took my car in to get repaired after a hit and run, the auto body repair shop gave me an estimate of 18 days to get my car back. Now it's been over a month and I still don't have my car and they were never giving me any updates and they still don't know when I'm gonna get my car. Only one person seems to know what's going on and I need my car and they keep lying about when I'll actually get it back. Communication is terrible with this place and they're not reliable. read more

So I was on the phone with one of the sells representatives and I was in mid conversation and he hung up like that's soooo rude bc I bought a 2018 Chevy camaro 1LT 2.0T and I was asking questions about the buttons. I wouldn't recommend going there they're very rude!!! read more

I am a 77 yr old combat disabled army veteran.. I acquired An appointment at 10:00 am on 8 mar.,I arrived and they took my car around back.. At 1230 am I was getting cold and went in the garage area (escorted)to get my jacket from the car.. could not find my car.went back to the waiting room, The TV was on and room was empty, I turned the channel to newsmax.. A news channel..The woman behind the counter came out and said NO news channels are allowed.. I said that's a stupid policy.. Suddenly I was surrounded by half of the staff, It was now 1:15 pm and was threatened by the service manager of calling the police on me.. My car was still hidden on a back lot and I have had it with these woke type of businesses .. I said give me my keys I've had enough read more

im so mad sandy Sansing Chevrolet in Pensacola did Me wrong brought the car on march 4 noticed the oil leak 3 days later and found out it had no coolant and bad codes took it back to get fixed 3 weeks later it was suppose to be fixed got home the oil leak was worse took it back they told me I couldnt get no refund or no loaner and come to find out the car have not been funded American credit finance didn't even fund the car yet cause it needs to be fixed the General Manager Michael told me if he knew about it I would have been had a loaner then when you call you can't talk to anyone and the girl Jaqi that sold me the car do not even respond and walk right pass me when I am at the dealer now like I'm not there looks like I'm going to have to start taking legal action had to drive a whole hour and a half 5 times for nothing so now I have a loaner only for 5 days and have to bring it back tommorow April 4th is my birthday and I still don't have the car I paid for on March 4,2025 I was lied to when i brought the car Jaqi told me nothing was wrong with the car I have all the messages that she sent I was robbed for a lemon never would have thought it would happen at a major car dealership like this they know if this was to happen to anyone they loved they would be mad to so wrong i worked hard for that money i asked to see paperwork of what have been done to the car still nothing I paid for that car ford edge 2017... CW i will not refer them to know one and when i call the secretary dont even listen to what im saying she just cuts me off and sends me to someone answering machine they just took my last money i had and stole it read more

I would not recommend this dealership at all They are overpriced went saw same truck and close to 2,000.00 less purchased price and they said they wouldn't match it. Shop somewhere else save your $$$$ There retail price was almost 8K more than dealers really same truck Just want to sell make commissions or sales and seem nothing about anything else RUDE read more

The lady that answers the phone is extremely rude and cuts off customers trying to express their concerns/what they are calling for. She ruins it for the whole business and we will no longer be doing business with them. Bought one vehicle from them and won't be buying another with them because of her. read more

We took our car to get the muffler checked out after fixing something else on it a month ago for $500, and they quoted us $10,000 for a 2014 Chevy Equinox to be repaired and told us we could trade it in instead to be safe. Thought it was weird...didn't run out of oil but said we needed to replace exhaust, engine, and muffler, for $10,000. So I took it to Meineke, they told me nothing is wrong with the engine, you just need to fix exhaust and fix the muffler, and they did that for $900! Thats a huge difference. HUGE! So all that tells me is Sandy Sansing is a SCAM JOB!!! Tried to get our vehicle to sell it for even more than they would give us but make us believe that it was worthless. I have always trusted dealerships, but after this, they will never see me again. Be careful people....always get a second opinion, I can assure that I am not the only one they have tried to scam. Sandy Sansing Chevrolet = SCAM read more

A friend of mine put down a deposit for a truck he was going to pick up this coming Friday and they sold it to someone else for more money and you haven't even given his money back to him. Worthless and greedy company. Shame on you for how you treat your customers. I even on a vehicle from you as well. Won't be buying another one. read more

What a terrible experience with this group. Put me in a Chrysler 200 and I traded in my Nissan. Three weeks into driving the vehicle, I'm called by salesman and told the financing didn't go through and to bring the car back. After returning the Chrysler, I was given my truck and sent on my way. They never put the truck back on the registration and now I'm headed to court after spending a night in jail because of this. FU Sandy! read more

Sandy Sansing Chevrolet - Auto Repair Near Me - Pensacola, Florida

guess your ratings are higher than they should be since you delete the negative reviews. My daughter was in three days ago and tried to return a car 10 minutes later in tears because it was too powerful for her to drive and she was pressured into it. Then she finds out the car was in an accident you never disclosed to her. And your car salesman wow that's all I can say! telling her he knew she was a waste of time and the other sales people didn't want to deal with her and she should be a woman and be an independent thinker and know her own mind what the hell is that. I am going to blow you guys up on social media and everything else for your shady practices for not disclosing an accident oh and you charged her more than the cars worth she found out from other dealerships. Seriously 10 minutes later she came in crying and you guys wouldn't do anything you're terrible. She would have paid to get out of the contract and get her old car back... And Tyler Conley your a horrible person pressuring a young girl into buying a V8 Camaro when she tried to leave a few times and you just kept saying I thought you were a woman who knew her own mind be an independent thinker and I knew you were a waste of time. Guess you didn't want to lose that commission huh ! The Better Business Bureau social media and every family member and friend I know in Florida is going to hear about this. You could have done something you could have made a thousand or two whatever but you wanted to be greedy and nasty putting down a girl's self-esteem towards her into buying a car that was overpriced and in an accident you didn't disclose is messed up. This is why salesman and car lots have a bad reputation people like you read more

Horrible dealership! Bought a used car and 2 weeks later was burning and leaking oil. Pushy sales staff that only care about making commission not getting you into the car you want. Most recently after trying to get a bill of sale has been an absolute nightmare. No one can be bothered to answer the phone or voicemail is full. Been trying for a week now to get a hold of someone and have gone to the dealership twice. Both times I've been told tomorrow or the next business day we'll get it for you. Still no one can be bothered to call back or even simply answer their phone. I wouldn't recommend this place to my worst enemy! read more

Picture this... you search for two weeks tirelessly to find your wife's dream car... spend hundreds of hours attempting to get financing lined up then you finally get the one ... so exciting and happy... the car dealer lines up financing and holds the car for you get the money together for a down payment make time to drive 4 hours to get the car... you get to the dealership and take this wonderful gift for you and your wife's 7th anniversary for a spin while the loan officer gets paperwork ready to sign!!!! Wow exciting huh!? All this hard work is paying off whew life is good!!! Mercedes Benz 350 convertible... Can you guess what happens next! They say they need to ask just a couple questions more about financing... ooops sorry no car... soooo sorry... Well, the gift of easy and accessible to EVERYONE ADVERTISING IS GOING OUT ON YELP TO MAKE REPARATIONS IF YOU DONT read more

Sandy Sansing Chevrolet - Auto Repair Near Me - Pensacola, Florida

Came in prepared to pay for a full break service but received a phone call after they checked the breaks saying that they only needed the breaks to be flushed. Instead of just taking money for something that wasn't needed, they were honest and saved me $250. In addition we were running late after having the truck serviced. We called to let them know we were going to be late. They worked with us to provide an option to pick up after hours. Great service! read more