When you call up; instead of saying "bring it in"or "I'm not sure" or "I'll have to look into that and call you back" they just say nope we don't have it. But website shows they can get it. When a customer calls to procure an item that you have in your system and you tell them nope we don't have anything like that.. In customer service you have to be a problem solver, you can't just stick your hands in the air and say I give up at the first greeting. Not a good experience with Alan. I was very polit but he is not interested in helping customers. The other guys are pretty helpful most often, but John at Oreilly will make sure you leave satisfied that he has done all he could to help. read more