These guys are a joke. Complete shade tree operation. Untrained staff with ZERO customer service.
Firstly, the lady behind the counter, Lori, doesn't know a crescent wrench from a crescent roll and has absolutely zero customer service skills.
First vehicle I took to them sat there for 2 weeks. After not getting an update, my wife called them and Lori's excuse was that they had the keys on the desk, but didn't know what vehicle they went to. Rather than going out into the parking lot and hitting the panic button on the key fob, they just waited for us to call. 2 weeks front brakes and a mass air flow sensor. Furthermore, after replacing the mass air flow sensor, they hooked the computer up to clear the code, but they never checked to ensure that the sensor was the problem. After having the codes read by an independent party, I learned that Burroughs didn't fix the problem (and charged me a premium to boot)
I gave them one last shot with my truck. Called and got an appointment from Lori 2 weeks out (it was the closest appointment she claimed they had). On the day of my appointment, I dropped the truck off without issue. The man behind the counter took my kets and checked it in. A few hours later, Lori calls me and rudely leaves me a voicemail that my appointment was they day prior and that they couldn't get to it for a few more days. I just told them to leave my keys in the gas tank door and I would be by to pick up the truck that evening. They then locked my only key in the truck and then complained about having to jimmy my door.
Avoid this shop like the plague. read more