You never know what someone is going through,if you're going to be in customer service learn how to…read morespeak to people.i walk in to do a return and the registrar near the door was where I was,last Saturday my mom came and did a return and they looked up by using her card going month to month.i walk in today and all of a sudden this policy just changed..the other lady over heard and was just being nasty in her tone of voice...omg what do you know the women found my purchase...after all that bitch well now you lost a customer have a nice Friday

Great selection and well-maintained store. I have found the staff to be uniformly helpful and…read moreaccommodating. I have become a "regular" there ... either shopping or returning (or both). It's my go-to store!

I wish I could give Diane & Co. more than five stars. For over 14 years, Diane, Kim, and Chrissy…read morehave been the secret behind every special occasion for me and my three daughters. What sets this shop apart is their sheer expertise. This isn't the kind of place where you just pull things off a rack yourself; it's a personal boutique experience where you put your trust in the experts. I can't count the number of times I've walked in with one idea in mind, let them "do their thing," and walked out with a dress more stunning than I ever could have imagined. They have an intuitive sense for style, body type, and fit that is second to none. As a fuller figured woman that lacks confidence, they have never let me down! From the initial selections to the final fitting, they ensure everything is absolute perfection. Thank you, Diane, Kim, and Chrissy, for over a decade of making us feel beautiful and confident. We wouldn't go anywhere else!

I visited Diane & Company while shopping for a mother-of-the-groom dress, specifically because they…read morecarry a designer I was interested in. Prior to my appointment, I even contacted the designer in California and was told that Diane & Co should at least have fabric swatches available if I decided to order through them. When I arrived for my appointment, there was already an uncomfortable situation unfolding in the store involving another customer and a disputed sale. While I chose to overlook that and proceed with my appointment, the overall experience only declined from there. The owner greeted me abruptly and, after I showed her an inspiration photo, immediately told me that a ball gown "would not look good" on me--an unnecessary and unprofessional comment. I then worked with a sales associate, who informed me that the dress I was looking for had just been sold. She proceeded to bring out two heavy, winter-style gowns that were completely inconsistent with what I had described (a formal summer garden wedding) and in a size (16) that did not match mine (4). Despite being told the store carries thousands of dresses, I was ultimately told there was nothing suitable for me. Given my budget of up to $3,000, this was both surprising and disappointing. Having worked in the retail and service industry myself, I can honestly say this was one of the most discouraging and unprofessional shopping experiences I've had. I left feeling dismissed rather than assisted. I ended up going to Emily's Boutique, where the experience could not have been more different--welcoming, attentive, and ultimately successful, as I found the perfect gown. Based on my experience, I would not recommend Diane & Company to others looking for a positive, customer-focused shopping experience.

Opened in 1990 as a sprawling punctuation to the high water mark of 1980s mall culture, the…read moreFreehold Mall is a time capsule to an era where hours could be incinerated wandering aimlessly waiting for that Panda Express carbo load to finally force you back into the Chevy Lumina and that return to your quarter acre suburbo homestead for a nap. Sure the anchors have changed in multiples as Sears evaporated before Nordstrom and Jeans Country surrendered without a shot to Old Navy but the hub and spoke deficit spending habitrail configuration remains intact requiring a frequent pitstop at the "you are here" navigational kiosks. It's absolutely pointless to tell anyone to meet you at the nondescript Aldo or Aerie since I have no idea what those stores are. Maybe I'll just have them follow the vapor trail to Perfumania. Stores change so often and the layout is so disorienting that it feels almost casino-like in the absence of night versus day. Every once in awhile I check in just to take the temperature of brick and mortar commerce but honestly, it's never been the same since Swiss Colony and Spencer Gifts took a powder. Four stars for the nostalgia... now where the hell did I park that Lumina...

Its been 2 weekly visits when I noticed once again no wipes in the children's play area. In a…read morerecent post, management indicated they would be more observant and since they have not, I went to the office to request wipes. The representative indicated she would notify housekeeping and in about 30 minutes wipes were replaced. I would urge management to pay more attention to this high risk area with so many small children and their parents. It's the parents who are spending money at the mall so please be more respectful.

If you are lucky you can get a great deal! I was looking for some sneakers today and wish they had…read moresomething I liked. There were tons of my size 11, which was nice. Prices were pretty decent and many that were 25% off. I'll keep checking back because I'm sure inventory changes quite a bit. They had tons of clothing for men, women and kids as well. You just gotta go inside and check things out. There were bathing suits too.

I like this place a lot. Currently the sale is 50-75% off. I got a shirt for 74 cents which is…read moreunheard of and amazing!!! This place was organized and clean and had plenty of stuff for sizes small to large. If your a big guy like me they only had 2XL or XXL. Great staff as well

Terrible costumer service. TERRIBLE RETURN POLICY. I will think many times now before buy anything…read morefrom Zara.

The fitting rooms always seem to be closed at this location. It's extremely inconvenient. I asked…read morean associate and she said I could just buy the dress and then go try it on at Forever 21 and then come back and return it if it doesn't fit. I don't know what the reason for this is, but there has GOT to be a better solution. They were not understaffed either. I'm really perplexed. It's a shame because I love Zara, but it makes me not want to shop at this location. I hope they fix this issue! (This review was written as of August 2023).

Fantastic. Seriously. I was just walking by and saw the store and thought, why not, I've heard the…read morecommercials. What I didn't know is how amazing their sales process is. This isn't my first rodeo in a clothing store, but my god, how great was this! Wish I remembered her name, by the rep showed me a variety of options, knew her stuff, surprised me by the size I needed (punchline, it runs a little larger on me than some brands), presented awesome sale options, found EXACTLY what I needed, and I was THRILLED with the whole experience. I'm coming back for sure!!!!

Brian and Reena were extremely friendly. I hadn't heard of the store before and walked in to get…read moresome information on the clothing and history of the company. They let me have a free water bottle. Definitely recommend shopping here

Schlock to the left of me, schlock to the right -- but here I am stuck in the middle with you. I…read morecan name that tune in one note. Think of the crumbling Sears department store chain, take one of their vacated stores and fill it with cheap disposable clothing and you have the essence of Primark. The dated retail monstrosity of Freehold Raceway Mall has never been a personal favorite but the absolute dishevelment inside Primark makes the rest of the place feel like Rodeo Drive. Shelves... why bother... just dig through the threadbare rags on the floor. Hey, there's a really nifty polyester sport coat I can wear to my next arraignment. I saw it first clown, give it back. So, you wanna play rough... You get the picture. Just having the jacket on for two minutes compelled other shoppers to spontaneously give me money. Why bother with a tin cup. I never thought that any retailer could be worse than Sears but Primark certainly has aspirations to that fetid crown. Two polyester stars.

Horrible customer service. I was really surprised how disgusting the supervisor Pam reacted when I…read moreasked if I could purchase a garbage bag instead of spending $5.50 on a reusable bag. The store was out of .10 & $1 bags, I came here to buy close to $200 worth of socks to donate and was treated so badly that my husband and person checking out next to me gave me a look as if in shock. It was horrible! Pam the manager was mean and unprofessional for a request that has been granted in the past -- a simple garbage bag, which I offered to pay for. I'll be going elsewhere from now on to pickup donation items.

went Quails in freehold to check out suits for my son's wedding. My husband found one in which…read morethey said it needed to be ordered. My son also purchased a suit for his wedding which they had in stock. Quails sent my sons suit to be tailored and ordered by husband. No one got back to us when they would be in, so We called and they informed us my son's suit was done but my husband's suit was on back order My husband had to call numerous times to see if it was in and no one knew what was going on. With the wedding only 2 weeks away we had no choice but to cancel the order and get out money back. Once we got to the quails in freehold, they had no idea what was going on and couldn't off another solution So at that point we just got our money back. I Would not recommend going to quails They are unprofessional and also not dependable

I was thinking of buying some suits. The three-for-one offer advertised by Quails seemed too…read moretempting. So -- mostly for laughs -- I went to check it out. I found two suits and a tux I liked. Usually, three for one means that you pay for the highest priced suit and the two others are free. Simple enough. So I'm about to try on the suit and I ask what the total price would be. Came out to something like $560. So I asked: How'd you get that number? Well, the manager -- who, incidentally wasn't wearing socks even though this is a dressy clothes store -- says: we add up the price of all three suits and take the average. How's that three for one? So, I say, that's not what the sign says. "Yes it does," says he. "Bye," says I. I didn't check to see what it would have cost if I paid for the highest priced one and the other two were free. But this seemed like a shell game. See if you have better luck. At worst, you'll have a half hour of laughs and the salemen will waste their time.

In desperate need to upgrade my bras because my fit felt a bit off…read more Daphne was so helpful measured me and found out I was wearing the wrong size she offered several styles and ended up with a few that were on sale! Happy with my purchases glad I decided to get them from Soma good quality bras

The staff are very patient and super helpful. Salma and Tiffany spent A LOT of time finding a bra…read morestyle that would fit me comfortably. I'm very pleased with my purchases. Thank you ladies!