I haven't shopped at Burlington in so long the name was still "Burlington Coat Factory". The chain was really popular before we could find everything online. One could always find beautiful coats. As a child my mother would take me there when Hudson's didn't have what we wanted. Anyway, looking for a simple black dress for layering, I went to several area stores and found nothing. I decided to stop into Burlington. While there basically were no dresses, I did find lots of black pairs of pants and skirts. I also noticed plenty of body care items, tchotchkes, purses and handbags. I also noticed many men in their section, which was seemingly fully stocked with items. In general, the store was no where near as stocked with goods or filled with customers like it once was, but I will definitely put it back in my rotation and shop there during times where I'm not looking for anything specific, but just want to be surprised. read more

LOYALTY member who purchased an item from a store whos dressing room was closed (like half of them in the state are all day long and all of them are after 9pm) with rewards meaning i could not try an item on without getting indecent in public. So I return two days later with the item to be told no matter whether I exchange or return the item I cannot apply the full value spent towards my new item. When I asked how is that possible when you can't try items on in store no one had an answer for me. The employee then radio'd for a manager for the second time and the first response was the security guard making jokes about the situation. No one came until the employee physically left her register to get the then manager on site who was no help. She had the smart comment our dressing rooms are open right now. Then I had to inform her, but half of the other locations isn't like the one on the receipt or they are roped off and the employee added that they are also closed at night so they could prepare for closing the "acting" manager said well im not even the store manager so it won't let me and im not sure it would let them but you can come back again tomorrow. Come back for a THIRD time, for a maybe? That's how you guys treat your loyalty members?? I guess I'll have to strip down to my under wear in the aisles in the future to make sure something fits ... smh read more

Dirty, unkept, unorganized and restrooms unsanitary. Endless lines and understaffed. Will not return.

This place is always a mess every time I come here. This is how the store looked last night. Every aisle was like this. It's like they got new merchandise and just throw it on the ground . Do they not have a stockroom or carts these items can sit in? This is outrageous LOL read more

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If I could leave no stars I would. This store looked like an isolated tornado came through. If you have no idea what you are looking for then this is the place for you as nothing is organized and you won't find anything. Good luck in this store. read more

Burlington - Cosmetics? Women's shoes, hard to tell when they are on the floor. - Department Stores Near Me - Dearborn, Michigan

Friendly staff, store was a bit of a mess. But I found some good buys! It's a pretty big Burlington compared to some of the other locations. Cleanliness 1-5=2. Deals 1-5=4. Customer Service 1-5=5. read more

I just come from Burlington department store. Security was not at the door when I went in and I shopped. I found pants and bought them. This security guard wanted to check my luggage and went in my things and found nothing I want their names and video of altercation I am Nadar HOPKINS MINISTER read more

This burlington is very unorganized. The lines are very long (40 minutes wait). It's very hard to find what you want. In the holiday season, they do have a variety of brands here read more

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This place always looks like a tornado ran through it! Nothing is in place. Clothing all over the floor getting dirty, packaging has been open. You have to be in the mood to go on a scavenger hunt! read more

Good prices, smiling staff, quality merchandise and easy excess. Its always good to visit burlington as you always find something which you usually dont need but you want. This one is a good store and usually you'll see families all around so good place to take your family. read more

Burlington - Department Stores Near Me - Dearborn, Michigan

Holy crap this place is a hot mess. Is it cheap? Yes. Will you find better deals than TJ Maxx? Yes. Will you have a panic attack trying to find anything amid the chaos? Likely. Will you wait 20 minutes to check out? Yes. I saved some money but lost some dignity. Not sure I'll ever go back to Burlington Coat Factory. read more

First time at any Burlington Coat Factory. Cheap prices hence the 3 stars but the place is a mess and the lines were long! O_O If it weren't for my friend I would have left right off the bat. read more

This store is a complete and total disaster. Staff is horrible. It literally looks like a tornado hit this place. Complete mess! I've never seen anything like it. What the heck is going on?!?! read more

Poor customer service! Manager right up front..line stretched halfway across store with only 2 register and when i asked him to call for more cashiers he told that he thought he had all the cashiers he had available already up there....4-5 minutes later a cashier FINALLY called for additional cashiers to the front; called out their names over the PA system! Prime example of POOR MANAGEMENT! I should not have to pay for a longer time than it took for me to shop for my items being purchased!!!! CUSTOMERS WERE IN THE LINE JUSTIFIABLY COMPLAINING ABOUT THE WAIT! read more

I called Burlington a few days ago, regarding their price-matching policy. Online it states that they will match any competition's price, so long as it's the exact same product. I called to double check that they would match any price I found (my crib bedding set is $40 cheaper online at babysupermall.com but they have the set in store) and the customer service rep confirmed my question, and told me to just print out a copy of the ad, and they could match the price, no problem, no questions asked. I drove out there today, copy of the ad in hand, waited in line for like 15 minutes, and the clerk refused to match the price. He called over the manager who just said "no". I asked why they told me they would honor the price match when I called two days earlier, and he shrugged, muttered something about only matching prices with Target ads, and walked away. Bad customer service! Don't tell a customer you'll match a price if you aren't planning on it. read more

It's my favorite store out of all to shop at for my clothing, shoes, gifts, for men and women and kids and babies!!

Bruh they told me I couldn't sit on the bean bag lady just came up to me she was like "excuse me you can't sit there" like bro I'm not bothering you overall clothes and prices are great read more

I've never left a review for a department store and will probably never do so again but I can't not review my experience today. I love Burlington Coat Factory. Went to this location today to buy a new winter coat because my current coat has a stain on it. It was a disaster. Nothing was in the right spot. If you've been to any of these stores all the smalls are together, all the mediums are together, all the larges are together, and so on. Not at this location. Everything was mixed together. My husband went looking in the men's section and had the exact same issue. I literally googled another location and went there instead. Very disappointed in this location. Had today been my very first time visiting a Burlington, based on today's visit I would never go to any location. read more

They don't let you take buggies out the store. I bought a big stroller and am not able to carry it out the store because it's too heavy and they don't accommodate. Why sell big products if you don't have any means of getting it to our car. Be like other stores and either get the buggies with the coins where u pay or put a deposit to be able to take the biggie and bring it back. Terrible. read more

The wait in line 30 to an hour I don't care how cheep the stuff are id rather pay full price somewhere else then to wait in line for an hour like a dumass read more

¡¡¡Burlington Coat Factory Stole My Money!!! This place in particular is a garbage dump and the employees have garbage dump moral. Tried to return a pair of pants that I'd bought two days before. I had the receipt, they have the transaction on camera, but their system "won't allow me to be refunded for the purchase". 20 minutes of waiting and they foist a gift card in my face, after shaking my hand and telling me that, "they'd take care of their system error". I was not pleased, but I looked again through the random piles of coats (all on the wrong size indicator hangers) strewn about like it was ready to be set ablaze in a coat bonfire (because this store is so poorly organized). So now I have a credit for a company I gave a chance to with my money, but now I despise them and would rather donate the gift card to a single parent that could use the money, rather than EVER deal with a corporation that hires and trains their employees to be such double crossing filth. ¡¡¡Burlington Coat Factory Stole My Money!!! read more

Worst store ever and employees standing around doing nothing and chatting, very unhelpful garbage store, when I asked for help they all looked at me like I'm crazy or something, never again read more

Burlington - Big mess - Department Stores Near Me - Dearborn, Michigan

Disgusting place. It is not versatile. I don't know who goes there but they don't seem to know to put things back in the right place and what does the staff do? Seriously! They need to change everything from the start. Proper management, proper staff! And please bring more collections like the other Burlingtons. read more

Place is completely unorganized worst staff don't clean up the only Burlington I would recommend is the one in warren and or the one in Sterling Heights read more

They have something for everyone here. I like to come here for accessories, socks, and clothing. Name brand stuff for a good price. Only thing I don't like too much is some areas are always a mess and checkout can be slow, but other than that its worth checking out. read more

the place is a mess, very bad customer service, people working there have a lot of attitude, not worth going there I think the top store manger should open there eyes on this store, before where it heart them the most 'there wallet' read more