This is probably an unfair review, or maybe it isn't...you decide…read more
My husband and I came here through word-of-mouth from my husband's coworkers who have the same eye care insurance. Booking the appointment was fine.
Minor point, they don't run like clockwork, even though the name is "eyework". It says eye not clock. You should check their lunch hour and decide if you want to be standing in the cold or not while waiting for their lunch over to end. What is cold anyway in the Bay Area? This isn't Colorado. In Colorado, they would open the doors earlier to let people in from the snow.
Doctor was fine. My vision went from -8 to -10 in two years. I'm thinking I may need to start learning braille. (Spoilers, no I didn't go get a second opinion.)
We picked out frames. I am mightily blessed with a wide face and a flat nose, as in I don't have strong nose bridge. The workers reassured me that lots of customers have my style of face. Great. I picked out a pair by Oliver People and paid $800-1000 for my frames. This is San Mateo, right? People love chucking money at the sky. For me, it's because it was one of two pairs designed for women* they had available that would fit my face. Did I choose the more expensive pair? Sure I did, because I thought it would be more comfortable and I liked the color.
This is the worst pair of eyeglasses I have ever owned. And by this point, I've owned probably 25-30 pairs of eyeglasses. The titanium is nice and light, so yes, it is more comfortable; I don't have any pain at the temple or behind the ear lobe. But that's because the glasses is touching my skull in 4 spots - the two nose pads and two tiny spots somewhere on my ear. The frames aren't touching anywhere along my temple. Does this sound great? Maybe, until you realize there ain't nothing holding up this pair glasses. No friction, at all. Stupid, stupid design.
I've got bad vision. (I want you to know, I am censoring a lot of curse words to keep this family-friendly). So the lens is heavier. What does this mean? Well, that requires a knowledge of gravity. You don't even need college-level knowledge of gravity. The weight of my lenses pulls the glasses down. If I were to look down at something, say a book, or maybe I'm painting something, maybe I'm tying my shoe. My glasses fall off my face. I was literally in the middle of painting something and I got so frustrated I stopped in the middle to write this review.
When I turn my head sideways, and the glasses fall off sideways, the eye pads poke my eyeball. STUPID. And my husband likes to point out, "That's $1000 for you".
Also, adjusting the titanium is STUPID. It's "fragile" so they can't actually adjust it (even though the girl who helped me with the frames said they could).
The eye pads are adjustable...except here is another STUPID thing. The glasses weren't adjusted when I picked them out. The girl marked the lens which is information used by the company making the lens to match it with my prescription.
Well...they adjust the glasses afterwards, so the mark is off now. STUPID. So my vision isn't improved while driving. I've noticed that I have a harder time driving with these new glasses. It's fine though, since I mostly drive in areas I'm familiar with; I don't need to read signs so much. Maybe I'm wrong, but I can see the same with my old pair if not better. And my prescription on that pair is -8.
To their credit, they were helpful in doing what they could with the glasses. But there's only so much they can do.
So here my main issues
1. The glasses weren't adjusted prior to marking the lens.
2. Likely inexperience with high prescriptions, low nose bridge, wide face, etc.
Pros:
The staff are friendly, it was easy to book an appointment.
Verdict: I'm going to go back to my old doctor, even if it means paying toll and driving 45 minutes one way for an appointment and then again when I pick up my glasses/contacts.
*Women glasses: they're as stupid as women's clothing: Overpriced and not functional, or sometimes worse, they give the impression of being functional, but sometimes those pockets or drawstrings are just for show.
In the future, I'm going to pick out men's glasses. They're more affordable, no fuss or frills, and they're also wider. But do the people who make this profession think about telling the customer that? Either they don't know...or they want your money. Go ahead San Mateo, throw more money into the sky. That's how you got rich, right? By spending and spending.
