I am so impressed with this store in Grindelwald! My daughter and I ran into the store from the rain and discovered that they had a terrific selection of clothing and other items. The staff was really helpful and showed me a number of options for the rain gear that I was considered buying. I didn't end up purchasing anything and they were still super nice to me on my way out (a very different vibe from what I had otherwise experienced in Switzerland and Italy).
After I had returned to the states, I regretted not buying anything and took a chance and contacted the store through their website. Kim responded right away via email and helped me pick out several items based on pictures posted on the internet and even just based on my recollection/description. She went out of her way to help me find the right products and sizing and to shape the items to me. She even included a free keychain. Wow, I was very impressed by her interest in helping me out. Kim followed up to make sure I received the items, which I did with no problem.
I highly recommend this store for selection and customer service! read more