It's quite frustrating when the online ordering system went down and you have to schlep two small children into a restaurant during covid to make an order (there's no phone number hooked up directly to the location it's forwarded to customer service only) to wait for the food, get home to find part of your order missing. Partially negligent on my end for not checking but when the server reassures you everything is in there, off you go. No way was I going back, reached out and was connected with Ms Geneva. She was excellent, explained to me that it was a new location with new staff so some kinks had to be worked out, understandable; I'm in customer service myself. She was soft spoken and kind hearted, genuine and sincere, even going as far as inviting us back, we've been so busy after 1+ months I was able to return. All the staff were on point, everyone was diligently working and the store itself was very clean and organized. Very busy, but no one seemed overwhelmed. I even had an opportunity to meet the woman who I spoke to on the phone, she was not sitting in a fancy office taking call, she was behind the grill busting her tushy pushing out orders along her team. I was very impressed, I wish this location well and lots of success in the future, can't wait to return time after time with my family! read more

Customer service is terrible. Every time we go we have bad experiences with the workers. The food is great but workers are so rude and disrespectful read more

$40 for two meals and you can't remember the sauce? Skip it. Ordered a burger, chicken strips, large fry, regular onion rings, regular shake and small custard, on line. Came with zero sauce for anything. Never again. read more

Amazing service with the new administration, the food was perfect and the staff very friendly my family was so happy in this store. I'm back again ..!! read more

Placed an order with Uber eats for 2 burgers, 1 large fry, and a Kids Chicken Tender meal. order arrived with the burgers and fries but was missing the kids Chicken Tenders and drink. it did have the kids fries. when I called burger fi and spoke to the manager, she had the nerve to tell me I was lying and that they did put the tenders in the bag. Although the bag was sealed there was no tenders and even went on to say that the driver probably stole it out of the bag. Unbelievable for about $1 worth of food they couldn't just admit their mistake. no wonder this place has 2 stars. will NEVER go to another BurgerFI EVER! horrible management read more

This burgerfi really is nasty. I was starving so I decided to order something frm here. I got burgerfi burger and ppl say when you're hungry everything tastes good. Well not exactly. Meat was so bland, no taste at all! After 2-3 bites I threw it out. I was so disappointed read more

I love BurgerFi! I was thrilled when I heard that BurgerFi was opening here in Boca! I remember eating at the one in Delray, but it was far from my home. I've been a huge BurgerFi fan since 2017. The Food is amazing, the service is awesome, and the frozen custard is delightful! I highly recommend coming here! It's really good! read more

I went there today with my kid. The cashier was very helpful and patient with us trying to figure out what we wanted. I'm not sure what her name is but thr receipt said Marlowe. The food was really good. I tried the Texas Hot Dog for the first time a I really liked it. The fries were really good too. read more

Sadly this location failed us today. The single star is for the cashier was was very attentive. The burgers lacked flavor and were cold when served as were the French fries. Hopefully the proprietor of this location will address these matters. Good luck. read more

Insanely disorganized! The wait for food is longer than going to a sit down restaurant. The only time it's ok to go to this location is when there are no other customers. Even then there's a good chance the wait will be very long. Even when we as a family have gone just for ice cream the wait is unacceptable. Last time we were there was the usual experience and I watched as what appeared to be a manager/ possible owner sitting at a table having a talk with another employee as chaos was occurring throughout the place. I think the food is good but I will not be going back. I'll stick to other locations. read more

The worst service and no cares. Totally overpriced. $15.42 for a burger, fries and half ass soda choices. Yikes. Missed the boat folks. Still waiting for my rip off chow. !!!!!! read more

Food is ok but 20$ for a hamburger combo ?? & they ignore you when you ask for 1 bbq sauce because its extra 1$

I happen to love this location. Never had a problem. Food is always good. The manager Luis is very caring and passionate about his customers. read more

Wow, what a wonderful experience... The service was awesome, our assistant was Brad, really kind man and helped alot, i look forwsrd to coming bsck here... GREAT JOB BRAD read more

charging $12 for the same plant based burger burger king has for half the price is pretty fuxking bold of burger do considering i'm gonna get the same crappy service. what a joke. read more

I really wish I can give less than a one star review. I went in this afternoon for lunch to pick up my to go and I was waiting at the counter for someone to help me for at least 5 minutes. When someone finally came to help me, the guy came up with a lot of energy and a white substance under his nose. I simply asked what the hold up was and he replied "don't worry about it". He continued to give me attitude for the rest of the time and I will not be returning to this location. Food was mediocre and was overall expecting a better experience. read more

Mia and Jaylianah gave excellent service ! So friendly and professional! Made our BurgerFi experience great! The manager was also very nice!

The Boca Raton Burger Fi at Uptown Boca is without a doubt the worst run restaurant ever. There is always lots of workers but they are on break at the tables or chatting to each other behind the counter. The lines are long and the food takes too long for fast food, but that's because the workers aren't working. On all my past experiences: the tables are dirty, condiments not refilled, they ran out of straws and garbage overflowing. Go eat somewhere else if given a choice. I've previously written to corporate office instead to give them a chance to fix things but they ignored me. Maybe this review will wake them up. read more

Absolutely disappointed and disgusted! I went in to pick up an order for my family on Sunday. My milkshakes were not ready so I'm waiting, a woman walks in and comes up to the counter. She said you gave my husband the wrong milkshakes. Jokingly I said to her, those look like mine! So the girl behind the counter took those milkshakes and about two seconds later turned around and told me "here are your milkshakes!" I asked her if she's joking! She attempted to give me milkshakes that another customer had possession of outside of the building for who knows how long of a period of time as they were all melted and gross looking. I asked for a refund at this point. The manager who refunded me seemed so unbothered and unapologetic about this. I am literally so disappointed with BurgerFi. I tried calling but no one ever answers the phone! One would think the first part of training in a fast food restaurant or any food establishment is food safety and The fact that other customers should not be touching another customers food ever, especially with Covid still around. Your delicious burger are not worth me not knowing if my order was given to another customer before me. read more

This is my favorite location! Super efficient, the fries are always perfect. The staff is always very friendly.

Visited this location at lunchtime, but left with no food. Went to take out burger and fries. No employee was at register or behind the counter. Employees who were cooking looked at those of us on line but said nothing. Employees even walked behind the counter into the kitchen but didn't acknowledge that people were waiting to order. I finally gave up and left to go to a deli where they appreciated my business. read more

Mia and Jaylianah are excellent employees who have great costumer service. They were super kind and helpful when taking my order and serving me. This BurgerFi is a well staffed place and would 100% come here again. The food is also great. read more

It took 14 minutes to make a ceo burger that had no bacon in it. Meat tasted a little greasy and stale. I felt like if I were to go to Wendy's and get a baconator I would have a better tasting burger for half the price I paid for the ceo ($14) with soda and the service would have been quicker as well. read more

I loooove Burgerfi, Don't get me wrong... but this is the WORST trained store!!! NO ONE inside seems to know what they are doing!! 45 min to wait for 3 milkshakes? The staff wonders around like lost chickens... someone get this store some HELP!!!! read more

Just a terrible experience! A lot flies, dirty tables, burnt fries...over all, this place is very consistent, it's terrible in everything! Don't waste your time and money like we did!!!! read more

So many flies inside and outside, I had to run to my car just to eat my burger without being attacked

Very unsafe I watched as a customer returned a opened burger to the manager who then remade the same burger on the same table as the new burgers. The manger then touched all the other customers burgers with the same gloves she handled the open burger with. Unsafe and they seem to not care and are not enforcing any social distancing or masks. The guy next to me has no mask and 2 feet away in line. The staff is taking money and clearing tables then going back to make food with the same dirty gloves. read more

My food was ready when I came in to pick it up, chandra was very helpful, I forgot to add fries to my order and she got them for me with out a problem read more

My favorite BurgerFi location!!! I came in today to an extremely busy BurgerFi with only two people working! But they handled it amazingly and got everyone's food out in a reasonable amount of time despite the amount of stress they had! The food was perfectly cooked and my boyfriend and I had a great time! read more

Good burger but the service is terrible. They alway say they are understaffed. The employees are working hard as hell. Poor leadership.

Worst burgerfi I have encountered I had to wait 33 minutes to get my food only to find out they took my order wrong. Of course no management on sight so I just asked for a refund and left. Not going to ever return or recommend to anyone. This is definitely a big loss for the owner because it's suppose to be a new store however their crew sucks! read more

They are having a bad day today. It happens but no one seemed happy with the service today, unfortunately: (The location and the new shopping center is a breath of fresh air at least. read more

Stupid me to think they would have gotten their act together finally. The worst Burger Fi location ever. Apparently their corporate office doesn't care about all the complaints. Save your money and time and go anywhere else. read more

i cannot express how much i love this place! to be more specific will is an amazing employee!! he deserves a raise! this place has good food but he is even better!!! he is an amazing human that deserves the best. he is very nice and sweet, he is going far in life!!!! read more

Wow! Terrible service , The girl took my order wrong in the first place at 4:30 and after 24 minutes my hamburger did not arrive, I took the hamburger from the order first after mine, I had to go without eating, I lost my appetite because I got upset and it is the second see what happens in this place!! read more

Came to order 3 shakes....that's it! It took 30 minutes to make them (yes 30 min for 3 shakes)??? Hope they get there "STUFF" together. Won't be coming back to this location and NOT recommending this location!!! Ridiculous!!! read more

Honestly kind of trash. The burgers are pretty decent but not hot. The fries are a while different story. Definitely over cooked, old and soggy. Would definitely go to McDonald's over this . It's only this location that they're like this, others that I've been too are really good. read more

Made an online order one hour in advance for 6:30 pickup. Ended up arriving a half hour late at 7:00 and were told they had not started to make the order yet and it would be at least another 40 minutes because they are busy brining us to 7:40, over an hour after it was supposed to be ready. Only ordered two burgers and a fry. read more

This place for the life of me this location that is brand new ( west boca) is always unkept. Floors always have food on them and tables have obviously not been wiped down after a customer has left. Place looks very disheveled. As I write this a lady has sat at a table full of crumbs from the previous customer. It's never packed indoors and yet most all of the tables are dirty and haven't been touched. I know this because whilst I wait for our take out, ppl are leaving and not one staff member goes out to clean up tables etc. Also the main glass entrance door is so grimy . Food is ok. read more

We went here for lunch on Sunday. Because it was busy we ordered everything the same to make it easy on the Staff. After about 35 minutes our food was ready. We have been to this location on a previous occasion and BurgerFi was not busy. The Burger and Fries were the best we ever had The Burger was cooked perfectly every bite I took you could see the juices running down into the napkin and the Fries were cooked perfectly, they came out hot, they were nice, and crispy and soft on the inside. However, on this occasion, it was the complete opposite. They got the order wrong on Two of the burgers. All three burgers were so dry it tasted like it was cooked the day before. The Bacon was burnt on all the burgers. The fries were cold and not crispy and tasted like they were reheated. The staff were not attentive and not interested in making this right. We could have got a better meal at Wendy`s for half the price. I will not be returning to this location. The response from the so-called owner is a Joke. It is an empty generic response and means absolutely nothing I was asked to fill out a f------ survey. REALLY read more