I think they've improved based on feedback from past reviews. They got rid of the BT Boss Burger completely, which is what a lot of past negative reviews focused on. After reading those reviews about undercooked burgers, with some trepidation, I tried it since I am staying at the Holiday Inn and didn't have any other convenient options. I ordered the Lone Star burger with a glass of the draft KC Bier Dunkel. It took them 20 minutes to get the burger to me after bringing me the beer. I know this because I literally watched an entire episode of the Simpsons after receiving the beer before the burger arrived. However, the burger itself was excellent. Loved the BBQ sauce on it and the flavor of the meat was on point. The quality was enough to inspire me to get a second Dunkel to finish it all off. However, disappointingly, the onion rings on the side were subpar. Overall, I'd say the quality of the burger definitely made the experience worth it. Just be prepared to entertain yourself for a bit while you wait for your food. read more

This place is a hot mess. I ordered firecracker shrim - the shrimp was frozen, and covered with seeet chili sauce. A double bourbon $19, and it was just barely a single, wasn't measured. The Reuben sandwich, sringy and tough, the bread rock hard and tasted like mold. To top it all off, the service was terrible. read more

Dropped in for a quiet dinner after Yelping for nearby options from the hotel. Simple hotel restaurant with guests enjoying their meals at the bar/restaurant. Fun, comfortable ambiance with adequate seating and multiple TV's showing different sports & news options. Menu had plenty of options but you gotta get a burger at "Burger Theory", right? I ordered my BT Boss Burger well done with a side of onion rings... Service was nice and attentive. Good came out reasonably fast but unfortunately after looking really tasty and taking my first bite, I realized the meat was not fully cooked (like raw) and had to send it back. They were very sorry for the problem and fixed the issue but after biting into what looked like a rare patty, my appetite was kinda killed. Would I give them a second chance - yes, but would I go out of my way to go again, maybe not. read more

Burger Theory - Had to send this not fully cooked burger back unfortunately - Burgers Near Me - Kansas City, Missouri

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Just WOW. If you love patty melt's, I highly recommend trying the brisket burger melt. It's simply yummy. My husband liked his burger which came with fries. The service was good and we enjoyed the atmosphere. If you're staying at the Holiday Inn or nearby at the Orangewood which is walking distance, give this place a shot. read more

Nice restaurant at a hotel near KCI. Great service. Great location. They did great taking care of our group.

Burgers tasted great. No issues with food or service or price. Server was friendly and attentive. read more

Bartender was amazing. Server could care less that we were here. Never received my drink, had to have the bartender put in our order.

I have to say I was pleasantly surprised by the service I received as well as the quality of my cheeseburger and my onion rings. I ate at a Burger Theory one other time and I was very disappointed by that experience. I'm glad I gave it another try. The onion rings were very good. read more

Burger Theory - Bacon cheese burger with onion rings. - Burgers Near Me - Kansas City, Missouri

All they serve is burgers, appetizers and salads and seem to struggle. My burger was cold and made earlier in the day. Fries are over seasoned and were also cold. The fried pickles were really good and hot. Not made there and a food service provider I'm betting. I would look elsewhere. Service was good. read more

Great place to grab a quick bite or a couple drinks with friends. Burger was excellent and prices were reasonable. Beer was fresh.

The service is very good, the place is very nice, the burgers are very good and the service is very good too.

Don't let this location scare you away, this place was delicious! I found out about this place in the 2020 a restaurant week and finally got around to trying it (thanks Covid) and it did not disappoint! We started off with happy hour 3-6pm with some beers and fried mushrooms served with a tangy horse radish sauce. After we ordered our burgers. The choices were endless with the burgers you could create and they had a hefty list to choose from as well. I created my own with one patty, lettuce, tomato, onion, pickles and a garlic mayo. Cooked to perfection Tino, this burger has no compliments from me. We also order the Sriracha burger that my husband said was amazing. I would go back here anytime. It's the perfect place to chill, eat, and watch a sports game. read more

Burger Theory - a hamburger and french fries - Burgers Near Me - Kansas City, Missouri

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Overpriced and limited menu. Burgers were all well done and burnt. Morning breakfast Buffett was grossly overpriced considering I had to serve myself powder egg and make your own waffles that is usually free at other hotels. Service is sub par at best. read more

I generally don't recommend restaurants inside of hotels, with the exception of really high-end places in the nicest hotels in the big cities. Places like Burger Theory, inside the Holiday Inn near the KC airport, fall into the "serviceable" category. Don't expect a great meal, or great service, when average will do. When you have a built-in clientele (hotel guests), you don't have to work as hard. Burger Theory hit its mark of being just average. The bartender/waitress was doing a fine job manning the taps. The menu, full of typical American pub fare, looked good, if uninspired. The prices, moderate, which a traveler appreciates. The burger, pretty much forgettable. Edible, yes, but small and bland. Opted for onion rings ($1 more) but tartar sauce came in little tear-open packets instead of fresh and homemade. (See what I mean? Serviceable and predictable but nothing special.) Disappointed in the portion size of onion rings, I expected more. Would I eat here again if I was staying at this hotel? Likely yes, if I didn't want to drive anywhere. But I'm sure you KC locals have your favorite spots without needing to find this little place inside a hotel. read more

Friendly service. The food was just ok. The burgers were clearly previous frozen but tasted adequate for a burger. This burger joint is located in the holiday inn which is probably why they aren't going all out for their meat. You can get the burgers as a single or a double. They range from $9-$13 and they do come with fries or a side salad and you can get onion rings for a dollar more. We also got the brownie sundae which you could tell was made with cheap ice cream and syrups. Burger Theory serves up ok food at an ok price but it isn't worth going out of your way to try. read more

Food was good, the appetizer which was firecracker shrimp were nice size and yet for the price you only get six. The bigger issue with the shrimp is that it taste more like a sweet chili without any heat. The price was acceptable for the main course, deserts where high school cafeteria quality however. read more

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This is more of a 2.5 for everything including food and service. My boyfriend and I had a long day and it was time for dinner. We were in the area and saw Burger Theory and wanted to check it out. We didn't know it was located inside in the Holiday Inn. We were seated right away and that when things weren't looking so good. Lots of problem, only one person as a server, bartender, and taking orders. Not only she forgot some of our orders but she seems distraught. We waited over an hour for our burgers, we also order some wings and beer and they were never brought out. Lots of chaos inside the kitchen, which we get but we really thought we were forgotten and our food came out cold. It wasn't the best and maybe we went on a bad night. Not sure if we will come back due to the lack of service and food not being up to par. read more

The burger wasn't too bad here. Got a philly cheesesteak burger with the fries and the meat was cooked pretty well. I really enjoyed the taste of the burger because it was well seasoned and also tasted like a philly cheesesteak. I don't know how you would make a cheesesteak into a burger but this place has done it. The peppers and onions melted in your mouth, the bun was cooked just right with a buttery crust. Service was also pretty good here for being in a hotel. read more

Burger Theory - Burgers Near Me - Kansas City, Missouri

service is terrible. food was good. had to wait almost 30 minutes for our bill. ridiculous

website states happy hour 5-7pm mon-fri. Came in during this time and was told there is no happy hour and menu is being updated. They had the items on the menu but didn't want to give happy hour rate. No email or way to communicate and wasn't going to get as advertised so I left. read more

The experience of Burger Theory was not what one would expect. I was disappointed that it was located just inside The Holiday Inn on Ambassador Dr.. Athough, once seated the atmosphere melts the "Hotel feel" away! Now that the negative is out of the way, on to the positive.... Appetizer, Firecracker Shrimp! 6 jumbo shrimp slathered with a sticky (not to spicy) sauce! Oh, so good!!! Main course, Surajah Steak Salad, large cut medium rare steak seasoned perfectly, bleu cheese crumbles, Surajah Ranch Dressing! Mmmmmmm! All-in-all, I'll be returning! You should too! read more

Burger Theory - So far so good! Our journey has just begun...@ Burger Theory - Burgers Near Me - Kansas City, Missouri

good service and good was delicious. Easy to grab a good bite to eat at the hotel after a long day. We had a dance convention happening next door and one of the biggest volleyball tourneys happening in the area the same weekend and the staff handle it great. read more

Pretty amazing burgers and so conveniently located near the airport hotels! Definitely a must try if you're in the area! Staff was great and very friendly! read more

Great bar/restaurant inside the Holiday Inn at the KCI Expo Center. Very nicely decorated inside, but very small. We came in for dinner the first night in town. No drinks tonight, but we both had the classic burger (burger with lettuce, tomato, onion, and a pickle on the side). The burgers come with fries. Everything was really good - we ordered to-go two days later. (There's a 20% off coupon for checking-in on Yelp! and coupons on Facebook). read more

Burger Theory - Burgers Near Me - Kansas City, Missouri

Well, we tried it. It was the kind of meal you'd expect to consume in the space between high school cafeteria burgers and making them yourself at your first apartment. In form and function, what hooters would taste like if it were a sandwich and fry plate. The burger was HUMONGOUS, but not in the way you'd like it to be. All in, this was a fine lunch, but it was in a hotel, so that makes as much sense as it needs to. If you're swinging by or staying in, it's better than McDonalds - and the eating chambers are spacious to boot. read more

I feel bad for the staff because they are very helpful and professional. The food is not spectacular and the value for what you get is not there. This location is located in the hotel so it makes is very convenient to get a meal. If I didnt have a car or I didnt want to go out I would stop back in. read more

Great service, good draft beer selection. The burgers really are good with the potato buns

The food was really, really good. I ordered a burger (BT Boss) and it was well made and served. Nice restaurant and service! 10/10 (I normally don't eat burgers but I killed this one.....ate every bite.) Would definitely recommend. read more

Breakfast - They have a buffet or you can order off of a breakfast menu. The buffet had a decent number of food items. Bacon and scrambled eggs were good. Lunch - We ate here several times for lunch. The hamburgers were delicious. The french fries were well seasoned and arrived hot. I highly recommend a side order of their parmesan panko onion rings. They are so crunchy. If you have ever eaten at a Portillo's restaurant in the Chicago area, the onion rings at Burger Theory are very Portillo-like and that is a good thing. I ordered the Panko crusted fish sandwich. Very good. The sanwich was big enough that I took home half of it in a carry out container. This is probably one of the best hotel restaurants I have eaten at. I am not a beer person so I cannot review their beer selection. Hopefully other reviewers will comment on their bar offerings. The servers are very, very nice. read more

Greasy hamburgers from substandard ground meat, cheap bun, tired condiments. Don't believe me? Put some pressure on that burger when it's on your plate and watch the grease flow out of that burger. It supersaturated the bun. Soon, you will feel the bun disintegrate in your hand and fall to your plate in globs. The two 8% beers on tap that I wanted? They were out of it. This place at the Holiday Inn holds you hostage. There is no place else to go, so it's this place or nothing. Sofie had a salad with chicken. The pre-cooked chicken looked old as did the tired looking lettuce that made the salad. Sofie looked up at me with sad eyes and asked, "Do you want my salad?" "No.", I said. "It looks awful." Burger Theory? Whatever is going on back in the kitchen, it's a bad supposition. Time for a new theory. read more

Food was amazing, and the service was awesome!! I'll be back here regularly! Everyone should come try this place!! read more

Burger Theory - Burgers Near Me - Kansas City, Missouri

Burger Theory is inside the Holiday Inn & Suites. It's a small area to sit with a large community dining table. I ordered the signature burger with its signature sauce. I also got the Panko fried onion rings. The onion rings were a bit under cooked. The burger was an above average burger, the special sauce is reminding of the Big Mac sauce at McDonald's. read more

Burger Theory - Signature burger with Pablo onion rings. - Burgers Near Me - Kansas City, Missouri

Service: The Good- seated quickly with no wait. Server was quick to get to me. Got a drink refill fast. The Bad - with 6 people in the place, it took 20+ minutes to get my food. Food: The Bad - per many of the other reviews, cheap greasy meat! I smashed my double burger down to make it easier to eat, and a river of grease poured out. The bottom bun was saturated to the point I did not eat it. Not the worst, not the best. read more

Great hamburger, cooked perfectly! Service was also fantastic. For a quick meal, I recommend it!

I want to like this place as we need quality places in the Northland/ Should not have tried it during restaurant week. Stopped by to order to go at 5:00 ---did not receive our order to actually walk out with it until 6:00. In the meantime, people entered the restaurant, were seated, ate and left-what's wrong with this picture. It's a to go order. You should not have signed up for Restaurant Week unless you were prepared. Once I reheated the fries in the oven and warmed the burger it was actually pretty good. When we questioned the staff as to why we were the first one's in the door at 5:00 with a to-go order and people walking in behind us were served and left before we got our order they said "well they were here"---you need make some changes. I understand that maybe you are having trouble finding quality help but if so, don't sign up for restaurant week. read more

The phone number goes to Holiday Inn with no option to choose BT. They have. A lunch menu listed for Restaurant Week but they can't take orders til 5:30?? Too many red flags for me! I'll choose another place for KCRW. read more

Was a short walk away from the Extended Stay Hotel, made it easy to find something to eat. Great service, good food with multiple TV's to watch. read more

Burger Theory - Nice family friendly atmosphere, with a full bar, TV's, good food and great service. - Burgers Near Me - Kansas City, Missouri

Hours claim to be open from 6 AM to midnight on Saturday and 6 AM to 11 PM weekdays.Drove 45 minutes only to find out they are closed every day from 2 PM until 5 PM.!! read more

Burger Theory - Burgers Near Me - Kansas City, Missouri

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This place is inside the Holiday Inn. It is literally the only thing to eat within a 7-minute drive from this hotel. Bartender Ashley was friendly and did a good job. So: the fries at this place: awesome. The burger I got was their signature BT boss. It's a stuffed burger and I was told that it was the best burger on their menu. Don't. Get. This. Cooks must change here a lot. The one guy next to me said "I've been here before and it was pretty good, this is terrible." Terrible was one way to put it, it was nothing. I consumed calories and ate food, but there was zero flavor. Bottom line: Burger Theory could sell bowls of lucky charms. That is what people will eat, because that is what there is to eat at/near this hotel. As for the burgers..... I have a theory on that----they are terrible. read more

Carter did a great job! We had a big group and our survey Carter did a great! He was attentive and kept up with our drinks and food! I would recommend this place! read more