Absolutely horrible experience. We came to The Cheesecake Factory at 6:30 PM and didn't leave until…read morearound 9:30 PM. We waited literally 2-2.5 HOURS for our food, and after waiting that long, it still came out wrong.
To put into perspective how ridiculously long it took, I literally left the restaurant while my friends waited, went shopping around the mall, went into Sephora, shopped for a LONG time, bought a huge haul, and came back. We had planned to eat dinner and then go shopping afterward, but by the time we finally finished and left around 9:30, the mall was closed. Our entire evening was basically spent waiting on this food.
Then when the food finally came, my friend ordered pasta with chicken and they brought it out without the chicken. The chicken came separately later and was dry. My pasta came out extremely dry, basically like boiled noodles with shrimp and barely any sauce. I asked for more sauce, and they brought me this disgusting broth-like sauce. I asked for a different sauce instead, and they finally brought me a Cajun sauce that was actually better.
Then our waiter tells me that the kitchen was frustrated with me??? Why are you telling a customer that when the kitchen sent the food out incorrectly in the first place? Then when we got the bill, I realized they had UPCHARGED my pasta because I asked for a different sauce after the original pasta came out dry.
After everything that happened and waiting over 2 hours, we were still charged full price for everything, including our desserts. I spoke with the manager, who told me he had no idea about any of this and that they would comp my pasta, my friend's pasta, and our cheesecakes. We get the bill back and only MY pasta and MY cheesecake were comped. My friend's were still on there. So why tell me you're going to comp everything if you're not actually going to do it?? I was too angry to even ask them to remove it again and left.
The craziest part was at the end. Our waiter had actually been good throughout the night, and I repeatedly told him I knew the kitchen issues were not his fault. Then, right before I'm about to tip him, he says to me, "Thanks, you messed up my comp numbers for the night." ???? I told him AGAIN that none of this was his fault, and he says well its still my comp numbers and explaining that it still affects his comp numbers and saying something about some bullshit competition between the servers??
Why the hell would you EVER say that to a customer?? Especially a customer who spent the entire night telling you I understood it wasn't your fault and was STILL about to tip based on the original total despite this horrible experience. I did still tip him 20% but wish i didnt. Blaming me because your restaurant had to comp food that THEY messed up was extremely disrespectful and completely changed how I felt about the service.
Between waiting forever, literally having enough time to leave and go on an entire Sephora shopping spree, missing our chance to shop afterward because the mall CLOSED before we finished dinner, food coming out wrong and dry and disgusting, being told the kitchen was frustrated with me, being upcharged for sauce, the manager saying items would be comped and then not actually comping all of them, and then the waiter blaming ME for messing up his numbers. I'm done.
I will never be coming back
