This place is super good im a kid so i like getting the kids meal it's only a two minute drive it's not that far away. The food is really good as well and their ice cream. read more

My visit made me want to kill myself. I first walked in and the lady said hello and i turned around and said hello to a customer thinking she said it like a dumbass. Then, i ordered for here and paid with cash, which she had to call over another person for (it was $12 and something and i paid with three $5 bills) and then when she gave me my food she gave me it to go and THEN when i went outside and my dad had picked me up, he went to the drive through and paid with $100 bill and the guy said "out of 100? come on man" and slammed the window. I want to kms and im never coming to burger ranch again. Also im 15 read more

Customer service was awful. Went through the drive through and two separate employees jumped on to take our order which caused confusion. We had to repeat our order multiple times. By the time we got to the window, the woman there was just plain rude. As soon as our food was handed to us, she closed the window. No "that's everything" no " have a good night", nothing. read more

great comfort food! You can tell all the food is fresh. This Burger Ranch is so busy! Sometimes we go inside to eat, but mainly we drive through! Always kind and thoughtful! Food that really tastes good! read more

The fried zucchini is good which is why I'm so bummed the service is so terrible, the lady that works there is actually so rude.

Worst customer service. Girl repeatedly sighed and had an attitude while I was placing my order . read more

Burger Ranch - Kennewick - Burgers Near Me - Kennewick, Washington

Im so disappointed! This used to be me and my dads favorite spot to eat burgers but man have they gone down hill. The bathrooms are locked, they are inside bathrooms so that just seems weird. For some reason they also still have the covid plastic up and it made it really difficult to talk to the employee across the counter from me. The guy I talked to was cool he helped me out quickly and polite. We sat down and after we got.the food... it wasn't that good. I was so upset, the fries were amazing but the burgers were just so bland. I hope they can turn back around. read more

Couldn't even do mushrooms right. Ordered mushrooms and a got 4 burnt mushrooms. Should have looked here before I ordered. I would have avoided this mistake of a restaurant. Just close already. read more

Burger Ranch - Kennewick - Yummy looks good. Thank you for your hard work. That was sarcasm. - Burgers Near Me - Kennewick, Washington

Took one star off for having seemingly untrained staff, but I can honestly say that we've been coming here for food since 1990 with no issues whatsoever. Maybe we don't come as often as the others or maybe we put a hedge of protection over ourselves but man almighty, we do enjoy our meals from here when we have the chance to head this way. Yum on the fries and fry sauce! read more

Horrible service. Drive thru person not only got my order wrong, then gave me the wrong change, was hesitant to give me the correct change, then forgot to give me the sauce I paid for and lastly gave me the wrong food in the bag after correcting it on my receipt. And that's not all folks. I preceded to go back after arriving home and having the wrong food. Left wrong food at home for my family to eat and the Manager onsite refused to give me my correct food since I did not have the wrong food with me. I actually had to pay again to get what I originally ordered. They have lost my family as customers since they can't seem to provide customer service to their patrons. read more

The food is great with prices and many options but could be better if it wasnt dripping in grease.

BUGS IN NY FOOD!! went and picked up our to go order. got home and there was a bug in my burger box. returned it and they only want to refund the one burger! read more

Found a black hair in my burger... yes, IN my burger. Not in the bag, not near my burger, not lightly touching my burger, but literally mixed in with the lettuce, cheese, and sauce. I noticed it WHEN I TOOK A BITE AND SAW THIS NASTY SH*T STRUNG FROM MY MOUTH TO MY BURGER. And during Covid-19?!?!? You'd think they'd be a little more careful... I got so pissed I crushed the burger. Absolutely disgusted with Burger Ranch right now. This life-long tri-city born and raised customer is never going back. And this isn't even my first bad experience with them, just the worst. read more

Burger Ranch - Kennewick - A f*cking long *ss black hair in my f*cking burger - Burgers Near Me - Kennewick, Washington

This is one of my favorite fast food restaurants it has lots of options of burgers even with milk shakes and it always gets busy on the weekends, and the employees of are so nice and helpful. read more

The manager at this location is the most terrible, hateful, and rude service industry worker that I have ever come across. After asking her to repeat what she said due to heavy traffic noise, she started screaming at my family, and berated us in the most unprofessional and ridiculous tone I have ever experience in any place of business. Considering the plethora of bad reviews on every review site available about this kind of treatment with this exact manager, you would think that this establishments owner would prevent this horrid individual from running their business into the ground. Every site has several posts about the hateful treatment they endured at the hands of this "manager." I'm utterly disgusted that she has gotten away with this for so long. read more

I always heard good things about the candy cane milkshakes and wanted to try one since I was shopping nearby. I drove up to the menu board and couldn't hear anything but saw people driving up so I assumed the menu speaker was down. I waited in the drive thru until I could ask the cashier if I could just order one candy cane dollar shake and said I couldn't hear anything from the menu board. After giving me an annoyed response he took the order without saying anything else. Once I got my drink he handled the rest of the transaction rudely and as I tried to tell him to have a good night he shut the order window in my face. There is a distinct lack of customer service however, that's only the start. I drank a little bit on my way home and found it delicious. I came home but when I went to set it down I noticed it was wet on the bottom. I went to check if it was leaking and found a thumbtack in the base of my cup. It was fully pushed in and in the center of the cup. I assume he did this to make my drink leak which it did and was a pain to clean up. After I cleaned it up and sifted the drink to inspect for anything else that wasn't supposed to be in it I called the restaurant to speak to a manager and after only being able to speak to a supervisor was told "I can vouch for these kids, they may be lazy sometimes but I know they wouldn't do that maliciously" I told her who had served me the drink and when it happened but she didn't seem to believe me. After I stopped by today I'm unsure of whether or not I spoke to the same supervisor as I forgot her name but the one I spoke to today didn't believe me either. She asked me again if i'm certain it didn't come from my car, I barely keep anything in my car and definitely don't keep tacks face up in the dead center of my cup holder. She kept the cup to show the manager but told me the manager hadn't had a chance to review the cameras yet and that they would give me a call today. They treated me like a liar when all I want is to not worry that my food is being thumbtacked, that shouldn't be too much of an ask. Pictures follow of what I took last night. read more

Burger Ranch - Kennewick - The thumbtack dead center in my drink - Burgers Near Me - Kennewick, Washington

See all

I've been to my fair share of good ol' fashion charbroiled burger joints, so take this opinion with a grain of salt. I've had expensive and also cheap amazing burgers in my life so far, so this place does not fall in any category of: amazing, great, good, or just ok. Here's what I've tried: Burger ranch with cheese: No. No. No! First bite into it I knew something was wrong. The taste was off and couldn't immediately figure out why. I took a piece of the meat patty and tried it by itself. A-ha! There's the culprit!!! The beef patty literally smells and taste like canned dog food. No I have not actually tried dog food, but I'm sure this patty is a close second. It was also very squishy. Crinkle Fries They were ok. A lot of bottom of the barrel small pieces and overly fried. Root beer float: I felt like this was almost an April Fool's joke. It was more root beer than anything. When I threw it down the kitchen sink, the ice cream portion just looked like whipped cream. I wouldn't be surprised if it was actually. This was my first and of course the LAST time I'll ever eat here. read more

Love this place this people are faster than McDonald's, food is great. Service is great

The lobby of the restaurant seemed clean. That's the only positive thing i have to say i guess. It's been YEARS since i've been here. I got a patty melt and it look toasted on the outside of the bread. beside that the bread was COMPLETELY soggy. not toasted. Crinkle fries i got were barely done... maybe a slight crisp? Definitely not crispy fries you crave. Back to the patty melt... I expect a patty melt to be a Hamburger patty with melted Swiss and caramelized onions on rye or marbled rye. Today if i'm not mistaken i got a normal burger minus ketchup or mustard on sourdough. Lettuce and bacon included. Definitely not a patty melt. The burger tasted soggy with those ingredients. based on what i got today i will NOT be back on my own accord. read more

Went to Burger Ranch drive thru around the time of 8:00 pm on 1/23/23. Was very disappointed with the service we received. When ordering, they had to switch headsets halfway through which ultimately caused our order to be wrong. After we confronted them about the matter, a girl refused to fix our order. The other employee that was working with her was nice and had to take over for her, apologizing to us and fixing what was wrong. We are frequent customers, and it seems that every time we go while she works, there is always a problem. Will not be returning ... read more

For a place that is named for it's burgers, I was shocked by how bland and flavorless the burgers actually were. The service was nice -- though I could tell I got the best one in the lot because there were two girls screwing around standing right behind her. I bought the small bacon burger and it just took a few minutes. The patty meat didn't have a lot of flavor, no tomato slice, the lettuce was soggy and the sauce was only smack dab in the middle of one side of bun, making the burger increasingly dry. This place needs a facelift, big time. The inside is dim and drab. It's in a good location and must have enough customers to stay in business, so why not improve the recipes and fix the place up a bit? read more

I had the rudest experience I've ever had at any food location in my life. Got my order wrong corrected it wrong acted exstremly rude to me. I asked three times if they got my corn dog on my order kept slamming the drive thru window on me. When they were giving me our food I asked if the corn dog was on there. She replied very snotty you didn't order a corn dog. I told you three times I wanted a corn dog she said no you didn't. I got upset and said just give me our food and she gave me the sack and slammed the window. There were no other customers in the drive through or there period. I've worked customer service for 40 years and my parents owned a restaurant never have been treated like this by any employee ! The two ladies working we awful it's a miracle they have any business! read more

Found this place by chance and we're so glad we did! They prepared delicious burgers, fries, and a chicken basket with quick, friendly service. The burgers were cooked to perfection and loaded with fry sauce and toppings. They didn't skimp on anything. Everyone in our group raved about this being a definite do-again! We recommend it for sure. read more

the service is terrible they are always short with customers, always talk back in a rude tone worst customer service I have ever been involved in. read more

No Stars at all, rudest service I've ever had. Lady at the window Hates her life and job, used to be a great establishment. Can't wait to see what they replace it with read more

One star is a star too many. I took my grandchildren in last evening - they were excited for dinner and ice cream. The manager (Alma?) was screaming at the staff, at the top of her lungs - she appeared to be under the influence of something. It was unbelievable! I asked the sweet girl at the counter for the manager's number, as I wanted to report the abuse that this staff was enduring - in addition to the fact that customers (myself and the two groups that entered after me) were leaving because of this erratic and abusive behavior. The girl looked at me, hesitant; she and the young man working the window looked terrified of this woman). I asked again. She asked the woman for the manager's number and the woman went beyond ballistic - demanding that I leave. I did get some video and would like to share with the owner - if I could reach him. I eventually got my money back, left, then called the police and asked them to please assess the situation as those employees do not deserve to be treated that way, and I'm certain that the manager would not tolerate the treatment of his staff and customers. After reading all of the reviews online, I see that this has been happening for a very long time. My 4 and 5-year-old grandchildren should not have had to witness this craziness! read more

Burger Ranch has lost my respect and business forever. Not a single patron in the establishment today. The manager told me I needed to wear mask or to get out. Small businesses will go out of business if they choose to follow such absurd mask mandates in eating establishments, masks to order, no mask to sit and eat? Overpriced and quality of food has tanked in the last few years. Health inspector should have a serious look. The local high school is the only thing that's keeps them afloat. AVOID THIS BUSINESS. read more

Good milkshakes and fries. The burger tasted...weird. I thought the food was supposed to taste grilled but I tasted the burger and it tasted like a boiled patty and not grilled. Nice worker though they need to improve the meat I think. read more

The food was subpar. We ordered chili cheese fries and the cheese sauce was terrible. It's like was too old. It tasted off and the fries were almost not cooked enough. I asked for tater tots as a replacement and it took forever. I finally asked for my money back right as the tots were coming out. The ambiance was cold and dark. The customer service was meh. No one seemed excited to be there. Also, no free water. NONE. We won't be back anytime soon. read more

As a kid, my parents took me the Burger Ranch and it was always delicious. Tonight I took my own kids to Burger Ranch. I figured we'd get a burger and shakes. When we arrived we waited almost 8 minutes at the ordering box for someone to take our order. Alright, things happen. We order and pull up. We then spent almost 20 minutes at the window waiting for (2) burgers and (3) shakes. But they only gave me (2) shakes so I explained no we ordered (3). The cashier turns to a woman with a black hat on that reads "MANAGER" and says we needed another milkshake. She rolls her eyes, scoffs, and turns away. Waited for the third milkshake. Get everything home and a burger is missing. Not even worth going back to the burger we bought. Very disappointed and honestly, I could see why a place like this will eventually close its doors. read more

If zero stars was an option I would have given them that. I was in there today, the manager Alma was so rude to one of her employees I couldn't keep quite. I told her she was being very rude to this poor girl, she told me to mind my own business if I wanted a burger. We ended up leaving without eating there, when I asked her for her name she told and not to bother calling to complain because she's the supervisor. We left and went to Zips, they were all super nice and the food was delicious. If your reading this review wondering if you should eat here save yourself the drama and go to Zips. read more

My family and I will NEVER go back to this place. We went on Monday the 14th at 2:30 was the rudeist person I have ran into in a long time .. she was mad and mean for no reason we we're just trying to order lunch and when I asked her if it would be better for her if we just went some place else instead, she got even meaner. Unless you want to pay for someone to bully you.. dont go there!!!! read more

Some years back, I took home a bag of burger-related food from here. I lived just up the hill from Burger Ranch. Due to facial hair, I have to eat hamburgers with a fork, and it was a good thing I did because my fork hit...metal? I investigated, and there was a big bolt in my burger. No joke. When I called them, at first the manager treated me like I was a liar making it up. Then he sent someone to check around...and found that their lettuce slicer was missing a bolt. And could I please hurry back there and bring them their bolt back, because, uh, the lettuce slicer needed it and it was not working? Given their attitude, I told them they could come get the bolt if they wanted, but that I was too busy to bring it back. Maybe I could get to it in a few days. The manager hung up, making clear that he thought I was very unkind. Very oddly: a couple of days later, my electronics-related business got a call from Burger Ranch. They wanted some Microsoft software. I told them I didn't sell software, but that they could buy it at a store. They asked if I could just give them a copy for a lower price. Talk about insulting my intelligence and a clumsy revenge move. Of course, I told them no, that would be software piracy. From the reviews, doesn't look like things have come very far forward since then. read more

This is my favorite fast food burger joint. Great burger at a fair price just like they used to make before I was even born. I feed the whole family of 4 there for less than $20 including drinks and ice cream. The only thing holding this place back is it is kind of a dump (which I personally have a fondness for) and the customer service is lacking a bit. But good food at a good price...can't go wrong. read more

This place is gross. They messed up my burger. I ordered it plain and they put ketchup on it. Not a problem as I just asked them to fix it and it would be fine. Get the replacement food and they just scrapped the ketchup off the bottom and gave me a new bottom bun. I just can't believe a restaurant would do that. The burger was stained with the ketchup still and had ketchup on the top bun still from contact. I did tell them plain and the receipt clearly says so as well read more

Decided to try this place out for the first time and boy was I in for a treat. It started off on a bad note when I asked the worker that I would like a burger without fry sauce. She then gave me attitude and asked me "what would you like on it then" as if I was trying to place a complicated order. Noelia which I discovered was her name is clearly incompetent when it comes to providing friendly respectful service. I asked for a soda with extra ice thinking that it would be a decent amount of ice. When she hands me my drink she proceeds to tell me "I hope I didn't over do it on the ice". She literally handed me a cup of ice with a splash of soda. I don't even know how this place is still open if they're providing service like this because their food is not even that good anyway. read more

Great value and taste. Will be back again for their cheese steak. When it's real food it takes a little longer to cook. So not super fast but worth the wait. read more

My husband and I went here two days ago and ordered $20 worth of food. I asked for ranch and was told I needed to give up one on my four fry sauces, like seriously?! I was told that if I didnt want to trade she could change me for a cup of ranch.(We ordered two large meals so lots of fries!). I've been coming to this restraunt for 15+ years and have never had to pay for extra sauce! Plus my mushroom Swiss burger doesn't taste the same anymore. The quality has gone down hill. What a shame burger ranch!! read more

Both visits I've had poor service but the last visit was inexcusably horrible! The cook was so rude that the cashier had to excuse her and say "sorry she's having a bad day". The food here is okay but I would never come back due to the horrible service. read more

We didn't eat here, when we walked in the smell was overwhelming. It smelled musty or moldy. Then we walked past a fountain filled with brown water, it was disgusting. I don't know how they are able to serve food in that building but we didn't stick around to find out about the food. Locals love the place, but first impression was anything but spectacular. We opted for Taco John's across the street. read more