This place is always slow. Several times in the drive thru, I've had to pull up front and wait for them to bring me my order, a good 10 min later. Maybe they are always understaffed? The food has always been correct and the service friendly, but the main reason I warn others off this location is the potholes!!! Seriously the worst potholes in SE Michigan for a retail place. I was scared to drive my smaller car there... just to get into the parking lot, it's really dangerous. Now I have an SUV and I still go reallllly slow and am worried. The location is convenient and I'm not crazy about the other BK nearby. If you crave some BK, go here, but expect to wait, and only if you have a strong car with good tires! read more

Only 1-2 people running the store - it's been that way for years. Maybe you should just shut the place down.

Aurthur was great and patient to take my order. Thanks again! Food is great!, I love Burger King

Awful. Just utterly awful. Why don't we spend seven minutes trapped before the order window because the drive thru traps you into a lane and apparently the staff cannot be bothered to take orders! One car sat at the payment window waiting on nothing. The car in front of me couldn't take an order as the employee kept refusing to listen. What gives? It's dinner time, please let me give you my money for food. Apparently that's not a business plan though. I'm up to ten minutes now. Ten minutes of futility. Pulling away from the morass my car was in, I pondered life choices. Could I send my child in to order? No. That's giving money to a crap franchise. I couldn't pull out to escape via the car wash. This is taking forever. I will never, ever return here. read more

This place is still awful--rude customer service. I ordered a whopper with cheese, no pickle or onion. They didn't put the cheese on. I also ordered a sandwich only but got fries in the bag. I also ordered a medium drink and got a small. I asked about it, and she straight up said that it is the new medium now. I also did not get a receipt. read more

Burger King - My Whopper with Cheese no pickles or onions. This location is the absolute worst. - Burgers Near Me - Southfield, Michigan

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At 7pm I went to order food and after being locked in the drive through was rudely told there were no burgers. When I asked for a manager to speak with them about the situation, the girl at the drive through became extremely disrespectful and repeatedly called be a B****! I have never been so disrespected at a fast food restaurant in my life and I plan to discuss your location with the audience of my podcast during our live show tomorrow! This is outrageous and I pray not another soul visits your store! DO BETTER IN YOUR HIRING PROCESS!!! I wish I could give zero stars!!! read more

Super slow service, same as a couple years ago when I moved to the area. Today I sat in the drive through for more than a couple minutes at the drive through order speaker saying Hello? Hello? With no response. No "one moment please". No "I'm sorry for the wait, we're very busy or under staffed". Had to put my order in at the window and pull to the front. More than 25 minutes later and I still haven't gotten my food. Fast food? Not so much. read more

I'm surprised this Burger King is still open. I live less than a half mile away and I rather travel to a different location. When I go here for breakfast they never have biscuits or the Texas toast breakfast or anything else. I went today at 9:30a and no one came to the window or anything although there were cars in the parking lot. I wonder if they read these reviews?!? read more

This is a sad excuse for a Burger King. I'm surprised this place hasn't been closed down. I realize many fast food places have been hit hard with help issues but we waited in the drive through for at least 10 minutes along with other people stuck in line. When we did finally get to order I was told the shake machine is broke and has been that way for over a year! Huh? The back door is wide open which does not seem sanitary etc The building looks like it should be condemned. Pass this place up and go somewhere else. read more

Before and after Covid, you will never get your order at the window. I always have to pull around to the front door and they walk out my order. It takes 10-15 min every time I come here. I keep coming because the kids but it's my least favorite thing read more

Ridiculous!!! 9:00am and no coffee brewed and will take 10 min to brew some. Make another choice, but order a breakfast sandwich. Pay for the meal and am told to pull to the side to wait for my order. You guessed it, 10 min after my order I finally get my food. Guess I should have waited for the coffee too. The staff acted like this was business as usual, which it might be for this location. read more

I entered the drive through at about 5 minutes to 7 on Wednesday August 19. The cars in front of me were taken care of an when it was my turn to give them my order nothing happened. I waited and waited and waited until 13 minutes after 7. At that time I drove through, looked into the restaurant and observed that everyone had left, there was no one in the restaurant. At this time I believe about 6 or 7 cars were still behind me, most of the cars had gotten out of of line. Can I give this zero stars? read more

This location is a pit. They don't sweep the area around the store. My cashier handled money and then handled food. The manager, Crystal, complained that the drive-thru pop dispenser was broken while she was texting her BFF. The parking lot has potholes so deep I scraped the bottom of my car -- twice (potholes were flooded, so I couldn't see them). Employees were so slow they were barely moving. The cook was working hard and smart. I love Caleb's glowing review. His ONLY review on Yelp. Is that a Burger King uniform he's wearing? read more

Why bother having a drive-they if you're going to make me come inside to get my food? I sprained my ankle & the entire point was fast food so I don't have to stand while cooking. I don't care about your times. The fact that you can't get the food out in a reasonable amount of time and can't be bothered to walk it out is your problem. I'll be going to the Berkley location from now on. read more

I love the delicious food! Everything on the menu is to die for! 11/10 would eat there forever!

I don't even want to give this BK 1 star. I'm not a picky person especially when it comes to fast food but I literally couldn't even eat my chicken sandwich b/c it was so disgusting covered in so much mayonnaise it slid off the bun every time I took a bite. Also the service is terrible and the woman that took my order was incredibly rude. I still don't know how much my food cost b/c she would hardly speak to me except to say "we can't cut your sandwich" which I know they can b/c I always order my sandwiches cut in half when driving. I'm in the service industry and can't imagine giving a person service like this... I hope this woman had the day she deserved. read more

Horrible. I don't have the urge to ever go to a Burger King anywhere after this experience. This is my first single star on Yelp but I would have given this particular location zero stars if I could. Lukewarm food (at best.) People with wrong orders from the drive-thru coming in to try and fix it. Disorganization and confusion at the counter. Slow service. Dirty tables in the dining room with NO ONE around. We dined in and there were only a couple of customers and a lot of dirty tables. No employees checked on the dining area or cleaned the tables during the half hour we were there. It was Saturday afternoon and a beautiful day. Burger King has a $.50 cone deal. Where are the people? Wisely, SOMEWHERE ELSE. The fast food places nearby seemed pretty busy. Now I know why this place isn't. Keep driving. The King doesn't live here. read more

This place actually works till 10:00pm not 12:00am just for information because i drove from Madison Heights. Just to be told that: WE'RE CLOSED . Okay read more

The employees... terrible. Swearing, yelling at each other (jokingly not violently), and there's plenty of work to be done in the restaurant. The floors are stained and sticky, the tables have food scraps all over, and the drink counter is disgusting. Currently sitting in the back of the restaurant and I can hear one on the phone and another talking about personal business I won't write about. Generally love Burger King and this is the closest one to my house, but I'll be going to McDonalds next time that's for sure. read more

I went through the drive thru and had to wait 10 minutes for my order. Once I got my order it was wrong, so I went inside BK to get it corrected. That's when I saw an employee use her bare hands to grab a meat patty and put it in the fryer. I told the cashier that I wanted to talk to a manager and that I wanted a refund. I had to wait another 10 minutes for a manager to come out to give me a refund. I told the manager that I wanted my money back because an employee used her bare hands when touching the meat. The manager said, "Oh, I didn't see that" and walked away. It was horrible. I spent 10 minutes in the drive thru, they got my order wrong, then I waited another 10 minutes for a refund and no one ever apologized. If the manager doesn't have any customer service skills then there is no hope for this place. I won't be going back to this location. read more

The worst Burger King I have ever been around. First off it's dirty and the Managers at night don't care! Secondly the Managers sit around and don't support their employees during busy time. I watch Tameka a "manager" not assist an employee who was completely back up in drive thru. Absolutely ridiculous. Then the other manager in the back did not assist either read more

This place should be shut down. All of the food was under cooked and they burned my chicken fries. It's probably the most beat up fast food place around this area. The outside looks horrible and when I got my food, looking through the window you can see the most unclean floors and food prep stations. I would never go back to this place again. It was a waste of time and money, I could not even eat the food. read more

EVERY SINGLE TIME I go to this Burger King it takes 10 -15 minutes to get our food. Not matter what time of day it is they ALWAYS tell me to pull forward and wait by the door even if I'm the only car in line. One time I asked if I could sit by the window until someone comes up behind me and she said "no because we're on a timer". EVERY SINGLE TIME I get my food it is cold. I'm not sure why other Burger King's can get it right but this one takes FOREVER, tells me to PULL FORWARD & the food comes out COLD. I recommend going to the McDonald's down the road. You'll save yourself 15 minutes and get warm food. read more

One of the managers is the most rude individuals I have come across I will not mention her name. Her excuse to me for being rude and unprofessional was "that everyone is entitled to a bad day". One of the employees was cursing loudly, and the managers response to her was watch your mouth. An employee picking up her check walks in goes into an office gets her check and yells out something and cursing, This was the most unprofessional setting. Only one employee apologized and she was not involved in the chaos. The one who should have been apologizing is the manager. I have gone to this particular BK on several occasions and this is the first time I have had an unpleasant visit. I have lodged a complaint with customer service. I hope there is some kind of reprimand for this behavior. read more

Not only does this place have the most lackluster employees (they don't care and can barely speak clearly most of the time, practically mumbling everything), they also have no care for their customers. Avoid this place at all costs. The music is always WAY too loud, cleanliness is an issue (sticky feet every time I walk in), and they always want to charge you extra for everything. It's clear that this is a franchise location run by a very greedy individual. read more

Slow!!!!! Female working both drive thru and front counter has SERIOUS attitude about working both. Bad first impression. I don't like to have to suffer for someone's else's frustration. Fortunately the male employee could see the frustration in my face and helped to expedite my food to me. I will my be back to this Burger King. Funny! This is the first time in a Burger King in at least a few years. Oh well! read more

So I walk in with my friends,and it takes them at least 6 minutes to notes us then another 4 to get to us,and when I said hi to the manger he said nothing back, he also stared at me blackly when I was ordering. then these two men walk in. I'm pretty sure they did not have a car neither. The one man has all black and the other all red. They walk up to manger and I'm pretty sure they where friends,anyways the one man in red said "I see u leaking" and the MANAGER said"what do you mean we always leaking" in my opinion they have poor customer service. read more

If I could give no stars I would and I should've listen to the reviews. The Burger King is THE worst ever. Soany things wrong from the start, I was greeted with a I'm sorry all we have is juice boxes to drink everything else was broke, then there was 6 employees and I was the only customer and it still took a long time for my one, that's right I said one breakfast sandwich and it still came out cold. read more

Just close this BK location. Placed an order that was 9.51 but I had a coupon. After they took off the coupon the order was 11.47?!?!! How is it more expensive with a coupon?!?!? Instead of correcting it the girl at the window gave me a shitty attitude and wouldn't correct it. I kept my cash and just said keep your food and pulled away. Will never go to this location again. read more

A terrible place that occasionally creates edible food. Drive through service and dining room service alike is slow, even though the locals know how bad this BK is and avoid it. Food always seems like some thing left under the heat lamp given a last minute microwave touch up. A single cheeseburger and a double cost the same, and yet this is listed nowhere on the menu. The dining room is always dirty, despite being laregly deserted. If you feel like gambling with your meal, or you don't have the time to drive elsewhere, go for it. Otherwise? AVOID. read more

You get what you pay for! 2 original chickens for $5 is a great price. Not too mention a great feast once a year.

VERY unprofessional and VERY RUDE employees. I can honestly say that I will NEVER visit the franchise on Southfield Rd. ever again.

I have been VERY disappointed twice. Once I got horribly soggy fries at lunch. They were rude when I told them and asked for more. Because I wanted to give them the benefit of the doubt I went at breakfast a few weeks later and it was worse! The biscuit was as hard as a rock. I was given excuses when I told them and then was told at 10:15 that they had no more brkfst and did I want my $$ back. I told them no thank you that Id really like my brkfst. They found another biscuit and I checked the top before leaving and it felt old but not super hard so I left again. Once gone i bit into it and bottom of biscuit was too hard to eat- I threw it away. This is the worst example of fast food and customer service I have ever experienced. I think that this restaurant should be inspected more often as I expect they are not following procedure for old food!!!!! Dont eat here!!! read more

They need to just shut this location down. The worst service I've ever received, they were rude and the food was cold and hard. Not to mention it took eight minutes for someone to even come over the speaker in the drive-through read more

Based on the previous reviews, they must've made some changes in the past year. I wouldn't normally review a fast food restaurant, just because you don't really expect the best service or food at any of them..you just go when you're in the mood for something quick, cheap, and greasy. However, I stopped in this Burger King recently with my 2 year old son and husband to waste a few minutes while our tire was being fixed next door. The staff there was incredibly friendly and welcoming. Even a staff member who seemed to be on break in the restaurant seating area welcomed us and was very friendly. They were eager to please and compliment my toddler..he got one of those BK crowns instantly. The staff just seemed to really enjoy working there..which you rarely see at fast food restaurants. The restaurant itself was noticeably very clean as well. The food was just fine as far as fast food goes. My husband and I left there thinking that was quite a unique fast food experience with regards to the service and so I pretty motivated to come on Yelp and give them a positive review. read more

We have been waiting FORTY MINUTES IN THE DRIVE THRU for FIVE MILKSHAKES. This is completely absurd and I will not be returning. I do not suggest anyone to go here. The lowest rating i can give them on here is one star but if there was the option , I would give it a -300,000,000,000 stars. Also, they trap you inside the drive thru so you CANNOT POSSIBLY ESCAPE. I WAS HELD PRISONER WAITING FOR EONS because of the infamous "curb". Best of all, the drive thru person DID NOT APOLOGIZE.. (Drops the mic) read more