I haven't had burger king in years. I thought I world would try it. I got the Jr. whoppers. They were so small I thought I was eating white castles. They weren't juniors of no whoppers. Fries were kind of cold. read more

What type of chicken sandwich is this? And I waited 10 minutes for this, AND no receipt because your printer don't work after yall just remodeled?? CRAZY WORK. read more

Burger King - What type of chicken sandwich is this... - Fast Food Near Me - Richmond, Kentucky

food is just fine but the service was absolutely terrible we ordered our food when they were not busy at all waited 20 minutes and after I finally said something, the kids looked at me was such disrespect so I had my daughter come wait instead of me because my husband and I had other reservations and the kid was so rude to my daughter gave her nasty looks and forgot my spans drink and rolled his eyes so far back in his head when my day brought it up to him I have never felt more disrespected in my life I don't know the African American kids name but shame on him and the other kids working read more

Ordered two Classic Melt burgers and they're SUPPOSED to have two slices of toasted bread, neither sandwich had either slice of bread toasted! Come on, this isn't rocket science, do your job and toast the damn bread! read more

Burger King - Sandwich WITHOUT TOASTED BREAD! - Fast Food Near Me - Richmond, Kentucky

Dirty. Needs motivation. Overflowing garbage cans. Dirty soda machines. Flies. Staff. read more

Food is good but there was no one behind me in the drive through but for some reason they made me pull all the way to the front door which I found dumb. read more

BEWARE VEGETARIANS I ordered an impossible burger got real hamburger. I'm vegetarian so no lunch for me on my busy day after sitting I'm line for 15 minutes! read more

Burger King - Real hamburger I ordered impossible! - Fast Food Near Me - Richmond, Kentucky

Yo ! burger was burgerlishish ! Fries were fried to golden perfection ! & smiling faces were of plenty in the heat of the lunch rush when things were crazy crazy ! read more

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This BK just keeps getting worse and worse. They are pretty quick but, in being quick they mess up the orders! I can almost see in the drive thru but, we were dining in and they still couldn't get our order right. 2 Whoppers with cheese - one with no tomato, pickle or onion. The other with no pickle or onion. They got ALL of that right but left the cheese off both Whoppers. I almost wouldn't care but, when you ask for cheese... they charge you .50 cents for cheese, it better have cheese! This seems to be a trend happening a lot lately. The past few times we've been here something has been messed up. Seems like the staff needs to be retrained and more diligent about checking the orders before they give them to customers. read more

Food was fresh and hot. Service was fast and efficient! If you're looking for a a good place to get a Whopper then this is the place.

Holy cats. Avoid this BK. Brought the boyfriend's son here to get something to eat. 40 minutes later we are just getting it. No one else in the dining room. 6 or 7 people on staff. Several customers walked out in frustration. It took almost 10 minutes just to place the order. And this is EVERY. SINGLE. TIME. we come here. The place is gross to boot. Never again. And it wasn't just us. One guy came in with a chicken sandwich he got in drive thru that had no chicken on it. He was treated rudely. read more

There's so much mayo on the sandwich, it's like I'm starring in gay lumberjack porn. That's even after using the mayo on the top bun as a dipping sauce for the 10 nuggets. read more

Seriously need to work customer service. The person who took my order just sounded mad I was there at all. When my food was handed out to me, the young lady at the window said absolutely nothing to me. she handed me my drink and food, and then shut the window on me. Do yourself a favor, go somewhere else. read more

No napkins ...no ketchup...and NO STRAWS!!! I love Burger King but these people act like you are in their way and keeping them from socializing...ok so maybe that was a little unfair. To be fair I have to say that the last several trips to this location have been a roller coaster of experiences. My daughter and I stopped in for sausage biscuits on our way to work last wk. the biscuits were doughy in the middle and tasted like they had been brushed with vegetable oil instead of butter. The sausage also seemed under cooked. We were only able to take couple bites of our biscuits, I tried to eat the sausage by itself but it was a 'no for me'! We were handed an extra saus. Bisc in our bag that my daughter refused to take in to the other folks she works with. She was afraid they'd never speak to her again if she offered them something so atrocious. My next trip wasn't a quick trip through the drive through we went in for breakfast. I have so say everything tasted pretty good (we stayed away from sausage and biscuits). My daughter loved loved the French toast sticks. The lobby was clean, but the employees were unfriendly and borderline rude. The next trip my husband and I being in a hurry ran through the drive through. Our food was great. The manager that handed the meal out was friendly, but honestly lacking in skills. We weren't given straws, napkins or offered ketchup. Normally it wouldn't be such a trouble but this particular day we were in a pretty good hurry so... Later my daughter and I again stop by for breakfast, this time we order the croissant. Everything was pretty good considering I'm not sure why I keep coming back (except when we're running late this is the most convenient stop for us lol). I love Burger King. I have had both good and bad experiences here at this location. I think this place could be great with some proper managing and employee training. read more

It was alright... Food was good. The woman at the drive thru was polite and friendly. We did have to pull around to wait four our order even though we was the only one in line. They sell chicken biscuits which weren't bad at all. read more

SO DAMN SLOW!!! Oh my God. We waited nearly a half of an hour for our food!! And there were 6 employees on the line!! Don't make no damn sense! When we asked the associate working at the front of the line what was taking our food so long. He says they were short of staff. Really though? They had 6 people working that line making orders and a 7th person leaving to go take a cigarette break. It doesn't end there! When we FINALLY got our food. The onion rings were disgusting. The soda machine was soooo gross. And in conclusion we asked for ketchup and the server threw it at us! This was by far the worst restaurant experience I have EVER HAD!!! 10/11/2017 8:30pm hope they all get their asses chewed cause that was RIDICULOUS. NEVER COMING BACK. Bye Felicia. read more

Horrible place to go. We have been here 30 minutes and have not got our food yet. There is a sign saying they are hiring smiling faces, although no one here knows how to smile. I will never be coming here again!!!!! read more

Worst Burger King I'm existence. Ordered food in drive thru and had to go in and get it from them, turns out they never put the order in. Manager just kept saying I'm sorry then walked away and made one girl make all food and drinks. Bunch of crackheads. Shut it down. read more

Terrible service!!! I order a veggie burger taste like it was 6 days old same goes for the fries employees act as if they could careless about their customers I WILL NOT RETURN UNTIL I KNOW FOOD IS BEING SERVED FRESH!! read more

Terrible Customer service by the assistant manager! On Thursday January 17, 2013 at 5:30pm, myself along with a guest had a terrible experience at the Burger king located at Hampton Way, Richmond, KY 40475. The manager was rude to the person in front of us before attempting to take our order. When I ordered, I tried to pay using a BK gift card and the manager did not know how to use it. The manager himself printed out a receipt showing that the card had the correct balance, but still could not take our order with it. Instead of asking for help or apologizing, the manager blamed Walmart for selling a faulty card. As I walked out he just yelled "cancel order number seven". I understand getting an order wrong, but not taking it and behaving in that manner was totally unprofessional. read more

Too bad I have to give them one star they do not deserve anything. Worst Burger King I've ever been in, my fiancé and I stopped here today on our way home from Indiana so we are tired and ready to get home so we just stopped here because it was convenient. He ordered a double whopper with cheese and no lettuce or onion and I got the bacon cheese whopper, well he had lettuce and onion and both burgers were Luke warm and the fries were cold. We should off followed our instinct when we went in because the place wasn't clean and no one seemed to care. We even called the manager on our drive because neither of us even ate the nasty food and he seemed to not even care. Pretty sad and they want to ease minimum wage give me a break... Worst ever read more

EVERYTIME we go here to get a shake the machine is broken! Beginning to think they don't like making them, so they say it is broken!