This location might not be the best but honestly when Lizandro is taking orders and working the register everything running smoothly orders not wrong great worker good customer service --- he doesn't make the food so it's not his fault but the bacon was not that good so whoever is prepping step it up read more

Burger King - New maple candied croissantwich - Fast Food Near Me - Richmond, California

Literally horrific and quite possibly the worse customer service ever of any Burger King locations. Nobody is ever at the drive through window. Ever. You might get lucky to get someone during the day time but after 7pm? Forget about it. I got here at 8:30pm and nobody answered when I came up to the drive through. There was a car behind me so I drove around and checked the time that shows they close at 10pm. I saw them standing in the kitchen area talking and I knocked. Nothing. I knocked 3 more times. Nothing. Finally the other car drove to their drive through window and started honking as you saw in the video. After 10 mins of that, they finally came and said what you want to order with a straight face. No apologies. No nothing. Whoever is in charge of this place should consider a new staff read more

Deep fried bug on my French toast yo. Never have I ever seen some shit like this from here are you serious. Lately been tolerating the fact something off with the food most times, service is for the most part shit and rarely is there a day the food is real Burger King. Nuke this Burger King. Now. Fire everyone. read more

I give this establishment 2 stars, the service was good but the staff are very bad talking we were eating and the manager and the employees said rude words and talked about going to the bathroom and pooping! We could all hear them and they didn't care that everyone in the dining room listened. read more

Day 1: didn't have my order in stock so had to wait days on a refund Day 2 : came back they parked a van in the drive through and took 30 minutes to pick up the mobile order inside. Just not worth them keeping your money and maybe having food, maybe not able to cook it and your only choice is 6 emails with a customer service bot. read more

Quick drive through lunch. We were moving into the area and needed lunch. There were a couple of cars ahead of us but we moved along quickly. Our food was hot and tasted good. We had 2 chicken nugget orders, a large onion rings and a burger meal deal. They gave us lots of ketchup and extra sauces. read more

Anyone else like a dry hard burger patty and ice cold cheese on their burger? Yeah, me neither. I mean how do you mess up fast food??? Damn shame read more

My chicken sandwich was not cooked and it tasted like it been out for a week or more don't buy it read more

Burger King - 2 Original Chicken Sandwich - Fast Food Near Me - Richmond, California

The place has some obvious challenges with cleanliness and organization. Burgers are good when they get your order right. If you go with low expectations you'll be fine. Staff is sort of friendly. Hell, I won't lie to you, it's a crapshoot. read more

Amazing Food! The service is a little slow but otherwise amazing! Highly recommend if you want some good food!

Cashier wore the same gloves that she helped other customers with grabbed my card then proceeded to go and serve fries serve drink causing potential spread of Covid. 550 cutting Blvd Richmond ca 94805 Burger King #11964 (510)2333731 I explained that what the cashier was doing wrong. There was no sanitizer anywhere insight. She looked to be like the manager. Then she changed gloves and used those to help a customer and then served there food and my food .. sad people don't educate.. if there is only one cashier that only handles money , sanitizes in between customers would be safer. They should not handle food at all or I Instruments for food or drinks. read more

This place is the worst Burger King I've ever been to in my life the lady at the drive-through window does not speak an ounce of English and ruined my order massively there was I tried to call over 30 times and no one picks up the phone my burger was half eaten read more

Burger King - This is the way the burger was when I opened it - Fast Food Near Me - Richmond, California

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I give this place -2 stars. They're rude as ever, they talk to you with no respect. They refuse to switch the fries with other options when you're paying for a combo. Will not be supporting this location, sorry. Get better employees and better management. read more

The people at this Burger King are SO NICE. You do need to check your order. But that is true for all fast food places. The amount of shit I have seen the people here put up with and still be kind is truly impressive. read more

Crusty and hard how why tf would they even serve this to someone! It wasn't even edible! Like it was sitting there all day and all night! The person who made this fucking sandwich needs to be fired! They knew exactly what tf they were doing! Ain't no way they couldn't see this burger looking like this and still serve it to someone! This Burger King has a lot of bad reviews and need to be reassessed and looked at and watched! I could've gotten real sick from eating this! I want my money back and I will be calling the corporate shame on tbis place makes Burger King look really bad! I'm upset and angry that they would even give me this kind of food! Smdh no quality not caring ridiculous! read more

Burger King - Impossible Whopper Meal - Fast Food Near Me - Richmond, California

This place will not place your order correctly. They will put anything down without even repeating your order back and just give you the total. And if you tell them they made a mistake they will tell you that they did repeated the order back and try to put the blame on you. read more

If you've ever wanted to live a world of mystery and have all the time in the world to persue it, then you've found the right place. This is just the king of burgers to end your search for true mystery, time consumption, and possibly more than what you bargained for. I suggest going thru the drive thru for the best adventure. 10/10 will not disappoint the experience factor. Go when you've got hours to spend, this will take quite a bit of precious, valuable time. Only the patient will truly value this experience. After waiting for about 8 years you will finally get the pleasure to speak to a poor soul to place your order. You will tell them exactly your order, they will repeat your order exactly as it was placed. They will tell you your total, and you will proceed to wait another 12-15 years. During this time frame is usually when you will ponder if you regret making the decision to come here or not. That question will be answered promptly. After waiting many years and questioning your life choices to be there, you will finally make it to the first window. This is where the real fun begins, and the beginning of your true experience with the king of burgers here. No intros, no 'how do you dos'. Straight to the nitty gritty. They ask for your money. You give them your money. And then guess what. The adventure doesnt end there, remember what I said about time consumption? Yes, another 20 years it is. Lets wait here at the first window and think about all the things in life you cant do because you're waiting here. At this window. In line for a "burger". At this Burger King. Ahhh... Fast forward, oh wow hi yes hello they give you your bag filled with what you think is your order and send you on your way like they haven't committed a sin at all. BUT GUESS WHAT GUYS, THE ADVENTURE DOESN'T END THERE. IT DOESNT END UNTIL THE FAT LADY (being you) SINGS(yells and possibly screams out of anger for revealing the rude assault they've performed on your psyche.) You order, will 100% be incorrect when you receive it. But thats all part of the magic, here at the Burger King of Cutting Blvd. That's all part of the mystery, the adventure. Is wondering whether or not you are going to get what you planned for and spent half of your life waiting in line for, or something completely not what you wanted at all. You'll never know! And this particular Burger King has a 100% satisfaction rate of pissing you off because they 100% eff up your order 100% of the time. Its great. If you've ever wondered what a ground up gear looks like, this is the place to find it. It will grind your gears in every sense of the word. My time, gone forever. My money, lost. My appetites, assaulted. My soul, sucked dry and raped of any hope to be respected of any order I request. I absolutely hate this Burger King. read more

Check your order! Drink was wrong, ice was melted so it was probably someone else's wrong drink. Paid for medium, got the small fries. Burger was right... bun was too small for some reason. Transients hang out here. read more

This is a location being run into the ground. Everything about this spot is dirty or in disrepair. From the parking lot to the dining area to the kitchen to the bathroom (no soap in broken dispenser and hand dryer not operable). To top it off, when I received my food I was presented with a sad, undercooked, flat croissant that appeared to be assembled and rejected by the local gas station. This location is a filthy embarrassment to the franchise and a stain on the BK brand. I will not be returning unless I see evidence of a complete overhaul and dedication to producing meals that at least attempt to outdo 7-11. read more

Gross tacos!!! Smudged burned meat and shell, no tomatoes like the ads show! All 4 I ordered sucked! read more

Burger King - Gross.. thanks but no thanks Burger King! Burnt smudge as meat? Where's the tomatoes? I got 4 of these nasty suckers. Fail! - Fast Food Near Me - Richmond, California

Came here after traveling a bit and what can I say...it's a Burger King! Consistent and tasted like any other Burger King I've been to. The area around here has very little options for fast food and/or a quick meal at 10am in the morning, so I stopped by here with my two friends to get something to eat. It's not fancy, but I ordered the Home Made Cheeseburger meal. I ate it and left no big deal. The people behind the counter were nice enough for a Burger King. It's nothing to brag about, but definitely not as bad as some of these other reviews are saying. read more

I've only been to this Burger King a few times (most of them being drive thru), and if it wasn't for the service provided during my most recent visit, I wouldn't rate it very highly. It seems like this "hidden BK" as I call it is never very busy. The reason I rate it so highly is because of the Angry Whopper. A few years ago, my girlfriend had the Angry Tendercrisp and loved it, but they never seem to bring it back with the Whopper. Even though I've tried to have them make an Angry Chicken, they never would, until I went here. I asked if there was any way they could make an Angry Whopper, but with a Tendercrisp and they did it! They even charged me the same as the Whopper. Excellent service, out of the way location, and an absence of the Macdonald Ave/Marina hooligans earns this restaurant 5 stars. read more

This is maybe the 5th or 6 I have come to this Burger King particularly in Richmond and it is closed before the normal operating hours I don't know why they do this but some folks like us when we get off work we come to give money to companies like this but they just decide not to be open during times they should be I'm not sure why they're closed there's no sign of them just said sorry we're closed read more

Burger King - Operating hours clearly in window - Fast Food Near Me - Richmond, California

So. Had a coupon for 2 grilled dogs and large fry for $4. I ate one last week and found if passable. Working down the street and not much time so why not. After getting the coupon correct the young lady neglected to put in "no ketchup ". Let's face it. Only little kids put ketchup on a hot dog. Tried to stop the girl within seconds but she walked off. Got another young ladie's attention and she told the folks making my order that I didn't want ketchup. 5 stars for her as she was sweeping the floor at the time. The order takes longer than it should. After about 10 minutes the young lady who had been sweeping came back to the counter. My order came up and she peeked at it. She immediately told the manager I said no ketchup and asked that it be remade. Long story short. Got the dogs.....no ketchup but about 1/3 cup of mustard on each. Should have known. The other thing is I ordered a soda. It was $2.69!!!. Guess that explains the coupon? Either way it is Burger King and I guess I should not have expected any better but I'll try it to avoid this one. read more

Came to this Burger King to take advantage of their specials since get a lot of coupons in the mail and wanted to use them I give it three stars is your average for fast food however we used the drive through one of the windows don't work so you have one window in use and take your money and then you wait for your food the soda seem to be water down like they needed to change the keg or something but I'll give it another try since their chicken nuggets on sale read more

Yeah it's Burger King so I'm not expecting the world here but I do have to wonder if the owner knows that this location closes early every night. Like, 20-30 minutes early. It's frustrating when you need a quick dinner for the kids and they don't maintain the posted closing hours. I've just stopped going here and go to the one off McDonald Ave. read more

This place is disgusting!!! By far the dirtiest place I have ever been!! Piss all over the bathroom floor and sticky floors throughout the restaurant. Every table is filthy and gross. A health inspector needs to be contacted. read more

I am ordering breakfast before work. My order was wrong for the second time. I order bacon croissants. Please check your bag because they were sausage croissants. I had to wait for them to make it. read more

This place is ridiculous they never turn on there lights how are people going to know that it's open. They turn off lights so people will think it's closed and nobody will go how lazy !!!!!!! read more

Burger King - Lights turned off and it's open !!!!! - Fast Food Near Me - Richmond, California

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I love this Burgerking!! It is right off 580 fwy...i always do the drive through as just looking for a quick bite sometimes when i get off of work....i order always just either the Whopper or Whopper Jr....and the burgers are always hot...the lettuce crisp and not soggy...the people that work the window are very nice and polite! And yes every once in awhile there is a panhandler but he is harmless...i think that people that wrote on this review of course jad problems--and i bet if all the others would take the time to write positive feedback they would outweigh the negetive for sure as it is always busy!! read more

Food was pretty good, came here as they're always coupons coming in the mail and the guy at the drive thru was super nice and friendly !

No customer service. Just a place for truckers to throw something in their stomachs... The foods gives me baddd cramps (including the orange juice). Oh- and they have rats. I've seen them run across the driveway, into a hole on the side of the road by the building. read more

This place is right by my work (nearby warehouse) I go to the drive thru today (03/19/19) a woman takes my order I pay at the 1st window then she has my wait at that 1st window for my food. I sit for 7 min then some other employee brings it to the 1st window. I ask for ketchup and bbq sauce she has to walk back to the 2nd drive thru window to get them and bring them back. Weird... which wouldn't have bothered me if it wasn't for the employees lack of communication. No once did any of them say "Hi" or "I'll be right back" buti understand that's it's my fault for thinking that's this business with trash littered in the parking lot and weird stains on the building would be nice or professional so last time I come here besides I can drive over quiznos or Starbucks get better food and better service read more

in terms of fast food joints, this is the closest one to work. and it's not too bad. value wise, you can't beat the dollar menu, or the beauty of a whopper made your way... but it still tastes like every other BK i've ever been to. gotta love franchises, eh? anyhow, this location has one of the highest amount of aggressive panhandlers i've ever seen. usually i don't mind panhandlers, but when i see their rides come by to pick them up.. and they have nicer cars than i do, i start feeling a bit... "taken"??? oh well, at least the panhandlerse aren't standing next to your door as soon as you pull into a parking space. it used to be pretty bad. also, the map is incorrect, the location flag needs to be moved a bit to the east, as the restaurant (and i use that term lightly) is actually located at the corner of hoffman and cutting... go figure. read more

I think actual address is Not West. Service was OK but looked closed at 9:30 PM when I went back.

Terrible customer service. This is the 3rd time they got my order incorrect. Sometimes a person needs something fast and quick = Fast Food!!! I can't help but come back because I do like the menu and it's nearby work, but damn customer service never gets the order right. How can you mistake chicken fries and nuggets...Bbq and sweet & sour are totally different and is labeled on the packet. small, Medium and large are differen sizes...Get it together people...Know your products...Learn how to read and make sure the order is correct when giving it to the customer...SMH!!! read more

Molasses slow service. Even with one group in front of me, I had to wait 5 minutes before placing my order. We then proceeded to wait another 7-8 minutes for our food. Is this "fast" food? Also, they charged extra for some of the options on the value meal even though there was no extra price noted on the menu - a practice I believe to be illegal. I will never go here again. read more

This place is convenient for me because its close to my house. However, their service is horrible. A few days ago, I waiting at the drive thru window for more than 15 minutes. Cars were honking but I had already paid so I couldn't just leave. read more

I am giving this location only one star due to the fact that I have been going to this location since day one and before it was a really decent place to eat, good food and good service, now food sucks on a whole new level, service is great but not with a smile. I have given them three chances to get better and keep my patronage but they have failed horribly! Burnt, cold food and warm drinks!?, they need a serious revamp of the way they work, and until then, I will promote to everyone, never waste money or time there! And they want fifteen an hour, please! read more

first,I want to begin with the fact that I opened this account just to write this review. I eat at this particular Burger King regularly and rarely have i ever had a good eating experience .If I'm in the drive through they always forget SOMETHING in my order causing me to have to double back,time and again.My last few visits have caused me to YELP them.Just hrs ago i took my family there first my order was wrong!(did i mention that i ate there?)Then out of the 4 orders of fries 1 medium fry was "saltyx10",the other 3 were Sahara desert dry/devoid of salt.My wife took our twins to the women's bathroom and I took our son to the Mens restroom.We both came out INSTANTLY!!!! Bathrooms Atrocious!!!Shame on you Burger King! You're forcing my hand to return back to McDonald's (high prices and all) I will never ,ever,ever,ever,ever eat there again... read more