They never open on time, need to hire more employees. They have the drive thru lines open however no one is taking orders. A lady is inside but refuse to take orders. When I proceed to the drive thru window she then state "you have to come in, I'm working along. I can respect that however, close off the drive thru lanes so people will no not to waste time waiting on you to take orders. Yes; it cost you nothing to place a sign up saying order inside. Just giving you a clue, thought or suggestion. It doesn't take a genius to make the customers happy. read more

Coffee is good. Someone they run out of coffee but when they do have it it's great. McDonald's is a hit or miss

This is literally the worst McDonald's I've ever been to. They do not get your order right they're slow. They're stupid. It's dirty. How do you fuck up McDonald's this bad dummies. Go out of business. read more

I'm giving this Mc Donalds an actual 0 stars but since i can't 1 star will do. I ordered 1 big breakfast w hotcakes and 1 order of pancakes with sausage. I make it a point to check my orders from this Mc Donalds bc there has been multiple times it has been wrong. Why do i keep returning to this place you ask? Because it's 5 min away from my home. But now i will make it a point to drive further if i need to at this point. Now basically the order of pancakes with sausage did not have a sausage. So i told the lady. Then i noticed i didn't have my 1 hash brown that comes with my big breakfast. The lady then asked for my receipt and said "you don't get a hash brown for the pancakes and sausage". which i then responded with "i know. however, i do get one with the big breakfast and that she what im referring too." She then went to go get me a hash brown. When i arrived home i then noticed that my big breakfast w pancakes did not come with the English muffin! This has had to be the simplest order and yet there was 3 things missing from my order...that is absolutely crazy to me. The employees should double check the order is correct before it's handed over. This is my last time at this location. Straight trash! read more

I ordered 2 iced unsweetened teas and they were outdated they tasted very bitter and I couldn't drink it I'm never returning

I don't remember the last time I visited a MacDonald's. But I'm definitely not going back for a Sundae. The ice cream, or what they pass off for one, had the consistency of creamy mashed potatoes. This fake ish is so weird; is there even any milk product in this thing? Or is it all carageenan and a whole host of protein extracts and chemicals we can't pronounce? Just go to a Burger King and get a soft-serve instead. At least theirs resemble an ice cream. The McMuffin breakfast and hash browns are not bad in a pinch though. read more

Disgusting drink machine sodas are nasty!!!! And they didn't even add onions or ketchup on my burger it's supposed to come with it wtf also the place is pretty dirty read more

just came from Mac Donald's around 4:30 got home my son ate his Big Mac and there was a LONG strain hair that was red inside very disgusting ! Employees need hair nets I had took a uber home if I had a car I woulda drove back I called and there phone is out of service . Never again read more

Yo, on the real this location puts up with a lot, they do a great job and are very forgiving of the community they serve. Hands down this McDonald's is an essential to this neighborhood and they hold it down. Thanks to all that work here, on the real. read more

Horrible customer service waited in line for 20 minutes for a small black cup of coffee I never received. Rude staff, not helpful. No customer service skills or care for the customer once so ever. The location smelled so bad as well, unhygienic. The food smelled sour as well not fresh. read more

PROS : - Food is warm and cooked well - Service is pretty good and is not too long to get your food - Inside is okay CONS : - Lines can be very long read more

Worker in yellow vest was extremely rude. Shooed me away when all i asked for was ketchup with my order. Told me that they don't have ketchup. What kind of McDonalds don't have ketchup packets for to go orders? read more

McDonald's - McDonald's in Richmond. On Macdonald Ave - Fast Food Near Me - Richmond, California

Wouldn't let my six-year-old daughter use the bathroom. Always full off homeless and creepy vibes NOT RECOMMENDED AT ALL read more

Food was fresh and tasted great, line was long but went by quicker than expected. The service was excellent and I would definitely go back . I noticed they had some personnel changes and everyone is super nice and helpful, drastic change from last month. Will be back more often with my children. read more

I usually order from this location being that it is close to my job. However I feel highly disappointed in the lies that was taught on this morning when I attempted to order in person a frappe. The lady over the intercom tells me that they are out of frappe's and they don't have anything but iced coffee. According to door Dash they are intact and stocked with frappe's and iced coffee. So here we go with people at McDonald's just not wanting to complete a task that is part of their job. read more

McDonald's - Thought they were out - Fast Food Near Me - Richmond, California

The app will get your order wrong a good amount of the time, and there's nothing you can do. They're taking your money and sending you what they like, and you've got nothing to say about it. You order 3 items, and the app says only 2 items are coming, so what do you do? Call the driver- will not pick up. Call the restaurant- direct to VM. Call Uber- good luck. No, they get your order wrong, and there's not a single thing you can do. read more

Rude af workers making 20 bucks an hour to put patty in bun and can't even get your order right. People stop paying for these people, they're parasites of society. read more

I ordered 2 fountain drinks and waited longer than 10 minutes for it. By far the worst McDonald's I've gone to.

Messed up a simple order. Didn't give refund. Doesn't answer phone calls. Forgot 2 items I paid for. Rule and unwelcoming drive thru.

The paper bags they use here for the fries and nuggets suck. I'm all for saving the environment but the fries go from a large to a medium (maybe even smaller) in those bags. If I'm paying $5 for a large fry I expect to get a large. Not these skimp half portions these bags hold. read more

NEVER EVER GO THERE IF I COULD I WOULD GIVE 0 STARS so basically its so bad we found a literal bandaid WITH BLOOD in the happy meal for KIDS and the customer service is HORRIBLE like I never cared about reviews but until I looked it was .... bad In general this is your sign to not buy there read more

McDonald's - Bandaid in happy meal?horror show - Fast Food Near Me - Richmond, California

Don't go to this place , and if you have to go just don't waste your time using the drive true , always make sure you double check your order b4 you leave even if you see a damn long line behind you. Order a big breakfast and was given only pancakes , service is slow , really bad experience getting food from this place. read more

McDonald's - Big Breakfast with Muffin and Hotcake - Fast Food Near Me - Richmond, California

I ordered four McDoubles with only ketchup and extra pickles but when I got my bag, I checked and see the McDoubles have everything on it and I hate onions and me and my brother specifically asked for no onions just only ketchup and extra pickles. Now I don't have an appetite to eat anything for McDonald's today. Me and my brother feel like we just wasted money for messed up mc doubles, I am very disappointed in this McDonald's location. I recommend to double check your order. read more

How they hell they put one single pickle on the burger but want to charge $.40 for more. SMH this place sucks. Don't eat here and the service sucks. read more

McDonald's - Plain ass burger smh - Fast Food Near Me - Richmond, California

Not the type to write these sort of reviews but genuinely the worst customer service I have ever experienced. I get to the window and the lady hands me my food without saying a word, I kindly ask if I can please have a side of ranch... she said it was in the bag and closed the door before I could say anything (it wasn't in the bag). I then waited for her to open the window again and she just stood there ignoring me. DONT GO HERE!! read more

Compre una happy meal para Mi sobrina y me salio una curita con sangre adentro junto con los chicken nugget is so nasty nunca comprare mas deberian de cerarlo ese lugar Doy una estrella el customer service is heavy read more

So I've finally learned my lesson and I will no longer use the app to order any McCafe items from this location. This is the third time I've ordered something through the app only to find out when I got to the location that "the machine is broken". I know there's a way that they can coordinate this through the app so that those items are not available to order because i've seen that other locations in the past. I've also come to this location a number of times in the past where they didn't have ice. They need to fix the ice machine. This is ridiculous. read more

Worst costumer service Tryin to get a meal at 6am and they made me wait to order 20mins after 6am and when I was trying to ask if they were open this lady on the drive thru complete ignored me very Rude! read more

The drive-thru is always long and today when I ordered a #7 lunch meal, I asked to make it a large and they gave me a small! To top that, the second I got my food, I immediately went for the fries and the fries weren't even luke warm! Its like they tossed them in the fryer for 2 seconds and pulled them back out. A couple of them were still cold as ice! read more

McDonald's - Fast Food Near Me - Richmond, California

These idiots never read the orders right i ordered 3 orders of fries only got 1 order and ordered chicken mc nuggets and got no sauce

This review is for Christmas Eve 2019-- Thank you to the staff who kept this Mickey D's open until 9 on Christmas Eve. Not only did they sacrifice their holiday evening, but they also made it through what was clearly a chaotic rush of angsty folks just brimming with Christmas cheer. Anyway, I was bummed they didn't have my Powerade but I appreciate the woman who translated for her coworker so we could figure out a different non-caffeinated drink option. Also bravo to those same two women for keeping a straight face when the guy with big holes in his sweatpants and no underwear walked up to order. Y'all the real MVPs. read more

Hoy jueves 7 de abril alrededor de las 8:00am fui a ordenar mi café por la ventanilla por qué tienen cerrado para entrar, pero las señoritas de adentro no le importan las personas de afuera dejándome más de 20mnts parada sin preguntarme nada. Solo por qué no pase con un carro. Mal servicio. Hasta el café me hizo daño read more

McDonald's - Coffee - Fast Food Near Me - Richmond, California

Extremely slow. Nobody can communicate well. If so, it's with an attitude. I'd say just go to a different location.....

Every time I order from DoorDash the order is missing items or they give the wrong item. They need to learn how to read better.

Today I went to this McDonalds at about 1030am with my niece. She order a number three that comes with fries. I ordered a big mac and when the drive thru attendant gave it to me I felt that the burger was cold. I requested another one or recently made burger, regretfully she gave me the same burger back. It was colds as well. I then waited for my niece's fries, I told them they weren't in the bag. I said to her there were not in any of the bags. She said I must have lost them in my car. I even asked to order some at the window , she ignored me. KUDOS to the rest of the TEAM, this drive thru young lady is AWFUL!, This was RUDE and I wish I would have asked to speak to a manger BUT I had a minor in he car and the line was getting pretty long. Her customer service skills are garbage and she shouldn't be working there. Who in their right mind would want to steal fries. read more

This has been one of the worst McDonalds I have been to. I stopped by for some coffee and quick breakfast and I was quite disappointed. There were people loitering inside the restaurant and they were not customers of the establishment. The restroom was locked and you needed to get the employee to push a button for you to get in. The restroom smelled and there was no toilet paper or seat covers. I was disgusted by this McDonalds and decided not to order food and go to another restaurant. read more

poor quality of food and poor service at the time of delivery. Every time the have to make something wrong and is not just this one almos all of them, please do it write we pay for this food. read more

McDonald's - The lettuce is old and I didn't even asked for entra tomato and look at the one on top - Fast Food Near Me - Richmond, California

It is the first branch that I have to see that they open until 6am, and above all they do not serve you until they feel like it, I had to wait 30 minutes and they did not attend read more

Must be kidding me... dang MacDonald yall serious tonight huh..? Wheres my buns and my cheese? I did order a cheeseburger what a ripped off read more

McDonald's - Paid for a double cheese burger and this is what i got.. SMFH fucking theifs - Fast Food Near Me - Richmond, California

Leaving a nasty review for this place. I pulled to the second window to pick up my food. I ordered a SMALL iced coffee and instead I was charged for a medium and I had to tell 2 employees and it's like none of them was understanding what I was asking for... then she gave me my small with so much attitude. Service is HORRIBLE. I then pull to the side because my food wasn't ready and the same lady at the window came out, handed my food, and rolled her eyes. I yelled out "rude ass bitch" and she laughed Lmfao. She's the same bitch I witnessed pick up trash with her bare hands and no gloves while she made the food. Didn't even feel like eating my food. Unsanitary and don't have respect for none of the costumers. Should've checked the reviews before coming here lol read more