Staff are would not allow me to redeem coupon to pick up food for my family since they could not be present. Very much sticklers to the rules and not even polite when they deny service. read more

Nope, won't go back. What happened to Burger King? This restaurant evidently thinks SALT is necessary in large quantities on their food. Onion rings were not edible and the whopper, meh'. I taste the drink in the drive thru and asked what it was, because it didn't taste like any Dr Pepper I've ever had. I told the worker and they said they don't drink Dr Pepper and just stared at me. They could giving free whoppers and a $5 bill and I wouldn't go back. Oh well guess it's time to start eating better food anyway. read more

This is the one where they make you wait at the squawk box and take forever to get your order while traffic backs up into the parking lot and street. Then after you pay they ask you to move to their side door or front parking lot where you wait even longer. Worst BK in America. read more

This location has gone under over the last few years. We have tried again and again hoping they would recover since Covid and they just haven't. STOP SENDING US TO THE FRONT OF THE STORE TO WAIT 15-20 MINUTES FOR OUR FOOD. It's supposed to be drive thru, not sit and wait in the parking lot. It happens EVERY TIME, not just occasionally. We want to give you our business but you make it really difficult by missing kids drinks, not adding cheese to burgers when we pay extra for it, and pushing us to the front to wait. Corporate/owner needs to do an overhaul of this location. read more

Every single time I've come to the drive-thru I've been directed to wait in front of the building for my food to come out. Are you understaffed? Unprepared? Waiting 10-15 mins in a parking lot with other patrons also waiting for their food?? Get it together. read more

Customer service was very fast, courteous and respectful. I was in and out. The drive through window lady last night rushed my drink out after forgetting to get it to me while I was waiting for my food which came right after- it was very HOT (which was nice) and our food had a nice juicy flavor. Much improved from the last time I ate here, good job guys keep it up :) read more

I love it but sometimes the chicken looks a little weird the fries are burnt not much salt

Every time I go in the drive thru they make me pull around to the front. Also, don't bother getting anything extra on anything cause you'll pay for the extras and they will make it normal. read more

Crappy food. Crappy service. It's a front for something else. I just know it. Veggie burger was cold, fish sandwich was repulsive. No stars would be a better rating. read more

Burger King - Fish sandwich. Repulsive! - Burgers Near Me - Kennewick, Washington

The younger woman cashiers always have an attitude and rush to get your order over with. Food is great fresh and hot. Clean place and tables are always whipped down. The guy cashiers are always in a better mood read more

Drive thru ordered Texas double whopper meal, whopper with cheese and 3 8 peice nuggets. Texas burgers were black burnt and dry as hell. They asked about sauces for nuggets but didn't get any when had to pull forward to door in front of drive thru window. For $38 worth of food you'd think they might get something right...oh they did get nuggets and fries right. The rest of the experience sucked as bad as the food just what I wanted after 12 hour day and wanting to relax and watch nfl playoff game. read more

This Burger King sucks always gets the order wrong and seems confused when I tell them it's wrong and adds thing to order that I dont want forgets at least one item every time I come here 0 stars read more

In my opinion, It's amazing! It's definitely my to-go fast food restaurant!! They always get my orders correct. And they do it pretty fast!

Waited about 11 minutes at the order screen to actually order my food. There had been one car ahead of me. Then was prompted to wait another minute to receive my food at a sketchy back door. Won't be coming back. read more

Grosss! Why did I do that! I knew better than to spend 9$ on an uncooked dough ball breakfast biscuit meal. Please cook your sht! So nasty!

They don't understand how a drive through works. Been here multiple times and they will only have one car come through at a time. They are definitely stacking their times. As you will have to wait in the front of the building for 5-10mins before you get your food. This place needs an overhaul!!! read more

If I could give this place 0 stars I would. A MANAGER gave me my order after I witness another customer return it, because they gave him my order. I confronted the manager and told her it wasn't ok. Her reply was, " they didn't touch it". To which I replied, "Then how did he know it wasnt his order?". This was after they had pulled us both, to the front of the store. I just went in because they were taking a long time. I contacted bk through their website and I never heard back from them. How BK hasn't dropped this franchise owner amazes me. read more

We went to the store in the drive thru with my dad and my three younger siblings while I was in town. We were in a bit of a hurry, but the drive thru is apparently a hang out zone now. Their screen wasn't working and the worker taking the order didn't hear half of what we said and then refused to read the order back to us. Very reluctant to make modification to the order too. When we got to the window she rolled her eyes and scoffed when my dad asked what the order was. Read it back and part was a little screwed up. He made a comment making sure we got it right and the worker behind her interrupted the worker and said she did it and it was fine. After making us sit at the ordering screen, they hurried us out to the front to wait for food. And as soon as we got there the worker came out to give it to us. Waste of time there. And after that we checked our order, all the sauces we requested (which we double checked at the window for a few very picky kids) were not there. They didn't give fries for my dads order. And the "sauce on the side" was in a about 8oz sundae cup filled. Way too much sauce, that's enough for half a days worth of burgers. Bad experience all in all. read more

Honestly I don't know where to start they got the worst management in town I've never felt so embarrassed and so much disrespect I've never been a rude or annoying customer because I work in the food area as well but the way this Burger King is it's unacceptable i wish they change their attitudes the way they hand food out read more

The employees are in the wrong place to work. This is the place where you more often than not ( 8 of 10) you will have something missing, cold, wrong order or just plain rude service. I drive by it often and since the other burger king is in the other side of town this will be the only option when my kids want something from there. I think the employees are just plain not paying attention to what they do and don't care about customer service. read more

This place has all its drive thru customers pull around and park in front of the building. Whether there are cars behind you are not. I suspect they are doing it to beat their drive thru timers. So we are all parked in the lot, waiting for our food. Meanwhile the employees come out with multiple orders on the same tray going from car to car trying to figure out which order goes to which car! Its a complete cluster #*&@! It takes forever for them to find the correct car and most of the time they forget something and have to go back in to get it. Then they have an attitude with you because they have to keep running back and forth. Well, if they would just hand me my food at THE WINDOW it wouldn't be such a big deal. I won't be going back anytime soon. Its such a hassle to deal with parking every time I go through the DRIVE thru! read more

If I could give a 0 star review I would, sat at the drive thru window for 20 minutes and no one took our order or even came and said anything. I'd re think your whole staff cuz everytime we have ever gone in it's been shit service. Update 20848593737th time trying to go here because it's the closest to us for you to forget half our shit & be rude the entire time don't work customer service if you can't handle it. read more

I ordered the new Impossible Burger Meal and a plain salad. When I got home I discovered I had a nice salad and a very cold regular hamburger. Crap, try harder, guys! read more

This was the worst Burger King I've ever been to. I don't go to Burger King often, but it turned me off so much, I don't think I'll be going anytime soon with any of their locations. I made a complaint to corporate, but I think it is going to be ignored. The cashier was rude. She rolled her eyes at me. I didn't do anything, but order. They ran out of what my children wanted to eat. The ice machine didn't work. If a machine is broken that is used often, someone needs to service it. If you don't have food that is on the menu, you need to plan better. It's quite simple. The restaurant was disgustingly dirty. I asked for a rag to clean my table.The woman said she "didn't know". I don't think she knew English. I just grabbed some napkins, ran it under the water in the bathroom, and wiped my own table. It wasn't sanitary, but I had to get rid of some of grease, ketchup, and crumbs from fries that were on the table. They got the order wrong. When I asked for the milk that was supposed to be with the kid's meals this man handed me white milk. I said, "no, I ordered chocolate milk.". He got really rude and tried to argue that I should've said "chocolate milk". I explained that it was chocolate milk on the receipt. It was just insane that I was arguing with this little man that screwed up on the order. My food was soggy when I got it. I can't express enough how horrible this experience was. This location also has failed to hire one single Asian, Native American, Caucasian, or African American. Everyone is Mexican. They don't speak very good English either. I think someone should be checking out their hiring practices. Skip this location for sure. Drive a little longer and save yourself from bad service and even worse customer service. There is a nice little bagel sandwich shop just down the street or many other fast food restaurants. read more

Why are your hamburgers as cold as the condiments? Why couldn't I get a single napkin? Why didn't I get cream and sugar for my coffee at request? Way to drop the ball. 1- whop B/C 1-am fry 1-am coffee DRIVE THRU read more

Would give zero stars but can't. Horrible service. Waited at inside counter for at least five minutes before someone took my order. They were only worried about drive through. When I finally got my food 12 minutes!!!!!! Later the order was wrong. Got fries instead of onion rings. Ordered cheeseburger with NO pickles. Yep got pickles. Oh ya the bun was so hard I could've broken the window. Won't be going there again!! read more

Wish I could give zero stars this place SUCKS! They used to give you your drive threw order out the back door of the building so gross. Obviously someone complained because now every single car in the drive has to pull around front to get their order. The speaker system at the order menu is so loud it's painful to order but they can't ever hear you for some reason and always get your order wrong. This place is terrible why doesn't corporate care? Pathetic read more

The service here is phenomenal and and the person working register the register was extremely helpful for me, I couldn't speak English so I ordered to him in Spanish and he understood everything I said. His name was Kevin and he's one of the greatest employees I've ever met. read more

Horrible service and food quality not to mention they always try to push you to their back door to wait for your food to try and increase their window times... Its despicable and they need to rehire a while new competent staff read more

Decided to try out the new hot dogs Burger King is now offering. Been on my to do list to try for some time but I also am scared of new things. My problems started when the hot dog meal didn't have a number. I like ordering by number. Anyways got my hot dog. They were very friendly btw. I was expecting a plain hot dog. I like plain. This came covered in onions, relish, mustard, etc. I reluctantly still tried it. It was surprisingly delicious. The dog itself was kinda small and cheap tasting. Not a good one like a Nathan's or anything, but the overall experience was pleasantly surprising. I don't expect to be going back craving that hot dog, but it was a hot dog I wouldn't be opposed to eating again. read more

I ordered a whopper cheese/no onion and fries and it was terrible! My burger had onions on it, wasn't hot and tasted like it had been sitting under the heat lamps all afternoon. My fries were overcooked and I didn't get any napkins. I was very disappointed and this isn't the first time I've had shitty food from this location. read more

I popped in for some quick grub and got some awesome service from Moises at the front, did all he could to make my difficult order possible all while being as helpful as possible, good job dude read more

Food was cold,and was sitting there for awhile. ..hate it there but the boy wanted a hamburger. ..this place sucks don't go there

hella fucking lazy , i went and ordered TWO things , took the drive thru worker 3 times to take my order, had me pull out to the front to bring my food out. only to have all of it be soggy and the mozz sticks aren't even cooked. what the fuck is going on in there read more

Food was cold, they were out of half the sodas in the freestyle machine. The flies were thick at the front counter were you order the food. This is the worst Burger king I've ever been to! read more

The food was cold my sodas were all wrong called them when I got home no one answered there phone , so I went hire up and the lady told me they are known for not answering there phones! These people need to do there damn job ! read more

Poor quality food... food was pretty much cold.. I've ordered chicken strips I've had to wait like 15 minutes for them when they're usually should be ready by 5 minutes. I rather waste my money on McDonald's.... read more

Not very friendly drive through service and was rushed. I had asked for sauce before paying to make sure they would give me sauce and that it was added to my order. Not only did I have no sauce, but no straws for my drinks, and the medium fry was half full and the burger was very sloppy. Im not a picky person and I understand this is fast food, but with only myself and one other car in the through I think they could have offered better service. read more

ZERO. They do not let you make special orders at all. My son wanted a kids meal but wanted tomato slice added to the burger. I was told NO. I would have to purchase the Whopper jr meal and would not be able to get the toy that came with the kids meal. We will NEVER use this location again. EVER! read more

That was probably the worst meal I have ever had, the fries were cold and hard. The burger was cold and tasted like it was sitting out for a while. Not impressed. read more