Has to be THE MOST unprofessional fast food joint I have EVER been to. So, for context, I had a bad experience at the BK location at Buchanan Galleries prior to going to this location. As compensation, BK head office sent me a voucher for a sandwhich. Now, this was really bullshit as I had spent over 11 pound and simply wanted my meal replaced. I didn't open the voucher prior to getting Springfield Quay. So, when I got there and presented the coupon, they were just really nasty and unprofessional about accepting it. Telling me I had to use it at a certain location, pay extra for toppings, etc. So when I finally got my sandwiches, I realized that they'd messed both up and put toppings that I didn't want on there. So, I went to the counter and simply told them that I'd only wanted cheese, pickles and onions on the burger. They acted like I was in the wrong and tried to tell me, a grown man with a degree, that I was the one who messed up my order. Now, this really irks me because not only are you telling me what I said, inferring I am incapable of remembering what I ordered, but it's also flat out unprofessional. That was on my first sandwich. I got back to my seat and I opened the second, my chicken sandwich and see that they'd not put cheese on there. Once again, I go up, politely tell them that there was only supposed to be cheese on there. Once again, the manager, a small white lady, gets very upset acting like it's my fault. At this point, I had had it. I said I would be contacting corporate. For one, to inform them of how unprofessional the staff at this location are, but also to inform them of how dissatisfied I was with the "compensation" that they offered me on a 11 pound order I got. A whopper voucher would hardly suffice for that. I didn't even order a whopper so to limit the voucher to ONE sandwich was total bullshit. I sent that email over 3 months ago and have heard NOTHING back from BK customer service. I have tweeted them, inboxed them on facebook, etc. NOTHING. I will NEVER spend a dime at BK in the UK again. This would NEVER happen in the United States and corporate would have been on it, immediately. Totally disgusted at all levels with this organisation and I encourage EVERYONE, to avoid this location and Burger King UK as a whole. read more