I've been here four times in one week. I like the kids meal. I like the whopper Wednesday deal. I like the ice cream cone with the kids meal instead of the toy. But each time I order my sandwich is made a little different. I pay extra for lettuce, tomato onion, and sometimes it's good. Sometimes it's so skimpy. I wonder what I paid for. Why can't they be consistent. Why can't they be generous with the toppings. And why can't the managers be more friendly? Say hello thank you for coming to Burger King with a smile, may I take your order, please? Instead of looking at you like you are a homeless person asking to use the restroom... read more

The worst place i've ever been. Sooooo slow in the drive thru. Might as well just close it down.

The fatigue is real at this burger king. The service is poor. I think they clean the place with toilet water.

Worst location I have ever been to, a simple drink, whopper and onion rings not only took 30 mins (no exaggeration) but they also got my order wrong. They almost didn't believe me that I had ordered onion rings and not fries and that I had not received my drink or receipt. I'm usually not like one of those review Karen's, but I feel so passionate about how horrible this experience was. read more

Waiting forever and never even able to place an order. Finally, I just gave up and left.

4 days ago we ordered food online. After waiting at the window for 15 minutes with no response my husband went inside. There was no order ready, but they would get it right out. They bring him a bag with 3 items in it. We ordered 8. Of the 3 items one sandwich was made incorrectly, one was right, but the third item was so greasy he thought it was onion rings. Wrong, it was chicken nuggets. He was told that they don't have the other items even though they are on the website. He went back inside and on speaker phone I requested a refund. They just kept saying that they didn't have the items. They finally told me I could get a refund on the website. I processed my refund request and Burger King responded with an offer of a $10 coupon for my next order. I responded that there would be no next order and I wanted a refund. They told me "this situation is not eligible for a refund". I either didn't get or got bad food. How is that not eligible? I responded multiple times requesting corporate contact information to no response. I was told 2 days after the order that a refund would be issued. Now it's 4 days later, no refund, no contact information. This company is a joke. Eat anywhere else. Anywhere. read more

Always terrible. Just stopped in the drive through and the employees said over the mic they're just not open right now... it's 2:40pm and I can see the staff in there. I've had 100% bad service beyond this 5x, now on my black list. read more

Did drive through for dinner, the guy said they had no fries left, the shake machine wasn't working, and that there were no impossible burgers left. So had to get a whopper, which I didn't mind, until I opened mine and got jalapeños, which last time I checked, whoppers don't have jalapeños offered on them. read more

Tried to get a biscuit this morning third time in a row at this place that they say we don't have biscuits. You have to get a Chris sandwich every single time. read more

Terrible service, manager dropped an F bomb at a customer that was complaining his order was wrong, and his employees were laughing.

Well the guy behind the counter was arguing with me that they sold coffee they do then I see someone eating French fries from the salting area this is a clean Burger King and shortly after I received my coffee the manager brought the employee out to a table and had words with him about his attitude. read more

Their customer service sucks. They got my order wrong twice and when I went in to have them fix it, the little girl rolled her eyes at me. I'm the wrong one to do that with! And still left with a jacked up order that was simple. Get y'all shit together! And if you guys hate your job, find something else that's not dealing with customers. Because people like me will check y'all asses on-site if you guys want to be rude to customers. Having a positive attitude is the key! read more

They were short staffed but were very nice and worked hard to fill our large order perfectly. Better than Wendy's across the street that had a rude manager. read more

Was the only car in line, and ended up sitting at the window for over 25 minutes. They handed us our 1 large drink and never mentioned we'd have to wait for our food. Two stars because nobody said we'd have to wait for the meat to cook and had to wait 12 minutes for somebody to come out and inform us, but the people working were very polite and kept apologizing. read more

Fast late night drive thru service. Friendly and courteous staff. Hot and fresh burgers and fries. Sure made up for LACK OF SERVICE at McDonald's across street. read more

Super slow and awful customer service. I sat in the drive thru for more than 10 minutes with only two cars ahead of me. When I did order I asked for a small soda and was given my total without the employee asking which soda I would like. I asked her while still at the speaker if she heard me say I'd like a soda and all she said was yes and repeated my total. When I pulled up to the window and asked her if she needed to ask me what kind of soda I'd like she gave me attitude about how she was the only one working and had a lot of people talking to her the same time. Tough, this is your job. read more

I didn't have any problem. My order was prepared quickly and without any issues. I was even warned to be careful of very hot onion rings. I'm not a regular at fast food joints, but sometimes, the lure of fire-grilled burgers, pressed beef, Click-In-A-Bucket or bacon from that red head is too much for me. This was one of those nights, and the King lived up to his promise. I'll be back. read more

As far as Burger Kings go, this place is fast and efficient. Everything that a fast food place should be. Manager is clearing keeping on top of things and making sure everything gets filled, and orders completed. Went in a few days ago to place an order and even had a second worker come up and take orders because the line was filling up. Food is good and has never been incorrect for me. Parking lot is a little unusual, looks packed, but the inside is spacious and comfortable even with a full lot. They have one of those 100+ flavors coke machines as well, bonus. I would definitely come here again. read more

This Burger King is horrible; I'd give it zero stars, but that's not an option. The service is very slow. Most of the people there look like they don't want to be there and have nasty attitudes. We ate there a few weeks back. Walked in and waited a full 5 minutes before anyone even acknowledged us standing at the counter. They were not busy and two employees were standing there the entire time chatting with each other. I even said, "Excuse me" a couple times and we were completely ignored. When a young woman finally came to take our order, she didn't say "Sorry for the wait" or anything. She brusquely took our order, had a blank look on her face and that was it. SO rude. I went through the drive-thru last night and service was again horrible. It took almost 12 minutes in line with 1 car in front of me and then the driver handed back the bag and had to pull up to wait. They obviously messed up his order. It's not rocket science, for goodness sakes! What's so hard about getting a fast food order correct? The entire time I was sitting there waiting, you could see the employees talking and laughing inside, but no one cared about the customers. They weren't busy. When I pulled up, the teenage employee was leaning/laying on the window and looked annoyed that she had to take my money and hand me my food. The drive-thru lane was filthy, with cups, papers and cigarette butts everywhere. Doesn't anyone here clean outside? Are these the new brand standards?!? Overall, the outside is filthy, the service is slow and as a lovely little bonus, you receive nasty attitudes from teenagers who obviously don't want to be there. Well, you know what? Work is a verb. If you don't like working there, don't. You're not doing anyone a favor by being there. Minimum wage jobs are a dime a dozen. Go find a different one. Whomever the manager is must not care either, because this place has been getting worse over the past year. If the employees act this way, it's either because they are not being trained properly, they are not being held accountable for their shit attitudes or the managers don't know how to manage or act the same way. Yesterday was it for me. I won't be going to that shit hole Burger King anymore. Next time I want something from Burger King, I'll drive to Hartland. It will be a longer ride, but I'll probably get better service, better food and a decent attitude from the employees. This Burger King will probably go out of business soon unless there is some type of MAJOR change here, but I'm not holding my breath. read more

This burger king gave us a refried chicken burger put lettuce on the burger and she said no lettuce and we gave them three chances to fix it dont come to this burger king they will scam you read more

Burger King, in general, is one of the worst fast food chains out there. This one in particular is terrible. The inside is dingy and the staff is not exactly inviting. The food is absolutely awful. I've gone to this location twice in the last 12 months (the second time I had a gift card) and both times I left saying I'll never go back. read more

Food is decent but last time Few times I was in they kept bugging me to fill out their survey. Not only at the register but also came to our table. read more

Great operation nothing like a Slopper ... But fast and good joint out here. If you in the Falls or Germantown they are on point.

Make sure you have A LOT of time as it will take approx. 20 minutes to get your order, providing they even get it right! Gave wrong order/cold food/BAD attitude! Story is too long to go into but believe me, we will NOT be back! Word to the wise: STAY AWAY from this particular Burger King!!!! read more

Very friendly service! Management should be proud of worker Adia. I asked her name because I was so impressed with her politeness. After a bad experience the other day at a different establishment, this was a breath of fresh air. read more

Cashier mumbled so had to ask clarifying questions a couple time to what she asked. Then she got order wrong costing me more. Was not able to verify order as she mumbled and order screen malfunctioning. Based on body language she did not want to be here. Also could hear swearing coming from the managers office while 2 people were talking. Cook who made our food and brought it to counter was very courteous ! read more

If I could give this place zero stars then I would. My wife and I were headed out and needed a quick bite to eat and ran through the drive-thru. As I pulled up to the window a heavy set woman plunked her elbow up on the counter and proceeded to wipe her sweaty face all over with her hand before asking us for the wrong amount of money, and there was nobody else in line. I told her the correct amount and she looked perplexed and walked away. Another woman came to the window to take my money and would open only one side of the drive-thru window to reach her hand out. At that point I could see the disgusting slob who wiped her sweaty face with her hand stuff our fries and food into the bag with that same hand. Neither one if them said, "hi, thank you, bye" or any other words at all. Then, the crispy chicken sandwich I got was over fried and not even edible, it went straight to the garbage! This Burger King has been poorly managed for years and after this last stop I will be sure to go to one of the many other restaurant options next door. I will NEVER be back to this location again! read more