Buckle up and keep your arms and hands inside this review…read more..
I was in town for a special occasion where my friends wanted to take me somewhere for a great steak dinner. One of my good friends was recommended F&H's, so that's where he choose to take me.
First off the restaurant looks wonderful. Think country club, lodge, or your wealthy uncles house in the burbs...no complaints
We arrived around 7pm on a Thursday night. I should have seen the red flags when we were first sat down. Red flag #1, the restaurant was somewhat empty for a dinner night. Red flag #2, the menu was a bit pricey, but understandable considering that this was supposed to be a premier steak house. Red flag #3, paper napkins and cheap silverware *think school cafeteria.
When ordering, we should have picked up on the quality of what we were getting ourselves into was going to be low, when we learned that the $68 ribeye steak dinner, or any of the steak dinners were BOGO (Buy One Get One free). My friend ordered his steak well done (I know sacrilegious), and I had ordered mine medium...our steaks came out at the same time. The entrees were plentiful and picture worthy (I don't take pics of my food, I eat it!) I cut into my steak anticipating a soft, buttery bite and it was a little tough. I didn't give it much of a thought, I continued to slice through anticipating a more tender bite...nope. I tried another...nope. I tried a different side of the steak...nope. It actually got worse!
I typically am not the kind of guest who complains, but in theory this was a $68 steak! This should have been tender to the knife, easy in the mouth, and full of flavor. The steak was one of the worse steaks I've had in a very long time!
I couldn't hold back, so I mentioned something to the server. He was apologetic of my comments and immediately called one of the managers over to hopefully rectify the issue. The manager tried his best to defend the kitchen, and to justify that once in a while it happens, and guiltily offered to remake my meal, but stating, "well you know that it would take at least 15 minutes to remake"...I honestly was put off about the quality of the first one, and the look of my friends I was fine not eating.
The manager then comes back and says, "well since these are BOGO, I won't be able to take it off the check...you'll still have to pay full price for the one"...so he then re-offered to have the kitchen remake the meal. I told him, "no thank you, I'm good", but then I thought to myself, NO! I had them make another meal to go for my friend to take home.
In theory, the manager should have saved his offer, not wasted the time or food in remaking it. He should have discounted the one steak that my friend ended up eating, had just apologized, and have moved on.
Now I've had a few days to ponder on it, and use the power of the internet to voice my experience.
I have many friends and family who live in the area. I will spread my experience, and they will continue to spread what they had heard, and ultimately what could have been made right should have been done that night.
Super easy fix...serve a delicious, well cooked piece of meat. Fix/Solve a guests/customers concern right away, no questions asked. Leave the guests/customers feeling satisfied, so that they leave happy, and the possibility to give you a second chance.
My review won't prevent anyone from visiting your restaurant, but it will absolutely make them debate if it's worth the effort