The food is exactly what you expect from Burger King. The drive thru experience really drags the overall score down The person taking orders was impatient and when I asked a question about the menu, she responded with rude and harsh words read more

This is the slowest drive through ever, twenty five minutes in the drive through during lunch rush on a wednesday afternoon.This is insane, everybody in there.Moves at the pace of a snail, the drive through line is long, and it's like ninety degrees outside people behind me are frustrated too.This is ridiculous. I've never seen and drive through service this slow.Anywhere read more

Listen I'm not a huge fast food fan but sometimes McDonald's or Burger King hits the spot. I've tried to go here twice in one year and both times were the same: waited forever to drive-through forever only to give up and leave. The guy on the speaker said he had a large order it was gonna take him a while, 15 minutes later enough cars backed out of the line behind me so I could just back up and leave. What a horribly run operation. I get it, I worked fast food when I was a teenager - it's not the best job. But at least have some respect for what you do and TRY. In hindsight it's for the best, I was being called by a fried chicken sandwich which is probably one of the least healthy items on the menu. But what a shitty operation read more

DO NOT GO HERE Went for a late night craving and ended up with cold fries soggy chicken nuggets and a moldy sandwich read more

Burger King - Whopper - Burgers Near Me - Auburn, Washington

Went inside because drive up was busy. Stood at front counter without getting greeted or helped. All they had to do was to turn around and take my order. Finally asked if they would like to take my order and they said they were too busy. This place is an embarrassment to Burger King. Should be shut down !!!!!!!!!! read more

Not like this restaurant needs another bad review .... Today I placed an online order at 2:16 pm I arrived at the drive through at 2:25 . I waited in line doe 15 minutes. After noticing the extremely low wait, I decided to go inside. There were only 2 employees visibility working. It was extremely hot in there and I honestly feel like this is definitely a WISHA violation, and definitely explains the slow service. My order was on the hot lamp, by the time the cashier got to me (2 customers in front of me), it was already 2:55. They didn't have the blue slushy, so I took a fountain soda (she gave me a small cup even though that's not the same cost as a slushy). I asks for hot fries because mine had been siting there for a while . The cashier was hesitant to swap my fries indicating they made the order when I placed the order, even though I explained the delay in pick up was because the drive through, she was unapologetic, rolled her eyes and clearly didn't hear what I was trying to explain. I'll attribute her attitude to working in extreme heat and understaff, but my rating remains a one star because I feel like management should be held accountable for bad service. I did contact BK support and the issued me a coupon. Needless to say I will not be using it at this location. read more

Burger King - Drive through - Burgers Near Me - Auburn, Washington

Terrible customer service people are very rude. Food is disgusting not made freshly gave me buns that had burnt sesame seeds read more

Burger King - Burgers Near Me - Auburn, Washington

these fuckers they put ketchup on my burger when I asked for no ketchup I asked for a meal and they refused to let me have it 1 star come on Burger King read more

They're so consistently terrible. The workers are slow, they're always understaffed, they're rude, and they're incompetent. It's a wonder this place is still in business. The employees act like it's a burden to be there and it's hard to want to go there when the employees hate being there. I'm worried the ownership doesn't care and the leadership doesn't know better. I've never had a pleasant experience here. read more

Horrible! Do not go here! I waited in the drive thru for over 30 minutes. I was blocked by other cars or else I would have left. I wasn't happy about sitting there in line wasting gas, but I didn't complain. The guy came on the speaker a couple of times saying they couldn't get to me please wait, like being on hold on the phone. He did offer me a free pie or something but I just wanted to go so I could get home so I said no. My Diet Coke has something in it. Tastes like a chemical or cleaner, it is bad!! I am getting it tested to see what it is. Again I did not complain or say anything about the ridiculously long wait. I only said no to the pie. I wish we could give 0 stars. We will see what's up with the Diet Coke and what I will need to do about it. read more

ordered 2 special whopper meals and the drive thru guy who took the order repeated it back correctly. got to the window and they insisited i ordered one and they cant take the order for the other one at the window and that we had to go inside to order it. I suggest avoiding this place at all costs and boycott read more

Ordered Spicy Crispy chicken sandwich meal through app @6.99 via offer, replaced their whatever sauce with mayo and removed tomato, these guys have the best chicken sandwiches out of all the competition, even chick-fil-a, yes I said it, fight me. As for customer service, never had any issues. I suspect several of these low rated reviews are because of hurt feeling, rather than food quality. Eveyone's a victim these days read more

Burger King - Spicy BK Royal Crispy Chicken - Burgers Near Me - Auburn, Washington

Stop by to just get some onion rings and a water . I got the rings but not the water because they wanted 35 cents for a small water. I asked how long they have been changing for water. They said forever. Witch I know is wrong because I was there 2 weeks earlier got the samething and was not charged. read more

Bad service, I've waiting in line for over 5 minutes and I have been trying to order something hut the speaker wouldn't work so I assumed it was broken. Once I came to the first window trying to order they said that they couldn't take my order because thet were busy and they couldn't say one moment we are busy, so they said to leave the line or get back into queue with atleast 5 cars. Don't come here, horrible service. read more

Currently sitting in the drive thru after waiting 11 minutes at the order box.. I finally gave up. the rude lady just kept saying just a moment. I tried to pull through but the person at the window has been waiting 15 minutes for her order. I get that they are short staffed, but how hard would it be to say I'm sorry there's quite a few large orders ahead of you, It's gonna be more like 10 to 15 minutes. Would you still like to order? This is ridiculous! read more

Food is always fresh and hot. And the best breakfast 'hash browns' bar none, blows Mikki D's, which are way to oily. Yum Sausage Crossaintwhich.....Yum Yum....... Gerry Masters read more

I would definitely replace some of the employees there. These people are not trained in customer service. One person in particular is very rude I stood at the counter no one else was there except one gentleman. I was seen and not acknowledged at all. I literally had to ask to be helped . No can I help you what would you like nothing. I think the woman has a very large block on her shoulder and she hates her job that's how she appears to me. I'm always polite and courteous especially to someone who has access to my food. But I treat all people with respect. She took 15 mins to finally answer me. To take my order. I will not go there again and I have spoken to corporate about this issue. They also want the customer to be treated with respect and courtesy. read more

I paid for a drink, as I can recall you can REFILL your drink. I didn't want to use the paper cup provided I wanted to use my own. The lady at the counter shouted at me saying it was stealing... (I PAID!!! )I literally paid and gave a receipt and what did she expect for me to pour it in to my cup from the paper cup?! So yeah I'd like to say that this Burger King definitely needs to teach their employees proper etiquette and customer service! Teach them how to talk to customers and hygiene is so important in the food industry, deodorant and showers before work is a must. I witnessed them disrespecting an elder lady that was trying to order and they absolutely wouldn't help her with the app and just kept saying sorry I can't help you. Kept repeating loudly sorry ma'am sorry very loudly and it was strait up rude. *Will definitely not recommend this store.* We originally were just waiting for someone to meet us here cause we are new to the area, while sitting in the parking lot we watched 3-4 people have to take their food back in from the drive through cause they didn't get everything they had ordered. -Thankfully there's more places to eat around this location. You're welcome, have a wonderful day.- read more

Most unprofessional store and disgusting place ever. I showed up at the drive through attempting to use a coupon with two of my kids in the car under 3 years old. The "store manager" then slams the window in my face and ignores me but says ugh so annoying. Another female then assisted me and I asked her if that female is the store manager; and that I wanted the corporate headquarters phone number. The "store manager" then comes back to the window with a attitude and ask me in a rude way and said "you had something to say to me?" I stated that I didn't even want to speak with you but if you don't like to work here why are you here. She then calls me a "stupid b****" and all the other associates at the window starts to curse me out saying "f you". (We all know who the real stupid b**** is since she's working there) Store needs to be close down for their bad reviews and rude associates. read more

I've currently been sitting in this drive through for 14 minutes. As in, I placed my order 14 minutes ago. There are still 2 cars ahead of me until i get to the window. If there was a lane where I could have left, I would have. I've driven by this location so many times, and the line is always long. And I never stop. Today I did because there was only 4 cars long....and here I am. 16 minutes later. Still waiting. The food I received wasn't incorrect thankfully. It also wasn't super freshly hot which is sad, considering how long it took to get. Guess I'll just go down to the pick and quick or whatever it's called. read more

Rude & unclear personnel..... food was disgusting When did they stop toasting the buns? It was a mushy unflavored, thankfully cooked burger! This place needs serious help!!! It has gone down hill just like Auburn has! read more

Fucking slow service, food is not cooked properly. They take forever for serve or take your order . No coming here anymore . The owner of this restaurant should look at this comment and do some shit about it . read more

Burger King - Menu - Burgers Near Me - Auburn, Washington

The best thing I can say is that they are consistent. Unfortunately, they consistently screw up every order. Wrong items, wrong drink, fresh cooked meat- ICE cold, extra condiments get left off. You name it, they will screw it up. read more

Very long wait on the drive through. Wrong order. I come back cause sometimes it's the only thing on my way home but geez I wish I had better options. read more

Customer service was non existent. The employees were rude and indifferent. Mistakes in my order were shrugged off. No apology. My order was corrected twice and they still got it wrong. I only ordered three items and I was overcharged. The other Burger King in Auburn by the Outlet Mall is great. I won't go back to this one - ever! read more

We were impressed how neat and clean this Burger King is. The employees all take pride in their job and their working place, especially when I told them that an inconsiderate someone had trashed paper hand towels in the toilet bowl. The manager and a team member immediately picked up their cleaning tools and went to the restroom to have the problem resolved. This behavior gained two stars for this business! Food quality was basic and decent, and with the discount coupon, it seemed a steal for consumers. Service was courteous, efficient and prompt. read more

Burger King - Very neat & clean dining area . - Burgers Near Me - Auburn, Washington

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Omfg they are so rude, i hope they don't spit in my sandwich, I don't eat fast food unless i have to, thankfully not coming back even if i had to read more

the service like shit, the old lady was so rude, this is my first time I got that bad exprerience

NEVER again! first of all they are slow, rude, and told me I couldnt order because I got irritated I had to keep repeating myself. mind u I waited 20 minutes in drive thru read more

I come to this place like almost every week on late night. Everytime i was here, im always disappointed and bothered by the lady, they said that was the manager, she always yelling on her workers and customers the whole time, i promise she really have a bad attitude and poor customer service. As in everytime im here no exagerrations. I dont know why the corporate letting this happen or does not take actions about this manager, im pretty sure theres a lot of complaints to this lady already, twice of my visits here she had argued with customers. Paging BK corporate, try to send mystery shopper on late night and youll find out. read more

This spot is trash now days. Took about 45min to get our order taken and another 30min to get the food. This isn't the first time. Not going to this Burger King again. The workers look like they're just cruising inside. They need a better system cause it looks like they're only taking three orders every hour. How the hell are y'all making money? Smh! We also got our food and everything was DRY. The burgers were over cooked and the nuggets and fries were hard. I don't like to waste food so I finished it but we're definitely not going back to that specific Burger King. read more

Came through the drive through asked a question about menu and got no response till we asked again and we thought she was trying but no she wasn't then we had to leave the drive through to look at the lunch menu on our phone because the employee seemed more confused then we were about the new item then we figured it out then the line again so we ordered and said what sauce we wanted and was told at the window then we get our food and we didn't see the sauce for our cheese sticks so we asked and got a look and in disgust said it's in the bag read more

Want to pay for your full order, but only receive part of it? Do you like rude service? If so, definitely swing by this Burger King...if not, find another location or better, yet, go to the McDonald's about 0.25 miles down the road. They are friendly and give you everything you paid for. I know places are short-staffed right now, but every place is short staffed and most seem to manage better than this place. read more

The drive through person was extremely rude. Our hamburgers were cold. Our sodas came with no ice and the soda was very warm, like it had sat in the sun for hours. The French fries were not done, and they weren't even warm. Then we had to drive back to get our debit card because they didn't give it back. Don't waste your money. read more

Sssslllllooooowwwww service. Slower than you could possibly imagine. Food came out cold and the large fries don't even come to the top of the container. Employees behind the window were about as disinterested in their job as I've ever seen. read more

Drive thru was fast. All employees appeared to have been masked. They also all appeared to be wearing gloves. Dining room was closed when I arrived. Food was good and warm. read more

Oh my gosh where do I even start with this first off? I think as a customer should be always right and I understand everybody has a bad day but the manager lady is definitely not understanding of times that people are going through you definitely have to have your coupon on hand it's a must there and make sure be noted that all the employees from windows staff to the main staff are all going to be rude. I wish I can give this place zero stars. read more

So slow. September 28th. Got caught in the Drive-Thru for a half hour just for my three cheeseburgers. Horrible night time crew.

Friday night, late shift crew. Everyone works well together, being from the "customer service" industry, its to see good communication from team members in the open. Pretty quite with a few families in the lobby. Interior is actually clean, as if they service it on a regular. I really despise public restrooms, but this place will be acceptable. Cleaned on time and notated, thank you. Kids play area, actually warm and clean. Didnt smell like hot diapers and nasty feet. Thank you again. For our burgers, any place we go.. always a request for extra, extra pickles and sauctraTbis place understood the request with just one extra. Thank you again. read more

We waited in the drive thru line at the order kiosk for a few minutes, once I started ordering the staff person was rude and told me to give them a minute. If they weren't rude it would have been fine but I don't do business with rude fast food employees read more