Terrific Urgent Care. It's kind of a hidden gem…read more I had only been there to take a friend. But yesterday I needed to see a doctor and get imaging done. Wow - they are terrific. Professional, knowledgeable and keen with their questions and care. Having had back issues for years, they are the first to offer a certain non-opiod,pain injection. I highly recommend them!

DO NOT COME HERE!!! Front desk was so incredibly rude…read more I called beforehand to make sure I could do a walk in before coming in tonight. Was told I could do a walk in as long as I arrive by 5pm (they close at 6pm). We sped over. Walked through the doors at 4:59pm. Patiently waited for front desk to finish talking to patient in front of me to let her know I'm doing a walk in. It was exactly 5pm. She wouldn't take us. Not only would she not take us, she was SO INCREDIBLY MEAN!!! She looked like and sounded like she hates her job. Completely lost my business. Never coming back. Believe the other reviews that say the front desk makes it not worth coming here. Go to Care Fast Urgent Care down the street instead. Front desk has always been polite there. Took a photo proving I was there in time, because I already had a feeling she would try to deny me.

I was seen on Wednesday for a sore throat and ear ache. Then discovered I had a kidney issue as…read morewell. Sure enough I needed to be seen and was put on antibiotics. I was in and out in under an hour. It would have been less if there wasn't a woman there before me, monopolizing the front office girls time over a billing issue. I felt so bad for the employee. I was seen within 10 min of submitting my paperwork. Raul took me back and as usual, he was as kind as he could be. I was so happy that Demi was once again my provider. She's awesome. Listens to all your issues, does her exam, explains what is happening and then will double check to.make sure you don't have any other questions and that you understand everything. This is such a well kept secret and I hope it stays that way. In and out quickly, along with how professional everyone is, this place is a total win win. I feel so blessed that my insurance covers this place.

Sent me a giant bill because they didn't send it to my insurance. Try calling their billing…read moredepartment, straight to voicemail all day everyday. Did not call back within the promised 24 to 72 hours. Also got first appt of the day, still had to wait 45 mins to be seen. Had appointment with all information inputted ahead of time. Person behind counter still had to enter tons of things into the computer. Not sure why.

Went in for a pre employment drug screening. (Around 6pm)…read more Viv was so amazing. I was nervous at first but she made me feel so safe and seen. She has an amazing heart and passion in what she does. Lin in the front desk was also very kind and patient. She has such good customer service and witnessed her deal with impatience people with such class, kindness and patience heart. You guys definitely have the most incredible people. They definitely take care of you. I absolutely recommend coming.

Our family has been to Care Fast Urgent Care - Burbank 2x -once for a pediatric visit and once for…read morean adult appointment--and both experiences were excellent. The staff was friendly and helpful, the wait times were short, and the office was clean and well-organized. We also appreciated how quickly we received a diagnosis. Vivian was especially kind and supportive during both visits - she has the best bedside manners and it is so appreciated! During stressful moments, it's reassuring to have a place you can rely on. Also love love love how they answered all my questions - will be back!

Excellent attention personal. And clean suite…read more Receptionist very very nice. All personal

Love the you can do all your test in the same place and it's fast and the Drs are politeread more

Excellent facility. Large waiting areas so you're not on top of each other and nicely decorated…read moreexam rooms. Was in & out in 30 min on a Sunday morning. Very pleased the quality & care provided. Glad I found this center. I'd definitely recommend this urgent care center.

I brought my one-year-old daughter here on Friday and had a very disappointing experience. I was…read morefirst in line, but we still waited about 20 minutes because the provider had not arrived yet. During the visit, the nurse and NP were in and out for about 45 minutes running tests. My daughter got restless, so I walked her once around the hall. I didn't pass any other patients, only the front desk, yet they stopped me and told me I couldn't walk around "because of other patients." Later I saw about 20 people crowded in the waiting room, which made the whole thing feel inconsistent and unnecessary. The bigger issue happened afterward. My daughter was prescribed Tamiflu for the flu, but I accidentally spilled part of the bottle. I called the urgent care Sunday morning and was told to have CVS request a refill. CVS sent the request immediately. As of Monday night - more than 35 hours later - Providence still has not responded. My daughter needs the full dose, and I even spent 50 minutes on hold trying to reach someone with no answer. Between the delays, the lack of support, and no response to an urgent medication request for a sick toddler, this was extremely disappointing. I would caution other parents about using this location.

They were so nice and quick. Not what I expected after reading the review. Thanks for being there…read morewhile I was on vacation and helping me out!!!

I called the receptionist, who informed me they don't accept my insurance. I asked about the…read moreout-of-pocket cost, and she provided the amount ($120). However, when I arrived, they looked at me like I was less than human when I said I wanted to pay out of pocket. They refused to accept me or my cash, claiming it would put both them and me at risk. I was pretty weird and awkard.

The good: both NP's were very good. Friendly and knowledgeable. The first appt was not pleasant…read moreand really didn't clear the ear which is what I went in for. Had a concert less than a week from the appt and I couldn't hear. Second appt NP confirmed the ear was clear but inflamed perhaps from the earlier procedure.", prescribed an antibiotic, week or so later hearing restored. The bad: appts we're in June, yesterday I received a bill for services saying declined by insurance. I call and just as I suspected despite the fact I 100% provided all insurance (I have a primary and secondary insurance) Minute clinic had erroneously submitted the claim to my secondary insurance. Now I wait and it's nearly 6 months later so I'm angry this hasn't been resolved and I just heard about it yesterday.

Scheduled an appointment to come in on a Saturday morning 10:10 am. We showed up checked in, said…read moreher first name initial and first 3 letters of her last name on the screen for appointments. Then another lady arrives, an elderly Caucasian woman, and after she checks in she is on the screen as "on the waitlist" the staff member comes out and tells the woman it may be a long wait as people Ont he waitlist are awaiting appointments to be cancelled. They argued for what seemed to be a very long time and then it seems as if the staff member (a real nurse Jackie lookalike) takes her in the room. Then, I noticed our name was no longer on the appointment list. That our name had been moved to the waitlist. The staff member comes out and starts trying to give us her explanation and we show her our confirmation email but just replies that the system sometimes bumps people. Then she tells my wife to go to a "Mexican part of town" for an urgent care if she is in such pain as she claims. Honestly I didn't want treatment from this lady clearly on some sort of strong medication herself. Probably not legal medication either. But the audacity and nerve of this employee to treat us this way was sickening. We didn't come with the intention of worse health, but we left this place feeling even more sick than when we came. Waste of time, do yourself a favor and go somewhere else for treatment. Unless you fit the mold of the master race.

Used to be great! The Kusamato whatever, made it worse! 7 hour wait tines!! Disgraceful!! I ask St…read more JOE'S to respond, but they don't. HEY, mark cussmato - spelling off - fix your fucking investment with your families name on it. Disgraceful. 7 houes per waot times??? Yeah, put your name on that...Disgraceful. Sell your interest or get your ass together! Disgraceful! This will go bigger. Ready?!?

The nurse broke the catheter in my arm while trying to take blood... no apologies or anything. He…read moresaid this is normal event though he left my hand bruised and my vein sticking out ... rushed out and will never go back ever again!!! This is not the firs time they messed up

Wanted to be a patient at this location for a little bit before deciding on leaving a review and…read moreunfortunately the lower ones are the ones you should be listening to... Parking is very tiny with some street parking offered and the location is on the smaller side. Front desk is sweet but don't expect anyone to be in proper communication with Dr. Desai. The amount of times I have called to go in, have the front desk tell me it's easier to get a telehealth call and then be ghosted is sadly a few. No one seems to know what is going on in this office and at one point I had to call the office for them to remind Dr. Desai that he had a telahealth call at all. Don't bother with the virtual patient portal either, they have you create one and never check it. If you want a doctor who doesn't fully see or hear you as a person this location is for you. You should never have to dread going in because you don't feel listened to especially when healthcare is horrific in this current climate. This office will truly make you fight for yourself; if multiple phone calls to make sure they are communicating with each other and your primary doesn't fight to see if a medication you need can be covered with insurance (which he doesn't, he claimed he would try and months later I never heard a peep) then this is right up your alley. So sad. Don't recommend at all. Just changed my primary.

Came in to get a 2nd opinion on some health questions and the Filipina lady in the front informed…read moreme that she'd have to see if my insurance will cover the visit and that they don't take any walk ins so she'll call me closer to end of day around 4:00pm to see if I can come in tomorrow because that's their soonest available time. Received no call, or even to follow up if I still have an appt for the next day. Thank you but no thanks.

I'm currently a patient at Providence St. Joseph's in Burbank, and I want to share how truly…read moregrateful I am for the care I've received. From the moment I arrived, every nurse I encountered has been an absolute sweetheart--attentive, compassionate, and genuinely caring. They never let me fall asleep feeling worried, and they consistently made me feel safe and supported. I came into the ER on Tuesday night with my children, and the staff helped me immediately. What started as a normal day ended with me being admitted and scheduled for surgery. I'm here alone, and while my kids are thankfully with family, being in the hospital on a holiday by yourself is a heavy feeling. You want to be home, but you also don't want to take anyone else away from their plans. The reality of my surgery hit me hard. Wanting a tiny bit of comfort, I called the kitchen right as they were closing just to ask--if possible--for some ice cream. Nothing specific, just something small to lift my mood. I got the voicemail and left a simple message, saying I understood if it wasn't doable and wishing them a happy holiday. About 20-30 minutes later, there was a knock at my door. Even though the kitchen was closed, a staff member brought me a cup of ice cream--and surprised me with the sweetest little strawberry cake topped with whipped cream. That act of kindness meant so much to me. It's those small, thoughtful moments that remind you how good people can be. To the nurses and the staff member who went out of their way to brighten my night: thank you. I truly appreciate you.

Excellent doctors excellent nurses. The whole staff is wonderful to deal with. I highly recommend…read morethis hospital. Incredible team a wonderful surgeons and wonderful nurses doctors