I would strongly recommend thinking twice before using Northwest Tire Shop LLC…read more My husband has been a repeat customer since 2024 -- they know him by face and even recognize his car when we call. He's given them a lot of business and referred multiple people there, which makes this situation even more disappointing. Recently, we found out our vehicle (2009 Mercedes C300 4MATIC AWD) had been set up with mismatched tire sizes side-to-side on both axles. This is not just a minor issue -- it's unsafe for AWD vehicles and can cause serious damage to the drivetrain, including the transfer case. We only discovered this after our car started having problems and warning lights (ABS/ESP) came on. We paid $300 for a diagnostic, and the mechanic immediately identified the tire setup as the cause and explained how damaging it is. At this point, the vehicle is not being driven because we do not want to risk further damage to the drivetrain or potentially cause the transfer case to fail completely. We also chose not to adjust or move the tires ourselves because we wanted the shop to see the issue exactly as it was left after their installation. Even attempting to rearrange the tires now would not properly fix the issue, because the tread has already worn unevenly from being driven in the incorrect configuration -- which can still cause problems for an AWD system. When we brought this to the tire shop, we were not asking for reimbursement for the diagnostic -- we simply asked them to correct the issue. Instead, we were told it couldn't be their fault and were asked to pay for new tires And they would cover half of them but then also refuse to put the tires on our car. If they were to do that. Which would mean we would have to go pay somebody else to do so and have our card towed twice since it is currently not drivable without causing more stress to the vehicle and risking more problems happening. This isn't the first issue either: Previously, one of their employees broke a tire pressure sensor and attempted to hide it using a zip tie. At first they denied it, but after reviewing their cameras, the employee admitted it and it was fixed. There is also now physical damage where the tire has been rubbing against the strut due to incorrect sizing and placement. Despite all of this, they are refusing to take responsibility and want us to pay again. We tried to handle this respectfully and give them the chance to make it right, but instead we were blamed and dismissed. At this point, we are considering small claims court due to the costs and damage caused. If you have an AWD vehicle especially, I would be very cautious. This situation could have led to major mechanical failure or loss of vehicle control. Very disappointing experience from a shop we trusted and supported.

I needed a tire on a used car that I had just purchased. I showed up about 15 minutes before they…read morewere going to close. They found me a used tire that matched the tread of my other tires. They were fast, friendly and very reasonably priced.

Allways there when I need them! Had a blowout on and old…read moreservice rig that needed tires anyway. They shure saved me a bit with some good used tires! ~Jason PUIRI Cleaning & Restoration www.puiri.com

I called to see if they had a set of tires. I told him the size, he put me on hold to look. I was…read moreon hold for maybe 4 minutes. He got back on the phone, he said look man I don't see them, I don't feel like looking right now. I then asked if he could look and then give me a call back. He confirmed my number and then told me, don't be surprised if I don't call you back. Very poor customer service! I will not be contacting them again for service!

They took care of my need for another used tire and didn't charge me too much. I appreciated the…read morequick help.

Went in for alignment with all new suspension and steering rack. They attempted and reported inner…read moretie rods on the new rack were too long. I cut 1/2 inch of each side. They left my wheel well plastic unfastened which I ran over and ripped off, plus got grease on the brand new carpet (and I let ALL of that slide) I returned for 2nd alignment adding mount and balance of my $5k wheels using their "touchless service". Upon second alignment, they discovered they were unscrewing the rack the whole time. It never needed cut but "they usually don't check that." During the mount and balance, after watching every tech oogling and handling my wheels, I asked Rick again the protocol of their touchless method in which he had to go out and inform the techs that they need to stop. (Quoted protocol was only 2 techs are approved to do it, they'll review the wheels with the customer for damage prior to working on them, the touchless machine won't damage them. And I pay more for the service.) They did not review them with me. They scratched the center bore and cooling fins, then Rick argued that it can't happen "it never gets touched, there's no way" "I'm telling you, nothing and nobody touched the wheel" that's why it's a touchless service" I asked to see the machine, in which I quickly identified what caused it... The conical mount, in which his tune changed to, "oh, well, that's the only spot." I understand something has to hold it, but they should communicate the hazard risks I also let that slide. Then upon attaching the aero discs, they cracked all 4 and chipped 1. And to top it off, the tie rods were on the wrong sides, so it impacted the wheel ripping off the balancing weights. (I didn't even hold that against them cause they didn't install them but some say, since they're the professionals, they should have caught it.) No one in the office communicates with each other Rick quoted the protocol, the guy next to him made the appointment, and neither informed the techs unboxing the wheels to what service. They're friendly, but they're far from professional and it cost me a 1/300 set of wheels. If you care like I do, find somewhere else.

I'm at work and noticed my vehicle had a visible screw on driver side rear tire. Tire looking flat…read moreand seemingly losing air by the minute. I don't live near by so my tire can't wait to be fixed. My co-worker recommended Superior Tire Service and so I went to give them a try. I was treated with friendly service and best of all they told me it was free of charge. I only had an hour of lunch break and so I crossed my fingers hoping it would be done in time to run back to the office without prosecution . 20-25 mins later my vehicle was done and the technician told me I had two separate screws in the same tire. Again, I asked how much I owed and I got the same response "nothing". I am not a returning customer nor had I ever set foot in the business so I was waiting for the hidden fees that never came. Long story short, I'm so impressed with the fast friendly service that I will now do business here moving forward. Thank you STS for the experience and great work. -New Customer

We needed tires for our travel trailer. After checking with Les Schwab, we priced the same tires…read moreat STS and decided this was the place we'd get the new tires. To begin with, we could get in 2 hours earlier and on our way sooner. Fella at the counter told us we could have them installed when they opened a 7am and be on the road shortly after. Well, we arrived at 7am and the alleyway where we needed to pull in was blocked with their trucks. It took about a half an hour to get all the trucks moved out of there and for us to pull in. The young man who installed our tires was friendly, efficient and did a fast job. It took another half an hour to get those tires on. We would definitely stop by here first if we need tires in the future ... but might wait until 7:30 before we arrived.

Not a reflection of service but a reflection of their character. After having to make an emergency…read morestop to help after one of our kids was having an issue in the back seat they came out and helped us. They offered us snacks and food and made sure that we were ok. They could have easily just sat back and continued their work. But they made sure that we were taken care of even though we were not a customer. Thank you for your help

I was in town from out of state and my tire was reading "low pressure". The guys at Tire Factory…read morewere so kind and helpful. They helped me out and got me back on the road quickly. I was impressed with their service and kindness. THANK YOU!

In a word... LIFESAVER!…read more My tire on a trailer I was pulling blew out while traveling merrily down the freeway. It was a Sunday afternoon. All tire shops were closed in a 60 mile radius... except these guys. They were fast, friendly, professional and quick. They saved the trip from derailing. Thanks so much!

I got a flat tire driving on a road trip. I ended up here by chance but got a great price - even on…read morea Sunday - and got back on the road way sooner than I expected. Great service!

They were very professional and courteous. Got 4 new tires and oil change all at a reasonable…read moreprice. This place will be my go to spot from now on.

Wednesday afternoon day before Thanksgiving and its raining hard driving down to Portland Or. and…read morewe get a flat tire. Pull over get to gas only station. Get spare tire on 3pm. Hole in the tire. Called Les Schwab on Industrial- get on our way. Arrived at 4. Thankfully tire was fixable. Fit us in. Polite- empathize with the holidayi traffic. Very reasonable repair cost. TOTALLY had a positive experience!! Thanks crew!

This shop is on point always. Their work and customer service is stellar. They communicate anything…read morethat comes up excellent. The only shop I've legitimately felt like I trust is honest and spends the time doing great work instead of trying to find ways to charge more. Pricing is great. They're doing it all right! I've taken personal vehicles and fleet vehicles here. only auto shop that is consistent on service and quality of work.

Unfortunately, I got a flat, as in flat as a pancake, tire on the way up to Kelso to watch my…read moregrandkids. They got me in and put a new tire on before my 2 year old grandson got bored. Which is a rare thing. Lol. Highly recommend.

We were traveling through the area with a trunk full of backpacking gear when the rear hatch…read morestarted popping open, so that all of our stuff was at risk of falling out. We couldn't continue until it was fixed, and it was late in the day with nowhere to stay, so we would have had to accept pretty much whatever price we were quoted. But Chris told us it was a quick fix, and fixed it without charging us. I wish we lived in the area so we could go back there!

Brought my Ford F-150 to Impact Automotive with a mystery misfire--they ran free diagnostics,…read morepinpointed the issue without extras, replaced the coil pack same day, and it runs smoother than new. Fair quote matched final bill, friendly team kept me updated via text. Yacolt's go-to shop--saved time and money!