WOW...just WOW !!! I can not Rant and Rave enough about this BSG San Antonio Team !!! Initially, I had the pleasure of working with Tracy Rios (Home Automation & Security Sales) who assisted me with raising the bar with my Home Security System. BSG pre-wired my New Home five years ago, and at that time, I decided to go with just the Basic Security System. Well, I recently reached out to Tracy...who sold me on installing a New and Fantastic Doorbell Camera, and Cameras around my home. My New Home Security System is so awesome and efficient...all for a great price. I would also like to comment on the excellent service we received from Walter and Johnny. (Installation and Trouble Shooting Team) Walter was very professional and efficient when he installed all of our new equipment. He treated my home with TLC when it came to drilling holes in my brick and siding, to install the new cameras. He made sure the New System and Cameras worked correctly and perfectly. Today, I met Johnny...who came over to change out a part. He was so professional and efficient...and took care of the issue in a timely manner. And...he just didn't leave without asking if there was anything else he could assist me with. He took the time to go onto my Home Computer, and tweak all of my settings for my cameras. Needless to note, I was just blown away with Johnny's Service !!! The staff at Builder Systems Group...ROCKS !!!!! I highly recommend them !!! read more

BSG partnered with my home builder to pre-wire the alarm system, CAT-6 networking, and 7.1 surround sound in our new home. After my wife and I closed on our home, we had technicians come out to setup our security system and 7.1 surround sound. I've had nothing but an excellent experience from the sales staff to the technicians. Shaddy and Jennifer were so helpful, professional, and are just awesome. In addition, the technicians are also friendly and very knowledgeable. I recently had surround sound setup in the house and absolutely love it. Shaddy was a rock star when it came to picking the perfect hardware setup for our home. The crew that came out to install the hardware did a kick ass job. They were very neat/organized, educated me on how everything worked, and also cleaned up once they were finished. I would highly recommend their services! read more

BSG is a wonderfully professional company. We purchased our home about two years ago and had it prewired by the builders. Well, they did not do a great job and we wanted a smart home with the smart home technology installed. We did our research and decided on BSG. They offer Control 4, which is top of the line technology. The technician, Santos, was amazing and so patient. He is always available if you have questions and the cost of install and labor was reasonable considering what we wanted. I am happy with their service and the product. We opted for the Matrix, which is super cool. I continue to tell all my friends about them. You may find another company that is cheaper but I guarantee the service and the product will not be on the same professional level and in the end that is what really matters. read more

I have nothing but positives to say about this company. I had a contract with ADT for 10 years before I switched. When BSG approached me they offered a better price, more functions, more access (read this as cell phone access to my system), and a better price. What I really liked about them is the fact that they are a local company. And when I had an issue with my camera they figured out it was a weak signal coming from my AT&T modem and offered me solutions. And then fixed the issue! Try getting that from a big national service. And when I called ADT to cancel, they offered to match BSG's price. Too little, too late. And they couldn't match BSG's service. So thank you BSG. LOVE MY SERVICE! read more

I've been with BSG for a few years now and just had them transfer my service to my new town-home. Glenda, my sales rep, was on top of everything just like she was when she helped me initially. She helped me go over the equipment I had and what I may need additionally for my new place. She helped schedule the move and installation, and then called to see how everything went afterwards. As usual, the technician was on time, so sweet, very patient, knowledgeable, and informative. I love working with Glenda/BSG and do highly recommend working with them. My smart home alarm system & IQ Panel 2 works great and hasn't failed me yet. Thank you Glenda and BSG!! read more

Mark Willard came to my home to service my BSG security system. Mark was very professional, knowledgeable, and courteous. After he corrected the problem with the camera, he did not rush out. He was very patient while teaching me how to better use and understand all that my security system is capable of and gave me time to make notes for future reference. Even though I have had the system since October, I still had much to learn and understand. Mark really paid attention to details such as the perfect angle for the camera and lighting. Mark really did such a great job to insure that all of the equipment worked perfectly. read more

We had an outdated system with ADT for many years. We thought we were satisfied, until the BSG representative, Jen Parrott, showed us BSG could modernize our equipment, including adding touch keypad, iphone control, and glass breakage for the same monthly cost. We shopped around, but could not come close to the BSG offer, even with ADT. The installation followed promptly, and the installer, Johnny, was efficient, patient, and professional. We also like that the office representative, Jen, called us before and after the installation to be sure everything was okay. Thank you, BSG read more

Johnny and VJ quickly arrived to my apartment and installed my security system. I feel very blessed because of those two. I had a stalker breaking into my place multiple times. They sat down and strategically discussed exactly what they were going to do to help prevent another break in. They were professional, knowledgeable and sincerely cared about my safety. They made me feel like a family member they wanted to take care of. I want to thank VJ and Johnny, and the whole Builder Systems Group from the bottom of my heart. Thank you for making me feel safe again. Blessings! read more

Almost 7 years when I built my house I chose BSG because they were a locally owned company that had a great reputation. I knew where there offices were and felt like a valued customer. I recently went through a divorce and was having problems paying bills. I wanted to thank Anna Lisa at BSG for helping me transition my service to my new house. Going through a financial hardship like this is a hard thing so it was great to know that they knew my track record as a customer and helped me in a time of need. I will no doubt be a customer for life. Thanks again Anna Lisa! read more

Our tech Johnny Martinez was courteous. He explained what he needed to do and kept us informed during installation. He explained how to use our alarm thoroughly even though we had a hiccup during install since our internet had not been connected. Nonetheless he assured us that security system is working even if internet is not working. It has been a fairly easy system to use. Additionally, their service dept was helpful and courteous in rescheduling a technician to come out and activate our cameras. read more

Carlos Borrell was AMAZING! We had a pretty large job, which kept him here at our home for most of the day. He was very personable and pleasant and incredibly patient with my 4 year old who wanted to be his bestie for the day. Everything works PERFECTLY. He took the time to help us set-up our automations, and explained all of the pieces of equipment and software. I really can't thank you enough. Our experience with BSG from start to finish was amazing! Thank you, thank you, thank you! read more

I would like to let the company know Mark is awesome, he gave good instructions on how to work the equipment and was very knowledgeable. His patience with me was 100. No matter how many times I asked him the same question over and over, he took time to walk me through on what to do.. even down to showing me how to watch the video. When I asked for a Manuel, he was very honest from the time he came into my home and very Pleasant. I thank God there are still good honest people in the world. read more

BSG has unprecedented levels of service, quality, AND value. I priced home automation equipment and video surveillance systems and nobody could match the quality of equipment AND the value/price. The techs are all licensed for security by the state of Texas and that was extremely important to me. I like that they are local, reliable, and use a local diamond rated monitoring station. I didn't have to pay anything up front and my monthly price is super affordable! read more

I purchased my security system from them, they mounted my living room TV, and I purchased my sound bar and they installed that too. Their service is stellar and their installers are really good at what they do. Everyone was so friendly. They certainly focus on customer service on a high level. I would recommend them to anyone and I actually did! My neighbor went to them on my referral and was very pleased. You can't go wrong with them. I made a great choice! read more

We were having some issues with the alarm system. One repairman came out and did a phenomenal job on one of the issues, but he was unable to solve the issue with the panel. Mark came out today and spent so much time installing a new panel, explaining the new changes, making some helpful suggestions, and he helped me set up some schedules that had been lost with the transfer of panels. He definitely took customer service a step further than I ever expected. read more

I worked with this company for about 6 Months now. I've purchased a security system and projector system from them. Long story short, Abel, Mike and Jason has helped me out tremendously. Abel, specifically, treated my home if it was his own. His body language, tone of voice, empathy (for small issues that arose) and personality is very hard to find in today's world. Also, I would like to mention Jason and Mike again. Excellent job Thank u read more

Steve and Jeff with BSG were courteous, professional and knowledgeable about all products and services offered. They helped walk us through all details of our new system and encouraged us to reach out to each of them personally if we ever experience an issue with our system. This kind of customer service is hard to find and left my husband and I feeling confident about our decision to go with BSG for monitoring services. read more

What an amazing experience. This company has been great to work with. The service department is fast in answering any question I may have. Their rates are competitive and they offer so much with their packages. I am very happy with the service and sleep well at night knowing that I am secure. I highly recommend BSG for all your security and AV needs. GREAT COMPANY. read more

BSG installed our security system and low voltage when we built our new house. Hans helped us through the process and gave us valuable advice and was available throughout the entire process from planning to after move in. The customer service has been amazing as any concerns have been addressed very quickly. Would highly recommend them for your home security needs. read more