My favorite place Ive been coming here since they opened lovely staff super nice I love all build a bears they are always nice and a great gifting experience or just something cuddly for yourself read more

My son received a gift card for his birthday, so we headed over to Build-A-Bear. We went in the middle of the week, and to our surprise, the store was completely empty! It was a nice bonus because the staff was able to spend extra time with my son, helping him through the process of building his bear. Once we stuffed his bear just the way he wanted, we moved on to the accessories. He picked out the cutest pair of Baby Yoda pajamas. We already have all the superhero outfits at home, so it was time for something new. At the end of our visit, we even got to create the sweetest little birth certificate for the bear. When we checked out, there was a special offer: pay $5 and get a $10 gift card. I couldn't resist, so I grabbed one for our next visit! read more

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Great Build a Bear location! We wanted to take our daughter to build her first bear for her 2nd birthday. If you join the club, they can build a bear for the cost of their age. So this was only $2. The staff was nice and the lady doing the bear walked us through the process of choosing the items that go into the bear and how to blow it up. But she didn't tell us we could go through the other steps of choosing clothes, naming the bear, etc. So we just waited in line to pay. When I discovered the other options the line got bigger. So we just paid for our bear and left. Still, it was a cool experience and my daughter was super excited! At least now I know. read more

Build-A-Bear Workshop - Toy Stores Near Me - Northridge, California

I came in for a limited edition build a bear and accessory. Unfortunately they were sold out in store, but I could order through them online for free shipping. I went up to the register to pay for my unstuffed bear and the motive to buy the limited edition accessory that WAS AVAILABLE and CONFIRMED available when I tried purchasing it before stuffing the animal. The women at the register said I must stuff it first, even after I insisted I purchase it beforehand. Finally after stuffing and getting everything ready for check out the item went out of stock online. I am so enraged. It was a birthday gift. I was so sad and even angry. Thanks, but I'll never be back. read more

Lady with purple highlights in her hair was rude, I was up front looking at the cute gift card holders and she yelled accross the store "THOSE ARE FOR GIFT CARDS ONLY" and when I tried explaining it to the person I was accompanying she was just glaring, we left. read more

We have been a regular at this Build-A-Bear Workshop for years, ever since my daughter was born, she's 4 years old now. This our Birthday Bear tradition, where the price of the bear matches the child's birthday age. "Pay your age" We have fun here every time. You get to choose from a variety of stuffed animals to stuff and dress up. You can even add scents, recordings, to make each bear unique. Plus, they throw in a free heart that our daughter loves to choose. The Birthday Bear is the only one you "Pay your age". The stuffing process is also fun, with a staff member guiding us to the large stuffing machine. The staff member always has a fun script as they stuff the bear together. Once the bear is plump and cuddly, and the perfect size we then create a birth certificate and decide on the perfect name. The store also sells clothes, shoes, and accessories for any bear or stuffed animals you purchase. It makes for a fun bday experience, and a great personalized gift every time. And did I mention the incredible deal with the Birthday Bear, matching the child's birthday age? "Pay your age" It's a tradition we'll cherish. See you next year! read more

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I stopped by this Build a Bear last night to look for a bear I can get my nephew for his graduation. I saw a particular bear that was on sale but it said this Northridge location doesn't have all the attires so I can to see if I could swap certain items. The staff are very friendly especially with kids so your kids will have a good time here. I let my wife create her own custom bear when we first started dating and also my niece for her birthday here before. They have a decent selection of bears and accessories to choose from. It can get pricy so just be alert with all the accessories you get. read more

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I took my daughter here for her third birthday and it was the best experience ever! The entire staff was so friendly and helpful. They made the experience magical and my daughter had so much fun! On your birthday they have a birthday bear where you pay the price of the age you turn. My daughter had the best experience for $3!! We did buy an outfit but it was still a great price. You get to print a birth certificate for the best and name the bear. I hope she wants to come back every year and build a bear! I had fun doing this with her. read more

Build-A-Bear Workshop - Toy Stores Near Me - Northridge, California

Came in and it was just too cute . Great customer service . Everyone was so polite and sweet . A great place for children and adults . Great place . Great environment . Love it . Coming back soon . Thank you to everyone for their help . read more

Honestly worst customer service , we brought our 1 year old here for a birthday bear which should be $1 we couldn't do the birthday bundle because all they had was hot pink cupcake as the accessories, and they couldn't do anything to give us something for a boy as we have a son so all we got was a shirt and pants which everything came out to $25 and some change not to mention as soon as we started the process some young kid was helping someone else and but they had to go and get some extra items and while the other person waited with the guy she said please help them first and he said "no they can wait " and started having a personal conversation with her I'm holding a 1 year old mind you and then some young girl with pink hair helped us stuff the bear she had no personality very monotoned no smile at all like if you don't like your job or working with kids don't work there or ruin there experience. So disappointing read more

We took our daughter for her birthday and were told (by the store manager Lizzy) that we needed a membership that takes 24 hours to be reviewed before we can get the birthday special/treatment. Another lady walks in with her child for her birthday to a different girl at the counter. They didn't even ask for a membership, and she says, "Happy birthday, come this way..." WTF, man?! Some bullsh*t! This is fuggin disgusting behavior and laziness. My wife called out Lizzy on it, and then she tried to backtrack and offered us everything she previously denied us to which my wife rejected. Fugg that! She was lazy and disgusting. I'm calling corporate because my daughter was embarrassed. read more

Words cannot express how amazing the staff here at Build a Bear Nothridge are. Starting from Brandy their store manager to all the associates (Aliya, Lizi), they brought human touch in the form of attentive listening, active participation in answering all of my daughter's questions and most importantly taking the time to listen to and make amends for a bad experience I had through the online site/ customer service center ( which really wasn't a reflection on them) but Aliya immediately called Brandy the store manager over who went above and beyond her call of duty to represent the true heart behind Build-A-Bear. We are forever grateful and have been deeply touched by everyone at this location. read more

Build-A-Bear Workshop - Sloane, Abby and Mango - Toy Stores Near Me - Northridge, California

I've never purchased a build-a-bear. We came today to take advantage of the birthday offer: $1.00 for every year of age is your cost (during birthday month). So we took my 2-year-old grandson. Yep, it's true! The same quality, same ceremony, birthday-themed teddy bear was only $2. The staff treated us as well as other customers paying full retail. I highly recommend going here for your birthday kid. Will most likely return for other special occasions. Bravo read more

Build-A-Bear Workshop - Birthday boy helping to stuff his birthday build-a-bear. - Toy Stores Near Me - Northridge, California

I haven't made a build a bear since I was a kid. Today, for my 27th birthday, I decided to make a build a bear with a recording of a birthday voicemail my late grandmother left me before she passed. Carissa was absolutely the best & made sure my recording was clear and perfect. Yes, I cried , but she made me feel that it was safe to do so. This was honestly the best experience I could've asked for. Thank you , Carissa ! You have no idea how much your kindness meant to me. read more

Wow they were really busy when we walked in but It was because of the new release of the hello kitty build a bears. My daughters wanted both of the new releases but unfortunately we could only find 1 of them. We did ask the employee if they had the other one which was called cinnamon roll and they went to the back and brought out a tub filled with the build a bears. It was nice to too the children excited to see there were more in stock. I guess these are hard to come by. Even thought it was really busy every employee treated the customers great and did not rush them. Awesome place. read more

This company is a disgrace and I can only hope they will go out of business!! Such a shady way of doing business. They have a special going on today, it's been advertised for a while. The special is that the price of the bear you built will be equal to how old you child is. We registered for this a while back and picked the store. After getting off work and picking up my child we drove all the way to Northridge, CA just to find out that the store is CLOSED TODAY. Wow. So many angry and furious customers in front of the store. This is definitely a company we will never ever purchase anything from again. Wish I could give them a 0. read more

Build-A-Bear Workshop - Toy Stores Near Me - Northridge, California

For my daughter's 6th birthday, I booked the ultimate package with the Northridge Build a Bear for party of 6 kids. Andrea was our party host and the girls all had a blast. Although Build a Bear doesn't have a party room, it was a nice way for the girls to get together and have fun. Knowing that, we took the girls to CPK pre-build a Bear and ate lunch/cake there. It all worked out great. Highly recommend it if you are thinking of having a party with Build a Bear. TIP: Buy gift cards from Costco. It will save you money :) read more

Build-A-Bear Workshop - Toy Stores Near Me - Northridge, California

Build-a bear is a stop for us every time my gf's godchildren have a birthday. This was a first time for one of the youngest so today was a super special day. Usually everyone that works here are nice but Brandy and Leney were beyond nice and super excellent with their customer service. Thank you ladies!!!! You guys made this special day awesome - from us 4 read more

Build-A-Bear Workshop - Toy Stores Near Me - Northridge, California

This is a great place to get your build a bear on your child's birthday. Make sure to register online first! (Wait 24 hours) We had a great experience today!!! My little is so excited for her birthday bear for only $3! We did this for my first kid too and had a great experience also! Thanks for being so sweet! read more

Took my son to build a bear for the first time today, he was soo happy and excited. I'm happy to say he had a great experience and everyone was so nice despite the machine not working for a bit and having to wait longer than expected to get the bear stuffed everything went well. I have happy child with a new Eevee to add to his pokemon collection. read more

Build-A-Bear is getting such a bad wrap after that promotion fail, but really, how could they know THAT many people would turn out. I had no clue and showed up on the 12th at 9am and the line was already outside. Being a sensible person, I decided to leave. There was no way that many people would be able to make it in in a day. I think it's great they handed out vouchers for pay your age even though they didn't have to and offered the $15 off coupon to all other bonus club members. Anyway, we came in today and used the coupon. It was pretty busy but the employees we pleasant and efficient. My kids had a great time. Thanks for the excellent service. read more

I would've given 5 stars because the staff minus Brandy were all very friendly and wonderful with the kids during my niece's birthday party this morning. Unfortunately, I was unable to get a birthday bear stuffed for my 3 year old son because Brandy said that it would disrupt the party. She mentioned that we had to wait until the party was over. We don't live close and had to drive an HOUR to get here. My son was already getting tired and hungry so we weren't able to stay and wait in the line to get the bear stuffed after the party. They allowed me to pay for the bear and the accessories during the party, but forget about getting it stuffed. Stuffing the bear only takes a few minutes. So now I'm home with an unstuffed Star Lord bear. Boo-hoo! We will not be back. read more

Whoever founded this place is a genius. My daughter loves BABW. She has a collection of animals. I try to convince her to buy more accessories, but she loves those dang stuffed animals. She has the My Little Ponies (all 3), Hello Kitty(s), a unicorn, a turkey, a regular cat, and I forgot what else. I accidently donated a wiener dog of hers and she was so upset. Of course, they don't sell those in stores anymore. Maybe online? Who knows, I haven't even checked. I'm hoping she'll forget all about it. A plus is that they have a rewards card called Stuff fur Stuff. They double your points during your birthday month and we're constantly getting coupons. Of course with coupons, you're enticed to pay them a visit and spend even more money. It's a never ending cycle. Another plus is that their employees are always cheerful and helpful. read more

The staff here is absolutely awesome! They all made us feel welcomed and made the process of making the bear so much fun! Big shout out to Brandy who was super helpful and very kind. Would definitely come back to this location again! read more

I took my son in at this location yesterday to get his birthday bear. I am signed up for the bonus club and for the month of your child's birthday they have a promotional pay your age birthday bear (only). They lady to attend to us at the door and the stuffing of the bear process her name was Lesley, very sweet and attentive. After the stuffing Fernanda checked us out and she was great! My son is very "high-energy" and she helped direct his attention as he was getting a little overwhelmed. By far the best customer service I have received here. Highly recommend! Only bad I have to say is that they did not have the happy birthday shirt I saw on the website but they did have the cupcake. Which is understandable due to COVID. read more

Build-A-Bear Workshop - Toy Stores Near Me - Northridge, California

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Brought my 4 year old son to pick out a new friend. He built an adorable Batman Bear with batman sounds and I picked out a cute rabbit and did a personalized recording of my son saying "Mama, I love you." I will cherish this toy forever because it has immortalized my precious little one's voice! Justin was absolutely wonderful during our experience. It was a busy Saturday evening but Justin took his time with us and let us record the sound about 20 times until we got it just right! (Tip: it gets loud in the store, he suggested we go in the quiet corridor next door and I took a video of my son saying "Mama, I love you." and then we played the video into the sound recorder!) We also had to try to time it to avoid the noises in the store (filling up the bears, kids talking nearby, etc.) Justin was so incredibly patient and never rushed it. He knew I wanted the recording to be perfect because, like I said, this is something I am going to cherish forever.... or until the battery dies :) We ended up buying cute outfits and of course the special bear creating ceremony is very special too. Sign up for their rewards, sometimes there are coupons and promos going on and you will accumulate points. read more

This is a small store. It's been a while since I've been to one of these shops. So I am not sure if it's the norm to not have the activity stations it had before. I used to go to the Hollywood/Highland and Glendale Galleria stores years back and those stores where great, they had a lot of activity stations for the kids to use after selecting their bear. They had a shower and dress up stations for the bears. Nevertheless they had a good selection of bears, clothing and accessories. read more

The last time I got a build-a-bear was when I was in elementary school, but that all changed! Justin made it such an enjoyable moment to get my build-a-bear stuffed and a lil less awkward for me to do the stuffing routine. Really happy with the experience and service! read more

Great treat for my boys, 9, 6 & 5! Jackson was amazingly helpful and he made a great 1st experience for my boys! Will come back to see Jackson next time my boys deserve a build-a-bear reward. Also, with my purchase, I took advantage of buy $10 gift cards at $5 each (50% off). Awesome deal! read more

My daughter REALLY wanted to come here for her bday so we came tonight. She picked out her bear, gave it a heartbeat, made it smell like cotton candy, gave it a voice box, dressed it, wrote up a birth certificate and took loads of pictures. My daughter was super excited about it and loved the fact that she was apart of the whole experience of making her bear. She loves the show "Paw Patrol" so she wanted to make one for her special day. The bear ended up being 80 dollars so I was a little shocked by the price but my daughter is happy so I am happy. read more

Great place for birthday parties and party packages are reasonably priced. They don't offer cake so I took my daughter and her friends down across the mall to Ben & Jerry's ice cream and they had a birthday cake waiting for her. Staff is so nice and accomodating too. If you become a member(FREE) you get great discounts all year long. The person who invented this place is a genius. read more

I can't say enough about your Manager Brandy! She goes above and beyond every single time. The staff at this build a bear is fantastic! They really take their time with each kid making their time at BAB special. I had an issue with a gift my kids received and the employees were beyond helpful to resolve the problem. My kids always love their BAB experience and Northridge is the only store we will come to. Oh! And the reno's done really help the flow of the store. read more

Build-A-Bear Workshop - BAB Gift card shopping success!!! - Toy Stores Near Me - Northridge, California

This is the best Build-a-Bear store I have been to! Always clean and stocked. The staff makes it fun for my kids. The manager, Brandy, remembered us after months and made my kids feel special. Thank YOU for making this such a fun experience for us! read more

Build-A-Bear Workshop - Friendly staff - Toy Stores Near Me - Northridge, California

My mom and my daughter had to drop, Ginger, her bunny off to see if she could be fixed. Our dog had gotten a hold of her and chewed part of her face off. While there the staff also had to re-stitch another doll of hers and re-stuffed a different one. They took them all and fixed them. Ginger had to be sent away to bear hospital and were told it would take 10-12 weeks, but they could fix her. The staff let my daughter kiss and hug her bear goodbye and told her they would take super special care of her. Last week when we were on vacation I got a message from the store that she was ready. It was done in 2 weeks! Then they called the next day to make sure we had the message. We picked her up last weekend and my daughter was beyond thrilled. The staff so very kind and courteous to her and made her feel extra special. Thank you! read more

Had a great experience. Took our boys to pick bears as a Hanukkah gift. The staff was friendly and available. Asked if we needed help, showed us the steps, etc. I will go back again! read more

I love this location! Everyone here is super helpful and friendly. They have a huge variety of stuffed animals and clothes. It's always clean and organized here, even when it's crowded with people and birthday parties are going on. Can't wait to come back! read more

This review is specifically for the employee Brandy. I went their with my godchildren about 15 minutes before they closed. Brandy was incredibly helpful, kind and made the experience amazing for my 6 year old god child. She was animated and had a smile on her face the entire time. My god child felt so special. Thank you for having such a wonderful staff. read more

Took the kids to this workshop they have been bugging about getting some build a bears.. so I figured with school out and they did a really good job this school year I would treat them.. what I thought was going to be such a hassle, having them choose what they wanted and all the other things that have to be done. It was nothing like I expected the people that work there helped my kids make the biggest decisions of their life's. Because they were going to be stuck with this stuffed animal for a while.. They helped them from beginning to end. I was very happy with the services they went above and beyond for my kids. thanks read more

Good plush I buy palace pets paw patrol good like plush build a dear friend Best store read more

I went today to build a bear sad because my dog died and I build a bear and named him after my do and I came out off build a bear cheered up because the heart thing they do was some that deals with my dog and then I dressed and Made a certified and named it Rou after my dog and I feel better. So Thank You Build A Bear for Everything read more