It was crazy busy on weekend. but it was a good activity to do for rainy day . they have variety and good selections of suff toys. wish there are smaller ones with lesser price as well- we don't want too many stuffies but he just likes doing it. read more

This review is not from someone who has tried the product and experience. I stopped by a few times, but the lines were prohibitive. That is a good thing for them. I also am an adult and did not want to take a spot from an excited child. It is fascinating to watch the process of the plushies getting stuffed by the machine. What a fun experience! I stopped by when shopping nearby to take a look at their fairly new Sanrio offerings. They are really cute. The plushies are elongated, perhaps to make them easier to hold. My favorite was the gudetama (lazy egg) wearing a sporty jacket. It's a great collab. read more

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I had to work some last minute magic for my son's second birthday because other family events took precedence the weekend of his birthday and we couldn't do much at home. BABW was on my list and although I was within the 2 week online booking timeframe for online reservations the folks working the phones and the team in the store really helped me deliver. Thank you to Paul, Alvie, Nikki, and all their supporting team mem-bears for helping to make my son's 2nd birthday one to remember. Communication and patience were stellar, and all kids between 2-6, and even the 14 year old left with smiles. One thing that stood out was that the in store team was able to keep a great flow with the guest outside of our party so that everyone could move around the store comfortably. We were in store on a Sunday between 11a - 1p, and there was a good flow of traffic but people mainly knew what they wanted. We also did back surgery on my 14 yr olds 1st BAB that is 14 years old as well, we also got her a new outfit to celebrate my daughter's Harry Potter themed 15th birthday in 2 months. read more

Build-A-Bear Workshop - The Birthday boy and his sister getting ready for bear building fun!! - Toy Stores Near Me - Culver City, California

Came in because my Sephiroth (12 years old!!) needed new whiskers!! I brought in the material and Nikki was so wonderful and made him look as good as new! I am very very happy! Thank you Nikki!!! read more

Build-A-Bear Workshop - 12 year old sephiroth with new whiskers!! Thank you Nikki!! - Toy Stores Near Me - Culver City, California

Came here for my child's birthday and got the birthday bear. My child was being a little fussy, so I didn't realize until after I left that they did a horrible job sewing the bear up! I just don't understand how the employee thought this was acceptable read more

Build-A-Bear Workshop - Unacceptable - Toy Stores Near Me - Culver City, California

I love how kind, helpful, and fun the staff is! This location is fantastic and I love how wonderful the customer service is even over the phone. They have sensory sensitivity hour too, which is so considerate for those of us on the spectrum. I just got Espeon there and was having a rough day and they really picked up my mood for the rest of the day. read more

I came into today and the store was super hot! The AC was broken and when I suggested to Kelly to open another register and she shook her head and was acting very snotty with me. All I did was suggest that another register be opened. It is my opinion as a customer that she needs to be trained for customer service I know it was a frustrating situation but there was no need to be snotty read more

The workers here are friendly and helpful. They take their time engaging with the customers, especially the kids. I can see why someone spends a lot of time in here to create their perfect friend. I was intending to ship my bear but plans changed and I ended up walking in and getting my TBear fixed here which is a lot easier than doing the surgery at home myself. He even got a bit more healthier with more stuffing.... more to cuddle on. read more

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I ordered my daughter a build a bear for her birthday. It was a large one that came unstuffed. We brought it into the store to fill. The staff was very helpful and friendly. We filled up the bear and enjoyed shopping the store. Lots of fun bears and accessories to buy. read more

Such a good experience for the kids. We came to this location with my child for the first time yesterday. We where helped by Kelly and she was so patient and helpful. Especially considering that my child has autism and is verbally limited Kelly was so accommodating. My daughter loves dinosaurs so she went with the Dino plush and it was very well stuffed so it feels like it will stay plush for a good while. Again highly recommend for the kids. read more

Build-A-Bear Workshop - Toy Stores Near Me - Culver City, California

Kelly and the staff made the kid's day! They were all upbeat and entertaining. He had such a wonderful time. It was a great way to kick off his birthday weekend. Pro tip: Go on a weekday evening, an hour or two before they close. You will have the entire store to yourself. read more

The staff at Westfield Culver City really enjoy what they do, and it shows in their happiness and helpfulness. They always have a large variety of bears, outfits & accessories. While you can order bears online, once your new bear owner experiences the joy of picking the bear, as well as the sounds & scents that go in the bear, then stuffing & dressing the bear, they will know it is much more fun to get bears from the Workshop. The Workshop does a great job repairing bears and hosting parties, too. read more

I came in yesterday afternoon (July 30th) and had a WONDERFUL experience. I really can't say enough good about this location and it's employees. First of all, I want to give a special thank you to the young man that helped us out. I wish I had gotten his name but he wore glasses and said he used to work at stride rite. We struck up a conversation while he was stuffing my daughter's new dog plush. He was VERY kind and down to earth, he said "dude" a lot and that may seem silly to include in my review but I enjoyed talking to him, it felt like I was just chatting with a friend. Real easy going! I'm going to make sure to call tomorrow to get his name so I can call corporate to pass along the compliment. I didn't feel like there was any up-sale. I did add to my daughters plush. We added a dog noise, a scent and a leash. I used the $15 coupon that was given out during the pay your age fiasco. I don't feel it's fair to judge a location or store based on this ONE day. Especially on their first time trying out a sale like that. This was my second time here and I have to admit that both times were equally enjoyable. I'm glad there are places like these where my daughter can have a fun experience while picking out a toy. Parking is easy, prices are reasonable as long as you don't get carried away with accessories. They have great policies when it comes to repairs as well. I appreciate that as a customer. Love it here. Highly recommend them for all your stuffed animal needs. read more

Build-A-Bear Workshop - baby girl and her new buddy. - Toy Stores Near Me - Culver City, California

Kelly made this such a fun and wonderful experience for me and my friends! She was friendly and helpful, and really helped bring home the spirit of nostalgia! She was the highlight of the visit :) read more

I came two Friday's ago and completely forgot to give the girls there a proper shout out ! it was my daughters first time here and the two girls working were so friendly and definitely made it special for her. The one girl did the pumping of the bear with my daughter & tried making conversation with her about her new bear & school. The girl at the register knew that up selling to a 5 year old was a piece of cake so we left with one bear , a outfit , heels , a brush & a light backpack. it was all about 75$ so make sure to come prepared lol thanks again ! read more

Build-A-Bear Workshop - Toy Stores Near Me - Culver City, California

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I went in for my first time on a Monday luckily it was a slow period and my daughter and I were the only people there. It felt like a VIP experience. The staff was awesome they walked us through all the steps and even helped us choose an outfit. Though of course we spent more than our budget it was completely worth it for the experience and the smile on my daughters face. I will most definitely be returning. read more

Went to Build-A-Bear not knowing what I actually wanted when I stepped in. Lily was AMAZING. She was helpful and explained what we were doing the whole way through. She suggested extras and didn't force me to buy anything I didn't want. She also recorded a message for me. She was nice and polite the whole time. Some of the best customer service I've received anywhere in a long time. Lily at the Culver City location THANK YOU for making my trip easy!!! read more

My daughter had a ball here! It was her birthday and we were very welcomed the customer service was amazing! I say come on a week day and early so that your kiddo can really have a great time and the employees all to themselves lol that's what I did! I even got a lot of gift cards along with my daughter two bears so I will be repurchasing and coming back here I recommend this location! read more

amazing store ! amazing staff !!!! Had a great experience with Asia and Nikki ! they are always so kind !

This is a great location! The employees are always so helpful. I came here with my niece and the bear builder helped us with everything. There are 6 stations that you must go to. The bear builder created a unique heart ceremony for us and answered every question we had no matter how annoying it was. I recommend coming here. They host birthday parties here as well. read more

This store is great! They have a great selection of bears. Ryan and Sofia are awesome! I went in 20 minute to closing to get the playful pup and have my child's heart beat record from my phone. They did everything they could for me to get the right recording. They never game me attitude or were short with me . They understood it was something special for me and my husband and made it happen !! I will definitely be coming back to this store ! Thanks again Ryan and Sofia !! read more

Build-A-Bear Workshop - Toy Stores Near Me - Culver City, California

I call this location and was told they had the item. I said I was on my way. They not only lied but the customer service was horrible. They were 3 people working and one other customer in the store. And all I got was we have been sold out for a long time. I am so happy there are other stores that have great items that want to help . Stores like this will put your bears on the endangered species list read more

It was my first time there with my daughter to get her birthday bear and I had a awful experience the employee name suzette or Im not exactly sure of her name spelling but she worked today February 22, 2021 at 4:30pm. She kept pushing for my daughter to wear a mask and my friends daughter and they are aren't even 3! She was very rude as well. And just made the whole place a awful experience. read more

I just bought a bear from this location a few days ago, the Pink Cuddles Teddy, for my friend, and I got a voice box with it to play a Lady Gaga song whenever she presses the bear's paw (because she's a huge fan and she's also LGBT, most LGBT love Gaga). The staff was great and helped me pick out cute clothes. Lily, in particular, was really helpful and was super nice, letting me have all the time I needed to record the part of the song that I wanted. I had a great experience at this location. It seems to me that a lot of the people leaving 1 star reviews are Karens, because I had a really pleasant time here. read more

This shop is great! People seemed to downvote the store cause of the pay-your-age day, but that was a corporate issue & has nothing to do with the employees & service at this location. The staff were super friendly & helpful, & they guided us though the process. They have tons of stuffed animals to chose from, ranging from Pokémon to unicorns (not just bears). I would highly recommend it to people of all ages if you're looking for a unique & fun activity! read more

This was my two-year-old son first experience I have a nine-year-old daughter and she loves build a bear we went to build a bear and my son had a small dumb dumb sucker and he was enjoying his stroller. I was told by an associate that he cannot have food or a drink at the store I told her it's a small candy and he will have a fit if I take it from him she asked me if I want to continue my shopping experience because I would have to leave if I did not cover the candy. At first I stood outside of the store then my nine-year-old needed help in the store so I took away the candy for my son and he was screaming the rest of the visit. His first experience with build a bear was terrible then on top of that my daughter I wanted her Bear to have a voice and when we went to the car we discovered that the voice was not put inside the bear even though it was paid for. At this point I was just overwhelmed and disappointed so I did not go back into the store but I will go back because I paid for the voice in the voice was not put inside her toy. After this incident I will not be going back to this location, I spent $120 on a bad experience and I'm not willing to do that again. On top of that we were not helped on the different steps and I had to demand help to find clothes for my daughters item there was no one in the store 3 employees on one register and I had to constantly go to them for help bad customer service. read more

Service is bad don't come to this location! Went to Pay your age event and it was a total disaster! Went with two other moms with two infants three toddlers and two kids. We were there since 9am they notified us that the lines had to close and moved us. 12 pm came and people were still inline and kept going into the store. We decided to stick around and by 4 pm more people kept going inside the store when the managers kept saying they were closed. I spoke to "Melissa" claimed she was the manager. I asked for a business card and she was very unprofessional, started mocking me saying if I wanted her "drivers license too" infront of the other employees. When I got feed up and demanded to speak to someone above her an older women came out by the name of "Diana" saying she was the manager, and she was sooo sorry - This place is very unorganized! I don't plan on ever going to this build-a -bear location again - Service is bad don't come to this location! Ps train your staff to be professional. read more

This LOCATION sucks, I went and I bought two bears today for my kids. I thought they had a sale going on my selection of bears turns out the "prices were JUST moved" that's what the cashier lady said and she was not nice about it at alll ! Usually when this happens at other businesses they honor the price, offer a discount or are just nice about it. Anyways i continue with my purchase and they do not offer a bag nor the box the usually give. My son was looking forward a "house" for his bear so I asked she offers a bag? HORRIBLE service. read more

The girls are really helpful and they have a good selection of bears, but the cashier forgot to place my smaller items in my bag and I left without them. I was charged for something I paid for. I guess I should have checked before getting home. Sloppy work but besides that I do recommend the place, it's cute for kids and maybe even a date read more

We went here to get a birthday bear for my nephew who is turning 6. I was worried with all the new protocal it would be kinda dumb. However it was amazing. They followed all the new rulea. We felt safe and my nephew had an amazing time. They were ao accommodating. Thanka for making his birthday special. Thwy went way above and beyond. Amazing read more

Extremely good customer service! They repaired a soundbox for a doll bought online. No questions asked, just fast, helpful and much appreciated assistance. My daughter was thrilled. I will definitely be back for future business after this experience. read more

I never write any bad reviews but I just have to after our experience here yesterday. So yesterday I took my kids to experience build a bear for the first time. They were so excited to go and spend their Christmas money and go through each step as they had watched on YouTube before going. As we entered, not one employee greeted us. The store was not even busy. There was one employee at the cashier helping a few customers get checked out while another employee was at the back of the store just chatting away with a customer that had nothing to do with build a bear. My kids each chose their bear so we headed to the stuffing counter to wait for assistance to stuff our bears. Still no employee to help. We waited for literally 20 minutes while the employer was still chit chatting away. Finally that employee had to be told by the lady at the cashier to come help us. We informed her it was our first time there, hoping she would than guide us through each step. Unfortunately, that was not what happened. She stuffed my daughter's unicorn than had to switch shifts with another employee to go to break. The other lady took over and was stuffing my son's bear. She was not very friendly at all. While she was stuffing, she paid hardly any attention to my son at all and was chit chatting with another worker the whole time. She finished and handed the bear to my son and said, "okay you guys are all set". My kids looked confused because we were thinking that she was gonna take them through each step, especially with this being our first time here. So I took my kids to start trying out clothes for their bears, but nothing was fitting my daughter's unicorn because they had overstuffed it. She was so disappointed by this point. So we asked the lady at the cashier if they could remove some stuffing, with an annoyed look on her face she tells us to go stand by the stuffing machine and she will have someone assist us. (I'm not sure why she couldn't help since she was just standing behind the cashier doing nothing.) So there we go waiting once again for assistance while there were still no other customers in the store. We were standing there waiting for about another 15 minutes while two employees were standing next to the machine just chit chatting away with each other and not once asked us if we needed help. By this point we were in the store for over an hour and my kids had lost interest in the whole experience and they still haven't even gone through the last 3 steps. So the cashier lady finally came over to inform the ladies to assist us after she was suppose to tell them 15 minutes ago! While they were removing the stuffing, we went looking at the clothes again thinking they were gonna bring the unicorn to us to make sure we could fit the outfits on it now, but after 10 minutes I had to go search for the unicorn because the lady that removed the stuffing did not have it anymore. I went to the cashier to ask where it was and she found it behind the cash register. So without even asking us if we were ready, she started ringing us up. Again my kids were looking confused because they knew checking out was the last step but they still hadn't dressed their bears, made the birth certificate, or take their pictures. Not once did any employee inform us of these steps either. My kids only knew about these steps from watching it on youtube. My son had to tell me in front of the cashier that we had forgot these steps. As she heard him say this, she didn't care and was still ringing us up. She started putting the bears in the boxes so I had to tell her my kids want to dress their bears first so they could take their pictures. Again the cashier looked annoyed that I had asked this of her. It just felt like none of them wanted to be there and we were just being rushed out the entire time. I am extremely disappointed by the lack of customer service this location had to offer. My kids WHOLE experience was ruined because of the employees here. I can't believe this is the kind of customer service you offer at a children's store. It should not take 2HOURS just to make 2 bears!! I hope you train your staff better to learn how to offer proper customer service. We will not be returning after that TERRIBLE service. I would give 0 stars if I could read more

After trying to take my daughter to the pay your age event and unsuccessfully trying to log into my account to get the special coupon (tried several times to email service at Build a bear ), I thought that was it and gave up. Lo and behold, I got an email with the $15 coupon and an apology. We all make mistakes and I appreciate the company taking the time and money to make it right. read more